Syncro Reviews & Product Details

I love the ease of the user interface that Syncro offers. The tracking of services and assets is also a great feature. I think most areas of Syncro seem to work great and I really can't think of much that needs improvement. Review collected by and hosted on G2.com.

I wish the master password to unencrypt saved passwords worked for each login session, without having to enter it for every single password. Review collected by and hosted on G2.com.

Scripting for sure. Remote access and splashtop are helpful. Adding additional Network Discovery and XMM for managing 365 recently are great additions. Adding AI insight to tickets hasn't been tested by us as yet, but is a neat feature. Review collected by and hosted on G2.com.

Still redoing the Leads module. It has had zero benefit for us.

We are working with the Dev team to make billing simpler - combining all time/note entries for a ticket to one line item, using the ticket subject or a pinned comment as the detail. Review collected by and hosted on G2.com.

The integration of everything in one place. It makes it very easy to do everything in one place. I like the deployment of scripts and then being able to remote into a desktop for a student or staff member that is having issues. In other words it makes customer support a breeze. Review collected by and hosted on G2.com.

The views are a bit cumbersome to figure out. It is a lot to learn when you haven't used something as robust as Syncro before. Review collected by and hosted on G2.com.

I like that Syncro provides everything that other RMMs lacked, offering a complete solution for our needs. The smart ticket search feature is particularly useful as it allows me to find similar tickets and see resolutions without creating a knowledge base, saving a lot of time. The new integration with M365 is great because it makes password resets a breeze and eliminates the need to switch between different portals. I also appreciate the baseline checks that help double check configurations, ensuring everything is set correctly. The initial setup was very easy for my team, making it accessible and convenient. Review collected by and hosted on G2.com.

I wish the thumbnail on the asset overview could at least auto update and I wish that there was a way to see idle time that way if we see a user is away we can takeover and do what we need quickly. Maybe to link ticket automation with the ability to run scripts. That way if some creates a ticket that is unable to print it could run a script to restart the spool service and clear the queue. Review collected by and hosted on G2.com.

I really appreciate Syncro's different features that help me manage my clients efficiently. The ability to set device policies and settings, alerts that notify me about important actions, and tools for managing multiple clients make my job much smoother. I particularly love the scripting part as it helps manage things easily, and the remote support capability is incredibly useful. Additionally, the ticketing system and its features, like adding items and remoting into device alerts, are very useful. I also enjoy using it with Splashtop for remote management, and the customer relation management aspects including asset management and alert, policies are very beneficial. Review collected by and hosted on G2.com.

I find it quite challenging to configure different user permissions effectively. My boss has been trying to figure out my user account permissions for a long time, and yet I still cannot access certain aspects of the platform properly. This makes it quite annoying since some essential features remain out of reach, affecting my workflow. Furthermore, the backgrounding tools that I initially found useful have become increasingly unreliable over time. They don't consistently work, which is frustrating. Although I reached out to customer support to resolve these reliability issues, I did not have much success, which adds to the frustration. Review collected by and hosted on G2.com.

I use Syncro for technical IT support and remote management, and it saves the headache of using multiple platforms by having everything we need in one place. I like the easy-to-use user interface; the selection options are big and clear, making it quick to navigate. I find the layout of the ticket system straightforward and easy to use, with everything nice and bold. The initial setup was very easy, with very few headaches. Plus, the costs are lower compared to what we used before, while the solution is the same, if not better. Review collected by and hosted on G2.com.

The smart ticket search still needs some minor improvements as it occasionally doesn't find anything. Review collected by and hosted on G2.com.

I find it very helpful that Syncro converts any number of emails into the right client/contact, resolving tickets faster. I like the integration with our emails and the ability to organize data efficiently. It's great that I can store multiple contact emails/numbers under one client base, which makes handling client information more straightforward. I also appreciate the asset control feature and how easy it is to add new clients/contacts. The setup of Syncro was quite simple, as clean as any other account creator. Review collected by and hosted on G2.com.

I would prefer if the page didn't refresh every time I adjusted something in the ticket queue. I will be looking at the whole page, my whole ticket view that is, and say I was to triage an alert-based ticket as it doesn't need additional review, the whole page refreshes and takes me to the top where I have to go back and find where I was at. Review collected by and hosted on G2.com.

I really like having a single dashboard for all clients and endpoints with Syncro. It saves me a lot of time, reduces mistakes and oversights, and helps me respond to issues faster. Also, the initial setup was very easy because I found a lot of video and PDF tutorials. Review collected by and hosted on G2.com.

I think the reporting look and feel should be improved. The report looks outdated and not modern, with a lack of visual charts and graphs, and I find it hard to customize. Review collected by and hosted on G2.com.

I really like Syncro's ability to clean up the ticketing board, which makes it easier to manage and organize tickets. The backgrounding tools and scripts are really cool too because they allow me to run scripts and use terminal commands without disrupting workflows. It's convenient to merge tickets and assign them to people or levels of severity. Review collected by and hosted on G2.com.

I do often have to refresh the Syncro ticketing board in order for it to show me the latest tickets that have recently come in. I don't know why there's a delay on that, but just wanted to share that. Review collected by and hosted on G2.com.

I like having both tickets and endpoints all in one location with Syncro. It makes it easier because I don't need a separate system to access data about the endpoint; I can just view it all right in Syncro. Review collected by and hosted on G2.com.

It would be nice to run more advanced queries on the endpoint data. Some of the reports are fine, but it would be cool to run queries like in SCCM. For starters, it could have a text box to write queries to generate reports, maybe the text box can also help you write the queries like SCCM. Review collected by and hosted on G2.com.