Syncro Reviews & Product Details

We invested in Syncro when we started as an IT company, and it's an amazing asset that fulfills all our needs. It has an amazing ticketing portal that helps manage tickets, and the built-in Remote Desktop tool is also amazing. I like the endpoint management from where you can run scripts and PowerShell. It's awesome. The endpoint installed RMM sends alerts, so we get to know as soon as a problem occurs. The initial setup of Syncro was an amazing experience, very straightforward. Review collected by and hosted on G2.com.

I like to see temporary remote access on the Remote Desktop tool. We would like to assist clients without installing a permanent RMM agent in their client. We need something for just one-time sessions like temporary access, and it should remove the agent as soon as we disconnect. Review collected by and hosted on G2.com.

I find Syncro to be a perfect package for an IT company. I've been using it for over four years, and it's been a wonderful journey. The RMM and PSA tools with automation scripts and policies really make life easy. I love how it helps us manage endpoints efficiently. The automation, along with features like remote desktop, billing, and endpoint alerts, makes it quick to see the history of endpoints and fix issues. I like the ticket management feature because it's so easy to get all job done within a single page, where I can put all information and keep clients updated. The remote desktop tool helps a lot with remote work, and we really enjoy using it. The UI/UX is nicely designed. I also appreciate how quick the initial setup was, thanks to the support from the Syncro team. Review collected by and hosted on G2.com.

I would like to see report option and new feature for client portal Review collected by and hosted on G2.com.

I like using Syncro to manage and maintain all my client computers because it gives me easy access to monitor and access those systems. I appreciate the evolving growth of the software. The remote management tool is valuable for remoting into computers, and I find the asset management and ticketing system very useful. The initial setup was very easy, which was a big plus. Review collected by and hosted on G2.com.

Patch management needs a lot of work. There's a lot of third party patches that don't work. They use Chocolatey, which, if you already have something installed and it wasn't installed with Chocolatey, then you don't get updates for it. Review collected by and hosted on G2.com.

I use Syncro as an MSP, and it has been an amazing experience over the last 5 years. I really like how it bundles all the tools together in one package at a very minimal rate. I find the automation features, such as scheduling tasks, incredibly helpful because they allow us to assist our clients without any hassle, even during their working hours. The ability to assist clients remotely and do scripting is also a huge plus. The on-site and remote ticketing system is uniquely and well-designed, and it's all integrated into one portal, which is unbelievable. I like the dashboard and the day and night feature, which offers so much insight. On the dashboard, I can see vital statistics like the number of tickets opened and closed, and whether we are performing better than the previous month. It also shows what is breaching our SLA, which is crucial for us. The night feature is a dark theme that I personally enjoy. The initial setup of Syncro was very smooth and quick, and their team is amazing with onboarding. They also do wellness checks very often, which keeps us connected and allows us to give feedback. Review collected by and hosted on G2.com.

I would like to see more AI integration with time. I would like the system to get smart with AI that it can help techs and clients. For our techs, it would be great if it could give them suggestions based on past actions on tickets and automation tasks and with scripting. Review collected by and hosted on G2.com.

Syncro’s true strength is being a genuinely unified platform. The integrated invoicing and online payment system eliminates billing silos, while the client portal enables seamless remote access without juggling third-party tools. The per-technician pricing model with unlimited endpoints makes scaling cost-effective, and the scripting engine allows for powerful automation without vendor lock-in. What impressed us most is Syncro’s deep Microsoft 365 integration; their security and management capabilities have become central to our operations, enabling automated billing and endpoint management that would require multiple disparate tools elsewhere. The platform’s reliability is excellent, and onboarding engineers is remarkably fast because everything lives in one cohesive interface rather than bouncing between RMM, PSA, ticketing, and accounting systems. Review collected by and hosted on G2.com.

The user interface could use a modernization refresh; it feels a bit dated compared to newer SaaS platforms. The policy structure for managing endpoints, while functional, can be frustrating to navigate and configure at times. Reporting capabilities are adequate but would benefit from more granularity and flexibility; however, we’re encouraged by the upcoming Power BI integration, which should significantly improve this area. Support has been good, so that’s not a concern for us. Review collected by and hosted on G2.com.

I like that Syncro offers a single place to manage all tickets and makes it easy to communicate with clients. I appreciate having a single website to handle all remote customer interactions. Being able to store and run scripts with Syncro is great, especially because scripts can be automated or run in the background. This lets us check things like the largest file scripts without interrupting the client's business. The setup was mostly simple, and the training videos really helped. Review collected by and hosted on G2.com.

Alerts section could be improved Review collected by and hosted on G2.com.

I think Syncro is a great tool for asset listing, updates, and inventory management. I love how easy it is to remote-in and assist clients when they need it, saving a lot of time by establishing sessions and enforcing fixes even without being there in person. Syncro provides recent activities and events of the endpoint, which is really handy. It's a fantastic tool for our IT Support and Billing teams and is a lifesaver for end-users. I also like using scripts and policies as needed, and the dashboard offers various UI options which I find really beautiful. Plus, the initial setup of Syncro was just awesome! Review collected by and hosted on G2.com.

I think the dashboard and filter options could be enhanced for the tech team to easily access knowledge base articles from past similar cases. An additional filter for similar keywords or a conditional ticket view filter would be helpful. Review collected by and hosted on G2.com.

I love that Syncro is a unified RMM and PSA platform with strong automation capabilities. It combines remote monitoring, ticketing, and automation into one tool, which simplifies daily operations and reduces tool sprawl. The automation engine is impressive as it allows us to manage endpoints proactively through scheduled tasks, scripting, and policy-based controls. The asset management, remote access, and ticketing features all in one platform significantly improve visibility and troubleshooting efficiency. It makes it easier for technicians to see device history and related tickets in one place, speeding up root cause analysis and resolution. These features streamline our workflow, reduce tool sprawl, enable proactive support, and allow our team to scale operations efficiently as the number of managed endpoints grows. Review collected by and hosted on G2.com.

One area that needs improvement is remote access performance. Remote sessions can be slow or laggy at times, especially when connecting to systems with limited bandwidth or higher latency. This impacts troubleshooting efficiency and can make real-time support more difficult for technicians. Improving connection stability, session responsiveness, and adding better performance optimization options would help. Review collected by and hosted on G2.com.

I do like the single pane of glass approach that Syncro offers, which is something I appreciate since coming from Kaseya. I also like that the back end scripting is all in PowerShell, as it makes it really easy to crowdsource and find what I need to do and write. Another aspect I like is the community aspect; the discussion board has been a little bit helpful. Even though I've only been using it for about six weeks, getting to know the product has been interesting. Review collected by and hosted on G2.com.

There's a laundry list I probably have. The chat feature, getting notifications of chat, I wish there was an API hook into the chat for better notifications. It's really hard to know if a user is actively online versus just the machine being online. It would be great to know when a user is actually logged in and active. There should be a way in the pane itself to do bookmarks or have a drag-and-drop place for shortcuts, which would be really nice. There's some network discovery bugs. The onboarding process wasn't great; I think the experience would be better with an hour or two of personal walkthroughs. Some bugs and 'gotchas' seem to have been around for years and are only now being addressed, which is a bit concerning. Features seem to be prioritized over bug fixes or small tweaks that would help us as MSPs. Review collected by and hosted on G2.com.

I use Syncro for support ticket management, remote assistance, and endpoint management. It's an amazing tool, all built well together and works seamlessly. What I like most is the ticketing tool; it's awesome because you can add as much information as needed and update clients at the same time. It's wonderful because it has onsite and remote project capabilities and allows you to modify based on your needs. Everything comes in the same place, and you can even add items from inventory and create invoices all from just one page. Setup was also very easy, and I've had no complaints as everything works great for us. Review collected by and hosted on G2.com.

We don't have dislikes Review collected by and hosted on G2.com.