Compare Customers.ai and Drift 
At a Glance
Market Segments
Small-Business (81.2% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $2,500.00 Per Month
Customers.ai
Star Rating
(406)4.8 out of 5
Market Segments
Small-Business (81.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Customers.aiDrift
Star Rating
(1,251)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, scoring 9.1, while Customers.ai shines with a perfect score of 9.8, indicating a more seamless and effective chat experience.
- Reviewers mention that Customers.ai offers superior AI capabilities, particularly in AI text generation and summarization, with scores of 9.4 and 10.0 respectively, compared to Drift's lower scores of 7.6 and 7.7.
- G2 users highlight that Customers.ai provides a more user-friendly customization interface, scoring 9.8, while Drift's score of 8.5 suggests room for improvement in this area.
- Users on G2 emphasize the importance of lead qualification features, where Drift scores 8.2, but Customers.ai outperforms with a higher score, showcasing its effectiveness in this critical area.
- Reviewers say that Customers.ai's reporting and analytics capabilities are robust, with a score of 9.0, while Drift's score of 8.1 indicates that it may not provide as comprehensive insights.
- Users report that the integration capabilities of Customers.ai are superior, with a score of 9.7, compared to Drift's 8.4, making it a more versatile choice for businesses looking to connect with other tools.
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Pricing
Entry-Level Pricing
Customers.ai
No pricing availableDrift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
Customers.ai
Free Trial is available
Drift
Free Trial is available
Ratings
Meets Requirements
9.6
314
8.7
1,014
Ease of Use
9.5
324
8.7
1,027
Ease of Setup
9.4
180
8.5
505
Ease of Admin
9.3
115
8.5
472
Quality of Support
9.7
310
8.8
935
Has the product been a good partner in doing business?
9.6
114
8.9
471
Product Direction (% positive)
9.5
283
8.9
992
Features by Category
Messenger
9.8
153
|
Verified
8.5
203
|
Verified
9.8
148
|
Verified
8.2
201
|
Verified
9.8
150
|
Verified
9.1
273
|
Verified
9.8
152
|
Verified
8.5
250
|
Verified
Channels
9.8
157
|
Verified
7.9
116
|
Verified
9.8
145
|
Verified
8.9
249
|
Verified
9.8
134
|
Verified
7.7
91
|
Verified
9.7
123
|
Verified
7.6
81
|
Verified
9.8
126
|
Verified
7.8
90
|
Verified
Customers
9.8
154
|
Verified
8.6
224
|
Verified
9.8
149
8.4
202
|
Verified
9.7
156
|
Verified
8.1
241
|
Verified
9.8
158
|
Verified
8.7
240
|
Verified
9.8
150
|
Verified
8.5
244
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
304
|
Verified
Organization
Not enough data
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
276
|
Verified
Performance Analysis
Not enough data
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Sales Analysis
Not enough data
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
9.4
25
Not enough data
9.7
22
Not enough data
9.3
20
Not enough data
9.2
22
Not enough data
9.8
21
Not enough data
9.1
21
Not enough data
9.1
21
Not enough data
Repeatability and Reportability
9.2
22
Not enough data
9.7
24
Not enough data
9.7
24
Not enough data
9.4
22
Not enough data
8.6
22
Not enough data
AI and Automation
9.9
20
Not enough data
9.9
21
Not enough data
9.4
20
Not enough data
9.8
20
Not enough data
9.3
19
Not enough data
Generative AI
9.8
9
Not enough data
Retargeting
8.2
24
Not enough data
9.7
30
Not enough data
9.7
27
Not enough data
9.1
26
Not enough data
8.8
24
Not enough data
9.3
25
Not enough data
9.0
24
Not enough data
Data Availability
Not enough data
8.1
56
Not enough data
8.2
57
Not enough data
8.1
53
Platform Additional Functionality
Not enough data
8.7
55
Not enough data
8.4
53
Not enough data
8.2
49
Not enough data
8.1
61
Not enough data
8.8
61
Lead Intelligence
9.5
17
Not enough data
9.7
17
Not enough data
9.4
17
Not enough data
9.4
17
Not enough data
6.7
14
Not enough data
Responses
9.8
120
8.2
280
9.7
119
8.3
268
9.8
118
8.4
303
9.8
117
8.1
273
9.8
118
8.0
228
Platform
9.9
114
8.9
309
9.7
120
8.4
291
9.7
118
8.4
275
9.8
117
8.1
281
9.7
109
7.9
240
9.8
111
8.4
261
9.9
116
8.2
286
Generative AI
9.3
9
Feature Not Available
9.4
9
Feature Not Available
Lead Monitoring
9.4
37
Not enough data
8.9
37
Not enough data
9.5
41
Not enough data
Data Capture
9.2
40
Not enough data
9.1
40
Not enough data
8.2
37
Not enough data
9.2
38
Not enough data
Analytics
9.1
39
Not enough data
9.3
40
Not enough data
Customization
8.4
36
Not enough data
8.4
38
Not enough data
8.3
37
Not enough data
9.4
38
Not enough data
Conversational Platform
Not enough data
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Support Automation
Not enough data
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Branding & Customizatio
Not enough data
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Automatic Rules & Configurations
Not enough data
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Customer Support
Not enough data
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Automation
Not enough data
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Artificial Intelligence
Not enough data
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
9.4
6
Feature Not Available
10.0
6
Feature Not Available
9.7
6
Feature Not Available
Communication
10.0
101
9.2
541
|
Verified
9.8
107
8.5
537
|
Verified
9.9
96
7.8
322
|
Verified
9.8
103
8.6
413
|
Verified
9.7
36
7.8
188
Internal Use
9.8
106
8.4
460
|
Verified
9.6
39
8.7
470
|
Verified
9.6
41
8.5
471
|
Verified
9.6
37
8.2
408
|
Verified
10.0
97
8.3
371
|
Verified
9.9
102
8.0
401
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Self-Service Platform
Not enough data
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Categories
Categories
Shared Categories
Customers.ai and Drift are categorized as Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Customers.ai is categorized as Sales Engagement, Visitor Identification, Lead Capture, Lead Intelligence, and Retargeting
Drift is categorized as Business Scheduling, Buyer Intent Data Providers, Conversational Support, AI Sales Assistant, Bot Platforms, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
36.8%
Information Technology and Services
5.4%
Computer Software
5.4%
Retail
3.6%
Health, Wellness and Fitness
2.3%
Other
46.5%
Computer Software
32.7%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.4%
Most Helpful Reviews
Customers.ai
Most Helpful Favorable Review
Mike U.
Verified User in Chemicals
Customers.ai has changed the way we view anonymous traffic and our customer interactions. The platform is intuitive and packed with powerful features, but what truly sets it apart is the outstanding customer support. From the very beginning, their team was...
Most Helpful Critical Review
Verified User
They were not as available as they should be for launch. The system never worked. I don't believe any of these reviews.
Drift
Most Helpful Favorable Review
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Mike U.
Verified User in Chemicals
Customers.ai has changed the way we view anonymous traffic and our customer interactions. The platform is intuitive and packed with powerful features, but what truly sets it apart is the outstanding customer support. From the very beginning, their team was...
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Verified User
They were not as available as they should be for launch. The system never worked. I don't believe any of these reviews.
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Discussions
What is MobileMonkey chat?
4 comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
Can I sync user labels on page with MM's tag?
1 comment
DG
Hi Qiao, yes you can! When you connect your Facebook Page with MobileMonkey, we sync all of your existing Facebook Inbox labels as tags. Read more
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
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