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Compare Crayon Software and Reputation 
At a Glance
Market Segments
Mid-Market (61.6% of reviews)
Mid-Market (45.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Crayon
Star Rating
(385)4.6 out of 5
Market Segments
Mid-Market (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrayonReputation
Star Rating
(2,387)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Reputation excels in providing a centralized platform for managing customer ratings and reviews from various sources like Facebook and Google. Users appreciate the real-time review monitoring system, which helps businesses maintain their reputation effectively.
- Users say that Crayon stands out for its user-friendly interface and seamless integration with sales tools like Outreach.io. This makes it easy for teams to access competitive insights directly within their workflow, enhancing productivity and collaboration.
- According to verified reviews, Reputation has a strong focus on customer feedback management, with features that alert users to new reviews promptly. This capability allows businesses to respond quickly, fostering better customer relationships and engagement.
- Reviewers mention that Crayon's built-in templates for creating competitor battlecards and newsletters simplify the process for admins. This feature is particularly beneficial for competitive intelligence professionals looking to streamline their research and reporting efforts.
- Users highlight that while both platforms are easy to use, Reputation's setup process can be slightly more challenging compared to Crayon, which is noted for its straightforward onboarding experience. This difference may impact how quickly teams can start leveraging the tools effectively.
- G2 reviewers indicate that while Reputation has a higher overall satisfaction score, Crayon receives praise for its quality of support, with users noting that the assistance provided is responsive and helpful, making it a reliable choice for ongoing user needs.
Pricing
Entry-Level Pricing
Crayon
No pricing availableReputation
No pricing availableFree Trial
Crayon
No trial information availableReputation
No trial information availableRatings
Meets Requirements
8.8
262
9.1
1,944
Ease of Use
9.0
265
9.0
1,985
Ease of Setup
9.1
139
8.7
1,103
Ease of Admin
9.2
145
8.9
876
Quality of Support
9.6
231
8.9
1,734
Has the product been a good partner in doing business?
9.7
144
8.9
874
Product Direction (% positive)
8.8
242
8.9
1,919
Features by Category
Social Analytics
Not enough data
8.3(won by default)
235
Not enough data
8.5(won by default)
239
Not enough data
8.7(won by default)
246
Not enough data
8.4(won by default)
204
Not enough data
8.4(won by default)
209
Not enough data
8.1(won by default)
170
Not enough data
8.3(won by default)
188
Reports & Dashboards
Not enough data
8.7(won by default)
250
Not enough data
8.8(won by default)
247
Not enough data
8.7(won by default)
232
Not enough data
8.2(won by default)
158
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
Not enough data
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Performance
Not enough data
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Local Search Optimization
Not enough data
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Platform Basics
9.1
179
9.2
238
9.2
168
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
8.7
167
8.8
226
8.8
154
9.4
267
7.5
111
8.4
195
Platform Content
9.1
173
Feature Not Available
Platform Reporting
8.6
158
9.0
239
7.8
117
9.1
237
Content & Collaboration
Not enough data
8.8
386
Not enough data
8.4
366
Not enough data
8.4
321
Not enough data
8.4
323
Not enough data
8.7
369
Not enough data
8.3
312
Social Management
Not enough data
8.6
420
Not enough data
8.7
428
Not enough data
8.5
376
Not enough data
8.7
420
Not enough data
8.3
346
Not enough data
8.3
297
Not enough data
8.2
181
Agentic AI - Social Media Management
Not enough data
6.0
15
Not enough data
6.4
16
Not enough data
6.1
16
Not enough data
6.7
16
Not enough data
6.1
16
Not enough data
6.6
16
Not enough data
6.8
16
Analytics
Not enough data
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Customization
Not enough data
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Experience Management
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Data collection
8.1
45
|
Verified
Not enough data
8.7
65
|
Verified
Not enough data
8.8
61
|
Verified
Not enough data
8.1
38
|
Verified
Not enough data
8.4
49
|
Verified
Not enough data
Segment Trending
9.3
69
|
Verified
Not enough data
9.0
69
|
Verified
Not enough data
8.0
54
|
Verified
Not enough data
7.8
38
Not enough data
Analysis
8.4
58
|
Verified
Not enough data
8.5
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
Platform
8.9
71
|
Verified
Not enough data
9.1
67
|
Verified
Not enough data
8.1
29
|
Verified
Not enough data
9.1
73
|
Verified
Not enough data
8.9
71
|
Verified
Not enough data
9.0
43
Not enough data
Agentic AI - Market Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Collection
Not enough data
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Agentic AI - Review Management
Not enough data
5.8
18
Not enough data
5.8
19
Moderation
Not enough data
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Use Cases
Not enough data
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Administration
Not enough data
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Display Options
Not enough data
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Generative AI
Not enough data
6.6
18
Monitoring & Listening
Not enough data
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Channels
Not enough data
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Insight
Not enough data
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Agentic AI - Website Change Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
9.0
1041
|
Verified
Not enough data
8.6
932
Not enough data
8.8
1000
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.6
916
|
Verified
Not enough data
9.1
1121
|
Verified
Media Monitoring
Not enough data
8.6
959
|
Verified
Not enough data
8.6
942
|
Verified
Not enough data
8.5
879
In-House Management
Not enough data
Feature Not Available
Not enough data
8.5
847
Generative AI
Not enough data
7.9
393
Agentic AI - Online Reputation Management
Not enough data
6.7
32
Not enough data
6.6
31
Not enough data
6.7
32
Not enough data
6.8
32
Not enough data
6.8
32
Not enough data
7.0
30
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crayon and Reputation are categorized as Competitive Intelligence
Unique Categories
Crayon is categorized as Market Intelligence and Website Change Monitoring
Reputation is categorized as Multi-Location Marketing Platforms, Experience Management, Local Listing Management, Local SEO, Social Customer Service, Online Reputation Management, Social Media Analytics, Social Media Suites, Social Media Management, Social Media Listening Tools, and Review Management
Reviews
Reviewers' Company Size
Crayon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.2%
Information Technology and Services
15.7%
Marketing and Advertising
6.5%
Computer & Network Security
5.0%
Financial Services
4.5%
Other
25.1%
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.2%
Discussions
Crayon has no discussions with answers
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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