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- Copilot-vs-Salesforce Sales Cloud
Compare Copilot and Salesforce Sales Cloud 
At a Glance
Market Segments
Mid-Market (70.6% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
Copilot
Star Rating
(17)4.9 out of 5
Market Segments
Mid-Market (70.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CopilotSalesforce Sales Cloud
Star Rating
(23,223)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Salesforce Sales Cloud excels in Contact & Account Management with a score of 8.8, providing robust features for managing customer relationships, while Copilot's performance in this area is not explicitly rated, indicating a potential gap in functionality.
- Users report that Copilot shines in Ease of Use with a score of 9.8, making it more user-friendly compared to Salesforce Sales Cloud, which has a score of 8.1. This suggests that new users may find Copilot easier to navigate and adopt.
- G2 users highlight that Salesforce Sales Cloud has strong Sales Force Automation capabilities, particularly in Opportunity & Pipeline Management with a score of 8.7, while Copilot does not provide specific ratings in this area, which may affect sales teams relying on these features.
- Users on G2 report that Copilot offers superior Quality of Support with a score of 9.8, compared to Salesforce Sales Cloud's score of 8.1, indicating that users may receive more effective assistance and resources when using Copilot.
- Reviewers mention that Salesforce Sales Cloud has a comprehensive Marketing Automation suite, particularly in Lead Management with a score of 8.5, while Copilot's capabilities in this area are less defined, suggesting that marketing teams may prefer Salesforce for its established features.
- Users say that Copilot's Generative AI features, particularly in AI Text Generation and AI Text Summarization, score 8.4 and 8.2 respectively, showcasing its advanced capabilities in automating content creation, which may appeal to teams looking for innovative solutions.
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Pricing
Entry-Level Pricing
Copilot
No pricing availableSalesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Copilot
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
9.7
11
8.8
13,080
Ease of Use
9.8
11
8.1
15,997
Ease of Setup
Not enough data
7.8
7,131
Ease of Admin
Not enough data
7.9
4,129
Quality of Support
9.8
11
8.1
11,371
Has the product been a good partner in doing business?
Not enough data
8.3
4,090
Product Direction (% positive)
10.0
12
8.2
12,759
Features by Category
Sales Force Automation
Not enough data
8.8
9060
|
Verified
Not enough data
8.2
6012
|
Verified
Not enough data
8.7
8791
|
Verified
Not enough data
8.3
9050
|
Verified
Not enough data
8.0
6941
|
Verified
Not enough data
8.2
7234
|
Verified
Not enough data
8.0
6380
|
Verified
Not enough data
8.1
6277
|
Verified
Not enough data
8.3
7034
|
Verified
Marketing Automation
Not enough data
7.9
6297
|
Verified
Not enough data
8.1
6620
|
Verified
Not enough data
8.5
7640
|
Verified
Not enough data
7.9
5064
Customer Support
Not enough data
8.3
6447
|
Verified
Not enough data
8.1
6024
|
Verified
Not enough data
8.2
6420
|
Verified
Not enough data
8.0
5142
|
Verified
Not enough data
8.2
5635
|
Verified
Reporting & Analytics
Not enough data
8.5
8582
|
Verified
Not enough data
8.5
8768
|
Verified
Not enough data
8.2
7080
|
Verified
Mobile & Social
Not enough data
7.9
5276
|
Verified
Not enough data
7.8
4909
|
Verified
Not enough data
7.7
5755
|
Verified
Platform
Not enough data
8.5
3243
|
Verified
Not enough data
8.5
3250
|
Verified
Not enough data
8.6
3276
|
Verified
Not enough data
8.3
2559
|
Verified
Not enough data
8.5
2833
|
Verified
Not enough data
8.1
2863
|
Verified
Not enough data
8.7
3261
|
Verified
Not enough data
8.1
2703
Integration
Not enough data
8.5
2303
|
Verified
Not enough data
8.5
2760
|
Verified
Not enough data
8.5
2609
|
Verified
Generative AI
Not enough data
Feature Not Available
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
235
Not enough data
8.8
255
Not enough data
8.8
277
Not enough data
8.6
254
Organization
Not enough data
9.0
313
Not enough data
8.8
305
Not enough data
8.8
299
Performance Analysis
Not enough data
8.4
249
Not enough data
8.8
270
Sales Analysis
Not enough data
8.4
250
Not enough data
8.8
264
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.6
398
Not enough data
8.5
388
Not enough data
8.0
347
Not enough data
8.0
342
Not enough data
8.8
397
Not enough data
8.4
346
Not enough data
8.6
361
Repeatability and Reportability
Not enough data
8.4
362
Not enough data
8.7
381
Not enough data
8.7
377
Not enough data
8.3
364
Not enough data
7.6
298
AI and Automation
Not enough data
8.5
344
Not enough data
8.3
353
Not enough data
8.2
313
Not enough data
7.9
316
Not enough data
7.7
298
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.6
111
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.8
110
Agent Performance Management
Not enough data
8.6
120
Not enough data
8.5
104
Not enough data
8.7
120
Generative AI
Feature Not Available
Feature Not Available
Revenue Sourcing and Forecasting
Not enough data
8.0
23
Not enough data
7.9
23
Not enough data
8.5
23
Not enough data
8.6
23
Not enough data
8.3
23
Not enough data
8.1
18
Not enough data
8.0
18
CRM Data Enrichment
Not enough data
8.1
24
Not enough data
8.4
23
Not enough data
8.1
22
Not enough data
7.8
24
Not enough data
8.5
18
Account Management
Not enough data
7.8
24
Not enough data
7.8
24
Not enough data
7.6
24
Not enough data
8.3
23
Not enough data
8.2
18
Not enough data
8.1
18
Integrations
Not enough data
8.0
113
Not enough data
8.4
114
Not enough data
8.0
114
Not enough data
7.9
111
Not enough data
8.8
114
Branding & Customizatio
Not enough data
8.0
109
Not enough data
8.1
113
Not enough data
8.3
110
Automatic Rules & Configurations
Not enough data
8.2
111
Not enough data
8.2
112
Not enough data
7.8
115
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.4
99
Not enough data
8.4
91
Not enough data
8.4
96
Not enough data
8.7
96
Not enough data
8.5
95
Not enough data
8.8
94
Not enough data
8.1
92
Territory Management - Sales Planning
Not enough data
8.7
93
Not enough data
8.5
98
Quota & Capacity Management - Sales Planning
Not enough data
8.3
94
Not enough data
8.3
102
Not enough data
8.2
95
Data Sourcing
Not enough data
8.5
849
Not enough data
8.7
880
Not enough data
8.3
784
Not enough data
8.7
910
Not enough data
8.6
846
Predictive Analytics
Not enough data
8.4
826
Not enough data
8.6
842
Not enough data
8.1
741
Not enough data
8.3
783
Sales Management
Not enough data
8.7
872
Not enough data
8.1
748
Not enough data
8.6
865
Not enough data
8.8
933
Content Management
Not enough data
8.3
302
Not enough data
8.1
292
Not enough data
8.2
277
Not enough data
8.5
269
Not enough data
8.2
287
Analytics
Not enough data
8.7
293
Not enough data
8.4
292
Not enough data
8.4
176
Not enough data
8.3
301
Presentation
Not enough data
7.3
167
Not enough data
7.3
167
Not enough data
7.2
158
Training
10.0
7
8.7
228
10.0
7
8.8
221
10.0
6
8.4
181
Feature Not Available
8.4
217
Feedback
Feature Not Available
8.7
209
Feature Not Available
8.6
206
Feature Not Available
8.5
187
Feature Not Available
8.6
176
9.7
6
8.8
201
Feature Not Available
8.8
201
Feature Not Available
8.6
174
Generative AI
Feature Not Available
Feature Not Available
Attribution
Not enough data
8.8
369
Not enough data
8.9
373
Not enough data
8.6
355
Discovery
Not enough data
8.9
376
Not enough data
8.6
371
Not enough data
8.6
352
Management
Not enough data
8.5
342
Not enough data
8.7
361
Platform
Not enough data
8.6
352
Not enough data
8.6
352
Calling
Not enough data
8.7
131
Not enough data
8.5
125
Not enough data
8.8
134
Not enough data
8.8
130
Contacts
Not enough data
8.8
127
Not enough data
8.6
129
Not enough data
8.8
131
Insights
Not enough data
9.0
135
Not enough data
8.7
133
Not enough data
8.3
129
Not enough data
8.5
139
Not enough data
8.4
134
Analytics
Not enough data
8.2
479
Not enough data
8.4
487
Not enough data
8.3
501
Customizations
Not enough data
8.7
531
Not enough data
8.5
499
Not enough data
8.6
536
Not enough data
8.3
481
Not enough data
8.4
508
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
332
Not enough data
8.4
399
Not enough data
7.9
335
Not enough data
8.6
412
Personalization
Not enough data
8.6
374
Not enough data
8.8
454
Not enough data
8.9
484
Not enough data
8.6
432
Administrative
Not enough data
8.7
457
Not enough data
8.5
423
Not enough data
8.3
407
Categories
Categories
Shared Categories
Copilot and Salesforce Sales Cloud are categorized as Conversation Intelligence and Sales Coaching
Unique Categories
Copilot has no unique categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Sales Engagement, AI Sales Assistant, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Copilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
47.1%
Information Technology and Services
17.6%
Information Services
11.8%
Management Consulting
5.9%
Insurance
5.9%
Other
11.8%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Copilot
Most Helpful Favorable Review
Verified User in Information Technology and Services
I can create knowledge documents (e.g., discovery checklists, account-specific information) side by side with where I take notes within the Copilot application. It is super easy to access content as an account executive and it’s a very natural part of my...
Most Helpful Critical Review
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Verified User in Information Technology and Services
I can create knowledge documents (e.g., discovery checklists, account-specific information) side by side with where I take notes within the Copilot application. It is super easy to access content as an account executive and it’s a very natural part of my...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Discussions
Copilot has no discussions with answers
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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