Compare Copilot and Gong 
At a Glance
Market Segments
Mid-Market (70.6% of reviews)
Mid-Market (69.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Copilot
Star Rating
(17)4.9 out of 5
Market Segments
Mid-Market (70.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CopilotGong
Star Rating
(6,052)4.8 out of 5
Market Segments
Mid-Market (69.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in Call Recording with a score of 9.6, providing high-quality recordings that are essential for training and analysis, while Copilot, although strong, has not been rated as highly in this area.
- Reviewers mention that Copilot shines in Knowledge Base and Coaching Materials, both rated at 10.0, indicating that users find its resources for training and support to be exceptionally comprehensive compared to Gong's 9.0 ratings.
- G2 users highlight that Gong's Call Analysis feature, rated at 9.1, offers detailed insights that help in understanding customer interactions better, whereas Copilot's performance in this area is slightly lower, which may affect users looking for in-depth analysis.
- Users on G2 report that Copilot's Playbook Creation feature, rated at 10.0, is a standout, allowing teams to create tailored playbooks easily, while Gong's score of 8.6 suggests it may not be as user-friendly in this aspect.
- Reviewers say that Gong's Machine Learning capabilities, rated at 8.8, provide valuable predictive insights, but Copilot's overall performance in predictive analytics is slightly better, making it a more attractive option for users focused on forecasting.
- Users report that both products have strong Real-Time Updates, but Copilot's score of 9.7 indicates a more reliable and timely notification system, which is crucial for sales teams needing immediate information.
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Pricing
Entry-Level Pricing
Copilot
No pricing availableGong
No pricing availableFree Trial
Copilot
No trial information availableGong
No trial information availableRatings
Meets Requirements
9.7
11
9.4
4,585
Ease of Use
9.8
11
9.3
4,634
Ease of Setup
Not enough data
9.2
965
Ease of Admin
Not enough data
9.1
709
Quality of Support
9.8
11
9.3
3,257
Has the product been a good partner in doing business?
Not enough data
9.4
709
Product Direction (% positive)
10.0
12
9.0
4,262
Features by Category
Lead Facilitation
Not enough data
7.2
237
Not enough data
7.4
232
Not enough data
7.6
236
Not enough data
7.7
232
Organization
Not enough data
8.3
234
Not enough data
8.3
233
Not enough data
8.3
233
Performance Analysis
Not enough data
8.7
234
Not enough data
8.7
234
Sales Analysis
Not enough data
7.9
224
Not enough data
8.1
231
Generative AI
Not enough data
8.6
178
Not enough data
8.9
180
Call Analytics
Not enough data
9.6
2495
|
Verified
Not enough data
8.8
2224
|
Verified
Not enough data
9.1
2408
|
Verified
Not enough data
8.4
1569
|
Verified
Agent Performance Management
Not enough data
8.7
1652
|
Verified
Not enough data
8.3
2281
|
Verified
Not enough data
8.7
2068
|
Verified
Generative AI
Feature Not Available
8.9
448
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
325
Not enough data
8.7
356
Not enough data
8.3
297
Not enough data
8.4
304
Not enough data
8.0
198
Not enough data
8.1
196
CRM Data Enrichment
Not enough data
9.0
350
Not enough data
8.8
335
Not enough data
9.1
370
Not enough data
Feature Not Available
Not enough data
8.6
199
Account Management
Not enough data
8.2
278
Not enough data
8.4
292
Not enough data
8.5
302
Not enough data
8.8
322
Not enough data
8.6
207
Not enough data
8.1
191
Data Sourcing
Not enough data
8.5
624
Not enough data
8.8
671
Not enough data
8.5
598
Not enough data
8.9
685
Not enough data
8.6
611
Predictive Analytics
Not enough data
8.2
607
Not enough data
8.5
636
Not enough data
8.2
622
Not enough data
8.4
609
Sales Management
Not enough data
8.5
645
Not enough data
8.3
608
Not enough data
8.6
647
Not enough data
9.0
709
Training
10.0
7
9.0
1849
|
Verified
10.0
7
9.0
2059
|
Verified
10.0
6
8.6
1411
|
Verified
Feature Not Available
9.2
2100
|
Verified
Feedback
Feature Not Available
9.3
2255
|
Verified
Feature Not Available
9.0
1737
|
Verified
Feature Not Available
9.0
1780
|
Verified
Feature Not Available
8.8
1493
|
Verified
9.7
6
9.0
1679
|
Verified
Feature Not Available
8.9
1769
|
Verified
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
9.0
283
Categories
Categories
Shared Categories
Copilot and Gong are categorized as Conversation Intelligence and Sales Coaching
Unique Categories
Copilot has no unique categories
Gong is categorized as Sales Analytics, AI Sales Assistant, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Copilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
47.1%
Information Technology and Services
17.6%
Information Services
11.8%
Management Consulting
5.9%
Insurance
5.9%
Other
11.8%
Computer Software
38.0%
Information Technology and Services
16.4%
Marketing and Advertising
9.0%
Internet
5.3%
Financial Services
3.2%
Other
28.0%
Most Helpful Reviews
Copilot
Most Helpful Favorable Review
Verified User in Information Technology and Services
I can create knowledge documents (e.g., discovery checklists, account-specific information) side by side with where I take notes within the Copilot application. It is super easy to access content as an account executive and it’s a very natural part of my...
Most Helpful Critical Review
Gong
Most Helpful Favorable Review
Matt S.
Verified User in Marketing and Advertising
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
Most Helpful Critical Review
Grant K.
Verified User in Marketing and Advertising
It is slightly invasive and I don't really use the platform for research or anything outside of briefly reviewing call recaps. I'm not sure how valid their suggestions/recommendations are either.
Verified User in Information Technology and Services
I can create knowledge documents (e.g., discovery checklists, account-specific information) side by side with where I take notes within the Copilot application. It is super easy to access content as an account executive and it’s a very natural part of my...
Matt S.
Verified User in Marketing and Advertising
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
Grant K.
Verified User in Marketing and Advertising
It is slightly invasive and I don't really use the platform for research or anything outside of briefly reviewing call recaps. I'm not sure how valid their suggestions/recommendations are either.
Discussions
Copilot has no discussions with answers
What is gong software?
6 comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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