Compare Continually and Drift 
At a Glance
Market Segments
Small-Business (93.8% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $2,500.00 Per Month
Continually
Star Rating
(16)3.8 out of 5
Market Segments
Small-Business (93.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ContinuallyDrift
Star Rating
(1,251)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in live chat functionality with a score of 9.1, while Continually's live chat feature is rated lower at 8.1. Reviewers mention that Drift's live chat is more responsive and user-friendly, enhancing customer engagement.
- Reviewers mention that Drift's quality of support is significantly higher, scoring 8.8 compared to Continually's 6.9. Users on G2 highlight Drift's prompt and effective customer service, which is crucial for businesses needing immediate assistance.
- G2 users indicate that Drift's lead qualification capabilities are superior, with a score of 8.2, while Continually lacks in this area, leading to potential missed opportunities. Reviewers say that Drift's system effectively filters and prioritizes leads, making it easier for sales teams to focus on high-potential prospects.
- Users report that Drift offers better personalization features, scoring 8.6, compared to Continually's offerings. Reviewers mention that Drift allows for more tailored interactions, which can significantly improve user experience and conversion rates.
- Reviewers mention that Drift's data availability is more comprehensive, with scores of 8.1 for contact data and 8.2 for account data, while Continually does not provide the same level of detail. Users on G2 appreciate the depth of insights available through Drift, which aids in strategic decision-making.
- Users say that Drift's automation capabilities are more robust, particularly in intelligent routing and self-service support, scoring 8.5 and 8.4 respectively. Reviewers mention that these features streamline operations and enhance user satisfaction by providing quick resolutions to common inquiries.
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Pricing
Entry-Level Pricing
Continually
No pricing availableDrift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
Continually
Free Trial is available
Drift
Free Trial is available
Ratings
Meets Requirements
7.5
10
8.7
1,014
Ease of Use
8.8
11
8.7
1,027
Ease of Setup
9.0
8
8.5
505
Ease of Admin
8.8
8
8.5
472
Quality of Support
6.9
9
8.8
935
Has the product been a good partner in doing business?
8.3
6
8.9
471
Product Direction (% positive)
5.3
10
8.9
992
Features by Category
Messenger
7.7
5
8.5
203
|
Verified
Not enough data
8.2
201
|
Verified
8.1
7
9.1
273
|
Verified
8.1
6
8.5
250
|
Verified
Channels
Not enough data
7.9
116
|
Verified
7.3
5
8.9
249
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Customers
8.0
5
8.6
224
|
Verified
Not enough data
8.4
202
|
Verified
5.7
5
8.1
241
|
Verified
8.6
6
8.7
240
|
Verified
8.0
5
8.5
244
|
Verified
Lead Facilitation
Not enough data
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
304
|
Verified
Organization
Not enough data
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
276
|
Verified
Performance Analysis
Not enough data
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Sales Analysis
Not enough data
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Platform
Not enough data
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
Not enough data
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Support Automation
Not enough data
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Branding & Customizatio
Not enough data
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Automatic Rules & Configurations
Not enough data
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Customer Support
Not enough data
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Automation
Not enough data
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Artificial Intelligence
Not enough data
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
Not enough data
9.2
541
|
Verified
9.3
5
8.5
537
|
Verified
Not enough data
7.8
322
|
Verified
Not enough data
8.6
413
|
Verified
Not enough data
7.8
188
Internal Use
Not enough data
8.4
460
|
Verified
Feature Not Available
8.7
470
|
Verified
Not enough data
8.5
471
|
Verified
Not enough data
8.2
408
|
Verified
Not enough data
8.3
371
|
Verified
Not enough data
8.0
401
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Self-Service Platform
Not enough data
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Categories
Categories
Shared Categories
Continually and Drift are categorized as Live Chat and Conversational Marketing
Unique Categories
Continually has no unique categories
Drift is categorized as Business Scheduling, Conversational Support, AI Sales Assistant, Chatbots, Bot Platforms, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Continually
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
18.8%
Professional Training & Coaching
12.5%
Internet
12.5%
Financial Services
12.5%
Renewables & Environment
6.3%
Other
37.5%
Computer Software
32.7%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.4%
Most Helpful Reviews
Continually
Most Helpful Favorable Review
BETO S.
Verified User in Professional Training & Coaching
Continually is easy to configure, and it does an excellent job in capturing leads.
Most Helpful Critical Review
Verified User in Marketing and Advertising
They are engaged in false advertising. They began selling a plan called "business plan" which includes access to Google Analytics. They are refusing to honour their deal which promised a Google Analytics integration. They will not allow clients to use...
Drift
Most Helpful Favorable Review
Justin B.
Verified User in Hospitality
Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
BETO S.
Verified User in Professional Training & Coaching
Continually is easy to configure, and it does an excellent job in capturing leads.
Justin B.
Verified User in Hospitality
Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...
Verified User in Marketing and Advertising
They are engaged in false advertising. They began selling a plan called "business plan" which includes access to Google Analytics. They are refusing to honour their deal which promised a Google Analytics integration. They will not allow clients to use...
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Discussions
Continually has no discussions with answers
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
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