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- ConnectWise Automate-vs-NinjaOne
Compare ConnectWise Automate and NinjaOne 
At a Glance
Market Segments
Small-Business (67.2% of reviews)
Mid-Market (49.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise Automate
Star Rating
(130)4.1 out of 5
Market Segments
Small-Business (67.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ConnectWise AutomateNinjaOne
Star Rating
(1,864)4.7 out of 5
Market Segments
Mid-Market (49.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise Automate excels in Device Management with a score of 9.5, making it a strong choice for organizations needing robust control over their devices. In contrast, NinjaOne, while still strong at 9.3, does not quite match the comprehensive capabilities offered by ConnectWise in this area.
- Reviewers mention that NinjaOne shines in Ease of Use with a score of 9.2, significantly higher than ConnectWise Automate's score of 7.3. This makes NinjaOne a preferred option for teams looking for a user-friendly interface and quick onboarding.
- G2 users highlight NinjaOne's superior Quality of Support, scoring 9.3 compared to ConnectWise Automate's 7.5. Users appreciate the responsiveness and helpfulness of NinjaOne's support team, which can be crucial for businesses that rely heavily on timely assistance.
- Reviewers say that ConnectWise Automate's Change Management capabilities are rated at 8.2, which is beneficial for organizations that require structured processes for managing changes. NinjaOne does not have a comparable feature, which may be a drawback for users needing this functionality.
- Users on G2 report that NinjaOne's Performance Monitoring features, rated at 8.9, provide valuable insights into system performance, helping teams proactively address issues. ConnectWise Automate, while also strong, does not offer the same level of detailed performance analytics.
- Reviewers mention that NinjaOne's Remote Access functionality, rated at 8.8, is highly effective and user-friendly, allowing for seamless connections. ConnectWise Automate's remote access features, while competent, do not receive the same level of praise, indicating a potential area for improvement.
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Pricing
Entry-Level Pricing
ConnectWise Automate
No pricing availableNinjaOne
No pricing availableFree Trial
ConnectWise Automate
No trial information availableNinjaOne
Free Trial is available
Ratings
Meets Requirements
8.5
103
9.1
1,716
Ease of Use
7.3
104
9.2
1,733
Ease of Setup
6.5
66
9.3
1,579
Ease of Admin
7.2
63
9.2
1,549
Quality of Support
7.5
98
9.2
1,654
Has the product been a good partner in doing business?
7.8
64
9.5
1,516
Product Direction (% positive)
6.9
102
9.8
1,715
Features by Category
Administration
Not enough data
8.2
311
Not enough data
8.7
325
Not enough data
8.3
331
Service Desk
Not enough data
8.2
327
Not enough data
8.0
323
Not enough data
8.0
304
Management
Not enough data
8.4
310
Not enough data
9.0
314
Not enough data
8.7
296
Not enough data
8.8
296
Not enough data
8.5
280
Functionality
Not enough data
7.6
292
Not enough data
8.6
303
Not enough data
8.9
315
Not enough data
8.9
319
Compatibility
Not enough data
8.7
137
Not enough data
7.9
119
Not enough data
8.2
119
Not enough data
8.0
113
Management
Not enough data
Feature Not Available
Not enough data
8.2
129
Not enough data
8.6
130
Not enough data
8.8
140
Not enough data
9.1
137
Compliance
Not enough data
8.8
123
Not enough data
8.3
117
Not enough data
Feature Not Available
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
150
Not enough data
8.9
158
Not enough data
8.3
153
Not enough data
Feature Not Available
Compatibility
Not enough data
8.9
161
Not enough data
8.5
153
Not enough data
8.3
148
Management
Not enough data
8.2
151
Not enough data
8.8
155
Not enough data
8.6
154
Administration
9.5
21
|
Verified
9.3
1030
|
Verified
8.9
14
|
Verified
8.0
845
9.0
21
|
Verified
8.6
974
|
Verified
Monitoring and Management
9.4
21
|
Verified
9.3
1025
|
Verified
9.0
20
8.5
950
8.9
19
|
Verified
8.7
993
|
Verified
9.0
20
|
Verified
9.0
1026
|
Verified
Organization
8.7
19
|
Verified
8.0
828
|
Verified
Service Management
Feature Not Available
7.3
823
9.8
20
|
Verified
9.1
974
|
Verified
8.8
19
|
Verified
8.6
905
|
Verified
Scope
Not enough data
8.9
125
Not enough data
9.0
133
Security
Not enough data
8.6
131
Not enough data
8.3
114
Not enough data
7.4
115
Management
Not enough data
9.0
127
Not enough data
8.8
128
Not enough data
8.8
120
Not enough data
8.7
122
Not enough data
8.1
110
Functionality
Not enough data
8.9
398
Not enough data
9.0
412
Not enough data
8.3
368
Not enough data
8.8
364
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.4
336
Not enough data
8.4
342
Not enough data
7.8
306
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.2
341
|
Verified
Not enough data
9.1
341
|
Verified
Not enough data
8.4
300
|
Verified
Management Tools
Not enough data
8.4
294
Not enough data
8.7
309
|
Verified
Not enough data
8.5
294
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Asset Inventory
Not enough data
9.0
618
Not enough data
8.9
612
Not enough data
7.9
555
Not enough data
Feature Not Available
Not enough data
8.3
567
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
9.1
574
Not enough data
8.7
537
Not enough data
8.0
510
Not enough data
8.2
538
Administration
Not enough data
9.1
762
Not enough data
8.7
734
Not enough data
7.7
664
Not enough data
9.2
760
Not enough data
8.9
711
Not enough data
8.8
738
Maintenance
Not enough data
9.2
754
Not enough data
7.6
598
Communication
Not enough data
7.8
630
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.0
580
Security
Not enough data
8.1
610
Not enough data
8.3
642
Device Support
Not enough data
7.4
617
Not enough data
8.4
662
Not enough data
8.4
654
Performance
Not enough data
8.2
710
Functionality
Not enough data
8.8
144
Not enough data
7.9
125
Not enough data
8.1
126
Not enough data
8.5
135
Performance
Not enough data
8.6
144
Not enough data
8.4
134
Not enough data
Feature Not Available
Not enough data
8.7
139
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.3
151
Operating System
Not enough data
9.1
169
Not enough data
8.0
166
Not enough data
8.0
163
Management
Not enough data
8.3
164
Not enough data
7.8
155
Not enough data
8.0
156
Not enough data
7.9
157
Not enough data
8.0
157
Security
Not enough data
8.4
159
Not enough data
8.3
157
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
291
Platform
Not enough data
7.6
282
Not enough data
8.9
294
Not enough data
8.0
276
Not enough data
8.5
292
Not enough data
8.2
287
Security
Not enough data
8.6
296
Not enough data
9.1
301
Not enough data
7.5
278
Not enough data
8.6
287
Not enough data
8.0
275
Categories
Categories
Shared Categories
ConnectWise Automate and NinjaOne are categorized as Remote Monitoring & Management (RMM)
Unique Categories
ConnectWise Automate has no unique categories
NinjaOne is categorized as PC Backup, Unified Endpoint Management (UEM), Online Backup, Server Backup, IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management, Incident Management, Enterprise IT Management, Network Monitoring, Mobile Device Management (MDM), and IT Documentation
Reviews
Reviewers' Company Size
ConnectWise Automate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
66.4%
Computer & Network Security
6.6%
Computer Networking
4.1%
Construction
2.5%
Computer Software
2.5%
Other
18.0%
Information Technology and Services
27.9%
Computer & Network Security
13.3%
Hospital & Health Care
4.4%
Computer Software
3.2%
Manufacturing
3.0%
Other
48.2%
Most Helpful Reviews
ConnectWise Automate
Most Helpful Favorable Review
Stana S.
Verified User in Computer & Network Security
Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a...
Most Helpful Critical Review
Verified User in Information Technology and Services
Documentation is sometimes lacking, and difficult to locate when it comes to very specific issues, and support is terrible. I put in a support request over 2 weeks ago, for what should've been a quick response. When I contact support they say a support...
NinjaOne
Most Helpful Favorable Review
Curtis S.
Verified User in Information Technology and Services
TeamViewer integration makes remote fixes incredibly easy. Proactive monitoring keeps me ahead of problems. Fewer surprises mean fewer urgent calls rearranging my day. Ninja keep my clients organized and easy to access from one central place. So much...
Most Helpful Critical Review
Verified User in Information Technology and Services
Navigation is cumbersome and, in many cases, quite counter-intuitive ... specifically searching for things.
Stana S.
Verified User in Computer & Network Security
Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a...
Curtis S.
Verified User in Information Technology and Services
TeamViewer integration makes remote fixes incredibly easy. Proactive monitoring keeps me ahead of problems. Fewer surprises mean fewer urgent calls rearranging my day. Ninja keep my clients organized and easy to access from one central place. So much...
Verified User in Information Technology and Services
Documentation is sometimes lacking, and difficult to locate when it comes to very specific issues, and support is terrible. I put in a support request over 2 weeks ago, for what should've been a quick response. When I contact support they say a support...
Verified User in Information Technology and Services
Navigation is cumbersome and, in many cases, quite counter-intuitive ... specifically searching for things.
Discussions
What is the best way to create a new user on a computer already in connectwise automate?
1 comment
RG
A variable and PowerShell script.Read more
ConnectWise Automate has no more discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 comments
PR
Their accounts should be regular users. Their accounts should not be administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
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