Compare Chatmeter and Reputation 
At a Glance
Market Segments
Mid-Market (41.7% of reviews)
Mid-Market (45.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Chatmeter
Star Rating
(323)4.5 out of 5
Market Segments
Mid-Market (41.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChatmeterReputation
Star Rating
(2,328)4.6 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Reputation excels in its Reputation Management feature, scoring 9.2, while Chatmeter received a slightly higher score of 9.4. Reviewers mention that Chatmeter's tools for managing online reviews are particularly user-friendly and effective.
- Reviewers mention that Chatmeter offers superior Online Listings management with a score of 9.3 compared to Reputation's 8.8. Users on G2 appreciate Chatmeter's ability to streamline the process of updating and managing business listings across multiple platforms.
- G2 users highlight that both platforms provide robust Social Analytics, scoring 8.6 for Reputation and 8.6 for Chatmeter. However, users say that Chatmeter's Sentiment Analysis feature, rated at 8.8, is more insightful than Reputation's 8.2, allowing for better understanding of customer perceptions.
- Users report that Reputation's Customer Feedback feature scores 9.0, which is slightly higher than Chatmeter's 8.9. Reviewers mention that Reputation's tools for gathering and analyzing customer feedback are more comprehensive, providing actionable insights.
- Reviewers mention that Chatmeter shines in Quality of Support, scoring 9.2 compared to Reputation's 8.9. Users on G2 appreciate the responsiveness and helpfulness of Chatmeter's support team, which enhances their overall experience.
- Users say that both platforms have similar scores in Ease of Use, with both at 9.0. However, reviewers mention that Reputation's interface is more intuitive for new users, making it easier to navigate and utilize its features effectively.
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Pricing
Entry-Level Pricing
Chatmeter
No pricing availableReputation
No pricing availableFree Trial
Chatmeter
No trial information availableReputation
No trial information availableRatings
Meets Requirements
8.9
255
9.1
1,884
Ease of Use
9.0
257
9.0
1,926
Ease of Setup
8.7
140
8.6
1,056
Ease of Admin
8.8
156
8.9
857
Quality of Support
9.2
250
8.9
1,682
Has the product been a good partner in doing business?
9.1
156
8.9
858
Product Direction (% positive)
9.0
242
8.9
1,861
Features by Category
Social Analytics
8.7(won by 0.4)
62
8.3
225
8.7(won by 0.2)
46
8.5
230
8.6(tied score)
54
8.6(tied score)
236
Feature Not Available
8.4(won by default)
196
8.5(tied score)
44
8.5(tied score)
200
7.9
13
8.0(won by 0.1)
163
8.8(won by 0.5)
17
8.3
180
Reports & Dashboards
8.4
58
8.7(won by 0.3)
241
8.6
59
8.8(won by 0.2)
238
8.7(tied score)
57
8.7(tied score)
223
8.5(won by 0.3)
8
8.2
149
Business Tools
8.5
34
Not enough data
7.7
20
Not enough data
Feature Not Available
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
Customer Tools
9.0
47
Not enough data
8.7
41
Not enough data
8.4
20
Not enough data
8.5
27
Not enough data
Listing Management
8.6
81
|
Verified
8.1
288
|
Verified
8.6
85
|
Verified
8.3
292
|
Verified
8.6
100
|
Verified
8.1
293
8.7
97
|
Verified
8.1
310
|
Verified
Performance
8.3
103
|
Verified
8.4
336
|
Verified
8.7
109
|
Verified
8.7
360
|
Verified
Local Search Optimization
8.7
51
|
Verified
8.9
142
9.3
51
|
Verified
8.8
157
|
Verified
9.2
54
9.0
172
9.4
57
|
Verified
9.2
182
|
Verified
8.5
38
|
Verified
8.7
152
|
Verified
8.9
56
|
Verified
9.1
178
|
Verified
Platform Basics
Not enough data
9.2
229
Not enough data
8.9
217
Platform Data
Not enough data
8.9
217
Not enough data
9.4
258
Not enough data
8.5
186
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.1
230
Not enough data
9.1
228
Content & Collaboration
8.8
41
8.8
363
8.5
37
8.4
343
8.4
27
8.5
297
8.6
27
8.5
299
9.0
42
8.8
346
7.6
14
8.4
289
Social Management
8.6
61
8.6
396
8.5
51
8.8
404
8.5
44
8.6
351
8.7
57
8.7
398
Feature Not Available
8.4
321
8.2
10
8.4
272
Not enough data
8.3
156
Analytics
Not enough data
8.8
555
Not enough data
8.9
583
Not enough data
8.8
537
Not enough data
8.2
470
Customization
Not enough data
8.3
464
Not enough data
8.2
447
Not enough data
8.6
475
Not enough data
8.4
456
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Monitoring & Listening
Not enough data
8.9
238
Not enough data
8.6
185
Not enough data
8.7
170
Not enough data
8.7
146
Not enough data
8.7
158
Not enough data
8.5
150
Data Management & Analysis
Not enough data
8.8
236
Not enough data
9.0
243
Not enough data
9.0
179
Not enough data
8.7
150
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
346
Not enough data
8.5
328
Not enough data
8.5
303
Channels
Not enough data
9.0
359
Not enough data
9.1
394
Not enough data
8.5
300
Not enough data
8.6
313
Not enough data
8.7
323
Insight
Not enough data
9.2
391
Not enough data
9.1
414
Not enough data
Feature Not Available
Not enough data
8.7
335
Consumer Intelligence
8.9
172
|
Verified
9.0
997
|
Verified
8.3
169
|
Verified
8.6
887
8.4
181
|
Verified
8.8
956
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.1
151
|
Verified
8.6
872
|
Verified
8.8
195
|
Verified
9.1
1077
|
Verified
Media Monitoring
8.3
146
|
Verified
8.6
915
|
Verified
8.0
135
|
Verified
8.6
899
|
Verified
Feature Not Available
8.5
836
In-House Management
Feature Not Available
Feature Not Available
8.6
128
8.5
805
Generative AI
Feature Not Available
7.9
353
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatmeter and Reputation are categorized as Local Listing Management, Local SEO, Online Reputation Management, Social Media Analytics, Social Media Management, and Multi-Location Marketing Platforms
Unique Categories
Chatmeter is categorized as Store Locator
Reputation is categorized as Experience Management, Competitive Intelligence, Social Customer Service, Social Media Suites, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Chatmeter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
19.9%
Restaurants
17.6%
Retail
6.1%
Food & Beverages
6.1%
Marketing and Advertising
5.4%
Other
44.9%
Automotive
27.7%
Real Estate
27.6%
Hospital & Health Care
11.7%
Marketing and Advertising
3.5%
Hospitality
3.2%
Other
26.4%
Most Helpful Reviews
Chatmeter
Most Helpful Favorable Review
Sally J.
Verified User in Health, Wellness and Fitness
Chatmeter has the best support I could ask for. All success managers and troubleshooters I have worked with are all based in the US and respond within a business day, often within hours. Communication is top-notch so I always know what is going on with my...
Most Helpful Critical Review
Verified User in Real Estate
There is nothing I dislike, I just do not have much time to use most of it.
Reputation
Most Helpful Favorable Review
Verified User in Hospital & Health Care
The platform aggregates all reviews from all the different platforms to one place. Very efficient in order to respond or follow-up on reviews in a timely manner.
Most Helpful Critical Review
Verified User in Hospital & Health Care
REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...
Sally J.
Verified User in Health, Wellness and Fitness
Chatmeter has the best support I could ask for. All success managers and troubleshooters I have worked with are all based in the US and respond within a business day, often within hours. Communication is top-notch so I always know what is going on with my...
Verified User in Hospital & Health Care
The platform aggregates all reviews from all the different platforms to one place. Very efficient in order to respond or follow-up on reviews in a timely manner.
Verified User in Real Estate
There is nothing I dislike, I just do not have much time to use most of it.
Verified User in Hospital & Health Care
REPORTING! There are many different reports but hard to set up and manage. I oversee 91+ locations and their teams so getting the correct reports set up is very time-consuming. Also, the managers of these locations change frequently, and the Rep team cant...
Discussions
What types of companies/industries does Chatmeter serve?
2 comments
Official Response from Chatmeter
Automotive, Financial, Healthcare, Hospitality, Real Estate, Restaurant, Retail and more. We serve any brand with more than 20 physical locations.Read more
Can agencies use Chatmeter?
2 comments
Official Response from Chatmeter
Yes. We partner with several agencies to help them manage the local reputation of all their clients.Read more
What is Reputation Management?
1 comment
Official Response from Chatmeter
Reputation Management is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.Read more
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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