Compare Chatbot Builder AI and Drift 
At a Glance
Market Segments
Small-Business (98.1% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Free
Starting at $2,500.00 Per Month
Chatbot Builder AI
Star Rating
(52)5.0 out of 5
Market Segments
Small-Business (98.1% of reviews)
Entry-Level Pricing
Free
Browse all 5 pricing plansDrift
Star Rating
(1,251)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, scoring 9.1, while Chatbot Builder AI shines in customization with a score of 9.9. Reviewers mention that Drift's live chat feature is intuitive and effective for real-time customer engagement, whereas Chatbot Builder AI's customization options allow for a more tailored user experience.
- Reviewers mention that Chatbot Builder AI offers superior quality of support, achieving a perfect score of 10.0, compared to Drift's score of 8.8. Users on G2 highlight the responsiveness and helpfulness of Chatbot Builder AI's support team, making it a preferred choice for businesses needing reliable assistance.
- Users say that Drift's entry-level price starts at $2,500, which can be a barrier for small businesses, while Chatbot Builder AI offers a free tier, making it accessible for startups and smaller enterprises. Reviewers mention that this pricing structure allows Chatbot Builder AI to cater to a broader audience.
- G2 users report that Drift has a strong focus on mid-market businesses, with 51.6% of reviews coming from this segment, while Chatbot Builder AI is primarily favored by small businesses, with 98.1% of reviews from this group. Users say this distinction affects the feature set and support tailored to each market segment.
- Users report that Drift's AI capabilities, particularly in AI text generation, score 7.7, while Chatbot Builder AI excels with a score of 9.9. Reviewers mention that Chatbot Builder AI's generative AI features provide more advanced text summarization and generation, enhancing user interactions.
- Reviewers mention that Drift's ease of setup scores 8.5, while Chatbot Builder AI achieves a higher score of 9.7. Users on G2 highlight that Chatbot Builder AI's user-friendly interface and straightforward onboarding process make it easier for teams to implement and start using the software effectively.
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Pricing
Entry-Level Pricing
Chatbot Builder AI
Free Sandbox: Experience the Power of AI Chatbots
Free
Get started with our FREE FOREVER SANDBOX and capture up to 25 leads at no cost! Experience unlimited use of a free sandbox account, perfect for testing and exploring the capabilities of our AI chatbot platform.
- No Credit Card Required: Start your journey without any financial commitment.
- Up to 25 Leads: Capture valuable leads and witness the impact of AI chatbots on your business.
- Unlimited Use: Explore the platform's features and functionalities to your heart's content.
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
Chatbot Builder AI
Free Trial is available
Drift
Free Trial is available
Ratings
Meets Requirements
9.9
35
8.7
1,014
Ease of Use
9.8
41
8.7
1,027
Ease of Setup
9.7
35
8.5
505
Ease of Admin
9.9
24
8.5
472
Quality of Support
10.0
35
8.8
935
Has the product been a good partner in doing business?
10.0
24
8.9
471
Product Direction (% positive)
10.0
36
8.9
992
Features by Category
Messenger
Not enough data
8.5
203
|
Verified
Not enough data
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Channels
Not enough data
7.9
116
|
Verified
Not enough data
8.9
249
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Customers
Not enough data
8.6
224
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
Not enough data
8.7
240
|
Verified
Not enough data
8.5
244
|
Verified
Lead Facilitation
Not enough data
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
304
|
Verified
Organization
Not enough data
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
276
|
Verified
Performance Analysis
Not enough data
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Sales Analysis
Not enough data
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data Availability
Not enough data
8.1
56
Not enough data
8.2
57
Not enough data
8.1
53
Platform Additional Functionality
Not enough data
8.7
55
Not enough data
8.4
53
Not enough data
8.2
49
Not enough data
8.1
61
Not enough data
8.8
61
Responses
9.9
35
8.2
280
9.8
35
8.3
268
10.0
35
8.4
303
9.8
35
8.1
273
9.7
35
8.0
228
Platform
9.8
35
8.9
309
9.9
35
8.4
291
9.7
35
8.4
275
9.6
35
8.1
281
9.6
34
7.9
240
9.8
35
8.4
261
9.8
35
8.2
286
Generative AI
9.9
33
Feature Not Available
9.6
33
Feature Not Available
Conversational Platform
Not enough data
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Support Automation
Not enough data
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Branding & Customizatio
Not enough data
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Automatic Rules & Configurations
Not enough data
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Customer Support
Not enough data
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Automation
Not enough data
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Artificial Intelligence
Not enough data
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
9.2
541
|
Verified
Not enough data
8.5
537
|
Verified
Not enough data
7.8
322
|
Verified
Not enough data
8.6
413
|
Verified
Not enough data
7.8
188
Internal Use
Not enough data
8.4
460
|
Verified
Not enough data
8.7
470
|
Verified
Not enough data
8.5
471
|
Verified
Not enough data
8.2
408
|
Verified
Not enough data
8.3
371
|
Verified
Not enough data
8.0
401
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Self-Service Platform
Not enough data
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Categories
Categories
Shared Categories
Chatbot Builder AI and Drift are categorized as Chatbots
Unique Categories
Chatbot Builder AI has no unique categories
Reviews
Reviewers' Company Size
Chatbot Builder AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
42.3%
Consulting
13.5%
Information Technology and Services
5.8%
Computer Software
5.8%
Medical Practice
3.8%
Other
28.8%
Computer Software
32.7%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.4%
Most Helpful Reviews
Chatbot Builder AI
Most Helpful Favorable Review
Meredith H.
Verified User in Information Technology and Services
I cannot even begin to cover everything i love about CBB From the very top on down, everyone on the team are supportive, open and available to all users. They use their own product, the demos are off the charts and the platform is amazing updates come...
Most Helpful Critical Review
Drift
Most Helpful Favorable Review
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Meredith H.
Verified User in Information Technology and Services
I cannot even begin to cover everything i love about CBB From the very top on down, everyone on the team are supportive, open and available to all users. They use their own product, the demos are off the charts and the platform is amazing updates come...
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Discussions
Chatbot Builder AI has no discussions with answers
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
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