Compare Birdeye and Google My Business 
At a Glance
Market Segments
Small-Business (55.5% of reviews)
Small-Business (72.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Birdeye
Star Rating
(3,142)4.7 out of 5
Market Segments
Small-Business (55.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeGoogle My Business
Star Rating
(368)4.6 out of 5
Market Segments
Small-Business (72.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Google My BusinessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in "Quality of Support" with a score of 9.4, while Google My Business falls short with a score of 7.2. Reviewers mention that Birdeye's support team is responsive and helpful, making it easier for businesses to resolve issues quickly.
- Reviewers mention that Birdeye's "Reputation Management" feature scores 9.3, compared to Google My Business's 8.9. Users say that Birdeye provides more comprehensive tools for managing online reviews and feedback, allowing businesses to maintain a positive online presence more effectively.
- G2 users highlight that Birdeye's "Text Messaging" capabilities, particularly "Two-Way Text Messaging" (9.1), are superior to Google My Business's offerings. Users report that this feature allows for better customer engagement and communication, which is crucial for small businesses.
- Users on G2 note that Birdeye's "Analytics" features, with a score of 9.0, provide deeper insights compared to Google My Business's 8.8. Reviewers mention that Birdeye's reporting tools help businesses track performance metrics more effectively, aiding in strategic decision-making.
- Reviewers say that Birdeye's "Customization" options, particularly in "User, Role, and Access Management" (9.1), are more robust than those offered by Google My Business (9.0). Users report that this flexibility allows businesses to tailor the software to their specific needs and workflows.
- Users report that Birdeye's "Patient Feedback Management" feature scores 9.2, while Google My Business does not have a comparable feature. Reviewers mention that this functionality is particularly beneficial for healthcare providers looking to gather and manage patient feedback efficiently.
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Pricing
Entry-Level Pricing
Birdeye
No pricing availableGoogle My Business
No pricing availableFree Trial
Birdeye
Free Trial is available
Google My Business
No trial information availableRatings
Meets Requirements
9.3
2,653
9.0
239
Ease of Use
9.3
2,702
9.0
239
Ease of Setup
9.1
1,832
8.8
123
Ease of Admin
9.3
1,653
8.7
118
Quality of Support
9.4
2,556
7.2
208
Has the product been a good partner in doing business?
9.5
1,658
8.2
105
Product Direction (% positive)
9.4
2,615
8.9
221
Features by Category
Messenger
8.8
348
|
Verified
Not enough data
8.5
347
|
Verified
Not enough data
8.8
351
|
Verified
Not enough data
8.8
348
|
Verified
Not enough data
Channels
8.9
365
|
Verified
Not enough data
9.0
356
|
Verified
Not enough data
9.0
366
|
Verified
Not enough data
8.1
290
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
Customers
8.9
355
|
Verified
Not enough data
8.7
345
Not enough data
9.0
354
|
Verified
Not enough data
8.7
339
|
Verified
Not enough data
8.6
321
Not enough data
Text Messaging
9.0
224
Not enough data
9.1
222
Not enough data
8.8
202
Not enough data
9.1
234
Not enough data
Feature Not Available
Not enough data
8.8
201
Not enough data
8.9
210
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
219
Not enough data
9.1
217
Not enough data
8.6
162
Not enough data
8.4
165
Not enough data
8.3
148
Not enough data
8.7
162
Not enough data
Listing Management
8.8
343
|
Verified
Not enough data
8.8
318
|
Verified
Not enough data
8.4
274
Not enough data
8.7
340
|
Verified
Not enough data
Performance
8.9
388
|
Verified
Not enough data
9.0
388
|
Verified
Not enough data
Payment Processing
8.8
36
Not enough data
9.1
36
Not enough data
9.4
36
Not enough data
8.6
32
Not enough data
Administration
8.7
34
Not enough data
8.4
32
Not enough data
8.1
35
Not enough data
7.8
30
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
8.4
31
Not enough data
Payment Options
7.4
31
Not enough data
9.0
35
Not enough data
Security
8.3
30
Not enough data
Platform
8.4
31
Not enough data
8.3
32
Not enough data
Local Search Optimization
8.6
139
8.4
147
9.1
291
|
Verified
Feature Not Available
9.2
306
|
Verified
9.3
166
|
Verified
9.4
311
|
Verified
8.9
163
8.9
281
8.1
153
9.1
312
|
Verified
8.9
166
|
Verified
Content & Collaboration
8.6(won by default)
276
Not enough data
8.3(won by default)
273
Not enough data
8.6(won by default)
282
Not enough data
8.3(won by default)
268
Not enough data
8.7(won by default)
277
Not enough data
8.4(won by default)
273
Not enough data
Social Management
8.8(won by default)
308
Not enough data
8.9(won by default)
306
Not enough data
8.5(won by default)
300
Not enough data
8.8(won by default)
302
Not enough data
7.9(won by default)
286
Not enough data
8.4(won by default)
281
Not enough data
8.5(won by default)
235
Not enough data
Analytics
8.7
413
Not enough data
8.9
408
Not enough data
8.7
390
Not enough data
8.0
340
Not enough data
Customization
8.5
349
Not enough data
8.2
334
Not enough data
8.6
358
Not enough data
8.4
340
Not enough data
Generative AI
8.6
281
Not enough data
8.6
282
Not enough data
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
203
Not enough data
8.7
203
Not enough data
8.7
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
209
Not enough data
8.8
197
Not enough data
8.8
205
Not enough data
8.8
198
Not enough data
Feature Not Available
Not enough data
8.8
192
Not enough data
8.9
208
Not enough data
Generative AI
8.6
127
Not enough data
8.7
124
Not enough data
Feedback Management
8.7
408
Not enough data
8.6
400
Not enough data
9.0
483
Not enough data
Feedback Analysis
8.7
411
Not enough data
8.8
414
Not enough data
8.7
407
Not enough data
Feedback Sources
9.5
546
Not enough data
9.1
466
Not enough data
Feature Not Available
Not enough data
9.0
437
Not enough data
Generative AI
8.7
308
Not enough data
8.7
302
Not enough data
Conversational Platform
8.8
328
Not enough data
Feature Not Available
Not enough data
8.8
283
Not enough data
8.9
254
Not enough data
Support Automation
8.7
277
Not enough data
8.7
283
Not enough data
8.8
276
Not enough data
8.7
241
Not enough data
Generative AI
8.4
179
Not enough data
8.4
176
Not enough data
Generative AI
8.8
134
Not enough data
8.7
130
Not enough data
8.2
123
Not enough data
Communication
9.1
298
|
Verified
Not enough data
9.0
323
|
Verified
Not enough data
8.6
212
Not enough data
9.1
297
|
Verified
Not enough data
8.5
191
Not enough data
Internal Use
8.9
354
|
Verified
Not enough data
9.0
293
|
Verified
Not enough data
8.7
212
Not enough data
8.8
217
Not enough data
9.1
277
|
Verified
Not enough data
8.6
217
Not enough data
Consumer Intelligence
9.2
1426
|
Verified
Not enough data
8.7
1041
|
Verified
Not enough data
8.8
1228
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.7
1212
|
Verified
Not enough data
9.2
1465
|
Verified
Not enough data
Media Monitoring
8.8
1255
|
Verified
Not enough data
8.8
1072
|
Verified
Not enough data
8.5
911
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Google My Business are categorized as Local SEO
Unique Categories
Birdeye is categorized as Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Local Listing Management, Chatbots, Online Reputation Management, Social Media Suites, Social Media Management, Live Chat, and Multi-Location Marketing Platforms
Google My Business has no unique categories
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google My Business
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.7%
Construction
7.6%
Medical Practice
6.8%
Marketing and Advertising
6.1%
Other
59.9%
Marketing and Advertising
26.4%
Computer Software
5.0%
Information Technology and Services
4.7%
Logistics and Supply Chain
3.8%
Hospital & Health Care
3.5%
Other
56.6%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Google My Business
Most Helpful Favorable Review
Abhishek D.
Verified User in Health, Wellness and Fitness
Google My Business is an excellent platform for showing your business live on google, which helps you to grow your business efficiently; it helps your business to digitally presence for so many needy customers, and also gives reviews on your products,...
Most Helpful Critical Review
Krishnakumar R.
Verified User in Medical Devices
Google Support is one of the worst i had to deal with, compared to facebook, amazon or flipkart, it is a freaking nightmare. Google support wont understand the issues faced by customer and keep on sending the same reply without even properly investigating...
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Abhishek D.
Verified User in Health, Wellness and Fitness
Google My Business is an excellent platform for showing your business live on google, which helps you to grow your business efficiently; it helps your business to digitally presence for so many needy customers, and also gives reviews on your products,...
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Krishnakumar R.
Verified User in Medical Devices
Google Support is one of the worst i had to deal with, compared to facebook, amazon or flipkart, it is a freaking nightmare. Google support wont understand the issues faced by customer and keep on sending the same reply without even properly investigating...
Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
No way I would say a bad word about Google
5 comments
П
SASIT BG "Translations Varna, Translation OfficeRead more
Why too much issues in adding two business from a single gmail
2 comments
PB
Use another Gmail account and make sure you have cleaned the browser Cach & Cookies before creating the listing. Don't try to scam with Google, add only the...Read more
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