# Google My Business Reviews **Vendor:** Google **Category:** [Local SEO Software](https://www.g2.com/categories/local-seo) **Average Rating:** 4.6/5.0 **Total Reviews:** 391 ## About Google My Business Google My Business is a free tool that enables businesses to manage their online presence across Google Search and Maps. By creating and verifying a business profile, companies can provide essential information such as operating hours, contact details, and location, enhancing their visibility to potential customers. Key Features and Functionality: - Business Information Management: Update and display critical details like address, phone number, and business hours. - Customer Interaction: Respond to customer reviews and questions, fostering engagement and trust. - Insights and Analytics: Access data on how customers find and interact with your business online. - Photos and Videos: Showcase your products, services, and premises through visual content. - Posts and Updates: Share news, offers, and events directly on your business profile. Primary Value and Solutions: Google My Business enhances local SEO, making it easier for customers to discover and connect with businesses. It provides a centralized platform for managing online information, ensuring accuracy and consistency across Google services. By facilitating direct communication with customers and offering valuable insights, it helps businesses improve their online reputation and tailor their marketing strategies effectively. ## Google My Business Pros & Cons **What users like:** - Users value the **ease of use** of Google My Business, simplifying profile management and enhancing visibility for their businesses. (5 reviews) - Users value the **efficient review management** features of Google My Business, enhancing interaction with customers effortlessly. (3 reviews) - Users find the **centralized platform** of Google My Business efficient for managing profiles and customer engagement effectively. (2 reviews) - Users value the **convenience** of Google My Business for enhancing visibility and streamlining communication with clients. (2 reviews) - Users value the **cross-platform compatibility** of Google My Business, simplifying location management across various services. (1 reviews) - Easy Setup (1 reviews) - Management Ease (1 reviews) - Multi-platform Support (1 reviews) - Posting Management (1 reviews) - Reputation Management (1 reviews) **What users dislike:** - Users face **delayed updates** that result in outdated business information and slow support response times. (3 reviews) - Users experience **inconsistent reporting issues** with Google My Business, causing delays in crucial updates and support responses. (3 reviews) - Users are frustrated with the **inaccuracy of reviews** that misrepresent businesses and may not reflect true experiences. (3 reviews) - Users often face **email access issues** with Google My Business, leading to frequent password reset frustrations. (1 reviews) - Users find the **verification process difficult** and unrefined, which impacts their experience with Google My Business. (1 reviews) - Users often face **irrelevant content** , particularly through unsolicited and repeated robocalls, detracting from the experience. (1 reviews) - Users find the **learning curve steep** , noting that the interface is not very intuitive for newcomers. (1 reviews) - Limitations (1 reviews) - Location Issues (1 reviews) - Users often face **poor support services** , experiencing slow responses and difficulties in resolving issues promptly with Google My Business. (1 reviews) ## Google My Business Reviews ### 1. A powerful and essential tool for local business visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Manila B. | Digital Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Google My Business?** What I like best about Google My Business is that it’s a free and extremely useful tool for managing a business’s online presence. I really appreciate the built-in statistics and insights, which help me understand how people interact with the business profile. The ability to keep information updated such as opening hours, contact details, photos, and posts, is essential for maintaining accurate communication and improving visibility on Google Search and Maps. **What do you dislike about Google My Business?** What I dislike most are the occasional update and synchronization issues, which can make changes take longer than expected to appear publicly. I also think the platform sometimes gives too much weight to user suggestions or edits, even when a business profile is actively managed and monitored. This can create inconsistencies or incorrect information that then need to be corrected manually. **What problems is Google My Business solving and how is that benefiting you?** Google My Business solves the problem of keeping business information visible, accurate, and easily accessible for customers. It’s especially useful for updating special opening hours, temporary changes, contact details, and important announcements in real time. It also improves local visibility on Google Search and Maps, helping customers quickly find reliable information, directions, reviews, and recent updates. This improves communication, reduces confusion, and strengthens the overall online presence of the business. ### 2. A Must-Have Free SEO Tool for Brand Awareness and Performance Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Haley M. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Google My Business?** It is a very great opportunity - low-hangning fruit - to leverage SEO and easily reach clients and generate brand awareness. It's a great central point to promote your business and for clients to see your business' performance. This is a free tool so the ROI is an easy win when it is just your time to invest. Easy to integrate with other marketing tools/channels for collecting reviews from clients. Monitoring business performance in relevance to Google is very easy using GMB. This is something I ALWAYS recommend for people to have and actively use. **What do you dislike about Google My Business?** It would be really nice to customize the metrics more and go a bit more in depth on GMB specifically. Also, would be great to have an easier process to appeal fake reviews left on GMB profiles. **What problems is Google My Business solving and how is that benefiting you?** At the forefront of organic search results to reach potential clients and easily build brand awareness. Great SEO tool to monitor general SEO performance and place to easily share business updates with clients. ### 3. Effortless Local Visibility and Control with Google Business Profile **Rating:** 4.5/5.0 stars **Reviewed by:** Arnes O. | Founder & Lead Content Creator, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Google My Business?** Google Business Profile (formerly Google My Business) makes it simple to establish localized brand authority directly in Google Search and Maps. For my dual‑brand setup (Brzi AI and Brzi Arzi), it acts as a central dashboard where I can publish updates, respond to client reviews, and monitor analytics. This immediate visibility converts organic search queries into brand engagement without requiring heavy SEO or advertising spend. **What do you dislike about Google My Business?** The biggest downside is the unpredictable automated moderation system. Even small, legitimate changes (like adjusting service areas or updating hours) can trigger suspensions or verification loops. Resolving these issues often means navigating opaque forms with little human support, which creates downtime and risk for small businesses. Spam or fake reviews are also difficult to dispute, as Google’s removal process is slow and inconsistent. **What problems is Google My Business solving and how is that benefiting you?** It solves the challenge of fragmented digital presence by centralizing my business information, updates, and contact methods into one verified profile. For Brzi AI and Brzi Arzi, this acts as a high‑conversion storefront on Google Search and Maps. The benefit is measurable: increased organic discovery, stronger local brand trust, and more client inquiries without needing a large marketing budget. ### 4. Simple, Free Tool That Boosts Local Visibility, SEO, and Sales **Rating:** 5.0/5.0 stars **Reviewed by:** James N. | Sales and Marketing Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Google My Business?** It helps boost my company’s visibility, especially locally- which has increased sales and improved our overall SEO. It’s very simple to use, and I can measure performance in just a few clicks. It also includes features like WhatsApp integration and booking, which I find invaluable. **What do you dislike about Google My Business?** It’s very easy to use, and it’s free of charge. Once you’ve mastered it and use it effectively, it can really be a game-changer for the company. **What problems is Google My Business solving and how is that benefiting you?** It solves the challenge of reaching the local market. Right now, Google My Business helps me attract local customers effortlessly. In fact, local customers find me through the integrated location/maps feature. Overall, it has improved the performance of our marketing efforts. ### 5. Gets My Business Online and Listed on a Widely Used Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew A. | SEO Analyst, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Google My Business?** It helps get my business online and listed on one of the most widely used platforms for locations. **What do you dislike about Google My Business?** The turnaround time for changes is slow, and sometimes updates are shown, but when I look into them, there aren’t actually any updates. **What problems is Google My Business solving and how is that benefiting you?** Having your business show up on maps helps people find it more easily. That makes the business better known and, as a result, can lead to more customers, more business, and more sales. ### 6. Great Platform to List local Businesses for Better Visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Ankit D. | Digital Marketing Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Google My Business?** It’s a great, clean, and easy-to-use platform for setting up business listings for my clients. I’ve been using it for over 8 years to add new businesses for clients, as well as for friends. GMB helps businesses with local SEO and provides more visibility to users. It also helps people learn about a business through user reviews. **What do you dislike about Google My Business?** It still lacks a mechanism to counter fake user reviews. Also, the latest status of many businesses and places isn’t updated, so the information can feel out of date. **What problems is Google My Business solving and how is that benefiting you?** It’s been very helpful for setting up and creating business listings for my clients. I’ve also listed my own side business on Google to improve visibility for nearby customers. ### 7. Boosted Local Visibility on Google Search and Maps with Google My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Krassimir I. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Google My Business?** We use Google My Business to improve our local visibility on Google Search and Maps so our customers can easily find our business **What do you dislike about Google My Business?** They can improve the customer support, especially handling fake or unfair reviews. This is really very important **What problems is Google My Business solving and how is that benefiting you?** We improved our local presence. We receive more calls and visits from customers who find us through Google Search and reviews help build trust with our prospects ### 8. Strong Local SEO, But Fake Review Disputes Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Guerin G. | Marketing Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Google My Business?** Since Google is a pioneer and front-runner in online search, with all of its capabilities, I do enjoy using it when you utilize it correctly. You can really boost your SEO, especially at the local level. **What do you dislike about Google My Business?** What I dislike most about Google My Business is the dispute process for fake reviews—whether they’re left by competitors, malicious ex-employees, or angry customers who aren’t being truthful. **What problems is Google My Business solving and how is that benefiting you?** This helps mom-and-pop, local businesses like ours advertise and compete with the major players in the industry, who can outspend a company like ours by a lot. ### 9. Best Way to Manage Store Locations in Google for Visibility and Findability **Rating:** 5.0/5.0 stars **Reviewed by:** Remy d. | Digital Marketing Manager, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Google My Business?** Best way to manage you store locations in Google to display the most important info to you customers and create a good visbility and findability in Google for your store to drive optimal business. **What do you dislike about Google My Business?** Random users can influence the info on your store locations without to much checks **What problems is Google My Business solving and how is that benefiting you?** Getting the right store info in the screen of potential customers is the best way you can. If done right, i can drive you business, keep in front of your competitors and make sure everybody sees the best elements of your business online. ### 10. Best Local Results for High-Business Searches - Helps in Branding **Rating:** 5.0/5.0 stars **Reviewed by:** Surbhi Y. | CEO, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Google My Business?** I love to share that I got best local result after finding the high business **What do you dislike about Google My Business?** I think here option to add social media and more than one number **What problems is Google My Business solving and how is that benefiting you?** It's help me grow my business as well locally, grown my business and help me to get unlimited calls ### 11. An Extremely Powerful Platform for Any Company **Rating:** 5.0/5.0 stars **Reviewed by:** Adrienne S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Google My Business?** I think its an extremely powerful platform for any company to have. **What do you dislike about Google My Business?** False reviews. There should be a better way to verify if someone has been to your business or not, too many people are thumb warriors and will bash a company for things that are not relevant or the company's fault. **What problems is Google My Business solving and how is that benefiting you?** It's a great tool for people to find you and contact you! ### 12. Best Way to Connect with Local Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Khawar I. | Off-Page SEO Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Google My Business?** Google My Business makes it easy to manage business profiles for clients. It allows quick updates for address, phone number, and hours. It helps businesses show up on Google Search and Google Maps, which brings more local customers. The dashboard is simple and useful for posting updates, adding photos, and responding to reviews in one place. **What do you dislike about Google My Business?** Sometimes changes take time to appear, like updated addresses or photos. Verification can be slow and difficult if the postcard does not arrive. Support response time is often slow, which can delay fixing important issues for clients. **What problems is Google My Business solving and how is that benefiting you?** Google My Business helps businesses appear in local searches and on Google Maps, which brings more customers. It solves the problem of managing business information like hours, phone numbers, and locations in one place. It also helps build trust with customers through reviews and posts. For agencies, it makes it easy to manage multiple client profiles from one dashboard. ### 13. Great Visibility and Easy Communication of Business Hours **Rating:** 5.0/5.0 stars **Reviewed by:** Cali N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Google My Business?** This has given my business, and my clients’ businesses, great visibility. It also makes it easy to communicate our hours to the general public. **What do you dislike about Google My Business?** The verification process is difficult and feels unrefined. **What problems is Google My Business solving and how is that benefiting you?** It’s convenient for local customers, and it makes it easy to communicate closures and key details like the address, hours, phone number, and website. ### 14. great profile for a business **Rating:** 4.5/5.0 stars **Reviewed by:** Cristina B. | Impiegata , Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Google My Business?** I like that it's really easy to use and the possibility to update google information of the business without troubles and I like also the analytics. I can also update photos of the activity to make the profile more interesting. And I also check the reviews. **What do you dislike about Google My Business?** I really like everything about it and I don't have any problems with it. **What problems is Google My Business solving and how is that benefiting you?** I was able to correct some mistakes of information on google maps and I can see where the people search for my activity and better understand the market. I can always update and correct information about the business to better introduce it to the people on the internet. ### 15. Helped Me Get More Local Users Without Paying **Rating:** 5.0/5.0 stars **Reviewed by:** Naresh D. | Founder, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Google My Business?** It's help me to got more user localy without any pay **What do you dislike about Google My Business?** there are no loop point, it's perfect in it's own criteria **What problems is Google My Business solving and how is that benefiting you?** helps me to getting more users, and visibility of my business boost!! ### 16. Local presence manager for Search and Maps **Rating:** 4.5/5.0 stars **Reviewed by:** Luca P. | Chief Operations Officer DEQUA Studio | Formerly CTO in MarTech, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Google My Business?** • Profile management across Search and Maps
 The product centralizes core business data such as name, address, phone, hours, attributes, and holiday schedules with zero licensing cost, and changes propagate into both Google Search and Google Maps surfaces from a single profile editor. • Free listing with native visibility features
 Listing creation and maintenance are free, and the interface exposes native modules for hours, photos, posts, services, products, and review responses that surface in local panels and map packs when the profile is eligible to appear. • Review management and response workflow A dedicated reviews area supports monitoring incoming customer feedback and responding directly from the profile, which is essential for reputation operations in local SEO and for surfacing rich snippets on branded panels. • Posts, photos, and content freshness signals The platform supports periodic posts and photo uploads that display in the profile, giving operational updates and merchandising highlights additional surface area within the listing experience on Google properties. • Multi surface presence: Search, Maps, Shopping context A single profile powers presence across Search results, Google Maps, and applicable shopping contexts, consolidating discovery for navigational and “near me” queries without separate setup per surface. • Multi location and API oriented management paths
 For brands operating multiple locations, Google exposes API oriented management patterns and capabilities that facilitate scaled updates beyond the on profile in Search experience, which is helpful for enterprises and agencies handling large portfolios. • Evolving communications features Recent updates include a native option to connect WhatsApp as a contact method on the Business Profile, filling a gap left by the prior Business Chat removal and re enabling direct messaging touchpoints from the listing. **What do you dislike about Google My Business?** Initial and ongoing verification can be challenging, and policy compliance issues can result in suspensions that remove visibility until resolved, which adds operational risk for location onboarding and maintenance. **What problems is Google My Business solving and how is that benefiting you?** I consolidated our local presence into a single, accurate profile that updates across Search and Maps at once. Reviews, photos, hours, services, and categories live in one place, so maintenance is straightforward and consistent. Seasonal and holiday hours publish cleanly, which cuts confusion on peak days. Completing core fields and keeping visuals fresh improved visibility on brand and “near me” queries, with calls, directions, and hours presented up front for quick actions. Messaging reintroduced a lightweight contact path after the older chat was retired, and multi location management is more manageable with standard fields and bulk style updates. Internally, expectations are grounded: accuracy, categories, proximity, and reputation matter most, while constant micro edits inside the profile don’t reliably shift rankings. ### 17. Effortless Location Management with Seamless Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Simone I. | Digital Marketing Technology Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Google My Business?** Easily take ownership of locations and manage their associated information and attributes. Ability to connect external platforms for bulk location management. **What do you dislike about Google My Business?** Asset update and management timing is not punctual and inconsistent from the point of view of the brands owning the locations **What problems is Google My Business solving and how is that benefiting you?** Managing an entire network of stores from a brand's perspective with the complexity of different store hours based on country/cities ### 18. Great for Local Visibility, But Has Its Limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Davide F. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Google My Business?** It can provide excellent visibility if you have a local business, unfortunately it has many limitations. **What do you dislike about Google My Business?** Unfortunately, the product has several limitations. I also find it far from intuitive. **What problems is Google My Business solving and how is that benefiting you?** make our parking spaces visible on Parkito and get organic traffic to our app ### 19. Google my Business is a must for every business **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Google My Business?** What I like best about Google My Business is that it makes it easy for people in my area to find Brad’s Roofing when they’re looking for a roofer. I can update my info, post photos of jobs, and respond to reviews—all in one place. It helps me stay connected with local customers and gives my business more visibility online. **What do you dislike about Google My Business?** What I dislike about Google My Business is that sometimes it’s hard to get your business to show up at the top, even when you’ve been around for years and have great reviews. It feels like newer or less experienced companies can show up higher just because they post more often or play the algorithm better. That part can be frustrating. **What problems is Google My Business solving and how is that benefiting you?** Google My Business helps solve the problem of being found online by people in my area who need roofing work. It puts Brad’s Roofing on the map—literally—so local homeowners can find me, see my reviews, and call straight from the listing. It also helps build trust with new customers before they even talk to me. ### 20. A great tool for Local SEO **Rating:** 5.0/5.0 stars **Reviewed by:** Sulay G. | Internal Operations Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Google My Business?** This is the most important tool for Local SEO, we use it to build presence on Google and Google Ads and Local Services Ads, I love all the updates with photos, videos, business address, etc **What do you dislike about Google My Business?** I don't like the new platform to use from Google Search, and Customer support it's very difficult to contact. Also when an account got suspended is very difficult to solve the problem **What problems is Google My Business solving and how is that benefiting you?** We can create all the business info and connect with Google Maps, Google Ads and Local Services Ads ### 21. This is the Best Source for Our Business!! **Rating:** 5.0/5.0 stars **Reviewed by:** Yola S. | Internal Sales Agent / Company Concierge, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Google My Business?** We receive high-quality leads from Google My Business, which has been very effective for us. **What do you dislike about Google My Business?** The only aspect I don't like is receiving repeated robocalls. **What problems is Google My Business solving and how is that benefiting you?** It let's us receive targeted leads and it is just an amzing source of business for us. ### 22. Easy way to gain exposure of your business **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie H. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Google My Business?** Ease of use. Set up was easy. I liked the security of verifying the business. Emails when businesses receive reviews and links to reply to them directly from the email is great. **What do you dislike about Google My Business?** Set up of multiple addresses is a bit clunky. Unable to group after created. **What problems is Google My Business solving and how is that benefiting you?** Helps SEO - helps clients find my business faster on search engines - as well as physically navigating to our locations. ### 23. Well placed tools for any growing or stable business who wants replacement for Microsoft products **Rating:** 5.0/5.0 stars **Reviewed by:** Animesh J. | Senior Software Engineer, Graphics QA, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Google My Business?** Ease of management of different tools and products in the G-Suite. **What do you dislike about Google My Business?** Google Gemini - Its kind of hit and miss, its most helpful for spreadsheets and data crunching but often doesn't understand the ask. **What problems is Google My Business solving and how is that benefiting you?** G-Drive, G-Mail and G-Suite all integrated at one spot with Gemini and Storage on top. ### 24. Best for local business visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Latishia G. | Sr Marketing and Operation Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Google My Business?** It gives a chance to show up our so as our clients business online. Usually reffer customers to your location. Our company so as most of our clients usually receive 10plus calls everymonth. It has benefits for both users searching for a business so as for business that want to show up for the services or products they offer. **What do you dislike about Google My Business?** Google My business should have a better fake reviews detection system. **What problems is Google My Business solving and how is that benefiting you?** It shows us for local peoples so as for people who is particularly looking for us and gives a breaf overview of almost everything one want to know. ### 25. Essential service in the modern business landscape **Rating:** 5.0/5.0 stars **Reviewed by:** Jaeden N. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Google My Business?** Google my business is extremely easy to use and accessible. It allows for major exposure of small businesses who utilize SEO and online tactics to grow their business. It is super easy to integrate into a variety of other services for all your companies needs. It creates an all in one hub for monitoring and communicating to the world. **What do you dislike about Google My Business?** I am not a fan of google my businesses customer service. Whenever I run into an issue (which is rare), it is very hard to get a human response. **What problems is Google My Business solving and how is that benefiting you?** It solves our companies limited adversting capabilities due to regulations surrounding our products. Google my business allows us to rank high and be seen by thousands of google users a day. ### 26. Great place for tracking reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Devin H. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Google My Business?** I love the ability to get a birds eye view of marketing performance on Google! **What do you dislike about Google My Business?** Nothing I can think of at the moment. It's a great platform! **What problems is Google My Business solving and how is that benefiting you?** It is allowing us to track SEO goals and meet them! ### 27. Google My Business helped my business ranking **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis R. | Co founder, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Google My Business?** After listing my business Green Quid at Google My business it helped my ranking in search engines and it made easier for customer to find my business locally and online. **What do you dislike about Google My Business?** every time i make an update it takes a long time to verify and go live. **What problems is Google My Business solving and how is that benefiting you?** Google my business has improved my ranking and made it easier for customers to find me locally and online. ### 28. It's Good, but Nothing Revolutionary Yet **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Google My Business?** If your business benefits from Google SEO, you should definitely be using this software to keep your page up to date. It is easy to use for basic info (such as reviews, photos, and Q&A). You can also see your peformance, add products, and view bookings. I keep this program on my toolbar to easily access it several times per week. **What do you dislike about Google My Business?** I wish the platform offered more options for optimizing SEO and performance. I feel as though it is very basic in its capacity. I would like to see trainings/videos offered directly from Google My Business in the future to improve both the use of its product and the product itself. I also have no idea how to reach out if customer support were needed, as it is not a primary tab on the Google My Business page. **What problems is Google My Business solving and how is that benefiting you?** Making sure the information about my business is up to date. ### 29. Nice service from Google, very usefull for all business **Rating:** 5.0/5.0 stars **Reviewed by:** Krishan K. | Ecommerce Officer, Building Materials, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Google My Business?** Products, services, posts, navigation and reviews. **What do you dislike about Google My Business?** Nothing to dislike here, all options available are awesome. **What problems is Google My Business solving and how is that benefiting you?** It help to navigate our customer, provide business profile, showing our products and integrated with google shopping merchant center, increase business search in google. ### 30. Google **Rating:** 4.0/5.0 stars **Reviewed by:** Mary S. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Google My Business?** Easy to share documents, photos, ect. between employees **What do you dislike about Google My Business?** When we add a new employee they can never acess their new email and we always have to reset the password. Not sure if its a google issue or person. **What problems is Google My Business solving and how is that benefiting you?** Sharing documents and other things. ### 31. If you want visibility you have to **Rating:** 5.0/5.0 stars **Reviewed by:** Raul B. | Coach empresarial y de vida / Practtitioner on NLP, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Google My Business?** The simple and powerful tools that google provides. Very user friendly with all the advantages of a robust tool. Great way to enhance your business, it gives you online presence and allows you to connect with potential clients **What do you dislike about Google My Business?** So far my experience has been great. I have nothing to complain about **What problems is Google My Business solving and how is that benefiting you?** What to connect with specific target audicne ### 32. noticable **Rating:** 5.0/5.0 stars **Reviewed by:** Ingrid D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2024 **What do you like best about Google My Business?** I feel this has helped me grow my business, as I have become more visible. the social content icons have several features and the best is that I can send content to different platforms in one go. The customer support department are always on hand if you require any support. I can make amendments on the go through Google My Business. **What do you dislike about Google My Business?** I notice a different occasions that my opening hours change without me amending. It can also take a while for amendments to be proved. **What problems is Google My Business solving and how is that benefiting you?** Better reach, becoming at the top of the search engine when customers are searching for the services myself and competitiors in my area. ### 33. Great Lead Generation tool by Google **Rating:** 5.0/5.0 stars **Reviewed by:** Nikunj C. | Digital Marketing Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Google My Business?** 1. Help local business grow without extraordinary Cost 2.Help generate leads from Google Maps and Google Search Engine **What do you dislike about Google My Business?** 1. Require some experience in order to optimize Google Business Profile, otherwise it might not perform **What problems is Google My Business solving and how is that benefiting you?** 1. Generating Leads 2. Improving Local SEO ### 34. With the help of Google My Business can improve business growing **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Rose N. | Marketing Team Member, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Google My Business?** I like Google My Business because the map pack features not only help customers find directions to your location but also allow you to leave reviews instantly and show all relevant information to your customers (opening hours, address, website) and give them the option to book appointments. GoogleMyBusiness provides you with a prominent Google Maps listing that aids your online marketing efforts. **What do you dislike about Google My Business?** There are only a few analytics features, and there are few customization options. The reviews feature is excellent, but businesses have no control over what is posted, which can be incorrect or about competitors. **What problems is Google My Business solving and how is that benefiting you?** Google MyBusiness enables us to inform customers about our locations, hours of operation, and the potential goods and services they may be able to purchase. Additionally, we develop trust by interacting with customers who post reviews. ### 35. MyBusiness is essential for brick and mortar businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Michael F. | Head of Retail Market, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Google My Business?** Receive, and respond, to reviews left by customers and build trust. Show all relevant infos to your customers (opening hours, adress, website) and give them the possibility to book appointements. GoogleMyBusiness gives you a very visible goole maps listing and helps your online campaigns. **What do you dislike about Google My Business?** There are only limited analytics features.It does not offer alot of customization possibilities. The reviews function is very good but businesses do not control over what gets posted and it can be incorrect or competitors can post about you. **What problems is Google My Business solving and how is that benefiting you?** Google MyBusiness helps us to keep our customers informed on where our stores are, when they are open and inform them about the possibilities of products and services who they can acqurie. We also build trust by interacting with customers who leave reviews. ### 36. Google my Business **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy D. | ED, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Google My Business?** I love google my business because the map pack features help clients not only find the directions to the place of business, but also allow you to leave reviews instantly **What do you dislike about Google My Business?** The least helpful thing on a business owners side of view is the fact that making the smallest change on your account can cause your entire GMB to go down and it can be down for months on end, **What problems is Google My Business solving and how is that benefiting you?** The problem that GMB is helping solve is on our clients end when they own a business but do not really have a precense or an account online for people to quickly find them and leave reviews, using this platform solves that as well as helping your organic SEO ### 37. Google my business is a best tool for local business as well as creating your presence on web **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul a. | Head Of Operations, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Google My Business?** Google my buisness helps you to create your presence on internet also it helps your client to reach you through the direction feature to your exact location and your client can call you through this **What do you dislike about Google My Business?** Well there is nothing which i dislike about the google my business although the previous insight feature was good **What problems is Google My Business solving and how is that benefiting you?** Google my business is bringing a lots of traffic to local businesses and for doctors and professionals it is really good tool to generate business. They can optimize it for local keywords and get benifit ### 38. Best free local search profile creation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul V. | SEO Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Google My Business?** It's free and the best tool for increasing Google search visibility. **What do you dislike about Google My Business?** Accessing customer support is very difficult. **What problems is Google My Business solving and how is that benefiting you?** I got the better search engine ranking and visibility. ### 39. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Angela B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Google My Business?** Google My Business is user friendly and the customer service staff are super helpful **What do you dislike about Google My Business?** It seems there can only be one administrator per account. More than one user would be helpful. **What problems is Google My Business solving and how is that benefiting you?** Google My Business has led to Google Ads which has been great to obtain and retain new clients. ### 40. Great way to get started **Rating:** 5.0/5.0 stars **Reviewed by:** Deidre C. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2023 **What do you like best about Google My Business?** I love the entire layout. I've used Google business for 3 years now and have gotten a bunch of clients through it. I love that it puts your location on the map and allows you to design your own page the way you want it to be. It's awesome. **What do you dislike about Google My Business?** There's not much bad to say about Google business I like it all. So I'd say nothing. **What problems is Google My Business solving and how is that benefiting you?** Managing and maintaining my leads to grow my business. It's been great so far ### 41. Best way to express a company in google **Rating:** 5.0/5.0 stars **Reviewed by:** Logendher G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Google My Business?** Helped me to set up a product listing and offers for my company. And list my company along with the contact details of the customer care and company locations with directions. **What do you dislike about Google My Business?** Regular updates are a must for google my business, and Messages are not received correctly. You have to check in the application only, and not easy to remove the location from the starting point. **What problems is Google My Business solving and how is that benefiting you?** The presence of the Internet, Help to me to put my official company contact details. Products and current offers announcements and listings. It helps me to get a valid review from the customer. ### 42. An absolute must for Businesses! **Rating:** 4.5/5.0 stars **Reviewed by:** Shaishav G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2023 **What do you like best about Google My Business?** - Increases Business visibility to a great extent aka free advertising. - Keeps customers engaged and updated with business activities. - Gives insights to customers when they know less about a business. - Helps with Business SEO. **What do you dislike about Google My Business?** - Sometimes the data fed to google, is rejected(mostly phone numbers) even though it is correct and the service providers have no issues as such - Customer support is super slow - Review system is a hit or a miss - Due to dependency on google, sometimes the business info changes on its own and updating it is a pain. **What problems is Google My Business solving and how is that benefiting you?** It has helped me increase the visibility of my business and has helped me generate leads. ### 43. There are no excuses, you just have to keep it **Rating:** 5.0/5.0 stars **Reviewed by:** Alessandro B. | webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Google My Business?** Google speeds up and answers everyday questions. Being present and responding immediately when people talk about their business is key. If you don't keep it, Google won't give the answers you want but the ones it thinks are right. **What do you dislike about Google My Business?** It becomes more and more difficult to follow all the presence on the net of one's information. Google Business serves on Google but there is also the version for Bing, there are social channels, etc. We are becoming a bit slaves to these services. **What problems is Google My Business solving and how is that benefiting you?** It allows me to quickly update Google users (the whole world!) on the hours of the businesses I manage, prices, etc. It allows me to respond to reviews (the evil of the web). Unfortunately there are generations who believe in web reviews and having at least the opportunity to respond is essential. ### 44. Great product for local businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Google My Business?** It's easy to use, easy to update and easily connects to other Google products. **What do you dislike about Google My Business?** It can be hard to get in contact with a rep when you have a question or run into an issue. **What problems is Google My Business solving and how is that benefiting you?** We are able to use it for multiple locations and have the ability to update for all of those easily. ### 45. Great place for general company info **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan O. | Marketing Manager / AR , Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Google My Business?** My favorite feature of Google My Business is posting actual products to your profile and being able to categorize them. I also appreciate that you can easily post updates / manage your profile right from Google Search (able to see in real time). **What do you dislike about Google My Business?** At first I didn't love when Google My Business migrated to only being able to edit from Google search rather than the Business profile manager console. It took me some time to learn/rediscover how to navigate, but now that I have a grasp, it's much easier to manage! **What problems is Google My Business solving and how is that benefiting you?** The biggest thing is being current and up-to-date so that customers are aware of our offerings and know that we are a great resource for them and their needs! - Googlge My Business allows us to do this by posting updates seamlessly. - Approval is very fast for new content & that's appreciated! ### 46. A must have business listing for all local businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit K. | Communication project management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Google My Business?** As a marketing person, I am providing Google My Business listing to my clients for over 2 years and must say it definitely help. **What do you dislike about Google My Business?** I did not find anything to dislike. Sometimes the business location verification process takes time. **What problems is Google My Business solving and how is that benefiting you?** I used Google My Business listing for different businesses in the past 2 years. It helps them in their local SEO, get rating an reviews and provide direction on map to visit their businesses. ### 47. Best for increasing local search traffic **Rating:** 5.0/5.0 stars **Reviewed by:** Shikher G. | SEO Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Google My Business?** By GMB you can incrase your local audience reach organically, great way to connect your audience, now GMB supports chat too. We can add products and services as well! **What do you dislike about Google My Business?** Currently there is nothing which I don't like, I think now-a-days it is hard to get activated their account. **What problems is Google My Business solving and how is that benefiting you?** It helps incrase traffic to my website and improve local search of my business. ### 48. Google My Business is a great tool to generate business leads **Rating:** 4.5/5.0 stars **Reviewed by:** Hayley S. | Director, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Google My Business?** We love the fact that we can easily update our business information on our business profile via the platform. We also like the fact that we can have a different profile for each business location. We like the ability to update our hours, photos, contact information, services, etc. The reporting feature is also a plus. **What do you dislike about Google My Business?** Sometimes when we open a new location it can be difficult to verify the address location, especially if it is located in a brand-new building. Support is not as responsive as it could be on this issue. **What problems is Google My Business solving and how is that benefiting you?** Google my Business is a free list that appears in our Google search results showing our contact information, hours, services, photos, location information, etc. It helps leads to contact our business. ### 49. A Free to Use Tool for Business Profiling **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit B. | Analyst, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Google My Business?** This is I think the best product for businesses and it is an essential tool for marketing. It helps you to reach out to the customers who searched for your services. Users can give us reviews and ratings and can share their experience in photos which also helps us to get a good position in search results and reach more customers. **What do you dislike about Google My Business?** Don't have much control over reviews sometimes reviews can be incorrect or posted by our competitors. They have to verify those reviews before posting. Need more options to add more info about our business, the available options are not enough. **What problems is Google My Business solving and how is that benefiting you?** It helps businesses to generate more traffic and user make informed decisions. Making it free to use is a big help. Now it is easier to set up and able to see my listing performance. and it really helps us to generate website traffic. ### 50. Fundamental tool for growth on Google **Rating:** 5.0/5.0 stars **Reviewed by:** Alex E. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Google My Business?** Evaluations are the main ones, and messages. Availability of resources. Easy to implement. **What do you dislike about Google My Business?** I don't see any disadvantages, I just didn't like switching to Google Maps. **What problems is Google My Business solving and how is that benefiting you?** Local SEO. Regional visibility, and customer experience. ## Google My Business Discussions - [No way I would say a bad word about Google](https://www.g2.com/discussions/no-way-i-would-say-a-bad-word-about-google) - 5 comments, 2 upvotes - [Irrelevant Results on Search listing](https://www.g2.com/discussions/51473-irrelevant-results-on-search-listing) - 1 comment, 2 upvotes - [Does Google My Business Help SEO?](https://www.g2.com/discussions/does-google-my-business-help-seo) - 3 comments, 1 upvote - [What are attributes on Google my business?](https://www.g2.com/discussions/what-are-attributes-on-google-my-business) - 1 comment, 1 upvote - [The affiliate program](https://www.g2.com/discussions/le-programme-d-affiliation) - 1 comment, 1 upvote - [View Google My Business pricing details and edition comparison](https://www.g2.com/products/google-my-business/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+18%3A10%3A30+-0500&secure%5Bsession_id%5D=088cace3-26f4-44d0-b4f7-e3e5b7438dbc&secure%5Btoken%5D=19069cf3f4ace41966a279f8e4309a7af771d1b7d25bbf9bf32168183566757d&format=llm_user) ## Google My Business Integrations - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Google Search Console](https://www.g2.com/products/google-search-console/reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Podium](https://www.g2.com/products/podium/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Yext](https://www.g2.com/products/yext/reviews) ## Google My Business Features **Local Search Optimization** - Rank Tracking - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support ## Top Google My Business Alternatives - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,086 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,937 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.5/5.0 (3,280 reviews)