Compare AWS Chatbot and Drift 
At a Glance
Market Segments
Mid-Market (58.3% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $2,500.00 Per Month
AWS Chatbot
Star Rating
(12)4.1 out of 5
Market Segments
Mid-Market (58.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AWS ChatbotDrift
Star Rating
(1,251)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, scoring 9.1, which reviewers mention provides a seamless experience for real-time customer engagement. In contrast, AWS Chatbot's live chat capabilities are not highlighted as a strong feature, indicating a potential gap in immediate customer interaction.
- Reviewers mention that Drift's lead qualification feature scores 8.2, which is crucial for businesses looking to streamline their sales processes. AWS Chatbot, however, has not received similar praise in this area, suggesting that Drift may offer a more robust solution for lead management.
- G2 users highlight Drift's customization interface with a score of 8.5, allowing businesses to tailor their chat experience effectively. In comparison, AWS Chatbot's customization options are less emphasized, which may limit flexibility for users seeking a personalized approach.
- Users on G2 report that Drift's proactive engagement features score 8.6, enabling businesses to initiate conversations with potential leads. AWS Chatbot does not appear to have a comparable feature set, which could hinder its effectiveness in engaging users before they reach out.
- Reviewers mention that Drift's integration capabilities, particularly with Salesforce, score 8.0, making it easier for teams to manage customer relationships. AWS Chatbot's integration options are rated lower, which may pose challenges for users looking to connect their existing tools.
- Users say that Drift's quality of support is rated at 8.8, indicating a strong commitment to customer service. In contrast, AWS Chatbot's support quality is rated at 8.6, which, while still good, may not match the level of assistance provided by Drift.
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Pricing
Entry-Level Pricing
AWS Chatbot
No pricing availableDrift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
AWS Chatbot
No trial information availableDrift
Free Trial is available
Ratings
Meets Requirements
8.5
11
8.7
1,014
Ease of Use
9.2
11
8.7
1,027
Ease of Setup
9.0
5
8.5
505
Ease of Admin
9.3
5
8.5
472
Quality of Support
8.6
11
8.8
935
Has the product been a good partner in doing business?
8.3
5
8.9
471
Product Direction (% positive)
8.9
11
8.9
992
Features by Category
Messenger
Not enough data
8.5
203
|
Verified
Not enough data
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Channels
Not enough data
7.9
116
|
Verified
Not enough data
8.9
249
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Customers
Not enough data
8.6
224
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
Not enough data
8.7
240
|
Verified
Not enough data
8.5
244
|
Verified
Lead Facilitation
Not enough data
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
304
|
Verified
Organization
Not enough data
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
276
|
Verified
Performance Analysis
Not enough data
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Sales Analysis
Not enough data
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data Availability
Not enough data
8.1
56
Not enough data
8.2
57
Not enough data
8.1
53
Platform Additional Functionality
Not enough data
8.7
55
Not enough data
8.4
53
Not enough data
8.2
49
Not enough data
8.1
61
Not enough data
8.8
61
Responses
Not enough data
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Platform
Not enough data
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Conversational Platform
Not enough data
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Support Automation
Not enough data
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Branding & Customizatio
Not enough data
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Automatic Rules & Configurations
Not enough data
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Customer Support
Not enough data
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Automation
Not enough data
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Artificial Intelligence
Not enough data
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
9.2
541
|
Verified
Not enough data
8.5
537
|
Verified
Not enough data
7.8
322
|
Verified
Not enough data
8.6
413
|
Verified
Not enough data
7.8
188
Internal Use
Not enough data
8.4
460
|
Verified
Not enough data
8.7
470
|
Verified
Not enough data
8.5
471
|
Verified
Not enough data
8.2
408
|
Verified
Not enough data
8.3
371
|
Verified
Not enough data
8.0
401
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Self-Service Platform
Not enough data
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Categories
Categories
Shared Categories
AWS Chatbot and Drift are categorized as Chatbots
Unique Categories
AWS Chatbot has no unique categories
Reviews
Reviewers' Company Size
AWS Chatbot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
16.7%
Retail
8.3%
Financial Services
8.3%
Entertainment
8.3%
Other
25.0%
Computer Software
32.7%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.4%
Most Helpful Reviews
AWS Chatbot
Most Helpful Favorable Review
Verified User in Information Technology and Services
This chatbot integrates well with AWS SNS and hence works really well with most AWS services which makes it super helpful for detecting issues. This chatbot can give notification via slack and most devops teams use Slack. It is a newly launched service and...
Most Helpful Critical Review
toni S.
Verified User in Retail
There is a wait time if they are busy with other customers and sometimes it can be up to 25 minutes it helps me when I'm looking for certain products for home and work
Drift
Most Helpful Favorable Review
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Verified User in Information Technology and Services
This chatbot integrates well with AWS SNS and hence works really well with most AWS services which makes it super helpful for detecting issues. This chatbot can give notification via slack and most devops teams use Slack. It is a newly launched service and...
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
toni S.
Verified User in Retail
There is a wait time if they are busy with other customers and sometimes it can be up to 25 minutes it helps me when I'm looking for certain products for home and work
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Discussions
AWS Chatbot has no discussions with answers
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
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