Compare Avalara and Vertex 
- Users report that Avalara excels in its Sales Tax functionality, scoring 8.0, while Vertex shines even brighter with a score of 8.7, indicating a more robust solution for managing sales tax compliance.
- Reviewers mention that Vertex offers superior VAT management capabilities, achieving a score of 8.0 compared to Avalara's 6.2, highlighting Vertex's strength in handling international tax regulations.
- G2 users note that Avalara's ease of setup is rated at 7.0, which some find challenging, whereas Vertex's ease of setup is rated at 8.0, suggesting a more user-friendly onboarding experience.
- Users on G2 report that Vertex provides better overall support, with a quality of support score of 7.7 compared to Avalara's 6.7, indicating that Vertex may be a better partner for ongoing assistance.
- Reviewers mention that Avalara's pricing is a concern, with a low score of 5.3, while Vertex does not disclose pricing details, which may suggest a more flexible or competitive pricing strategy.
- Users say that both products have strong integration capabilities, but Vertex edges out with a score of 7.8 compared to Avalara's 7.1, indicating a more extensive range of compatible systems and applications.
I found the example shared by the Avalara team is very useful
It’s a bit beyond my comprehensible belief, the experience with these guys. I have been trying to signup and get this service for somewhere around two years. There is no signup link on their website. Just schedule a phone call. Every single phone call...
The interface is designed well. simple interface, easy to find what you need. I have used a lot of different software in my career and this is one of the best from the user interface standpoint. The support documentation is top notch, easy to find and...
Dashboard views - no details from the visuals. Reporting needs to be better. No alerts when there are errors on the returns. Customer Service/premium service teams are not helpful in resolving issues with data on returns. Several times leaving me to...
I found the example shared by the Avalara team is very useful
The interface is designed well. simple interface, easy to find what you need. I have used a lot of different software in my career and this is one of the best from the user interface standpoint. The support documentation is top notch, easy to find and...
It’s a bit beyond my comprehensible belief, the experience with these guys. I have been trying to signup and get this service for somewhere around two years. There is no signup link on their website. Just schedule a phone call. Every single phone call...
Dashboard views - no details from the visuals. Reporting needs to be better. No alerts when there are errors on the returns. Customer Service/premium service teams are not helpful in resolving issues with data on returns. Several times leaving me to...
