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Compare Avalara and Vertex 
Featured Products
At a Glance
Market Segments
Mid-Market (49.9% of reviews)
Enterprise (56.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Avalara
Star Rating
(770)4.0 out of 5
Market Segments
Mid-Market (49.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about AvalaraVertex
Star Rating
(459)4.4 out of 5
Market Segments
Enterprise (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about VertexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Avalara excels in automating the sales and use tax process, with users appreciating how it streamlines monthly SUT tasks and organizes exemption certificates effectively. This automation can significantly reduce manual workload for finance teams.
- Users say that Vertex stands out for its exceptional customer support, with many highlighting the prompt resolution of issues and thorough explanations provided by the support team. This level of service can be crucial for businesses that require reliable assistance during tax compliance processes.
- Reviewers mention that while Avalara has a solid overall satisfaction score, some users have noted challenges with setup and configuration, which can lead to a steeper learning curve for new users compared to Vertex's more intuitive onboarding experience.
- According to verified reviews, Vertex's reporting and filing system is praised for its user-friendliness, making it easier for users to navigate and understand their tax obligations. This feature can be particularly beneficial for companies that need to generate reports quickly and accurately.
- G2 reviewers highlight that Avalara's strong performance in calculations and reporting is a significant advantage, with users noting the accuracy and reliability of its tax calculations, which can help prevent costly errors in compliance.
- Users report that while both platforms have their strengths, Vertex's focus on enterprise-level solutions may make it a better fit for larger organizations, as evidenced by its higher percentage of enterprise reviews, whereas Avalara is more favored by mid-market companies looking for scalable solutions.
Pricing
Entry-Level Pricing
Avalara
No pricing availableVertex
No pricing availableFree Trial
Avalara
Free Trial is available
Vertex
No trial information availableRatings
Meets Requirements
8.1
458
8.3
133
Ease of Use
8.0
604
8.1
357
Ease of Setup
7.2
437
7.7
289
Ease of Admin
7.6
283
8.4
78
Quality of Support
6.8
457
7.6
130
Has the product been a good partner in doing business?
7.0
289
8.2
103
Product Direction (% positive)
7.7
454
7.9
131
Features by Category
Global Shipping
8.0
16
Not enough data
7.3
17
Not enough data
6.7
16
Not enough data
7.1
16
Not enough data
Payments and Pricing
6.9
15
Not enough data
6.6
16
Not enough data
7.2
17
Not enough data
6.7
16
Not enough data
6.2
17
Not enough data
Global ecommerce management
7.3
16
Not enough data
7.0
15
Not enough data
7.3
16
Not enough data
7.1
15
Not enough data
Portals
7.0
14
Not enough data
6.3
14
Not enough data
7.0
14
Not enough data
Tracking
8.3
194
8.6
29
6.5
139
8.2
21
6.8
139
7.7
20
7.6
170
8.2
26
7.3
159
7.5
21
7.6
154
7.5
19
Integrations
7.2
177
7.9
25
Remittance
7.8
176
8.9
25
7.1
165
8.1
26
6.2
140
7.2
18
7.1
153
7.0
19
Agentic AI - Sales Tax and VAT Compliance
7.3
31
Not enough data
6.7
27
Not enough data
Tax Planning
8.7
15
6.3
5
8.8
16
5.7
5
9.0
15
6.7
5
8.9
15
7.0
5
Tax Filing
9.2
16
6.7
5
8.9
16
7.0
5
9.0
17
7.3
5
Workflows
8.8
18
7.0
5
9.0
15
7.3
5
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avalara and Vertex are categorized as Sales Tax and VAT Compliance, SAP Store, and Corporate Tax
Reviews
Reviewers' Company Size
Avalara
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vertex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
11.8%
Computer Software
11.8%
Accounting
9.0%
Manufacturing
8.3%
Wholesale
6.2%
Other
52.8%
Retail
15.4%
Manufacturing
9.4%
Accounting
8.0%
Information Technology and Services
4.9%
Financial Services
4.7%
Other
57.7%
Discussions
I didn’t know I was supposed to register — do I need to worry about past sales?
2 Comments
Official Response from Avalara
It depends on the amount of sales you had and in which states. Do you owe more than $10,000 in taxes? A state probably isn’t going to just let that go, and...Read more
Do wholesale sales count toward NEXUS?
2 Comments
MS
It depends on the state. Along with advice from CPAs, I use the sales tax institute site to help...Read more
Can I refile a return that was filed in an SST state without Avalara's assistance?
2 Comments
MS
Yes, you can file any return without Avalara's assistance. Their selling point is that they do it for free if you enroll in their SST return service. We file...Read more
How many clients are on O Series?
1 Comment
Official Response from Vertex
Over 1,500 licenses of O Series have been sold to date encompassing U.S. sales and use tax, VAT, retail, leasing and hospitality solutions. These licenses...Read more
When are O Series data updates made available?
1 Comment
Official Response from Vertex
Vertex provides monthly updates to rates, rules, and jurisdictional information. For an On-Premise deployment, the updates are published onto the online...Read more
Can O Series complete Returns?
1 Comment
Official Response from Vertex
While O Series can generate reports that support the filing of Returns it provides specific functionality that supports the exporting of transaction detail...Read more
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