Avalara Reviews & Product Details

I really appreciate how Avalara streamlines our sales tax filing, making the entire process much more efficient by saving a tremendous amount of labor. The system allows us to file our tax returns accurately and quickly across numerous jurisdictions, which is incredibly valuable for our business operations. This efficiency in managing sales tax responsibilities has had a positive impact on our business workflow. Additionally, I am pleased with how Avalara assists us in accurately billing our clients for sales tax and supports the preparation and filing of our sales tax returns in multiple jurisdictions. Given its excellent performance, I would easily give Avalara a top score of 10 out of 10, as it has proven to be the best product on the market for us. Review collected by and hosted on G2.com.

We do not have any problems with Avalara Review collected by and hosted on G2.com.

I appreciate that Avalara meets all my sales tax needs as a full solution that includes integration with my ERP, accurate tax calculations, exemption management, and handling returns filing and remittance. It's great that I never again have to file a state sales tax return manually; it just happens now, saving me many days of work. The people at Avalara are fun, which adds a nice touch to the experience. I find it easy to use, thanks to my prior experience, and I’m glad it's integrated with Epicor Kinetic. Review collected by and hosted on G2.com.

As with most software/services, front line support is hit or miss. Sometimes good, and sometimes poor. Having a process for experienced users to bypass front line support and immediately go to higher level support. Review collected by and hosted on G2.com.

I love that Avalara has experts to know all the state laws when it comes to sales tax. With the addition of economic nexus, our state collection requirements more than doubled and Avalara helped us to get compliant in all the states we needed to. They had a nice tracker and dashboard to make it easy and clear where and when we needed to get registered.

Don't forget about the ever changing tax rules like the retail delivery fees some states have added (with more along the way) and all the juristictional tax rate updates...they are on it and have the rules implemented for clean collection and filing. They have just saved us so much headache and hours of trying to keep up with all of it. Review collected by and hosted on G2.com.

Customer support could use some work. I understand there are thousands, if not more, of clients probably constantly reaching out for help so do understand the delays that can be had, but some of the responses we get are just the canned, "out of the handbook", responses that do not really offer any help. Yes, I can go to the Help Center and get the same response, but I went to support for a more personal touch, if you will. I do still get my answers, for the most part, but sometimes it takes a little while to get there. Review collected by and hosted on G2.com.

I like how Avalara makes tax management easy by providing timely updates on recent tax rule changes. The automated calculations save time and reduce errors, allowing me to focus more on my core work rather than worrying about tax changes and calculations. Avalara supports us in maintaining ECM with our ECM Pro subscription, significantly saving time in tax calculation and return filing processes. I appreciate that taxes can be calculated with a single click, and once an invoice is prepared, the tax is automatically calculated. This eliminates the need to worry about tax rates, which is incredibly convenient. Also, it helps in obtaining SST in any new state where we cross the threshold. Review collected by and hosted on G2.com.

The user experience can sometimes feel complex, and faster support responses would be helpful. Improving these areas would make Avalara even more efficient. Review collected by and hosted on G2.com.

Avalara takes the stress out of compliance and is a reasonably priced options for small companies. So far I like the Ai dashboard options that were recently added. Review collected by and hosted on G2.com.

The calculations shown in the reports don’t always match the calculations on the returns. This is especially true for Texas, where the tax amount for the state-rate portion is almost always incorrect or doesn’t line up with what the return shows. Review collected by and hosted on G2.com.

I love that Avalara is easy to set up and let run on its own, without needing constant monitoring, plus it notifies me of any issues. It also provides report status updates to keep everything on track. The automated notifications and having a dedicated guide for setup make it truly effective, eliminating problems from the start. I enjoy using Avalara with Xero, which is great for small to medium-sized businesses. Avalara simplifies the process of managing sales tax across different regions, making sure everything is in compliance, from GST in Australia or the UK to VAT in the EU. Everything is properly registered, in compliance, and filings are done on time, ensuring peace of mind. Avalara has grown into a better and easier system, making it straightforward for my small business staff to learn and utilize it effectively, which is fantastic. Review collected by and hosted on G2.com.

I think the only thing that I've found in working with ecommerce businesses is there is sometimes a glitch between the sales/ecommerce platform which may not be Avalara's fault, mind you. When utilizing Amazon and Shopify, sometimes there are connection issues that you do have to monitor or make sure stay established. And that again is probably because of the marketplace provider has either done an update thus causing the connection to disconnect. However, from my experience, it does need some improvement with additional support in some countries because being able to register on your own for smaller third world countries is a little bit tricky. And being able to have that extra guidance or direction to make sure it's done properly. I personally speak only three languages. And if I don't understand the language I'm definitely not gonna understand the complicated structure of those applications. Review collected by and hosted on G2.com.

All my taxes are in one place, and the research is already done for me. Review collected by and hosted on G2.com.

Sometimes the support experience has felt a bit clunky, with some miscommunication—especially when I’m dealing with new integrations. I’ve also noticed there are a lot of add-on services required to get everything I need. Review collected by and hosted on G2.com.

I don't like Avalara their sales tax does not display in the sales tax field in quickbooks. Instead it displays where in the product service field. We had to uninstall it to prevent our clients from rejecting invoices. Review collected by and hosted on G2.com.

They don't stand by their product and claim the issue with their sales tax not displaying in the sales tax field is a quickbooks 'display error'. They refuse to cancel our invoice even though the product does not work for the purpose of putting sales tax in the sales tax field. Review collected by and hosted on G2.com.

The ability to organize customer certificates and maintain records easily. Being able to quickly and easily validate certificates keeps our business moving because our customers do not want to pay sales tax when possible, so having an efficient system to add certificates means they can order quickly without paying sales tax. Review collected by and hosted on G2.com.

It would be nice to see some updated features around linking certificates to multiple states after the certificate is already added to the system. Review collected by and hosted on G2.com.

I like that Avalara is reliable. The good thing is that customer support is of a high standard, and the technical staff are knowledgeable. I think it's the relative simplicity in terms of navigating the website. Avalara tries to make tax rules more user-friendly, which helped us streamline our sales tax reconciliations. Review collected by and hosted on G2.com.

Reporting - I would appreciate a bit more flexibility in terms of generating them. I'd like to be able to enable or disable specific columns from the set reports - at the moment I need to use Excel to do it after report generation which is a bit inconvenient. Review collected by and hosted on G2.com.