It's easy to navigate through the site & pretty much straight forward to see my information.
Unless you have a "dedicated ADP representative" you will spend upwards of 3+ hours on hold waiting for a representative that will most likely not be able to answer your question or speak English (unless it is a very simple question). Even when you do have...
Customer Service Chat Option - so easy to get a quick response and help in the moment instead of having to wait for an email response back.Honestly a game changer in making an HRIS easy to use for the HR team.
You pay them money for a service that fails at every turn. You can't reach anyone by phone. Wait, actually, they will call you several times a month trying to sell you a new service.
It's easy to navigate through the site & pretty much straight forward to see my information.
Customer Service Chat Option - so easy to get a quick response and help in the moment instead of having to wait for an email response back.Honestly a game changer in making an HRIS easy to use for the HR team.
Unless you have a "dedicated ADP representative" you will spend upwards of 3+ hours on hold waiting for a representative that will most likely not be able to answer your question or speak English (unless it is a very simple question). Even when you do have...
You pay them money for a service that fails at every turn. You can't reach anyone by phone. Wait, actually, they will call you several times a month trying to sell you a new service.