--- title: Insperity Reviews meta_title: 'Insperity Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 437 reviews by the users' company size, role or industry to find out how Insperity works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 437 scale: '5' date_modified: '2026-10-16' parent_category: name: HR Services url: https://www.g2.com/categories/hr-services ---

Insperity Reviews & Provider Details

Insperity Reviews (437)

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Insperity Reviews (437)

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4.3
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crys d.
CD
crys d.
Small-Business (50 or fewer emp.)
"Responsive Team That Researches Answers and Stays on Top of Requests"
4.5/5
What do you like best about Insperity?

I like how responsive our team is - they are always on top of our changes and requests. They will not just make up an answer, but will take the time to research the correct one. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

The piece that I like the least is the timecard functionality. Our employees have conectivity issues sometimes and the app is slow to load. Also in the website the timecards pages are slow to load and editing them is painful as each time you save it goes back to the top. It would also be nice if the timecards could be more compact so more days fit on the same page. Review collected by and hosted on G2.com.

Response from Julia with Customer Advocacy of Insperity

Hi crys. Thank you for sharing your positive experience working with us! We're happy to hear you've felt supported by our committed team. It's our pleasure to serve our valued clients like you.

AD
Antonia D.
Small-Business (50 or fewer emp.)
"Professional, Knowledgeable Team with a Great Contact Center"
4/5
What do you like best about Insperity?

Some departments are incredibly responsive. Contact center is great. Most staff is very knowledgeable about their area. Feels very professional. Love that they stay out of our personnel management (PIPs, performance reviews, hiring/termination decisions), unlike our previous fiscal sponsor (we are a nonprofit). Review collected by and hosted on G2.com.

What do you dislike about Insperity?

Our HR contact is not very responsive. We've had to follow up several times for various issues. Our employee handbook is not updated automatically and we have to stay on top of them. I also dislike that we have to collect SSNs, addresses, birthdays for new employees rather than have them enter it themselves into the portal. I don't want to collect someone's social, nor have to store it! The Time & Attendance module is horrible -- not intuitive, hard to configure, and a pain to use. It could use some serious work! Review collected by and hosted on G2.com.

Jennifer S.
JS
Jennifer S.
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great Customer Service That Makes It Worth It"
4.5/5
What do you like best about Insperity?

Great customer service, comprehensive healthcare plans and a one stop shop for all our Human Resources needs. We particularly appreciate help with local laws as we have employees in different states across the country. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

It has more than we need as a small company so is a bit more expensive than other plans. Also, it would be nice to know if an update requires us to do anything. When we receive updates about states our employees work in we often reach out to make sure we don't need to do anything and most of the time we don't. Review collected by and hosted on G2.com.

SP
Sara P.
Small-Business (50 or fewer emp.)
"Friendly, Responsive Support and Strong Client Relationships with Insperity"
5/5
What do you like best about Insperity?

What I like best about Insperity is the people. From our Business Performance Advisor to the payroll and HR reps, I have built great relationships with the people I work with. Everyone is friendly, knowledgeable, responsive, and genuinely willing to help.

I also appreciate the relationship Insperity builds with its clients beyond day-to-day support. I have been invited to Insperity events and had the opportunity to attend one where I met several members of the team in person. Those experiences have made the relationship feel much more personal. I have learned a lot from the Insperity team over the years, and I truly value having people I trust and can reach out to when I need guidance. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

My main challenge has been with the benefits team. When a small error occurred, getting it corrected was much more difficult than I expected, and at times I did not feel that the client’s concerns were being fully supported. That experience was frustrating. However, my HR rep, payroll rep, and Business Performance Advisor stepped in to help address the situation and made the overall experience much better. Their support reinforced how valuable those relationships are to me. Review collected by and hosted on G2.com.

Trisha D.
TD
Trisha D.
Consultant, Unclaimed Property Advisory Sevices
Small-Business (50 or fewer emp.)
"Helpful, Caring Team That Always Delivers"
5/5
What do you like best about Insperity?

The people assigned to my company. They are helpful, caring, focused, and are focused on doing the best job possible. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

For a small company, I think the deciding factor will always come down to cost. That said, I honestly don’t have anything I dislike. Review collected by and hosted on G2.com.

Jennifer R.
JR
Jennifer R.
Marketing, Design and Communications Professional
Small-Business (50 or fewer emp.)
"Worth It Despite the Cost"
5/5
What do you like best about Insperity?

The compassion, care and understanding I receive when I call. You can tell that your people really care. See previous question, I'm pleased to be a part of Insperity. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

Well, the cost, but I'm sure that's just the way it is. Also the 15-minute up front hold time, but it's Monday morning, so I'm sure that doesn't help. Review collected by and hosted on G2.com.

George  E.
GE
George E.
Small-Business (50 or fewer emp.)
"Insperity helps Small Businesses thrive."
4.5/5
What do you like best about Insperity?

Wealth of knowledge on HR, Benefits & Payroll. As a small team, Inpserity has given us the confidence to navigate complicated HR issues in a compliant and best practice fashion, delivering honest and practical advice. The Benefits options are also strong, giving a wide range of choices to employees, which has been greatly appreciated. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

The user experience of the Insperity portal is not intuitive, especially for booking vacation and managing team time off. Extremely clunky at times, and often far too convoluted when trying to complete simple tasks. In addition Insperity Comms are often far too wordy and long via email, more succinct & clearer comms would be appreciated. Review collected by and hosted on G2.com.

MM
Maria M.
Mid-Market (51-1000 emp.)
"Reliable PEO with Great Support"
4.5/5
What do you like best about Insperity?

I find Insperity very effective in helping me stay informed about compliance and constantly changing laws and regulations, which means I don't need a large internal team for this. Their HR specialists offer invaluable support and recommendations during employee relations situations, which are impactful for my organization. I also appreciate the analytics piece Insperity provides, allowing me to benchmark industry standards in areas like compensation and retention. The hands-on, caring, and supportive relationships with Insperity’s team, including my account manager and HR specialist, are outstanding. These connections enable quick navigation of situations with good follow-up. Insperity's concierge service is something I truly value as it allows me to quickly reach out to someone who can work through a situation with me and provides thorough follow-up, which benefits us deeply. Additionally, I find Insperity's payroll software very user-friendly and seamless, which I recently learned and found easy to use. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

I've experienced some challenges with Insperity's TimeStar, which is a bit frustrating. There's a delay when needing backend support related to payroll setup as there's no visibility for us into the backend, and we're often reliant on the information Insperity provides. This can cause some hiccups, especially with things like shift differentials and premium payouts. Also, we've struggled to use the workforce or scheduling component successfully due to our needs involving external, contracted positions. Additionally, the steep increase in benefits costs at renewal time is difficult to absorb, which makes it hard to plan financially. It feels like these increases are tied to utilization, and it would be great if there were a way to dilute this impact over a few years rather than having a big jump in one year. Review collected by and hosted on G2.com.

Caryn S.
CS
Caryn S.
Mid-Market (51-1000 emp.)
"A Valuable Extension of our HR Team"
5/5
What do you like best about Insperity?

What I like best about Insperity is the combination of the technology and the people behind it. The platform gives us a centralized place to manage many aspects of HR, but the access to knowledgeable HR professionals is particularly valuable.

Having someone we can reach out to when we have a complex HR, employee relations, compliance, benefits, or policy question provides an additional level of confidence. I also appreciate the breadth of resources available to our employees, including benefits, training and development, employee assistance programs, and self-service HR tools.

For me, the greatest value is having Insperity as an extension of our internal HR team rather than simply as a payroll or benefits provider. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

The biggest limitation for me is the flexibility of the reporting capabilities. Because reporting is built around Insperity's standardized fields and data structure, it can be difficult to customize reports to align with our company's specific organizational structure, terminology, and reporting needs.

At times, we have to work within the generic fields available rather than being able to create fields or reporting categories that are specific to our business. This can result in additional manual work to export, manipulate, and reconcile data before we can use it for our internal reporting and analysis.

Greater flexibility in custom fields, report design, and the ability to tailor reporting to individual company structures would significantly improve the experience for us. Review collected by and hosted on G2.com.

AD
Andrew D.
Small-Business (50 or fewer emp.)
"Strong Benefits Platform, but Service Needs Improvement"
2/5
What do you like best about Insperity?

I like the AI tool that helps employees select the health plan that best fits their needs. I also like the flexibility to adjust the employer and employee contributions for each benefit plan. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

Service levels have declined over the past several years. Certain departments do not appear to be adequately staffed or trained to meet customer needs. A twelve (12)-week lead time for changes to Time & Attendance is unacceptable and raises concerns about staffing and resource capacity. Payroll specialists would also benefit from additional training to improve their ability to resolve issues efficiently. Additionally, mailing work-related materials to an employee’s personal residence is not an acceptable practice. Review collected by and hosted on G2.com.

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Ashley M.
AM
Ashley Moudry
•
Last activity 4 months ago

How has Insperity’s dashboard experience been for managing retirement funds?

GU
Guest User

What is TimeStar used for?

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