Compare Ada Software and Drift 
At a Glance
Market Segments
Mid-Market (61.4% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $2,500.00 Per Month
Ada
Star Rating
(154)4.6 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about AdaDrift
Star Rating
(1,251)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, with a score of 9.1, making it a preferred choice for real-time customer engagement. In contrast, Ada's live chat feature scored lower, indicating that users may find it less effective for immediate interactions.
- Reviewers mention that Ada offers superior quality of support, scoring 9.4 compared to Drift's 8.8. This suggests that users may experience more responsive and helpful assistance when using Ada.
- G2 users highlight that Ada's ease of use is rated higher at 9.0, while Drift matches at 8.7. This indicates that new users may find Ada's interface more intuitive and user-friendly, enhancing their overall experience.
- Users on G2 note that Ada's natural language understanding (NLU) scored 8.1, which is lower than Drift's 8.5. This could mean that Drift may provide a more effective conversational experience, understanding user queries better.
- Reviewers say that Drift's customization options for responses are rated at 8.2, while Ada shines with a score of 8.7. This suggests that users may have more flexibility in tailoring their interactions with Ada, allowing for a more personalized experience.
- Users report that Drift's integration capabilities, particularly with Salesforce, scored 8.0, while Ada's overall integration score is slightly lower at 8.3. This indicates that while both platforms offer integrations, Drift may have a more robust connection with Salesforce, which is crucial for sales teams.
Featured Products
Sponsored
Default
(52)
Customer Self-Service
Visit Website
Sponsored
Customerly
(34)
Customer Self-Service
Visit Website
Sponsored
AiSDR
(32)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Ada
No pricing availableDrift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
Ada
Free Trial is available
Drift
Free Trial is available
Ratings
Meets Requirements
8.7
119
8.7
1,014
Ease of Use
9.0
122
8.7
1,027
Ease of Setup
8.7
108
8.5
505
Ease of Admin
8.9
110
8.5
472
Quality of Support
9.4
119
8.8
935
Has the product been a good partner in doing business?
9.4
109
8.9
471
Product Direction (% positive)
9.3
116
8.9
992
Features by Category
Messenger
Not enough data
8.5
203
|
Verified
Not enough data
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Channels
Not enough data
7.9
116
|
Verified
Not enough data
8.9
249
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Customers
Not enough data
8.6
224
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
Not enough data
8.7
240
|
Verified
Not enough data
8.5
244
|
Verified
Lead Facilitation
Not enough data
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
304
|
Verified
Organization
Not enough data
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
276
|
Verified
Performance Analysis
Not enough data
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Sales Analysis
Not enough data
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data Availability
Not enough data
8.1
56
Not enough data
8.2
57
Not enough data
8.1
53
Platform Additional Functionality
Not enough data
8.7
55
Not enough data
8.4
53
Not enough data
8.2
49
Not enough data
8.1
61
Not enough data
8.8
61
Responses
8.2
12
Not enough data
8.5
13
Not enough data
8.1
12
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
Not enough data
8.1
12
Not enough data
8.7
10
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.7
62
8.2
280
8.8
56
8.3
268
9.2
61
8.4
303
8.8
59
8.1
273
8.5
49
8.0
228
Platform
8.9
53
8.9
309
8.4
55
8.4
291
8.6
56
8.4
275
7.8
61
8.1
281
8.1
42
7.9
240
8.6
52
8.4
261
8.7
59
8.2
286
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
9.0
16
8.6
167
8.2
10
8.4
117
9.0
12
8.7
128
8.5
9
8.6
92
Support Automation
8.7
13
Feature Not Available
8.6
16
8.4
147
8.8
15
8.7
138
8.9
16
8.4
92
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Branding & Customizatio
Not enough data
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Automatic Rules & Configurations
Not enough data
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Customer Support
Not enough data
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Automation
Not enough data
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Artificial Intelligence
Not enough data
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
9.2
541
|
Verified
Not enough data
8.5
537
|
Verified
Not enough data
7.8
322
|
Verified
Not enough data
8.6
413
|
Verified
Not enough data
7.8
188
Internal Use
Not enough data
8.4
460
|
Verified
Not enough data
8.7
470
|
Verified
Not enough data
8.5
471
|
Verified
Not enough data
8.2
408
|
Verified
Not enough data
8.3
371
|
Verified
Not enough data
8.0
401
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
8.6
68
8.1
57
8.5
65
8.2
53
8.7
43
Feature Not Available
8.7
19
8.2
51
8.5
24
8.5
57
Self-Service Platform
8.8
23
8.6
57
8.7
26
8.7
60
8.3
27
8.2
59
8.3
28
8.5
58
Categories
Categories
Shared Categories
Ada and Drift are categorized as Conversational Support, Conversational Marketing, Chatbots, Customer Self-Service, and Customer Service Automation
Unique Categories
Ada is categorized as AI Agents
Drift is categorized as Business Scheduling, Buyer Intent Data Providers, AI Sales Assistant, Bot Platforms, and Live Chat
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.0%
Telecommunications
9.2%
Consumer Services
6.5%
Information Technology and Services
5.9%
Retail
5.2%
Other
56.2%
Computer Software
32.7%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.4%
Most Helpful Reviews
Ada
Most Helpful Favorable Review
Jessica E.
Verified User in Retail
From the first sales consultations, through integration & go live and all the way to future developments, one thing is abundantly clear - Ada are here for your business solutions. The passion that runs through each team member is palpable in every...
Most Helpful Critical Review
Michael L.
Verified User in Consumer Goods
After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over...
Drift
Most Helpful Favorable Review
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Jessica E.
Verified User in Retail
From the first sales consultations, through integration & go live and all the way to future developments, one thing is abundantly clear - Ada are here for your business solutions. The passion that runs through each team member is palpable in every...
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Michael L.
Verified User in Consumer Goods
After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over...
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Alternatives
Discussions
Remas
1 comment
RA
Love yuoRead more
What is Ada used for?
1 comment
A
Customer Service. Responding to frequently asked questions and enabling self-service automation.Read more
Ada has no more discussions with answers
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
