Best User Research Tools for for Small Business - Page 3

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Products classified in the overall User Research category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business User Research to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business User Research category.

In addition to qualifying for inclusion in the User Research Tools category, to qualify for inclusion in the Small Business User Research Tools category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

1 filter applied
Clear All

35 Listings in Small Business User Research Available

  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Feedback Loop by DISQO is the research platform that product teams rely on to test ideas directly with target consumers before they bring products to market. Fast-growing companies and established m

    Users
    • UX Researcher
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 52% Enterprise
    • 25% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Feedback Loop Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    1
    Feedback Quality
    1
    Helpful
    1
    Research Efficiency
    1
    Cons
    Survey Issues
    1
    Time-Consuming
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Feedback Loop features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.0
    8.4
    Sorting
    Average: 8.4
    10.0
    In-App
    Average: 8.4
    9.2
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    New York, New York
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Feedback Loop by DISQO is the research platform that product teams rely on to test ideas directly with target consumers before they bring products to market. Fast-growing companies and established m

Users
  • UX Researcher
Industries
  • Financial Services
  • Insurance
Market Segment
  • 52% Enterprise
  • 25% Small-Business
Feedback Loop Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
1
Feedback Quality
1
Helpful
1
Research Efficiency
1
Cons
Survey Issues
1
Time-Consuming
1
Feedback Loop features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.0
8.4
Sorting
Average: 8.4
10.0
In-App
Average: 8.4
9.2
On-Site
Average: 8.3
Seller Details
Year Founded
2014
HQ Location
New York, New York
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Entry Level Price:$299.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Upsiide is a SaaS platform built and continuously improved by the consumer experts at Dig Insights. Upsiide allows you to refine and validate your innovation ideas more efficiently and effectively. O

    Users
    No information available
    Industries
    • Food & Beverages
    Market Segment
    • 44% Small-Business
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Upsiide features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.0
    8.3
    Sorting
    Average: 8.4
    8.8
    In-App
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    Toronto, CA
    LinkedIn® Page
    www.linkedin.com
    251 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Upsiide is a SaaS platform built and continuously improved by the consumer experts at Dig Insights. Upsiide allows you to refine and validate your innovation ideas more efficiently and effectively. O

Users
No information available
Industries
  • Food & Beverages
Market Segment
  • 44% Small-Business
  • 37% Mid-Market
Upsiide features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.0
8.3
Sorting
Average: 8.4
8.8
In-App
Average: 8.4
0.0
No information available
Seller Details
Year Founded
2010
HQ Location
Toronto, CA
LinkedIn® Page
www.linkedin.com
251 employees on LinkedIn®

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UXtweak is a UX research platform ready to help you with whatever challenges you throw at it. If you ever wondered what your users think and feel regarding your website, app, or prototype, you don’t h

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 54% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • UXtweak Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Analytics
    4
    Participation
    3
    Recording Features
    3
    Tool Quality
    3
    Cons
    Missing Features
    2
    Poor User Interface
    2
    Difficult Setup
    1
    Expensive
    1
    Integration Difficulty
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UXtweak features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.0
    9.2
    Sorting
    Average: 8.4
    8.5
    In-App
    Average: 8.4
    9.3
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Bratislava
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UXtweak is a UX research platform ready to help you with whatever challenges you throw at it. If you ever wondered what your users think and feel regarding your website, app, or prototype, you don’t h

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 54% Small-Business
  • 31% Mid-Market
UXtweak Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Analytics
4
Participation
3
Recording Features
3
Tool Quality
3
Cons
Missing Features
2
Poor User Interface
2
Difficult Setup
1
Expensive
1
Integration Difficulty
1
UXtweak features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.0
9.2
Sorting
Average: 8.4
8.5
In-App
Average: 8.4
9.3
On-Site
Average: 8.3
Seller Details
Year Founded
2019
HQ Location
Bratislava
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Germain UX: Real-time software monitoring platform that uncovers UX frictions' causes, Process Time and Visitors' Interests, in real-time, at a fraction of the cost. Discovers why users experience iss

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 82% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Germain UX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Session Replay
    14
    Session Tracking
    12
    Customer Support
    10
    Replay Features
    10
    Cons
    Poor User Interface
    6
    Poor UI
    5
    Not User-Friendly
    4
    Poor UI Design
    4
    Display Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Germain UX features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.0
    8.8
    Sorting
    Average: 8.4
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2006
    HQ Location
    San Francisco, CA
    Twitter
    @GermainUX
    186 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Germain UX: Real-time software monitoring platform that uncovers UX frictions' causes, Process Time and Visitors' Interests, in real-time, at a fraction of the cost. Discovers why users experience iss

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 82% Small-Business
  • 14% Mid-Market
Germain UX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Session Replay
14
Session Tracking
12
Customer Support
10
Replay Features
10
Cons
Poor User Interface
6
Poor UI
5
Not User-Friendly
4
Poor UI Design
4
Display Issues
3
Germain UX features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.0
8.8
Sorting
Average: 8.4
0.0
No information available
0.0
No information available
Seller Details
Company Website
Year Founded
2006
HQ Location
San Francisco, CA
Twitter
@GermainUX
186 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
(14)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Betafi makes it easy to capture user feedback with help of timestampped notes and the ability to instantly tag key feedback points. Your interview questions are also available within Betafi, so you do

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 86% Small-Business
    • 7% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Betafi features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.0
    8.8
    Sorting
    Average: 8.4
    8.8
    In-App
    Average: 8.4
    8.8
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Betafi
    HQ Location
    Singapore, SG
    Twitter
    @betafi_co
    153 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Betafi makes it easy to capture user feedback with help of timestampped notes and the ability to instantly tag key feedback points. Your interview questions are also available within Betafi, so you do

Users
No information available
Industries
No information available
Market Segment
  • 86% Small-Business
  • 7% Mid-Market
Betafi features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.0
8.8
Sorting
Average: 8.4
8.8
In-App
Average: 8.4
8.8
On-Site
Average: 8.3
Seller Details
Seller
Betafi
HQ Location
Singapore, SG
Twitter
@betafi_co
153 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®