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Best Enterprise User Research Tools

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Products classified in the overall User Research category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business User Research to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business User Research category.

In addition to qualifying for inclusion in the User Research Tools category, to qualify for inclusion in the Enterprise Business User Research Tools category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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27 Listings in Enterprise User Research Tools Available

(748)4.9 out of 5
Optimized for quick response
1st Easiest To Use in User Research software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their custome

    Users
    • Digital Analyst
    • Product Manager
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 77% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    234
    Session Replay
    203
    Insights
    193
    Customer Understanding
    155
    Helpful
    154
    Cons
    Session Issues
    79
    Not Intuitive
    74
    Session Management
    74
    Missing Features
    68
    Learning Curve
    66
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Glassbox features and usability ratings that predict user satisfaction
    9.7
    Ease of Use
    Average: 9.0
    10.0
    Sorting
    Average: 8.4
    10.0
    In-App
    Average: 8.4
    10.0
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,878 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    295 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their custome

Users
  • Digital Analyst
  • Product Manager
Industries
  • Financial Services
  • Insurance
Market Segment
  • 77% Enterprise
  • 18% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
234
Session Replay
203
Insights
193
Customer Understanding
155
Helpful
154
Cons
Session Issues
79
Not Intuitive
74
Session Management
74
Missing Features
68
Learning Curve
66
Glassbox features and usability ratings that predict user satisfaction
9.7
Ease of Use
Average: 9.0
10.0
Sorting
Average: 8.4
10.0
In-App
Average: 8.4
10.0
On-Site
Average: 8.3
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,878 Twitter followers
LinkedIn® Page
www.linkedin.com
295 employees on LinkedIn®
(748)4.5 out of 5
11th Easiest To Use in User Research software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining the world’s best participant network, AI-powered analysis, and e

    Users
    • UX Researcher
    • Product Designer
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 41% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • UserTesting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    92
    Helpful
    77
    Time-saving
    53
    Customer Support
    42
    Testing Process
    36
    Cons
    Testing Difficulties
    34
    Survey Issues
    27
    Participant Management
    26
    Missing Features
    25
    Expensive
    23
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UserTesting features and usability ratings that predict user satisfaction
    8.5
    Ease of Use
    Average: 9.0
    7.4
    Sorting
    Average: 8.4
    7.3
    In-App
    Average: 8.4
    7.0
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @usertesting
    44,214 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,840 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining the world’s best participant network, AI-powered analysis, and e

Users
  • UX Researcher
  • Product Designer
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 41% Enterprise
  • 38% Mid-Market
UserTesting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
92
Helpful
77
Time-saving
53
Customer Support
42
Testing Process
36
Cons
Testing Difficulties
34
Survey Issues
27
Participant Management
26
Missing Features
25
Expensive
23
UserTesting features and usability ratings that predict user satisfaction
8.5
Ease of Use
Average: 9.0
7.4
Sorting
Average: 8.4
7.3
In-App
Average: 8.4
7.0
On-Site
Average: 8.3
Seller Details
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@usertesting
44,214 Twitter followers
LinkedIn® Page
www.linkedin.com
1,840 employees on LinkedIn®

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(164)4.5 out of 5
Optimized for quick response
14th Easiest To Use in User Research software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dscout is a qualitative remote research platform for unlocking in-context user insights. Hundreds of the world’s most innovative companies trust our suite of remote research tools to collect “in-the-m

    Users
    • UX Researcher
    • Senior UX Researcher
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 60% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dscout Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    75
    Customer Support
    55
    Helpful
    35
    Features
    30
    Research Services
    27
    Cons
    Missing Features
    25
    Feature Limitations
    22
    Limited Functionality
    18
    Participant Management
    18
    Complex Usability
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dscout features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.0
    7.8
    Sorting
    Average: 8.4
    7.7
    In-App
    Average: 8.4
    6.1
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    dscout
    Company Website
    Year Founded
    2011
    HQ Location
    Chicago, IL
    Twitter
    @dscout
    3,629 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    236 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dscout is a qualitative remote research platform for unlocking in-context user insights. Hundreds of the world’s most innovative companies trust our suite of remote research tools to collect “in-the-m

Users
  • UX Researcher
  • Senior UX Researcher
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 60% Enterprise
  • 24% Mid-Market
Dscout Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
75
Customer Support
55
Helpful
35
Features
30
Research Services
27
Cons
Missing Features
25
Feature Limitations
22
Limited Functionality
18
Participant Management
18
Complex Usability
17
Dscout features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.0
7.8
Sorting
Average: 8.4
7.7
In-App
Average: 8.4
6.1
On-Site
Average: 8.3
Seller Details
Seller
dscout
Company Website
Year Founded
2011
HQ Location
Chicago, IL
Twitter
@dscout
3,629 Twitter followers
LinkedIn® Page
www.linkedin.com
236 employees on LinkedIn®
(205)4.6 out of 5
6th Easiest To Use in User Research software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Prolific is helping research teams build a better world with better data. Our platform makes it easy to access high-quality data from 200k+ diverse, vetted participants.

    Users
    • Associate Professor
    • Assistant Professor
    Industries
    • Higher Education
    • Research
    Market Segment
    • 42% Enterprise
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Prolific Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    94
    Participant Recruitment
    67
    Participant Engagement
    53
    Quality
    52
    Participation
    38
    Cons
    Expensive
    28
    Participant Management
    24
    Poor Customer Support
    20
    Limited Features
    16
    Compensation Issues
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Prolific features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.0
    6.5
    Sorting
    Average: 8.4
    6.6
    In-App
    Average: 8.4
    5.7
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Prolific
    Company Website
    Year Founded
    2014
    HQ Location
    London, England
    Twitter
    @Prolific
    12,438 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    404 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Prolific is helping research teams build a better world with better data. Our platform makes it easy to access high-quality data from 200k+ diverse, vetted participants.

Users
  • Associate Professor
  • Assistant Professor
Industries
  • Higher Education
  • Research
Market Segment
  • 42% Enterprise
  • 36% Small-Business
Prolific Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
94
Participant Recruitment
67
Participant Engagement
53
Quality
52
Participation
38
Cons
Expensive
28
Participant Management
24
Poor Customer Support
20
Limited Features
16
Compensation Issues
14
Prolific features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.0
6.5
Sorting
Average: 8.4
6.6
In-App
Average: 8.4
5.7
On-Site
Average: 8.3
Seller Details
Seller
Prolific
Company Website
Year Founded
2014
HQ Location
London, England
Twitter
@Prolific
12,438 Twitter followers
LinkedIn® Page
www.linkedin.com
404 employees on LinkedIn®
(957)4.7 out of 5
Optimized for quick response
10th Easiest To Use in User Research software
Save to My Lists
100% off: $0
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With User Interviews, it’s simple to run high-quality research with your target audience. Segment customers for outreach, or recruit from our panel of 5 million research participants. Target professio

    Users
    • UX Researcher
    • Project Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 60% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • User Interviews Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    79
    Helpful
    47
    Customer Support
    37
    Interviews
    35
    Features
    24
    Cons
    Survey Issues
    20
    Poor User Interface
    16
    Navigation Difficulty
    12
    Participant Management
    12
    Limited Customization
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • User Interviews features and usability ratings that predict user satisfaction
    9.1
    Ease of Use
    Average: 9.0
    6.8
    Sorting
    Average: 8.4
    7.1
    In-App
    Average: 8.4
    6.3
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2015
    HQ Location
    New York, NY
    Twitter
    @userinterviews
    3,230 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    212 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With User Interviews, it’s simple to run high-quality research with your target audience. Segment customers for outreach, or recruit from our panel of 5 million research participants. Target professio

Users
  • UX Researcher
  • Project Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 60% Small-Business
  • 23% Mid-Market
User Interviews Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
79
Helpful
47
Customer Support
37
Interviews
35
Features
24
Cons
Survey Issues
20
Poor User Interface
16
Navigation Difficulty
12
Participant Management
12
Limited Customization
11
User Interviews features and usability ratings that predict user satisfaction
9.1
Ease of Use
Average: 9.0
6.8
Sorting
Average: 8.4
7.1
In-App
Average: 8.4
6.3
On-Site
Average: 8.3
Seller Details
Company Website
Year Founded
2015
HQ Location
New York, NY
Twitter
@userinterviews
3,230 Twitter followers
LinkedIn® Page
www.linkedin.com
212 employees on LinkedIn®
(62)4.8 out of 5
3rd Easiest To Use in User Research software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rally UXR is a User Research CRM that enables Research and Product teams to recruit, manage and conduct research directly with their users.

    Users
    • UX Researcher
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Enterprise
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rally UXR Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Customer Support
    33
    Features
    18
    Integrations
    17
    Time-saving
    17
    Cons
    Software Bugs
    14
    Missing Features
    11
    Feature Limitations
    3
    Limitations
    3
    Limited Customization
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rally UXR features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.0
    8.4
    Sorting
    Average: 8.4
    6.7
    In-App
    Average: 8.4
    5.9
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Rally UXR
    Year Founded
    2021
    HQ Location
    New York, US
    Twitter
    @rallyuxr
    117 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rally UXR is a User Research CRM that enables Research and Product teams to recruit, manage and conduct research directly with their users.

Users
  • UX Researcher
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Enterprise
  • 42% Mid-Market
Rally UXR Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Customer Support
33
Features
18
Integrations
17
Time-saving
17
Cons
Software Bugs
14
Missing Features
11
Feature Limitations
3
Limitations
3
Limited Customization
3
Rally UXR features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.0
8.4
Sorting
Average: 8.4
6.7
In-App
Average: 8.4
5.9
On-Site
Average: 8.3
Seller Details
Seller
Rally UXR
Year Founded
2021
HQ Location
New York, US
Twitter
@rallyuxr
117 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
(227)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in User Research software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Discuss stands as an all-in-one qualitative research platform, driving next-gen human centricity. We believe in the transformative impact of truly listening, understanding, and valuing customers' expe

    Users
    • Project Manager
    Industries
    • Market Research
    • Consumer Goods
    Market Segment
    • 45% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Discuss Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    80
    Customer Support
    65
    Features
    22
    Helpful
    21
    Interface Ease
    21
    Cons
    Not User-Friendly
    10
    Participant Management
    10
    Technical Issues
    10
    Navigation Difficulty
    8
    Poor Usability
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Discuss features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.0
    8.1
    Sorting
    Average: 8.4
    7.6
    In-App
    Average: 8.4
    7.2
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2012
    HQ Location
    Seattle, Washington
    Twitter
    @discuss_io
    3,530 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    232 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Discuss stands as an all-in-one qualitative research platform, driving next-gen human centricity. We believe in the transformative impact of truly listening, understanding, and valuing customers' expe

Users
  • Project Manager
Industries
  • Market Research
  • Consumer Goods
Market Segment
  • 45% Small-Business
  • 30% Mid-Market
Discuss Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
80
Customer Support
65
Features
22
Helpful
21
Interface Ease
21
Cons
Not User-Friendly
10
Participant Management
10
Technical Issues
10
Navigation Difficulty
8
Poor Usability
8
Discuss features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.0
8.1
Sorting
Average: 8.4
7.6
In-App
Average: 8.4
7.2
On-Site
Average: 8.3
Seller Details
Company Website
Year Founded
2012
HQ Location
Seattle, Washington
Twitter
@discuss_io
3,530 Twitter followers
LinkedIn® Page
www.linkedin.com
232 employees on LinkedIn®
(113)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long te

    Users
    No information available
    Industries
    • Retail
    • Hospital & Health Care
    Market Segment
    • 64% Enterprise
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Alida Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Customer Support
    11
    Intuitive
    11
    Helpful
    10
    User Interface
    7
    Cons
    Survey Limitations
    8
    Limitations
    4
    Difficult Reporting
    3
    Improvement Needed
    3
    Limited Customization
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Alida features and usability ratings that predict user satisfaction
    8.3
    Ease of Use
    Average: 9.0
    5.7
    Sorting
    Average: 8.4
    5.8
    In-App
    Average: 8.4
    5.6
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Alida
    Company Website
    Year Founded
    2000
    HQ Location
    Toronto, Canada
    Twitter
    @Alida
    163 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    413 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long te

Users
No information available
Industries
  • Retail
  • Hospital & Health Care
Market Segment
  • 64% Enterprise
  • 27% Mid-Market
Alida Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Customer Support
11
Intuitive
11
Helpful
10
User Interface
7
Cons
Survey Limitations
8
Limitations
4
Difficult Reporting
3
Improvement Needed
3
Limited Customization
3
Alida features and usability ratings that predict user satisfaction
8.3
Ease of Use
Average: 9.0
5.7
Sorting
Average: 8.4
5.8
In-App
Average: 8.4
5.6
On-Site
Average: 8.3
Seller Details
Seller
Alida
Company Website
Year Founded
2000
HQ Location
Toronto, Canada
Twitter
@Alida
163 Twitter followers
LinkedIn® Page
www.linkedin.com
413 employees on LinkedIn®
(93)4.5 out of 5
Optimized for quick response
12th Easiest To Use in User Research software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprig is an AI-powered product experience insights platform that captures and analyzes experience data from your product in real time. Next-gen companies like PayPal, Figma, and Dropbox rely on Sprig’

    Users
    • UX Researcher
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sprig Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    67
    Surveys
    46
    Survey Management
    42
    Easy Setup
    39
    Helpful
    39
    Cons
    Limitations
    29
    Survey Issues
    25
    Survey Limitations
    22
    Missing Features
    13
    Limited Surveys
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprig features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.0
    7.3
    Sorting
    Average: 8.4
    9.3
    In-App
    Average: 8.4
    7.8
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sprig
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, California
    Twitter
    @Sprig
    2,147 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    85 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprig is an AI-powered product experience insights platform that captures and analyzes experience data from your product in real time. Next-gen companies like PayPal, Figma, and Dropbox rely on Sprig’

Users
  • UX Researcher
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 30% Enterprise
Sprig Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
67
Surveys
46
Survey Management
42
Easy Setup
39
Helpful
39
Cons
Limitations
29
Survey Issues
25
Survey Limitations
22
Missing Features
13
Limited Surveys
12
Sprig features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.0
7.3
Sorting
Average: 8.4
9.3
In-App
Average: 8.4
7.8
On-Site
Average: 8.3
Seller Details
Seller
Sprig
Company Website
Year Founded
2019
HQ Location
San Francisco, California
Twitter
@Sprig
2,147 Twitter followers
LinkedIn® Page
www.linkedin.com
85 employees on LinkedIn®
By Maze
(103)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Maze is the user research platform that makes products work for people. Maze empowers any company to build the right products faster by making user insights available at the speed of product developme

    Users
    • Product Designer
    • UX Designer
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Maze Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    4
    Tracking
    3
    Ease of Use
    2
    Feature Development
    2
    Feedback
    2
    Cons
    Limited Functionality
    4
    Limitations
    3
    Limited Surveys
    2
    Limited User Access
    2
    Missing Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Maze features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.0
    7.7
    Sorting
    Average: 8.4
    7.7
    In-App
    Average: 8.4
    7.4
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Maze
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, US
    Twitter
    @mazedesignHQ
    4,492 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    161 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Maze is the user research platform that makes products work for people. Maze empowers any company to build the right products faster by making user insights available at the speed of product developme

Users
  • Product Designer
  • UX Designer
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 33% Small-Business
Maze Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
4
Tracking
3
Ease of Use
2
Feature Development
2
Feedback
2
Cons
Limited Functionality
4
Limitations
3
Limited Surveys
2
Limited User Access
2
Missing Features
2
Maze features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.0
7.7
Sorting
Average: 8.4
7.7
In-App
Average: 8.4
7.4
On-Site
Average: 8.3
Seller Details
Seller
Maze
Company Website
Year Founded
2018
HQ Location
San Francisco, US
Twitter
@mazedesignHQ
4,492 Twitter followers
LinkedIn® Page
www.linkedin.com
161 employees on LinkedIn®
(146)4.5 out of 5
13th Easiest To Use in User Research software
View top Consulting Services for Dovetail
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dovetail is an AI-first insights hub designed to help organizations centralize and transform scattered customer feedback into actionable insights. This innovative software solution streamlines the pro

    Users
    • UX Researcher
    • Product Designer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dovetail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    102
    Features
    70
    Useful
    46
    Time-saving
    43
    Insights
    41
    Cons
    Missing Features
    34
    Limitations
    30
    Inefficient Tagging
    26
    Complexity
    21
    Lacking Features
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dovetail features and usability ratings that predict user satisfaction
    8.6
    Ease of Use
    Average: 9.0
    8.2
    Sorting
    Average: 8.4
    6.3
    In-App
    Average: 8.4
    7.0
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2017
    HQ Location
    Sydney, Australia
    Twitter
    @hidovetail
    2,164 Twitter followers
    LinkedIn® Page
    au.linkedin.com
    181 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dovetail is an AI-first insights hub designed to help organizations centralize and transform scattered customer feedback into actionable insights. This innovative software solution streamlines the pro

Users
  • UX Researcher
  • Product Designer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 27% Small-Business
Dovetail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
102
Features
70
Useful
46
Time-saving
43
Insights
41
Cons
Missing Features
34
Limitations
30
Inefficient Tagging
26
Complexity
21
Lacking Features
20
Dovetail features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.0
8.2
Sorting
Average: 8.4
6.3
In-App
Average: 8.4
7.0
On-Site
Average: 8.3
Seller Details
Company Website
Year Founded
2017
HQ Location
Sydney, Australia
Twitter
@hidovetail
2,164 Twitter followers
LinkedIn® Page
au.linkedin.com
181 employees on LinkedIn®
(180)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Survicate is an intuitive yet powerful survey software, perfect for collecting continuous customer insights at scale and across multiple channels. Measure customer satisfaction (CSAT) and Net Promote

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Survicate Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customer Support
    24
    Survey Management
    18
    Helpful
    14
    Easy Integrations
    13
    Cons
    Survey Limitations
    15
    Survey Issues
    14
    Limitations
    10
    Limited Surveys
    7
    Poor Customer Support
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Survicate features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 9.0
    8.6
    Sorting
    Average: 8.4
    8.8
    In-App
    Average: 8.4
    8.5
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Survicate
    Company Website
    Year Founded
    2013
    HQ Location
    Warsaw, MA
    Twitter
    @Survicate
    13,149 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Survicate is an intuitive yet powerful survey software, perfect for collecting continuous customer insights at scale and across multiple channels. Measure customer satisfaction (CSAT) and Net Promote

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Survicate Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customer Support
24
Survey Management
18
Helpful
14
Easy Integrations
13
Cons
Survey Limitations
15
Survey Issues
14
Limitations
10
Limited Surveys
7
Poor Customer Support
5
Survicate features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.0
8.6
Sorting
Average: 8.4
8.8
In-App
Average: 8.4
8.5
On-Site
Average: 8.3
Seller Details
Seller
Survicate
Company Website
Year Founded
2013
HQ Location
Warsaw, MA
Twitter
@Survicate
13,149 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
(113)4.5 out of 5
8th Easiest To Use in User Research software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lyssna (formerly UsabilityHub) is a remote user research platform that allows companies to recruit, research, interview and understand their audiences so they can create better experiences. The best t

    Users
    • UX Designer
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 42% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Lyssna Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    70
    Features
    39
    Easy Setup
    29
    Helpful
    28
    Speed
    21
    Cons
    Missing Features
    19
    Survey Issues
    17
    Pricing Issues
    15
    Expensive
    12
    Inadequate Testing
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Lyssna features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.0
    7.8
    Sorting
    Average: 8.4
    7.3
    In-App
    Average: 8.4
    7.4
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Lyssna
    Year Founded
    2008
    HQ Location
    Collingwood, AU
    Twitter
    @wearelyssna
    4,553 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    46 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lyssna (formerly UsabilityHub) is a remote user research platform that allows companies to recruit, research, interview and understand their audiences so they can create better experiences. The best t

Users
  • UX Designer
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 42% Small-Business
  • 35% Mid-Market
Lyssna Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
70
Features
39
Easy Setup
29
Helpful
28
Speed
21
Cons
Missing Features
19
Survey Issues
17
Pricing Issues
15
Expensive
12
Inadequate Testing
10
Lyssna features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.0
7.8
Sorting
Average: 8.4
7.3
In-App
Average: 8.4
7.4
On-Site
Average: 8.3
Seller Details
Seller
Lyssna
Year Founded
2008
HQ Location
Collingwood, AU
Twitter
@wearelyssna
4,553 Twitter followers
LinkedIn® Page
www.linkedin.com
46 employees on LinkedIn®
(98)4.8 out of 5
9th Easiest To Use in User Research software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hi, hello, so nice to meet you. We're Marvin, the most-loved user research repository on G2! Looking for a more formal introduction? We can do that, too: HeyMarvin is a qualitative data analysi

    Users
    • UX Researcher
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 34% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Marvin Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Features
    51
    AI Features
    43
    Transcription Services
    31
    Analytics
    27
    Cons
    Poor Transcription Accuracy
    9
    AI Accuracy
    8
    Expensive
    8
    Integration Issues
    7
    Limited Free Access
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Marvin features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.0
    8.3
    Sorting
    Average: 8.4
    8.3
    In-App
    Average: 8.4
    7.9
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Marvin
    Company Website
    Year Founded
    2022
    HQ Location
    Oakland, CA
    Twitter
    @HeyMarvinApp
    309 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hi, hello, so nice to meet you. We're Marvin, the most-loved user research repository on G2! Looking for a more formal introduction? We can do that, too: HeyMarvin is a qualitative data analysi

Users
  • UX Researcher
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 34% Small-Business
Marvin Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Features
51
AI Features
43
Transcription Services
31
Analytics
27
Cons
Poor Transcription Accuracy
9
AI Accuracy
8
Expensive
8
Integration Issues
7
Limited Free Access
6
Marvin features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.0
8.3
Sorting
Average: 8.4
8.3
In-App
Average: 8.4
7.9
On-Site
Average: 8.3
Seller Details
Seller
Marvin
Company Website
Year Founded
2022
HQ Location
Oakland, CA
Twitter
@HeyMarvinApp
309 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
(470)4.6 out of 5
7th Easiest To Use in User Research software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    A real-time marketplace for sourcing and scheduling research interviews with anyone, anywhere in the world. A powerful way for conducting sales research, competitive research, identifying problems,

    Users
    • Teacher
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Respondent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Opportunities
    47
    Ease of Use
    42
    Income Generation
    34
    Helpful
    27
    Surveys
    27
    Cons
    Limited Opportunities
    24
    Survey Issues
    21
    Geographical Limitations
    14
    Long Waiting Time
    13
    Compensation Issues
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Respondent features and usability ratings that predict user satisfaction
    9.1
    Ease of Use
    Average: 9.0
    8.4
    Sorting
    Average: 8.4
    8.3
    In-App
    Average: 8.4
    7.8
    On-Site
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Brooklyn, US
    Twitter
    @respondent_io
    698 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    158 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

A real-time marketplace for sourcing and scheduling research interviews with anyone, anywhere in the world. A powerful way for conducting sales research, competitive research, identifying problems,

Users
  • Teacher
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Small-Business
  • 22% Mid-Market
Respondent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Opportunities
47
Ease of Use
42
Income Generation
34
Helpful
27
Surveys
27
Cons
Limited Opportunities
24
Survey Issues
21
Geographical Limitations
14
Long Waiting Time
13
Compensation Issues
12
Respondent features and usability ratings that predict user satisfaction
9.1
Ease of Use
Average: 9.0
8.4
Sorting
Average: 8.4
8.3
In-App
Average: 8.4
7.8
On-Site
Average: 8.3
Seller Details
Year Founded
2016
HQ Location
Brooklyn, US
Twitter
@respondent_io
698 Twitter followers
LinkedIn® Page
www.linkedin.com
158 employees on LinkedIn®