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Best Social Customer Service Software for for Small Business - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Social Customer Service category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Social Customer Service to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Social Customer Service category.

In addition to qualifying for inclusion in the Social Customer Service Software category, to qualify for inclusion in the Small Business Social Customer Service Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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39 Listings in Small Business Social Customer Service Available

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    G2 Score
Gladly
By Gladly
(984)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:$180.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today's rapidly evolving consumer landscape. Gladly empowers brands to deliver world class customer experiences at

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 62% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    236
    Features
    136
    Helpful
    133
    Efficiency
    103
    Customer Support
    71
    Cons
    Technical Issues
    45
    Call Issues
    43
    Missing Features
    41
    Call Functionality
    33
    Chat Functionality Issues
    33
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gladly features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Visitor Activity
    Average: 8.6
    9.2
    Mentions
    Average: 8.7
    9.3
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,162 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    221 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today's rapidly evolving consumer landscape. Gladly empowers brands to deliver world class customer experiences at

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 62% Mid-Market
  • 20% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
236
Features
136
Helpful
133
Efficiency
103
Customer Support
71
Cons
Technical Issues
45
Call Issues
43
Missing Features
41
Call Functionality
33
Chat Functionality Issues
33
Gladly features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.5
Visitor Activity
Average: 8.6
9.2
Mentions
Average: 8.7
9.3
Reporting
Average: 8.6
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,162 Twitter followers
LinkedIn® Page
www.linkedin.com
221 employees on LinkedIn®
Get a quote
Kapture CX
By Kapture CX
(164)4.4 out of 5
11th Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution enables business

    Users
    • Manager
    Industries
    • Health, Wellness and Fitness
    • Consumer Services
    Market Segment
    • 49% Mid-Market
    • 34% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture CX is a customer service platform that integrates with various platforms to provide a unified view of customer interactions and has features such as a robust ticketing system, automated workflows, and customizable dashboards.
    • Reviewers like the platform's user-friendly interface, its ability to automate complex operations, the seamless team communication it facilitates, and the detailed customer interaction reports it generates.
    • Users experienced occasional slow loading times, delays in reflecting notes, difficulties in moving from one page to another, and issues with the ticket search functionality and reporting dashboard features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Customer Support
    23
    Features
    23
    Helpful
    19
    Efficiency
    15
    Cons
    Delays
    18
    Time Delays
    16
    Improvement Needed
    15
    Slow Performance
    15
    Slow Loading
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapture CX features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Visitor Activity
    Average: 8.6
    7.8
    Mentions
    Average: 8.7
    8.7
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapture CX
    Company Website
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    141 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    473 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution enables business

Users
  • Manager
Industries
  • Health, Wellness and Fitness
  • Consumer Services
Market Segment
  • 49% Mid-Market
  • 34% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture CX is a customer service platform that integrates with various platforms to provide a unified view of customer interactions and has features such as a robust ticketing system, automated workflows, and customizable dashboards.
  • Reviewers like the platform's user-friendly interface, its ability to automate complex operations, the seamless team communication it facilitates, and the detailed customer interaction reports it generates.
  • Users experienced occasional slow loading times, delays in reflecting notes, difficulties in moving from one page to another, and issues with the ticket search functionality and reporting dashboard features.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Customer Support
23
Features
23
Helpful
19
Efficiency
15
Cons
Delays
18
Time Delays
16
Improvement Needed
15
Slow Performance
15
Slow Loading
12
Kapture CX features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Visitor Activity
Average: 8.6
7.8
Mentions
Average: 8.7
8.7
Reporting
Average: 8.6
Seller Details
Seller
Kapture CX
Company Website
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
141 Twitter followers
LinkedIn® Page
www.linkedin.com
473 employees on LinkedIn®
Get a quote

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Wati
By Wati
(324)4.6 out of 5
15th Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Marketing and Advertising
    Market Segment
    • 79% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WATI is a platform that provides a simple dashboard and team inbox feature for customer support and communication through WhatsApp.
    • Reviewers like the user-friendly interface, the automation options that enhance business efficiency, and the seamless integration with existing systems.
    • Users experienced limitations with the pricing structure, which may be too high for small businesses, and suggested improvements for the analytics facility.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wati Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    90
    Automation
    54
    Features
    49
    Integrations
    39
    Easy Integrations
    38
    Cons
    Expensive
    32
    Cost
    25
    Messaging Issues
    19
    Pricing Issues
    19
    Missing Features
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wati features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Visitor Activity
    Average: 8.6
    8.1
    Mentions
    Average: 8.7
    7.9
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wati
    Company Website
    Year Founded
    2019
    HQ Location
    Hong Kong, HK
    Twitter
    @Wati_io
    422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    156 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Marketing and Advertising
Market Segment
  • 79% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WATI is a platform that provides a simple dashboard and team inbox feature for customer support and communication through WhatsApp.
  • Reviewers like the user-friendly interface, the automation options that enhance business efficiency, and the seamless integration with existing systems.
  • Users experienced limitations with the pricing structure, which may be too high for small businesses, and suggested improvements for the analytics facility.
Wati Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
90
Automation
54
Features
49
Integrations
39
Easy Integrations
38
Cons
Expensive
32
Cost
25
Messaging Issues
19
Pricing Issues
19
Missing Features
18
Wati features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.8
Visitor Activity
Average: 8.6
8.1
Mentions
Average: 8.7
7.9
Reporting
Average: 8.6
Seller Details
Seller
Wati
Company Website
Year Founded
2019
HQ Location
Hong Kong, HK
Twitter
@Wati_io
422 Twitter followers
LinkedIn® Page
www.linkedin.com
156 employees on LinkedIn®
Get a quote
NapoleonCat.com
By NapoleonCat Inc
(113)4.7 out of 5
10th Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:Starting at $32.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your search for a reliable, all-in-one social media management tool ends here. - Manage multiple social media channels, - Automate customer service, - Schedule social media publications, - Analyze

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 65% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NapoleonCat.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Customer Support
    28
    Centralized Management
    22
    Helpful
    21
    Features
    17
    Cons
    Slow Loading
    14
    Slow Performance
    12
    Bugs
    9
    Missing Features
    8
    Integration Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NapoleonCat.com features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Visitor Activity
    Average: 8.6
    8.6
    Mentions
    Average: 8.7
    8.8
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NapoleonCat Inc
    Year Founded
    2013
    HQ Location
    New York
    Twitter
    @NapoleonCatCom
    883 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your search for a reliable, all-in-one social media management tool ends here. - Manage multiple social media channels, - Automate customer service, - Schedule social media publications, - Analyze

Users
No information available
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 65% Small-Business
  • 28% Mid-Market
NapoleonCat.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Customer Support
28
Centralized Management
22
Helpful
21
Features
17
Cons
Slow Loading
14
Slow Performance
12
Bugs
9
Missing Features
8
Integration Issues
6
NapoleonCat.com features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.8
Visitor Activity
Average: 8.6
8.6
Mentions
Average: 8.7
8.8
Reporting
Average: 8.6
Seller Details
Seller
NapoleonCat Inc
Year Founded
2013
HQ Location
New York
Twitter
@NapoleonCatCom
883 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®
Read NapoleonCat.com Reviews
Sprinklr Social
By Sprinklr
(1,007)4.0 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

    Users
    • Social Media Specialist
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 51% Enterprise
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Social is a platform that consolidates all social media channels into a single platform, simplifying the process of monitoring, managing, and engaging with audiences across various networks.
    • Reviewers like Sprinklr Social's comprehensive moderation tools, including advanced filtering, AI-powered sentiment analysis, and automated moderation rules, which enable efficient management of large volumes of interactions.
    • Users reported that the platform's complexity and ease of implementation or integration can be overwhelming for new users, requiring significant time and effort to master.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    151
    Features
    88
    Social Media Management
    67
    Analytics
    66
    Centralized Management
    65
    Cons
    Missing Features
    61
    Learning Curve
    52
    Complexity
    50
    Not User-Friendly
    45
    Complex Usage
    41
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Social features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Visitor Activity
    Average: 8.6
    8.3
    Mentions
    Average: 8.7
    8.4
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,899 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,628 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

Users
  • Social Media Specialist
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 51% Enterprise
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Social is a platform that consolidates all social media channels into a single platform, simplifying the process of monitoring, managing, and engaging with audiences across various networks.
  • Reviewers like Sprinklr Social's comprehensive moderation tools, including advanced filtering, AI-powered sentiment analysis, and automated moderation rules, which enable efficient management of large volumes of interactions.
  • Users reported that the platform's complexity and ease of implementation or integration can be overwhelming for new users, requiring significant time and effort to master.
Sprinklr Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
151
Features
88
Social Media Management
67
Analytics
66
Centralized Management
65
Cons
Missing Features
61
Learning Curve
52
Complexity
50
Not User-Friendly
45
Complex Usage
41
Sprinklr Social features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
7.9
Visitor Activity
Average: 8.6
8.3
Mentions
Average: 8.7
8.4
Reporting
Average: 8.6
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,899 Twitter followers
LinkedIn® Page
www.linkedin.com
4,628 employees on LinkedIn®
Statusbrew
By Statusbrew
(253)4.8 out of 5
Save to My Lists
Entry Level Price:$69.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Statusbrew is a Social Media Management platform that enables everyone to discover and engage with their audiences. Trusted by over thousands of users worldwide, Statusbrew bridges the gap between bus

    Users
    • Founder
    • Digital Marketing Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 75% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Statusbrew is a social media management platform that allows users to create content calendars, schedule posts, and generate reports all in one place.
    • Users like the platform's ability to streamline social media management, automate tasks, and provide valuable insights through customizable reports.
    • Users mentioned that the platform lacks certain features such as AI integration, more design options for reports, and the ability to add audio to scheduled Instagram stories.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Statusbrew Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Time-saving
    33
    Centralized Management
    31
    Team Collaboration
    28
    Scheduling
    26
    Cons
    Missing Features
    8
    Learning Curve
    7
    Improvement Needed
    6
    Difficult Reporting
    4
    Lack of TikTok Integration
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Statusbrew features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Visitor Activity
    Average: 8.6
    9.5
    Mentions
    Average: 8.7
    9.4
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Statusbrew
    Year Founded
    2011
    HQ Location
    Tokyo
    Twitter
    @statusbrew
    2,026,663 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Statusbrew is a Social Media Management platform that enables everyone to discover and engage with their audiences. Trusted by over thousands of users worldwide, Statusbrew bridges the gap between bus

Users
  • Founder
  • Digital Marketing Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 75% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Statusbrew is a social media management platform that allows users to create content calendars, schedule posts, and generate reports all in one place.
  • Users like the platform's ability to streamline social media management, automate tasks, and provide valuable insights through customizable reports.
  • Users mentioned that the platform lacks certain features such as AI integration, more design options for reports, and the ability to add audio to scheduled Instagram stories.
Statusbrew Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Time-saving
33
Centralized Management
31
Team Collaboration
28
Scheduling
26
Cons
Missing Features
8
Learning Curve
7
Improvement Needed
6
Difficult Reporting
4
Lack of TikTok Integration
4
Statusbrew features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.4
Visitor Activity
Average: 8.6
9.5
Mentions
Average: 8.7
9.4
Reporting
Average: 8.6
Seller Details
Seller
Statusbrew
Year Founded
2011
HQ Location
Tokyo
Twitter
@statusbrew
2,026,663 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
Read Statusbrew Reviews
Trengo
By Trengo
(227)4.3 out of 5
Save to My Lists
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    103
    Helpful
    74
    Customer Support
    58
    Features
    56
    Communication
    47
    Cons
    Missing Features
    60
    Limited Features
    43
    Messaging Issues
    29
    Chat Functionality
    23
    Limited Options
    23
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    7.1
    Visitor Activity
    Average: 8.6
    8.5
    Mentions
    Average: 8.7
    7.5
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    284 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    107 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
103
Helpful
74
Customer Support
58
Features
56
Communication
47
Cons
Missing Features
60
Limited Features
43
Messaging Issues
29
Chat Functionality
23
Limited Options
23
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
7.1
Visitor Activity
Average: 8.6
8.5
Mentions
Average: 8.7
7.5
Reporting
Average: 8.6
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
284 Twitter followers
LinkedIn® Page
www.linkedin.com
107 employees on LinkedIn®
Read Trengo Reviews
LiveAgent
By QualityUnit
(1,509)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, allowing for streamlined customer interactions and ticket responses.
    • Reviewers like the organization and efficiency of LiveAgent, praising its ability to bring all sources of inquiries together in one place, its ease of ticket integration, and its instant updating of records which enhances transparency and commitment to service improvement.
    • Reviewers experienced occasional lags in the chat widget, some found the design could be better, and others were not fans of the subscription model, expressing a need for more options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    43
    Features
    32
    Customer Support
    25
    Integrations
    24
    Efficiency
    23
    Cons
    Lack of Features
    11
    Missing Features
    9
    Limited Features
    8
    Steep Learning Curve
    7
    Email Communication Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Visitor Activity
    Average: 8.6
    9.0
    Mentions
    Average: 8.7
    9.0
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    505 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, allowing for streamlined customer interactions and ticket responses.
  • Reviewers like the organization and efficiency of LiveAgent, praising its ability to bring all sources of inquiries together in one place, its ease of ticket integration, and its instant updating of records which enhances transparency and commitment to service improvement.
  • Reviewers experienced occasional lags in the chat widget, some found the design could be better, and others were not fans of the subscription model, expressing a need for more options.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
43
Features
32
Customer Support
25
Integrations
24
Efficiency
23
Cons
Lack of Features
11
Missing Features
9
Limited Features
8
Steep Learning Curve
7
Email Communication Issues
6
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.2
Visitor Activity
Average: 8.6
9.0
Mentions
Average: 8.7
9.0
Reporting
Average: 8.6
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
505 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
RingCentral Contact Center
By RingCentral
(146)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Inte

    Users
    No information available
    Industries
    • Computer Software
    • Telecommunications
    Market Segment
    • 49% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingCentral Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Features
    9
    User Interface
    8
    Call Management
    7
    Intuitive
    7
    Cons
    Call Issues
    8
    Call Functionality
    6
    Missing Features
    6
    Call Quality Issues
    5
    Integration Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingCentral Contact Center features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Visitor Activity
    Average: 8.6
    9.0
    Mentions
    Average: 8.7
    8.1
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    63,447 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,160 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Inte

Users
No information available
Industries
  • Computer Software
  • Telecommunications
Market Segment
  • 49% Small-Business
  • 37% Mid-Market
RingCentral Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Features
9
User Interface
8
Call Management
7
Intuitive
7
Cons
Call Issues
8
Call Functionality
6
Missing Features
6
Call Quality Issues
5
Integration Issues
4
RingCentral Contact Center features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 9.1
7.8
Visitor Activity
Average: 8.6
9.0
Mentions
Average: 8.7
8.1
Reporting
Average: 8.6
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
63,447 Twitter followers
LinkedIn® Page
www.linkedin.com
6,160 employees on LinkedIn®
Get a quote
SleekFlow
By SleekFlow
(163)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging ch

    Users
    • Director
    • Founder
    Industries
    • Retail
    • Education Management
    Market Segment
    • 79% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SleekFlow is a communication platform that consolidates messages from various channels and automates customer interactions.
    • Users frequently mention the platform's ease of use, time-saving automation features, and the responsive and supportive customer service that helps resolve issues efficiently.
    • Users mentioned challenges with the setup phase, occasional platform bugs, limitations in customization options for certain automated workflows, and the need for more advanced analytics features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SleekFlow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    89
    Customer Support
    74
    Helpful
    44
    Features
    41
    Automation
    38
    Cons
    Messaging Issues
    26
    Missing Features
    26
    Expensive
    25
    Bugs
    22
    Software Bugs
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SleekFlow features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Visitor Activity
    Average: 8.6
    8.3
    Mentions
    Average: 8.7
    8.0
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SleekFlow
    Year Founded
    2019
    HQ Location
    Singapore, SG
    Twitter
    @sleekflow_io
    86 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    191 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging ch

Users
  • Director
  • Founder
Industries
  • Retail
  • Education Management
Market Segment
  • 79% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SleekFlow is a communication platform that consolidates messages from various channels and automates customer interactions.
  • Users frequently mention the platform's ease of use, time-saving automation features, and the responsive and supportive customer service that helps resolve issues efficiently.
  • Users mentioned challenges with the setup phase, occasional platform bugs, limitations in customization options for certain automated workflows, and the need for more advanced analytics features.
SleekFlow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
89
Customer Support
74
Helpful
44
Features
41
Automation
38
Cons
Messaging Issues
26
Missing Features
26
Expensive
25
Bugs
22
Software Bugs
20
SleekFlow features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.1
Visitor Activity
Average: 8.6
8.3
Mentions
Average: 8.7
8.0
Reporting
Average: 8.6
Seller Details
Seller
SleekFlow
Year Founded
2019
HQ Location
Singapore, SG
Twitter
@sleekflow_io
86 Twitter followers
LinkedIn® Page
www.linkedin.com
191 employees on LinkedIn®
Read SleekFlow Reviews
Gallabox
By MangoLeap
(156)4.6 out of 5
Save to My Lists
Entry Level Price:$23.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to

    Users
    • Founder
    • CEO
    Industries
    • Apparel & Fashion
    • Education Management
    Market Segment
    • 77% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gallabox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    61
    Ease of Use
    60
    Helpful
    43
    Staff Support
    36
    Features
    28
    Cons
    Missing Features
    16
    Learning Curve
    11
    Limited Features
    10
    Messaging Issues
    8
    Poor Customer Support
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gallabox features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    5.8
    Visitor Activity
    Average: 8.6
    9.4
    Mentions
    Average: 8.7
    10.0
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MangoLeap
    Company Website
    Year Founded
    2020
    HQ Location
    Chennai, IN
    Twitter
    @gallabox
    139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to

Users
  • Founder
  • CEO
Industries
  • Apparel & Fashion
  • Education Management
Market Segment
  • 77% Small-Business
  • 18% Mid-Market
Gallabox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
61
Ease of Use
60
Helpful
43
Staff Support
36
Features
28
Cons
Missing Features
16
Learning Curve
11
Limited Features
10
Messaging Issues
8
Poor Customer Support
8
Gallabox features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
5.8
Visitor Activity
Average: 8.6
9.4
Mentions
Average: 8.7
10.0
Reporting
Average: 8.6
Seller Details
Seller
MangoLeap
Company Website
Year Founded
2020
HQ Location
Chennai, IN
Twitter
@gallabox
139 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
Eclincher
By Eclincher
(440)4.6 out of 5
Save to My Lists
Entry Level Price:$65.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eclincher is a comprehensive AI-powered Digital Marketing Platform designed to simplify digital marketing and social media management for businesses, agencies, and brands. It combines multiple essenti

    Users
    • Community Manager
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Eclincher Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Customer Service
    20
    Social Media Management
    19
    Customer Support
    18
    Post Scheduling
    16
    Cons
    Bugs
    6
    Improvement Needed
    6
    Missing Features
    6
    Social Media Limitations
    5
    Image Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eclincher features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Visitor Activity
    Average: 8.6
    8.8
    Mentions
    Average: 8.7
    8.8
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Eclincher
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @eClincher
    11,174 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eclincher is a comprehensive AI-powered Digital Marketing Platform designed to simplify digital marketing and social media management for businesses, agencies, and brands. It combines multiple essenti

Users
  • Community Manager
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 16% Mid-Market
Eclincher Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Customer Service
20
Social Media Management
19
Customer Support
18
Post Scheduling
16
Cons
Bugs
6
Improvement Needed
6
Missing Features
6
Social Media Limitations
5
Image Issues
4
Eclincher features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.6
Visitor Activity
Average: 8.6
8.8
Mentions
Average: 8.7
8.8
Reporting
Average: 8.6
Seller Details
Seller
Eclincher
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@eClincher
11,174 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Read Eclincher Reviews
TeamSupport
By TeamSupport
(873)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

    Users
    • Software Developer
    • Support Analyst
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamSupport Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Features
    18
    Helpful
    15
    Case Management
    13
    Customer Support
    12
    Cons
    Ticketing Issues
    8
    Limited Features
    7
    Missing Features
    7
    Ticket Management
    7
    Limited Functionality
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamSupport features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Visitor Activity
    Average: 8.6
    8.1
    Mentions
    Average: 8.7
    8.3
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamSupport
    Company Website
    Year Founded
    2008
    HQ Location
    Dallas, TX
    Twitter
    @TeamSupport
    14,496 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

Users
  • Software Developer
  • Support Analyst
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 39% Small-Business
TeamSupport Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Features
18
Helpful
15
Case Management
13
Customer Support
12
Cons
Ticketing Issues
8
Limited Features
7
Missing Features
7
Ticket Management
7
Limited Functionality
6
TeamSupport features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.1
Visitor Activity
Average: 8.6
8.1
Mentions
Average: 8.7
8.3
Reporting
Average: 8.6
Seller Details
Seller
TeamSupport
Company Website
Year Founded
2008
HQ Location
Dallas, TX
Twitter
@TeamSupport
14,496 Twitter followers
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
Get a quote
Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
    • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
    • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    117
    Features
    74
    Helpful
    50
    Reliability
    50
    Efficiency
    47
    Cons
    Limited Features
    56
    Missing Features
    50
    Missing Functionality
    36
    Inadequate Reporting
    31
    Limited Functionality
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Visitor Activity
    Average: 8.6
    9.0
    Mentions
    Average: 8.7
    9.0
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,717 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,113 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
  • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
  • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
117
Features
74
Helpful
50
Reliability
50
Efficiency
47
Cons
Limited Features
56
Missing Features
50
Missing Functionality
36
Inadequate Reporting
31
Limited Functionality
25
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
9.0
Visitor Activity
Average: 8.6
9.0
Mentions
Average: 8.7
9.0
Reporting
Average: 8.6
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,717 Twitter followers
LinkedIn® Page
www.linkedin.com
8,113 employees on LinkedIn®
Get a quote
Helpwise
By Saas Labs
(180)4.6 out of 5
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 89% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpwise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    16
    Ease of Use
    15
    Customer Support
    14
    Features
    10
    Communication
    8
    Cons
    Missing Features
    12
    Technical Issues
    8
    Bugs
    7
    Limited Features
    7
    Software Glitches
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpwise features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Visitor Activity
    Average: 8.6
    9.8
    Mentions
    Average: 8.7
    9.5
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    294 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    373 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 89% Small-Business
  • 11% Mid-Market
Helpwise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
16
Ease of Use
15
Customer Support
14
Features
10
Communication
8
Cons
Missing Features
12
Technical Issues
8
Bugs
7
Limited Features
7
Software Glitches
6
Helpwise features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.3
Visitor Activity
Average: 8.6
9.8
Mentions
Average: 8.7
9.5
Reporting
Average: 8.6
Seller Details
Seller
Saas Labs
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
294 Twitter followers
LinkedIn® Page
www.linkedin.com
373 employees on LinkedIn®
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