Best Service Desk Software - Page 7
Service desk software provides a ticketing platform for internal IT service management. Service desks serve as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.
To qualify for inclusion in the Service Desk category, a product must:
Best Service Desk Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Richmond ServiceDesk provides IT support, service desk, remote control and asset man technologies to corporate & education sectors.
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Feature-rich mobile-based Internal employee helpdesk to speed up employee support ticket resolution. Support your remote workforce from anywhere and anytime.
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Our software is 100% web browser based. Shared open source software code. It
- 50% Enterprise
- 50% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
TeamWox is a groupware system, designed to optimize the production processes within a company.
- 67% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
trueAct offers solutions for customer services, suc as multichannel response management, customer interaction and service management, and business intelligence and reporting.
- 50% Enterprise
- 50% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vertask is a cloud-based ticketing system and project management solution. Manage your assets, clients, sites, and contract information, and use the knowledge base to help with knowledge transfer and
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Back is the first employee service platform for internal service teams to organize and automate all workplace requests and processes on one intuitive platform. It provides employees with a conven
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimi
- Overview
- User Satisfaction
- Seller Details
IT Care Center (ITCC) offers a portfolio of service management solutions in a single platform that increases your organization’s operational and cost efficiency while improving business alignment and
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
SuportPortal is comprehensive package for implementing multi-tiered service and suitable for internal and external customers. It automates your service desk procedures, including notifications and res
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
- 100% Small-Business
11 Twitter followers
- Overview
- User Satisfaction
- Seller Details
IT Service Support and Management Solutions – ITSM + GRC A Pink Verified, IT Service Support Management Solution Providing enterprise class solutions at an affordable price to SMB Currently being u
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
SP HelpDesk by SP Marketplace is a flexible, no-code helpdesk solution built natively on Microsoft 365 and SharePoint, designed to streamline IT and service support operations across your organization
- 100% Mid-Market
630 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, he
- 83% Mid-Market
- 17% Small-Business
6 Twitter followers
