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Deepser Reviews & Product Details

Deepser Overview

What is Deepser?

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs.

Deepser Details
Languages Supported
Danish, German, English, French, Italian, Dutch, Portuguese, Spanish, Swedish
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Product Description

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs.


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Recent Deepser Reviews

AR
Anna R.
5.0 out of 5
"All I need in a single platform"
It is easy to use and has a nice interface. I have all information I need in a single tool and do not need to use multiple software anymore. It sen...
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Deepser Media

Deepser Demo - SLA - Service Level Agreements
SLAs can be calculated not only on Service Desk Requests, but to every record in the system. Using Deepser you can monitor the time when a device is broken, or how much time a resource is not available. Timer and SLA features allow you to worry no more when calculating the obsolescence of your ...
Deepser Demo - Dashboard
Thanks to Real Time Dashboards it is easy to create measurements to monitor your service. The Dashboard modul is a powerful tool that allows you to quicly create different types of charts. Deepser allows you to focus on the service management, keeping under control the business needs.
Deepser Demo - Service & Ticketing
Deepser is a modern and advanced help desk and ticketing software that allows you to efficiently manage IT support and customer support. Get a modern and reliable help desk tool that will save your time and make your service more effective. Deepser is also intuitive and easy to customize to meet ...
Deepser Demo - Knowledge Base
Intuitive and easy to create, designed for both service operators and customers who access content. Create a database of technical, procedural or simple FAQs and let users use it by themselves.
Deepser Demo - IP Address Management
Get an automated archive of subnets information, like: IP range, devices connected, MAC addresses, Network Interfaces, etc. Check your assets’ IPs and data from an easy-to-use web interface, that will be the unique tool to manage your networks and connected assets.
Deepser Demo - End User Portal
Improve your customer service thanks to a Web Portal where clients/users can track their requests, report delays, anomalies in product deliveries or services offered and access shared documentation.
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1 Deepser Reviews

5.0 out of 5
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1 Deepser Reviews
5.0 out of 5
1 Deepser Reviews
5.0 out of 5
G2 reviews are authentic and verified.
AR
Sales Manager
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Validated Reviewer
Review source: Organic
What do you like best about Deepser?

It is easy to use and has a nice interface. I have all information I need in a single tool and do not need to use multiple software anymore. It sends me automatic reminders for commercial follow ups and whenever a contract is about to expire and I need to take action Review collected by and hosted on G2.com.

What do you dislike about Deepser?

It would be great if I could also use it to generate commercial offers. Review collected by and hosted on G2.com.

What problems is Deepser solving and how is that benefiting you?

All clients' request are received though the guest portal and are automatically routed to myself or my colleagues dependnig on the topic. We no longer lose track of contract deadlines and are able to keep track ( and therefor invoice) of all the assistance being done. Previously some actions could go unnoticed or we forgot to report them, having many tasks to do. We have a complete and updated inventory of all company resources and are able to predict if maintenance is needed or we need to replace an asset.

In general, we are saving lots of time and can concentrate better on serving our clients. Review collected by and hosted on G2.com.

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