Best Enterprise Review Management Software

How Many Review Management Software Products Does G2 Track?

Total Products under this Category: 344

Category Stats (Sep 2026)

  • Average Rating: 4.62/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Pluspoint (+0.3%) - Among all products in this category, Pluspoint recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Review Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 16,000+ Authentic Reviews
  • 344+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Review Management Software

G2 Grid® for Review Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Trustpilot, SingleInterface, Bazaarvoice, Reputation, Sprinklr Social, Feefo, and Emplifi.

Underlying data: [Grid® JSON](https://www.g2.com/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=trustpilot&focus%5B%5D=singleinterface&focus%5B%5D=bazaarvoice&focus%5B%5D=reputation&focus%5B%5D=sprinklr-social&focus%5B%5D=feefo&focus%5B%5D=emplifi-emplifi&segment=enterprise)

Birdeye

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Average Rating: 4.7/5.0

Total Reviews: 4,102

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • Twitter: @BirdEye_
    5,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,442 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 47% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Birdeye, appreciating its intuitive navigation and efficient support team.
  • Users appreciate the efficiency in managing reviews with Birdeye, making feedback response quick and streamlined.
  • Users appreciate the efficiency in review management offered by Birdeye, streamlining customer feedback in one platform.
  • Users appreciate the fast and responsive customer support provided by Birdeye, enhancing their overall experience.
  • Users appreciate the centralized platform of Birdeye, simplifying patient engagement and reputation management efficiently.
Cons
  • Users feel the lack of missing features limits Birdeye's potential, wishing for more reports and integrations.
  • Users notice the need for improvement in the AI chatbot, as it struggles with complex queries and implementation issues.
  • Users find the dashboard challenging to navigate, especially when managing multiple locations and utilizing the search function.
  • Users experience a noticeable learning curve with Birdeye, especially when navigating its features initially.
  • Users note that Birdeye has limited features for review management, impacting the effectiveness of customer interactions.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Trustpilot

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars, and more, to help stand out where it matters most - in search. Our powerful reporting and analytics also allows brands to boost LTV, conversion rates, and ROI. Sign up for a free account today to experience the power of reviews!

Average Rating: 3.4/5.0

Total Reviews: 255

How Do G2 Users Rate Trustpilot?

  • Retail: 6.2/10 (Category avg: 8.4/10)
  • E-commerce: 6.4/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 6.9/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Trustpilot?

  • Seller: Trustpilot
  • Year Founded: 2007
  • HQ Location: Copenhagen, Denmark
  • Twitter: @Trustpilot
    30,190 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,384 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Financial Services, Retail
  • Company Size: 61% Small, 32% Medium

What Do G2 Reviewers Say About Trustpilot?

AI-generated summary from verified user reviews

Pros
  • Users find Trustpilot to be a user-friendly platform, making it easy to navigate and access reviews quickly.
  • Users value Trustpilot's efficient reputation management tools, streamlining feedback integration and enhancing decision-making confidence.
  • Users commend the easy setup of Trustpilot, allowing for quick integration and efficient feedback management.
  • Users find Trustpilot to be a user-friendly platform for reading and submitting reviews quickly and easily.
  • Users value Trustpilot's automation features, making feedback integration effortless and improving overall project workflow efficiency.
Cons
  • Users experience poor customer support with Trustpilot, facing stress from vague policies and inadequate communication during review moderation.
  • Users express frustration with Trustpilot's review issues, citing aggressive moderation and poor communication as significant stressors.
  • Users express frustration over review manipulation, feeling stressed by aggressive moderation and lack of control over feedback.
  • Users find Trustpilot's pricing to be excessively high, particularly for basic features and limited review invites.
  • Users face significant billing issues with Trustpilot, including unexpected price hikes and rigid contract terms without clear communication.

What Are Recent G2 Reviews of Trustpilot?

What Are G2 Users Discussing About Trustpilot?

SingleInterface

SingleInterface is an AI-powered growth platform specifically designed for multi-location enterprises, enabling each store, branch, outlet, and distributed location to enhance its visibility across various digital discovery channels, including Google Search, Maps, and AI-driven answers. This comprehensive solution addresses the unique challenges faced by businesses with numerous locations, providing a centralized system that empowers marketing and operations teams to monitor and optimize performance across thousands of sites. The platform caters to enterprises that require a robust framework for managing their digital presence and customer interactions at scale. By offering tools to maintain accurate location information, improve local search visibility, and create tailored location-specific pages, SingleInterface ensures that brands can effectively engage with their target audience. Additionally, the platform facilitates the management of customer reviews, analysis of customer calls, and insights into local competitors, allowing businesses to run hyperlocal campaigns that resonate with their communities. One of the standout features of SingleInterface is its ability to connect various elements of a brand's digital presence, including customer interactions, competitive intelligence, and local demand. This integration enables enterprises to gain a deeper understanding of their performance across different locations. By identifying why certain locations are thriving while others may be struggling, businesses can pinpoint areas that require attention and determine the most effective actions to take. This level of insight is crucial for optimizing marketing strategies and ensuring that each location receives the support it needs to succeed. For enterprises with extensive physical networks, SingleInterface provides a means of central control without adopting a one-size-fits-all approach. The platform allows teams to manage their operations efficiently while equipping each location with the intelligence and actionable insights necessary for growth. By leveraging the power of AI and data analytics, SingleInterface empowers brands to make informed decisions that drive performance and enhance their overall market presence. In summary, SingleInterface stands out as a vital tool for multi-location enterprises looking to navigate the complexities of digital marketing and customer engagement. With its comprehensive suite of features, the platform not only streamlines operations but also fosters a deeper connection between brands and their local markets, ultimately driving growth and success across all locations.

Average Rating: 4.7/5.0

Total Reviews: 103

How Do G2 Users Rate SingleInterface?

  • Retail: 9.0/10 (Category avg: 8.4/10)
  • E-commerce: 8.7/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 2.8/10 (Category avg: 10/10)

Who Is the Company Behind SingleInterface?

  • Seller: SingleInterface
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Gurgaon, IN
  • LinkedIn® Page: www.linkedin.com
    330 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager
  • Top Industries: Financial Services, Retail
  • Company Size: 61% Large, 30% Medium

What Do G2 Reviewers Say About SingleInterface?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support from SingleInterface, enhancing their onboarding and overall experience effortlessly.
  • Users appreciate how Single Interface provides helpful customer support, enhancing their experience and simplifying management tasks.
  • Users find SingleInterface to be incredibly easy to use, streamlining their management tasks effectively and efficiently.
  • Users value the efficiency of SingleInterface, simplifying local marketing and enhancing performance tracking seamlessly.
  • Users appreciate the excellent user experience of SingleInterface, noting its smoothness and user-friendly design.
Cons
  • Users experience frustrating delays in critical ticket handling, impacting overall service efficiency and satisfaction.
  • Users experience slow performance during peak traffic, impacting responsiveness and efficiency at times.
  • Users experience slow loading times, especially during peak traffic, affecting efficiency and responsiveness in using SingleInterface.
  • Users find that time issues significantly hinder their experience, particularly with ticket turnaround and SIS store registration.
  • Users identify a need for improvement in the onboarding process and dashboard interface to enhance usability and efficiency.

What Are Recent G2 Reviews of SingleInterface?

Reputation

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility.

Average Rating: 4.5/5.0

Total Reviews: 2,405

How Do G2 Users Rate Reputation?

  • Retail: 7.3/10 (Category avg: 8.4/10)
  • E-commerce: 7.0/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Reputation?

  • Seller: Reputation
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Ramon, CA
  • Twitter: @Reputation_Com
    10,930 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    685 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Community Manager, Property Manager
  • Top Industries: Automotive, Real Estate
  • Company Size: 46% Medium, 29% Small

What Do G2 Reviewers Say About Reputation?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the centralized management of reviews and surveys, enhancing efficiency and ease of use.
  • Users appreciate the ease of use of Reputation, streamlining feedback management and making metrics easily accessible.
  • Users value the SMS review request feature of Reputation, enhancing communication and customer feedback management effectively.
  • Users value the user-friendly interface and insights from Reputation.com, enhancing their review management experience significantly.
Cons
  • Users note improvement needed in report customization and integration processes, highlighting issues with review discrepancies and support.
  • Users report issues with survey email bounces and lack of clarity in metrics affecting their feedback collection.
  • Users are frustrated by the inability to resend survey emails after correcting addresses, hindering effective feedback collection.
  • Users find the missing features in Reputation limit its effectiveness, especially regarding social media management and customization.

What Are Recent G2 Reviews of Reputation?

What Are G2 Users Discussing About Reputation?

Bazaarvoice

Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are drowning in a sea of fake content and polished advertising that they inherently distrust. This has created a profound trust crisis. In this new world, visibility and growth are no longer guaranteed by the biggest ad budget. They are earned through authenticity. This is where Bazaarvoice comes in. We are the trusted network that turns authentic consumer voices into confident purchases. For over 20 years, we have been dedicated to a single mission: sourcing, verifying, and amplifying authentic consumer voices on a scale unmatched by anyone else. Think of the parent anxiously choosing a baby stroller, or the gamer deciding on a new headset. They aren't looking for an ad; they're looking for a real person who can answer their one simple question: "Is this product right for me or my family?" We provide that answer, confidently and authentically. And now, AI is asking the same question. As AI agents and summaries increasingly make purchasing decisions on behalf of shoppers, they are actively designed to seek out genuine human experience. We are the essential data that teaches AI what is true. We collect, verify, and distribute this truth worldwide, transforming trust into a tangible asset. We don’t just help brands get seen; we help brands get believed. And ultimately, we help them get chosen.

Average Rating: 4.2/5.0

Total Reviews: 793

How Do G2 Users Rate Bazaarvoice?

  • Retail: 7.9/10 (Category avg: 8.4/10)
  • E-commerce: 7.8/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Bazaarvoice?

  • Seller: Bazaarvoice
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Austin, Texas
  • Twitter: @Bazaarvoice
    19,148 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,747 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Digital Marketing Manager
  • Top Industries: Consumer Goods, Retail
  • Company Size: 40% Medium, 38% Small

What Do G2 Reviewers Say About Bazaarvoice?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive customer support of Bazaarvoice, ensuring a smooth experience and quick assistance for any issues.
  • Users admire the extensive retail syndication network of Bazaarvoice, enhancing product visibility and building consumer confidence.
  • Users find Bazaarvoice exceptionally easy to implement and use, enhancing their ratings and reviews experience seamlessly.
  • Users love the easy implementation of Bazaarvoice, appreciating quick integration and fantastic support throughout the process.
  • Users enjoy the seamless visibility growth from syndicating reviews across multiple platforms, enhancing product exposure significantly.
Cons
  • Users find that the difficult learning curve hampers usability, requiring extra time and customization to navigate effectively.
  • Users highlight the high costs and rigid contracts of Bazaarvoice, causing frustration and disappointment in their experience.
  • Users find insufficient information in notifications and support, complicating task completion and reducing effectiveness.
  • Users express frustration with Bazaarvoice's poor customer service and rigid contract policies, recommending alternatives for better vendor experiences.
  • Users report poor customer support from Bazaarvoice, citing slow responses and inflexibility in contracts as key frustrations.

What Are Recent G2 Reviews of Bazaarvoice?

What Are G2 Users Discussing About Bazaarvoice?

Sprinklr Social

Sprinklr Social is an AI-native social media management platform built for enterprises that need to run their entire social presence from one place. It unifies publishing, scheduling, engagement, and employee advocacy across 30+ social and messaging channels, so large, distributed teams can plan campaigns, build community, and respond to customers without stitching together point solutions. Backed by AI trained on billions of data points across 100+ languages and enterprise-grade governance, Sprinklr Social helps global brands collaborate, stay compliant, and scale their social operations from a single unified platform. Key Features Unified Scheduling and Publishing: Plan, schedule, and publish content across 30+ channels, with AI recommendations on top-performing posts, optimal timing, hashtags, and tone. Social Media Engagement: Centralize comments, messages, and mentions in one place, with AI auto-categorizing incoming conversations by channel, sentiment, and intent for faster replies. Employee Advocacy: Amplify brand reach by turning employees into advocates who share approved content. Broadest Channel Coverage in the Industry: The only platform offering out-of-the-box support for 30+ social and messaging channels, with the ability to add new channels quickly so teams never miss the conversations that matter. Best-in-Class Enterprise AI: Sprinklr AI is trained on billions of data points and 2,000+ models, powering content optimization, sentiment analysis, insights, and governance in 100+ languages. Content Performance Analytics: Track content and engagement performance to understand what resonates and refine your social strategy. Governance that Scales Globally: Granular role-based access, built-in audit trails, and automated approval workflows keep content on-brand and compliant. Deep Workflow Customization: Custom rules and role-based experiences tailored by brand, geography, or business unit. Sprinklr Copilot: A conversational AI interface that surfaces recommendations and next-best actions without digging through dashboards. Recognized Leader: Named a Leader in the 2026 Gartner Magic Quadrant for Social Media Management

Average Rating: 4.1/5.0

Total Reviews: 1,149

How Do G2 Users Rate Sprinklr Social?

  • Retail: 7.6/10 (Category avg: 8.4/10)
  • E-commerce: 7.5/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Sprinklr Social?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • Twitter: @Sprinklr
    38,047 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Social Media Specialist, Social Media Manager
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 48% Large, 29% Medium

What Do G2 Reviewers Say About Sprinklr Social?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Sprinklr Social, supported by excellent collaboration from the Sprinklr team.
  • Users value the centralized management of Sprinklr Social, enabling efficient monitoring and engagement across multiple platforms.
  • Users appreciate the customizable and comprehensive features of Sprinklr Social, streamlining content management and collaboration.
  • Users value the robust reporting and analytics of Sprinklr Social, enhancing their ability to track performance effectively.
  • Users value the seamless social media management Sprinklr Social offers, streamlining engagement across multiple channels effectively.
Cons
  • Users find the complex usage of Sprinklr Social challenging, especially for new users trying to navigate its features.
  • Users find the learning curve steep for Sprinklr Social, with complexity and occasional support challenges posing difficulties.
  • Users find Sprinklr Social to have a steep learning curve, making navigation and setup challenging for newcomers.
  • Users find that improvement is needed in Sprinklr Social's complexity and learning curve for better usability.
  • Users find the learning complexity of Sprinklr Social daunting, especially when navigating its features and interface.

What Are Recent G2 Reviews of Sprinklr Social?

Feefo

Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers 

Average Rating: 4.6/5.0

Total Reviews: 155

How Do G2 Users Rate Feefo?

  • Retail: 8.4/10 (Category avg: 8.4/10)
  • E-commerce: 8.3/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Feefo?

  • Seller: Feefo
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Petersfield, United Kingdom
  • Twitter: @Feefo_Official
    6,279 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    126 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Managing Director
  • Top Industries: Leisure, Travel & Tourism, Retail
  • Company Size: 50% Small, 37% Medium

What Do G2 Reviewers Say About Feefo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive and thorough customer support from Feefo, enhancing their experience and satisfaction.
  • Users find Feefo to be extremely easy to use, enhancing their ability to gather and analyze feedback effortlessly.
  • Users appreciate the helpful support from Feefo's team, enhancing their experience with attentive assistance and effective tools.
  • Users find Feefo easy to use, appreciating its intuitive setup and smooth daily operation for gathering feedback.
  • Users find the Feefo team very helpful, proactive, and attentive, making collaboration a pleasant experience.
Cons
  • Users note the missing features in Feefo, such as limited customizability and lack of support for analytics.
  • Users note the poor reporting capabilities, although recent improvements have made progress in this area.
  • Users find the AI review writer tedious and lacking functionality, highlighting the need for improvement and better support.
  • Users find the limited customization options for review request emails and forms restrict their branding flexibility.
  • Users desire more customizable features in Feefo, wishing for better flexibility and trial options to assess value.

What Are Recent G2 Reviews of Feefo?

What Are G2 Users Discussing About Feefo?

Emplifi

Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care.

Average Rating: 4.4/5.0

Total Reviews: 373

How Do G2 Users Rate Emplifi?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Emplifi?

Who Uses This Product?

  • Who Uses This: Community Manager
  • Top Industries: Marketing and Advertising, Retail
  • Company Size: 44% Medium, 31% Large

What Do G2 Reviewers Say About Emplifi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Emplifi, enjoying its intuitive design and adaptable features for social media management.
  • Users appreciate the user-friendly and scalable social media management capabilities of Emplifi for effortless post scheduling.
  • Users value the comprehensive analytics provided by Emplifi, enabling effective data analysis and customizable dashboards.
  • Users value the insightful analytics from Emplifi, appreciating the effective dashboards and competitive benchmarks provided.
  • Users appreciate the intuitive platform with regularly updated features that enhance their social media marketing efforts.
Cons
  • Users feel the missing features in Emplifi hinder complete functionality and limit effective analytics tracking.
  • Users face technical issues with Emplifi, especially regarding analytics and functionality on Instagram and TikTok.
  • Users report feature limitations in Emplifi, affecting custom metrics, analytics updates, and overall dashboard configurability.
  • Users feel that improvements are needed in Emplifi's dashboard configurability and enhancement pace for optimal functionality.
  • Users are disappointed with the lack of features in Emplifi, particularly regarding analytics and customization options.

What Are Recent G2 Reviews of Emplifi?

What Are G2 Users Discussing About Emplifi?

ReputationStacker

ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.

Average Rating: 4.9/5.0

Total Reviews: 111

How Do G2 Users Rate ReputationStacker?

  • Retail: 10.0/10 (Category avg: 8.4/10)
  • E-commerce: 10.0/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 3.5/10 (Category avg: 10/10)

Who Is the Company Behind ReputationStacker?

Who Uses This Product?

  • Who Uses This: Manager, Owner
  • Top Industries: Consumer Services, Hospital & Health Care
  • Company Size: 57% Small, 31% Medium

What Do G2 Reviewers Say About ReputationStacker?

AI-generated summary from verified user reviews

Pros
  • Users find ReputationStacker to be simple and easy to use, enabling effortless integration and effective review collection.
  • Users value the ease of use of ReputationStacker, finding it simplifies online reputation management effortlessly.
  • Users praise the automation of review collection by ReputationStacker, enhancing their online reputation management effortlessly.
  • Users love the automation of ReputationStacker, effortlessly collecting reviews and saving time across multiple locations.
  • Users appreciate the easy setup of ReputationStacker, seamlessly integrating with systems for hassle-free reputation management.
Cons
  • Users experience connection issues with ReputationStacker, but appreciate the strong onboarding support provided.
  • Users find the difficult learning curve in combining filters frustrating, wishing for better documentation and guidance.
  • Users find the costly extra charges for exceeding the text message limit frustrating and inconvenient.
  • Users find filtering options confusing when multiple criteria are combined, highlighting a need for better documentation.
  • Users appreciate the filtering limitations of ReputationStacker, expressing a need for better guidance on combining multiple options.

What Are Recent G2 Reviews of ReputationStacker?

What Are G2 Users Discussing About ReputationStacker?

Experience.com

Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience.

Average Rating: 4.8/5.0

Total Reviews: 400

How Do G2 Users Rate Experience.com?

  • Retail: 8.4/10 (Category avg: 8.4/10)
  • E-commerce: 8.4/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Experience.com?

  • Seller: Experience.com
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Ramon, California
  • LinkedIn® Page: www.linkedin.com
    273 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Branch Manager, Loan Officer
  • Top Industries: Financial Services, Real Estate
  • Company Size: 40% Medium, 33% Small

What Do G2 Reviewers Say About Experience.com?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Experience.com, enjoying seamless setup and accessible, user-friendly features.
  • Users highly value the exceptional customer support from Experience.com, ensuring timely and professional assistance whenever needed.
  • Users appreciate the easy-to-use interface of Experience.com, enhancing their ability to manage and analyze customer reviews.
  • Users appreciate the seamless review management of Experience.com, enhancing client engagement and operational efficiency effortlessly.
  • Users value the real customer experiences on Experience.com, enhancing marketing strategies and building confidence in their business.
Cons
  • Users find linking issues burdensome, preferring direct posting on other review sites for convenience.
  • Users often face connection issues with Experience.com, finding account linking and reconnections cumbersome.
  • Users experience integration issues with Experience.com, especially regarding social media linking and options for loan officers.
  • Users find the social media integration confusing and are frustrated by the need for a business account.
  • Users face improvement needs with Experience.com, citing connection issues, excessive review prompts, and outdated survey questions.

What Are Recent G2 Reviews of Experience.com?

What Are G2 Users Discussing About Experience.com?

PowerReviews

A UGC partner passionate about growing your business. Solicit more user-generated content, expand its reach, and then analyze holistically to drive conversions, sales and grow. Ratings & Reviews Collect more review content. Display for maximum impact. Inspire buyer confidence. Drive conversions and sales. Product Sampling Proven money-saving process to generate fresh ratings and reviews content fast. User-Generated Content Sharing Expand reach and acquire customers at scale with our extensive network. Analyze. Benchmark. Grow Optimize your UGC program. Understand, benchmark, and enhance product and CX. Grow your business. Store Experience Feedback Understand and optimize in-store experience, while simultaneously building loyalty and driving sales.

Average Rating: 4.4/5.0

Total Reviews: 196

How Do G2 Users Rate PowerReviews?

  • Retail: 8.6/10 (Category avg: 8.4/10)
  • E-commerce: 8.8/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind PowerReviews?

  • Seller: Syndigo
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Chicago, Illinois
  • Twitter: @syndigoLLC
    281 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,727 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Goods
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About PowerReviews?

AI-generated summary from verified user reviews

Pros
  • Users find PowerReviews easy to use, with an intuitive dashboard and seamless integration enhancing their overall experience.
  • Users highlight the flexible collection forms and *authenticity controls*, enhancing review management and client engagement.
  • Users appreciate the robust capabilities of PowerReviews for collecting diverse client feedback, enhancing conversions and SEO performance.
  • Users value the robust reputation management features of PowerReviews, enhancing authenticity and boosting SEO for better sales.
  • Users highlight the visibility growth enabled by PowerReviews, enhancing their reputation and boosting sales through insightful analytics.
Cons
  • Users find PowerReviews expensive, with high costs preventing small players from accessing its features effectively.
  • Users express concern over missing features in PowerReviews, hindering integration, innovation, and transparency in support.
  • Users find PowerReviews' slow performance frustrating, particularly regarding delays in UI changes and new feature integration.
  • Users express frustration over poor customer support, feeling a lack of proactive assistance and inadequate guidance.
  • Users find poor integration with PowerReviews frustrating, as it limits customization and compatibility with other systems.

What Are Recent G2 Reviews of PowerReviews?

What Are G2 Users Discussing About PowerReviews?

Subhransu Sahu
SS
Researched and written by Subhransu Sahu
Updated