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Best Remote Monitoring & Management (RMM) Software for for Small Business

Tian Lin
TL
Researched and written by Tian Lin

Products classified in the overall Remote Monitoring & Management (RMM) category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Remote Monitoring & Management (RMM) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Remote Monitoring & Management (RMM) category.

In addition to qualifying for inclusion in the Remote Monitoring & Management (RMM) Software category, to qualify for inclusion in the Small Business Remote Monitoring & Management (RMM) Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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24 Listings in Small Business Remote Monitoring & Management (RMM) Available

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NinjaOne
By NinjaOne
(1,830)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 47% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a remote monitoring and management tool that provides detailed information about hardware configuration, software installed, and patch levels, and offers remote access to the file system, registry, services, and command line access for system and Powershell to run individual commands or scripts.
    • Reviewers frequently mention the ease of use, intuitive layout, quick deployment, and the ability to manage multiple clients' computers within one login/screen as some of the positive aspects of NinjaOne.
    • Reviewers mentioned issues with the interface taking time to learn, reports being difficult to configure, limitations on some operating systems, and problems with duplicate devices during deployment as some of the negative aspects of NinjaOne.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,100
    Features
    705
    Automation
    575
    Customer Support
    525
    Remote Access
    521
    Cons
    Missing Features
    536
    Improvement Needed
    278
    Feature Issues
    273
    Limited Features
    247
    Needs Improvement
    244
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    9.2
    Ease of Admin
    Average: 8.9
    9.3
    Device Management
    Average: 8.8
    8.6
    Service Management
    Average: 8.5
    9.3
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,319 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 47% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a remote monitoring and management tool that provides detailed information about hardware configuration, software installed, and patch levels, and offers remote access to the file system, registry, services, and command line access for system and Powershell to run individual commands or scripts.
  • Reviewers frequently mention the ease of use, intuitive layout, quick deployment, and the ability to manage multiple clients' computers within one login/screen as some of the positive aspects of NinjaOne.
  • Reviewers mentioned issues with the interface taking time to learn, reports being difficult to configure, limitations on some operating systems, and problems with duplicate devices during deployment as some of the negative aspects of NinjaOne.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,100
Features
705
Automation
575
Customer Support
525
Remote Access
521
Cons
Missing Features
536
Improvement Needed
278
Feature Issues
273
Limited Features
247
Needs Improvement
244
NinjaOne features and usability ratings that predict user satisfaction
9.2
Ease of Admin
Average: 8.9
9.3
Device Management
Average: 8.8
8.6
Service Management
Average: 8.5
9.3
Remote Monitoring
Average: 8.9
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,139 Twitter followers
LinkedIn® Page
www.linkedin.com
1,319 employees on LinkedIn®
Datto RMM
By Kaseya
(645)4.5 out of 5
5th Easiest To Use in Remote Monitoring & Management (RMM) software
View top Consulting Services for Datto RMM
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom

    Users
    • Owner
    • IT Technician
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 62% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Datto RMM is a cloud-based solution for remote monitoring and management, designed to streamline IT infrastructure operations, enhance security, and improve productivity.
    • Users like the comprehensive automation capabilities, real-time monitoring, and seamless integration with other tools, which make managing multiple clients efficient and the software's flexibility to automate routine tasks, deploy software updates, and manage endpoints from a single platform.
    • Reviewers noted that while Datto RMM is powerful, its user interface could benefit from a more streamlined design and navigating through multiple layers to find specific features can be cumbersome for new users, and some tasks might feel a bit technical for non-advanced users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Datto RMM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    283
    Features
    161
    Integrations
    119
    Automation
    111
    Remote Access
    107
    Cons
    Feature Issues
    106
    Missing Features
    100
    Remote Access Issues
    97
    Improvement Needed
    72
    Needs Improvement
    69
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Datto RMM features and usability ratings that predict user satisfaction
    8.9
    Ease of Admin
    Average: 8.9
    9.1
    Device Management
    Average: 8.8
    8.7
    Service Management
    Average: 8.5
    9.2
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,686 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,835 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, autom

Users
  • Owner
  • IT Technician
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 62% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Datto RMM is a cloud-based solution for remote monitoring and management, designed to streamline IT infrastructure operations, enhance security, and improve productivity.
  • Users like the comprehensive automation capabilities, real-time monitoring, and seamless integration with other tools, which make managing multiple clients efficient and the software's flexibility to automate routine tasks, deploy software updates, and manage endpoints from a single platform.
  • Reviewers noted that while Datto RMM is powerful, its user interface could benefit from a more streamlined design and navigating through multiple layers to find specific features can be cumbersome for new users, and some tasks might feel a bit technical for non-advanced users.
Datto RMM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
283
Features
161
Integrations
119
Automation
111
Remote Access
107
Cons
Feature Issues
106
Missing Features
100
Remote Access Issues
97
Improvement Needed
72
Needs Improvement
69
Datto RMM features and usability ratings that predict user satisfaction
8.9
Ease of Admin
Average: 8.9
9.1
Device Management
Average: 8.8
8.7
Service Management
Average: 8.5
9.2
Remote Monitoring
Average: 8.9
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,686 Twitter followers
LinkedIn® Page
www.linkedin.com
4,835 employees on LinkedIn®

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TeamViewer
By TeamViewer
(3,367)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a software that provides remote access and control to computers and other devices, enabling file transfer, online meetings, and web conferencing.
    • Reviewers frequently mention the software's user-friendly interface, seamless remote access capabilities, and cross-platform compatibility, which enhance productivity and make it a reliable tool for IT support and troubleshooting.
    • Reviewers experienced issues with the software's complex user interface, frequent password changes disrupting smooth connectivity, and limitations in the free version, including limited remote session time and lack of advanced security options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    334
    Remote Access
    198
    Remote Work
    195
    Remote Control
    157
    Easy Access
    147
    Cons
    Connection Issues
    91
    Connectivity Issues
    91
    Remote Access Issues
    82
    Expensive
    70
    Slow Performance
    65
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer features and usability ratings that predict user satisfaction
    8.9
    Ease of Admin
    Average: 8.9
    9.5
    Device Management
    Average: 8.8
    9.4
    Service Management
    Average: 8.5
    9.2
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    49,907 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,030 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a software that provides remote access and control to computers and other devices, enabling file transfer, online meetings, and web conferencing.
  • Reviewers frequently mention the software's user-friendly interface, seamless remote access capabilities, and cross-platform compatibility, which enhance productivity and make it a reliable tool for IT support and troubleshooting.
  • Reviewers experienced issues with the software's complex user interface, frequent password changes disrupting smooth connectivity, and limitations in the free version, including limited remote session time and lack of advanced security options.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
334
Remote Access
198
Remote Work
195
Remote Control
157
Easy Access
147
Cons
Connection Issues
91
Connectivity Issues
91
Remote Access Issues
82
Expensive
70
Slow Performance
65
TeamViewer features and usability ratings that predict user satisfaction
8.9
Ease of Admin
Average: 8.9
9.5
Device Management
Average: 8.8
9.4
Service Management
Average: 8.5
9.2
Remote Monitoring
Average: 8.9
Seller Details
Seller
TeamViewer
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
49,907 Twitter followers
LinkedIn® Page
www.linkedin.com
2,030 employees on LinkedIn®
Atera
By Atera
(788)4.6 out of 5
Optimized for quick response
3rd Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Atera is transforming IT management for enterprise IT departments and MSPs with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Acti

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 60% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is an IT management platform that combines remote monitoring, ticket management, and task automation, aiming to simplify IT operations.
    • Users frequently mention the platform's ease of use, cost-effective per-technician pricing model, and its automation features that enhance productivity by reducing manual tasks.
    • Users reported performance issues such as the Atera Agent being slow or crashing, basic SNMP monitoring feature, and concerns over recent price increases.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Atera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    447
    Features
    291
    Automation
    223
    Remote Access
    201
    Customer Support
    191
    Cons
    Missing Features
    230
    Limited Features
    155
    Feature Issues
    120
    Improvement Needed
    98
    Expensive
    77
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.9
    8.9
    Device Management
    Average: 8.8
    8.7
    Service Management
    Average: 8.5
    9.1
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,592 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Atera is transforming IT management for enterprise IT departments and MSPs with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Acti

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 60% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is an IT management platform that combines remote monitoring, ticket management, and task automation, aiming to simplify IT operations.
  • Users frequently mention the platform's ease of use, cost-effective per-technician pricing model, and its automation features that enhance productivity by reducing manual tasks.
  • Users reported performance issues such as the Atera Agent being slow or crashing, basic SNMP monitoring feature, and concerns over recent price increases.
Atera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
447
Features
291
Automation
223
Remote Access
201
Customer Support
191
Cons
Missing Features
230
Limited Features
155
Feature Issues
120
Improvement Needed
98
Expensive
77
Atera features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.9
8.9
Device Management
Average: 8.8
8.7
Service Management
Average: 8.5
9.1
Remote Monitoring
Average: 8.9
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,592 Twitter followers
LinkedIn® Page
www.linkedin.com
386 employees on LinkedIn®
N-able N-Sight RMM
By N-able
(305)4.3 out of 5
Optimized for quick response
10th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combat

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 78% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • N-able N-Sight RMM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    86
    Remote Access
    53
    Features
    36
    Customer Support
    34
    Automation
    33
    Cons
    Feature Issues
    27
    Laggy Performance
    26
    Missing Features
    21
    Learning Curve
    18
    Not User-Friendly
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • N-able N-Sight RMM features and usability ratings that predict user satisfaction
    8.3
    Ease of Admin
    Average: 8.9
    8.5
    Device Management
    Average: 8.8
    8.0
    Service Management
    Average: 8.5
    9.0
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    N-able
    Company Website
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Nable
    16,352 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,807 employees on LinkedIn®
    Ownership
    NYSE: NABL
Product Description
How are these determined?Information
This description is provided by the seller.

N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combat

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 78% Small-Business
  • 20% Mid-Market
N-able N-Sight RMM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
86
Remote Access
53
Features
36
Customer Support
34
Automation
33
Cons
Feature Issues
27
Laggy Performance
26
Missing Features
21
Learning Curve
18
Not User-Friendly
18
N-able N-Sight RMM features and usability ratings that predict user satisfaction
8.3
Ease of Admin
Average: 8.9
8.5
Device Management
Average: 8.8
8.0
Service Management
Average: 8.5
9.0
Remote Monitoring
Average: 8.9
Seller Details
Seller
N-able
Company Website
HQ Location
Morrisville, North Carolina
Twitter
@Nable
16,352 Twitter followers
LinkedIn® Page
www.linkedin.com
1,807 employees on LinkedIn®
Ownership
NYSE: NABL
Syncro
By Servably
(279)4.5 out of 5
Optimized for quick response
4th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:$129.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Syncro is the integrated business platform for running a profitable MSP. Our roots in managed services run deep at Syncro. And that’s exactly why we built our all-in-one PSA, RMM, and remote access

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 90% Small-Business
    • 9% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Syncro is a platform that provides remote access, scripting, and reporting tools for managing assets, tickets, and customer environments.
    • Users like Syncro's all-in-one platform functionality, its ease of use, robust features, and the ability to customize and automate various tasks, which streamlines workflow and improves efficiency.
    • Users experienced issues with Syncro's user interface, slow loading times, limited mobile app features, and dissatisfaction with the payment processor Worldpay due to high fees and poor customer service.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Syncro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    91
    Features
    48
    Customer Support
    38
    Integrations
    34
    Tool Utility
    32
    Cons
    Feature Limitations
    35
    Feature Issues
    31
    Missing Features
    30
    Improvement Needed
    21
    Access Limitations
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Syncro features and usability ratings that predict user satisfaction
    8.9
    Ease of Admin
    Average: 8.9
    8.8
    Device Management
    Average: 8.8
    8.6
    Service Management
    Average: 8.5
    8.8
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Servably
    Company Website
    Year Founded
    2017
    HQ Location
    Fully remote, US
    Twitter
    @syncromsp
    348 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    106 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Syncro is the integrated business platform for running a profitable MSP. Our roots in managed services run deep at Syncro. And that’s exactly why we built our all-in-one PSA, RMM, and remote access

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 90% Small-Business
  • 9% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Syncro is a platform that provides remote access, scripting, and reporting tools for managing assets, tickets, and customer environments.
  • Users like Syncro's all-in-one platform functionality, its ease of use, robust features, and the ability to customize and automate various tasks, which streamlines workflow and improves efficiency.
  • Users experienced issues with Syncro's user interface, slow loading times, limited mobile app features, and dissatisfaction with the payment processor Worldpay due to high fees and poor customer service.
Syncro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
91
Features
48
Customer Support
38
Integrations
34
Tool Utility
32
Cons
Feature Limitations
35
Feature Issues
31
Missing Features
30
Improvement Needed
21
Access Limitations
17
Syncro features and usability ratings that predict user satisfaction
8.9
Ease of Admin
Average: 8.9
8.8
Device Management
Average: 8.8
8.6
Service Management
Average: 8.5
8.8
Remote Monitoring
Average: 8.9
Seller Details
Seller
Servably
Company Website
Year Founded
2017
HQ Location
Fully remote, US
Twitter
@syncromsp
348 Twitter followers
LinkedIn® Page
www.linkedin.com
106 employees on LinkedIn®
N-able N-central
By N-able
(472)4.4 out of 5
Optimized for quick response
13th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility a

    Users
    • President
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 61% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • N-able N-central Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    200
    Features
    116
    Automation
    111
    Remote Access
    84
    Monitoring
    82
    Cons
    Missing Features
    90
    Feature Issues
    72
    Needs Improvement
    55
    Limited Features
    50
    Update Issues
    44
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • N-able N-central features and usability ratings that predict user satisfaction
    7.9
    Ease of Admin
    Average: 8.9
    8.7
    Device Management
    Average: 8.8
    8.0
    Service Management
    Average: 8.5
    9.0
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    N-able
    Company Website
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Nable
    16,352 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,807 employees on LinkedIn®
    Ownership
    NYSE: NABL
Product Description
How are these determined?Information
This description is provided by the seller.

Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility a

Users
  • President
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 61% Small-Business
  • 34% Mid-Market
N-able N-central Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
200
Features
116
Automation
111
Remote Access
84
Monitoring
82
Cons
Missing Features
90
Feature Issues
72
Needs Improvement
55
Limited Features
50
Update Issues
44
N-able N-central features and usability ratings that predict user satisfaction
7.9
Ease of Admin
Average: 8.9
8.7
Device Management
Average: 8.8
8.0
Service Management
Average: 8.5
9.0
Remote Monitoring
Average: 8.9
Seller Details
Seller
N-able
Company Website
HQ Location
Morrisville, North Carolina
Twitter
@Nable
16,352 Twitter followers
LinkedIn® Page
www.linkedin.com
1,807 employees on LinkedIn®
Ownership
NYSE: NABL
Splashtop Remote Support
By Splashtop Inc.
(186)4.8 out of 5
8th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:Starting at $22.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams. It combines powerful remote support, endpoint management, and security. It offers seamless multi-platform attended and

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 64% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Splashtop Remote Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Remote Access
    16
    Easy Access
    10
    Remote Support
    8
    Simple
    8
    Cons
    Login Issues
    5
    Admin Access Issues
    3
    Missing Features
    3
    Multi-Monitor Support
    3
    Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Splashtop Remote Support features and usability ratings that predict user satisfaction
    9.4
    Ease of Admin
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Splashtop Inc.
    Company Website
    Year Founded
    2006
    HQ Location
    Cupertino, CA
    Twitter
    @splashtop
    5,324 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams. It combines powerful remote support, endpoint management, and security. It offers seamless multi-platform attended and

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 64% Small-Business
  • 32% Mid-Market
Splashtop Remote Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Remote Access
16
Easy Access
10
Remote Support
8
Simple
8
Cons
Login Issues
5
Admin Access Issues
3
Missing Features
3
Multi-Monitor Support
3
Complexity
2
Splashtop Remote Support features and usability ratings that predict user satisfaction
9.4
Ease of Admin
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Splashtop Inc.
Company Website
Year Founded
2006
HQ Location
Cupertino, CA
Twitter
@splashtop
5,324 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®
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Action1
By Action1
(402)4.9 out of 5
1st Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Action1 is an autonomous endpoint management platform that is cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoin

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 55% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Action1 is a patch management and vulnerability scanning software that helps keep workstations updated and secure.
    • Users frequently mention the ease of use, the ability to deploy updates and run custom scripts, and the efficient patch management as key benefits of Action1.
    • Users mentioned limitations such as the inability to remove old profiles from workstations, limited support for macOS, and the need for improved remote control functions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Action1 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    202
    Patch Management
    174
    Software Deployment
    129
    Features
    114
    Automation
    112
    Cons
    Missing Features
    96
    Feature Limitations
    42
    Remote Access Issues
    40
    Feature Issues
    37
    Improvement Needed
    32
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Action1 features and usability ratings that predict user satisfaction
    9.6
    Ease of Admin
    Average: 8.9
    9.1
    Device Management
    Average: 8.8
    8.0
    Service Management
    Average: 8.5
    9.1
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Action1
    Company Website
    Year Founded
    2018
    HQ Location
    Houston, Texas
    Twitter
    @Action1corp
    424 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Action1 is an autonomous endpoint management platform that is cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoin

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 55% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Action1 is a patch management and vulnerability scanning software that helps keep workstations updated and secure.
  • Users frequently mention the ease of use, the ability to deploy updates and run custom scripts, and the efficient patch management as key benefits of Action1.
  • Users mentioned limitations such as the inability to remove old profiles from workstations, limited support for macOS, and the need for improved remote control functions.
Action1 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
202
Patch Management
174
Software Deployment
129
Features
114
Automation
112
Cons
Missing Features
96
Feature Limitations
42
Remote Access Issues
40
Feature Issues
37
Improvement Needed
32
Action1 features and usability ratings that predict user satisfaction
9.6
Ease of Admin
Average: 8.9
9.1
Device Management
Average: 8.8
8.0
Service Management
Average: 8.5
9.1
Remote Monitoring
Average: 8.9
Seller Details
Seller
Action1
Company Website
Year Founded
2018
HQ Location
Houston, Texas
Twitter
@Action1corp
424 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
LogMeIn Resolve
By GoTo
(439)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Resolve Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Remote Access
    17
    Remote Control
    16
    Customer Support
    15
    Features
    15
    Cons
    Remote Access Issues
    7
    Technical Issues
    7
    Feature Issues
    6
    Improvement Needed
    6
    Learning Curve
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Resolve features and usability ratings that predict user satisfaction
    8.9
    Ease of Admin
    Average: 8.9
    9.6
    Device Management
    Average: 8.8
    9.6
    Service Management
    Average: 8.5
    9.7
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    46,486 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,144 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
LogMeIn Resolve Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Remote Access
17
Remote Control
16
Customer Support
15
Features
15
Cons
Remote Access Issues
7
Technical Issues
7
Feature Issues
6
Improvement Needed
6
Learning Curve
6
LogMeIn Resolve features and usability ratings that predict user satisfaction
8.9
Ease of Admin
Average: 8.9
9.6
Device Management
Average: 8.8
9.6
Service Management
Average: 8.5
9.7
Remote Monitoring
Average: 8.9
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,486 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
ConnectWise Automate
By ConnectWise
(130)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automat

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ConnectWise Automate Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerts
    2
    Automation
    2
    Integrations
    2
    Monitoring
    2
    Asset Management
    1
    Cons
    Feature Issues
    3
    Agent Reliability
    1
    Connection Issues
    1
    Inadequate Updates
    1
    Needs Improvement
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConnectWise Automate features and usability ratings that predict user satisfaction
    7.2
    Ease of Admin
    Average: 8.9
    9.5
    Device Management
    Average: 8.8
    8.8
    Service Management
    Average: 8.5
    9.4
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    15,126 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,049 employees on LinkedIn®
    Phone
    800-671-6898
Product Description
How are these determined?Information
This description is provided by the seller.

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automat

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 30% Mid-Market
ConnectWise Automate Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerts
2
Automation
2
Integrations
2
Monitoring
2
Asset Management
1
Cons
Feature Issues
3
Agent Reliability
1
Connection Issues
1
Inadequate Updates
1
Needs Improvement
1
ConnectWise Automate features and usability ratings that predict user satisfaction
7.2
Ease of Admin
Average: 8.9
9.5
Device Management
Average: 8.8
8.8
Service Management
Average: 8.5
9.4
Remote Monitoring
Average: 8.9
Seller Details
Seller
ConnectWise
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,126 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Read ConnectWise Automate Reviews
Electric MSP
By Electric AI
(66)3.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Managed Service Provider to support SMBs IT and cybersecurity needs.

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 53% Mid-Market
    • 47% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Electric MSP Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    5
    Ease of Use
    5
    Features
    3
    Features Variety
    3
    Remote Work
    3
    Cons
    Poor Customer Support
    4
    Expensive
    3
    Needs Improvement
    3
    Improvement Needed
    2
    Configuration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Electric MSP features and usability ratings that predict user satisfaction
    8.2
    Ease of Admin
    Average: 8.9
    8.3
    Device Management
    Average: 8.8
    9.2
    Service Management
    Average: 8.5
    8.3
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Electric AI
    Year Founded
    2016
    HQ Location
    New York, NY
    Twitter
    @Electric_AI
    1,578 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,864 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Managed Service Provider to support SMBs IT and cybersecurity needs.

Users
No information available
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 53% Mid-Market
  • 47% Small-Business
Electric MSP Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
5
Ease of Use
5
Features
3
Features Variety
3
Remote Work
3
Cons
Poor Customer Support
4
Expensive
3
Needs Improvement
3
Improvement Needed
2
Configuration Issues
1
Electric MSP features and usability ratings that predict user satisfaction
8.2
Ease of Admin
Average: 8.9
8.3
Device Management
Average: 8.8
9.2
Service Management
Average: 8.5
8.3
Remote Monitoring
Average: 8.9
Seller Details
Seller
Electric AI
Year Founded
2016
HQ Location
New York, NY
Twitter
@Electric_AI
1,578 Twitter followers
LinkedIn® Page
www.linkedin.com
1,864 employees on LinkedIn®
Read Electric MSP Reviews
Ivanti Neurons for Unified Endpoint Management
By Ivanti
(77)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Get complete visibility across all endpoints, including mobile, desktop and IoT, and proactively secure and heal devices with AI-powered automation. Offer the experience employees want — with the capa

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 35% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ivanti Neurons for Unified Endpoint Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    38
    Features
    36
    Security
    32
    Automation
    27
    Endpoint Management
    21
    Cons
    Feature Issues
    15
    Poor UI
    12
    Learning Curve
    11
    Missing Features
    10
    Needs Improvement
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ivanti Neurons for Unified Endpoint Management features and usability ratings that predict user satisfaction
    8.2
    Ease of Admin
    Average: 8.9
    8.7
    Device Management
    Average: 8.8
    8.5
    Service Management
    Average: 8.5
    8.4
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ivanti
    Year Founded
    1985
    HQ Location
    South Jordan, UT
    Twitter
    @GoIvanti
    6,778 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,974 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Get complete visibility across all endpoints, including mobile, desktop and IoT, and proactively secure and heal devices with AI-powered automation. Offer the experience employees want — with the capa

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 35% Mid-Market
  • 34% Enterprise
Ivanti Neurons for Unified Endpoint Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
38
Features
36
Security
32
Automation
27
Endpoint Management
21
Cons
Feature Issues
15
Poor UI
12
Learning Curve
11
Missing Features
10
Needs Improvement
10
Ivanti Neurons for Unified Endpoint Management features and usability ratings that predict user satisfaction
8.2
Ease of Admin
Average: 8.9
8.7
Device Management
Average: 8.8
8.5
Service Management
Average: 8.5
8.4
Remote Monitoring
Average: 8.9
Seller Details
Seller
Ivanti
Year Founded
1985
HQ Location
South Jordan, UT
Twitter
@GoIvanti
6,778 Twitter followers
LinkedIn® Page
www.linkedin.com
2,974 employees on LinkedIn®
Read Ivanti Neurons for Unified Endpoint Management Reviews
SuperOps
By SuperOps Inc
(123)4.6 out of 5
9th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it.

    Users
    • Director
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 87% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SuperOps Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Customer Support
    42
    Features
    29
    User Interface
    23
    Integrations
    19
    Cons
    Missing Features
    26
    Feature Issues
    15
    Integration Issues
    12
    Lack of Integrations
    11
    Access Limitations
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SuperOps features and usability ratings that predict user satisfaction
    8.9
    Ease of Admin
    Average: 8.9
    8.8
    Device Management
    Average: 8.8
    8.8
    Service Management
    Average: 8.5
    8.9
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SuperOps Inc
    Company Website
    Year Founded
    2020
    HQ Location
    Claymont, US
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it.

Users
  • Director
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 87% Small-Business
  • 12% Mid-Market
SuperOps Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Customer Support
42
Features
29
User Interface
23
Integrations
19
Cons
Missing Features
26
Feature Issues
15
Integration Issues
12
Lack of Integrations
11
Access Limitations
10
SuperOps features and usability ratings that predict user satisfaction
8.9
Ease of Admin
Average: 8.9
8.8
Device Management
Average: 8.8
8.8
Service Management
Average: 8.5
8.9
Remote Monitoring
Average: 8.9
Seller Details
Seller
SuperOps Inc
Company Website
Year Founded
2020
HQ Location
Claymont, US
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
ConnectWise RMM
By ConnectWise
(27)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    This intelligent RMM tool allows teams to proactively prevent client disruptions, identify problems quickly, and decrease resolution time or downtime when issues occur. With ConnectWise RMM, you gain

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 74% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ConnectWise RMM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Automation
    5
    Features
    3
    User Interface
    3
    Customer Support
    2
    Cons
    Feature Issues
    3
    Poor Interface
    3
    Expensive
    2
    Needs Improvement
    2
    Poor Customer Support
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConnectWise RMM features and usability ratings that predict user satisfaction
    7.8
    Ease of Admin
    Average: 8.9
    8.4
    Device Management
    Average: 8.8
    7.9
    Service Management
    Average: 8.5
    8.7
    Remote Monitoring
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    15,126 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,049 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

This intelligent RMM tool allows teams to proactively prevent client disruptions, identify problems quickly, and decrease resolution time or downtime when issues occur. With ConnectWise RMM, you gain

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 74% Small-Business
  • 22% Mid-Market
ConnectWise RMM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Automation
5
Features
3
User Interface
3
Customer Support
2
Cons
Feature Issues
3
Poor Interface
3
Expensive
2
Needs Improvement
2
Poor Customer Support
2
ConnectWise RMM features and usability ratings that predict user satisfaction
7.8
Ease of Admin
Average: 8.9
8.4
Device Management
Average: 8.8
7.9
Service Management
Average: 8.5
8.7
Remote Monitoring
Average: 8.9
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,126 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
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  • Small-Business
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Mid Market
Enterprise
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