2026 Best Software Awards are here!See the list

Best Online Reputation Management Software for Small Business

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Products classified in the overall Online Reputation Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Online Reputation Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Online Reputation Management category.

In addition to qualifying for inclusion in the Online Reputation Management Software category, to qualify for inclusion in the Small Business Online Reputation Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

Show More
Show Less

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Small-Business
  • Rating
  • Language
  • Pricing
  • Features
  • Business Type
1 filter applied
Clear All
  • Small-Business
  • Rating
  • Language
  • Pricing
  • Features
  • Business Type
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Business Type
Sort by
Clear All

67 Listings in Small Business Online Reputation Management Available

  • Sort By:
    G2 Score
Birdeye
(3,900)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Online Reputation Management software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 49% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that manages online reputation, customer engagement, and reviews across multiple locations from a centralized dashboard.
    • Users frequently mention the ease of use, the ability to consolidate reviews in one place, and the efficient management of online reputation as key benefits of Birdeye.
    • Users experienced a learning curve when first implementing all features across multiple locations and found some features overwhelming due to the multitude of tools packed into the platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,070
    Helpful
    1,068
    Review Management
    884
    Customer Support
    748
    Features
    607
    Cons
    Missing Features
    248
    Improvement Needed
    173
    Review Management
    169
    Limited Features
    150
    Learning Curve
    143
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Customer Feedback
    Average: 8.7
    8.4
    Digital Media Monitoring
    Average: 8.0
    8.6
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,434 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 49% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that manages online reputation, customer engagement, and reviews across multiple locations from a centralized dashboard.
  • Users frequently mention the ease of use, the ability to consolidate reviews in one place, and the efficient management of online reputation as key benefits of Birdeye.
  • Users experienced a learning curve when first implementing all features across multiple locations and found some features overwhelming due to the multitude of tools packed into the platform.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,070
Helpful
1,068
Review Management
884
Customer Support
748
Features
607
Cons
Missing Features
248
Improvement Needed
173
Review Management
169
Limited Features
150
Learning Curve
143
View All Pros and Cons
Birdeye features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.2
Customer Feedback
Average: 8.7
8.4
Digital Media Monitoring
Average: 8.0
8.6
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,242 Twitter followers
LinkedIn® Page
www.linkedin.com
1,434 employees on LinkedIn®
SOCi
(3,990)4.5 out of 5
Optimized for quick response
13th Easiest To Use in Online Reputation Management software
View top Consulting Services for SOCi
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 51% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SOCi is a social media management tool that allows users to schedule posts, manage multiple accounts, and respond to reviews across various platforms.
    • Users like SOCi's ability to consolidate all social media platforms in one place, its ease of use, the ability to schedule posts in advance, and the AI-generated responses for reviews.
    • Users reported issues with the platform's user-friendliness, the inability to post Instagram stories effectively, the lack of training materials, and the overwhelming amount of information presented on the dashboard.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SOCi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,212
    Post Scheduling
    808
    Scheduling Posts
    653
    Centralized Management
    645
    Scheduling
    633
    Cons
    Missing Features
    301
    Posting Issues
    275
    Limited Features
    237
    Learning Curve
    205
    Improvement Needed
    185
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SOCi features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Customer Feedback
    Average: 8.7
    8.6
    Digital Media Monitoring
    Average: 8.0
    8.3
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SOCi
    Company Website
    Year Founded
    2012
    HQ Location
    San Diego, California
    LinkedIn® Page
    www.linkedin.com
    621 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 51% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SOCi is a social media management tool that allows users to schedule posts, manage multiple accounts, and respond to reviews across various platforms.
  • Users like SOCi's ability to consolidate all social media platforms in one place, its ease of use, the ability to schedule posts in advance, and the AI-generated responses for reviews.
  • Users reported issues with the platform's user-friendliness, the inability to post Instagram stories effectively, the lack of training materials, and the overwhelming amount of information presented on the dashboard.
SOCi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,212
Post Scheduling
808
Scheduling Posts
653
Centralized Management
645
Scheduling
633
Cons
Missing Features
301
Posting Issues
275
Limited Features
237
Learning Curve
205
Improvement Needed
185
View All Pros and Cons
SOCi features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.6
Customer Feedback
Average: 8.7
8.6
Digital Media Monitoring
Average: 8.0
8.3
Competitive Intelligence
Average: 8.3
Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
621 employees on LinkedIn®
G2 Advertising
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More
Podium
(2,066)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Online Reputation Management software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • Owner
    • General Manager
    Industries
    • Automotive
    • Retail
    Market Segment
    • 59% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a customer communication platform that consolidates messages, reviews, and customer interactions into one place for efficient management.
    • Reviewers frequently mention the simplicity and effectiveness of Podium in streamlining customer communication, improving response times, and enhancing overall customer engagement.
    • Users mentioned that Podium can be expensive for small businesses, with some advanced features and customization options only available on higher-tier plans, and integrations with other tools can be restrictive.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    393
    Helpful
    352
    Easy Communication
    314
    Communication
    312
    Useful
    224
    Cons
    Missing Features
    95
    Messaging Issues
    94
    Limited Features
    77
    Expensive
    71
    Poor Customer Support
    65
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Customer Feedback
    Average: 8.7
    8.3
    Digital Media Monitoring
    Average: 8.0
    8.4
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    4,194 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,493 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • Owner
  • General Manager
Industries
  • Automotive
  • Retail
Market Segment
  • 59% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a customer communication platform that consolidates messages, reviews, and customer interactions into one place for efficient management.
  • Reviewers frequently mention the simplicity and effectiveness of Podium in streamlining customer communication, improving response times, and enhancing overall customer engagement.
  • Users mentioned that Podium can be expensive for small businesses, with some advanced features and customization options only available on higher-tier plans, and integrations with other tools can be restrictive.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
393
Helpful
352
Easy Communication
314
Communication
312
Useful
224
Cons
Missing Features
95
Messaging Issues
94
Limited Features
77
Expensive
71
Poor Customer Support
65
View All Pros and Cons
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.1
Customer Feedback
Average: 8.7
8.3
Digital Media Monitoring
Average: 8.0
8.4
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
4,194 Twitter followers
LinkedIn® Page
www.linkedin.com
1,493 employees on LinkedIn®
HighLevel
(600)4.6 out of 5
View top Consulting Services for HighLevel
Entry Level Price:$97.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Consulting
    Market Segment
    • 62% Small-Business
    • 3% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HighLevel is an all-in-one platform for managing email campaigns, automations, and client communication at scale, used by marketing agencies to run email outreach, nurture sequences, and automated workflows for various clients.
    • Reviewers frequently mention the platform's comprehensive features, including its ability to manage campaigns, track performance, automate follow-ups, and maintain consistency across multiple clients, which helps streamline operations.
    • Users experienced a steep learning curve when setting up more advanced automations and workflows, and some areas of the interface require time to configure properly, especially when managing multiple campaigns or clients.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HighLevel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    156
    Helpful
    140
    Customer Support
    139
    Feature Richness
    127
    Automation
    124
    Cons
    Learning Curve
    141
    Missing Features
    91
    Steep Learning Curve
    90
    Not Intuitive
    56
    Poor Customer Support
    53
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HighLevel features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Customer Feedback
    Average: 8.7
    7.9
    Digital Media Monitoring
    Average: 8.0
    8.6
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HighLevel
    Company Website
    Year Founded
    2018
    HQ Location
    Dallas, Texas
    Twitter
    @gohighlevel
    8,249 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Consulting
Market Segment
  • 62% Small-Business
  • 3% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HighLevel is an all-in-one platform for managing email campaigns, automations, and client communication at scale, used by marketing agencies to run email outreach, nurture sequences, and automated workflows for various clients.
  • Reviewers frequently mention the platform's comprehensive features, including its ability to manage campaigns, track performance, automate follow-ups, and maintain consistency across multiple clients, which helps streamline operations.
  • Users experienced a steep learning curve when setting up more advanced automations and workflows, and some areas of the interface require time to configure properly, especially when managing multiple campaigns or clients.
HighLevel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
156
Helpful
140
Customer Support
139
Feature Richness
127
Automation
124
Cons
Learning Curve
141
Missing Features
91
Steep Learning Curve
90
Not Intuitive
56
Poor Customer Support
53
View All Pros and Cons
HighLevel features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.8
Customer Feedback
Average: 8.7
7.9
Digital Media Monitoring
Average: 8.0
8.6
Competitive Intelligence
Average: 8.3
Seller Details
Seller
HighLevel
Company Website
Year Founded
2018
HQ Location
Dallas, Texas
Twitter
@gohighlevel
8,249 Twitter followers
LinkedIn® Page
www.linkedin.com
2,132 employees on LinkedIn®
NiceJob
(410)4.8 out of 5
Optimized for quick response
4th Easiest To Use in Online Reputation Management software
Entry Level Price:$75.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiceJob is the easiest way to become a top-rated business. It's a reputation marketing platform built to help you attract more leads, convert more sales, and grow through the power of reviews, referra

    Users
    • Owner
    • President
    Industries
    • Construction
    • Consumer Services
    Market Segment
    • 92% Small-Business
    • 5% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NiceJob is a review management tool that automates the process of soliciting and tracking customer feedback.
    • Reviewers frequently mention the ease of setup, seamless integration with other platforms, and the significant increase in customer reviews as key benefits of using NiceJob.
    • Users reported challenges with uploading clients to the database, issues with website widgets, and a desire for more automation and customization in responding to reviews.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NiceJob Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    52
    Review Increase
    45
    Review Management
    41
    Easy Setup
    36
    Helpful
    33
    Cons
    Missing Features
    7
    Expensive
    6
    Review Management
    6
    Communication Delays
    5
    Contact Management
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiceJob features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Customer Feedback
    Average: 8.7
    8.8
    Digital Media Monitoring
    Average: 8.0
    8.6
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Paystone
    Company Website
    Year Founded
    2002
    HQ Location
    Montréal, CA
    LinkedIn® Page
    www.linkedin.com
    185 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NiceJob is the easiest way to become a top-rated business. It's a reputation marketing platform built to help you attract more leads, convert more sales, and grow through the power of reviews, referra

Users
  • Owner
  • President
Industries
  • Construction
  • Consumer Services
Market Segment
  • 92% Small-Business
  • 5% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NiceJob is a review management tool that automates the process of soliciting and tracking customer feedback.
  • Reviewers frequently mention the ease of setup, seamless integration with other platforms, and the significant increase in customer reviews as key benefits of using NiceJob.
  • Users reported challenges with uploading clients to the database, issues with website widgets, and a desire for more automation and customization in responding to reviews.
NiceJob Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
52
Review Increase
45
Review Management
41
Easy Setup
36
Helpful
33
Cons
Missing Features
7
Expensive
6
Review Management
6
Communication Delays
5
Contact Management
5
View All Pros and Cons
NiceJob features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Customer Feedback
Average: 8.7
8.8
Digital Media Monitoring
Average: 8.0
8.6
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Paystone
Company Website
Year Founded
2002
HQ Location
Montréal, CA
LinkedIn® Page
www.linkedin.com
185 employees on LinkedIn®
Yotpo
(262)4.3 out of 5
View top Consulting Services for Yotpo
Entry Level Price:Free Forever
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yot

    Users
    • Owner
    • Founder
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yotpo is a platform that manages customer reviews, images, loyalty programs, and SMS marketing, and integrates these elements within a single ecosystem.
    • Reviewers frequently mention the ease of use, the ability to quickly set up and customize the platform, the seamless integration with other systems, and the valuable support from the Yotpo team.
    • Users reported issues with the platform being expensive and overly complex, limitations in customization and visual options, and dissatisfaction with the support received from Yotpo.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yotpo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Customer Support
    21
    Helpful
    16
    Reviews
    14
    Review Management
    12
    Cons
    Expensive
    11
    Missing Features
    8
    Limited Features
    6
    Limited Functionality
    6
    Feature Limitations
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yotpo features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Customer Feedback
    Average: 8.7
    8.2
    Digital Media Monitoring
    Average: 8.0
    8.4
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yotpo
    Company Website
    Year Founded
    2011
    HQ Location
    New York
    Twitter
    @Yotpo
    19,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    822 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yot

Users
  • Owner
  • Founder
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yotpo is a platform that manages customer reviews, images, loyalty programs, and SMS marketing, and integrates these elements within a single ecosystem.
  • Reviewers frequently mention the ease of use, the ability to quickly set up and customize the platform, the seamless integration with other systems, and the valuable support from the Yotpo team.
  • Users reported issues with the platform being expensive and overly complex, limitations in customization and visual options, and dissatisfaction with the support received from Yotpo.
Yotpo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Customer Support
21
Helpful
16
Reviews
14
Review Management
12
Cons
Expensive
11
Missing Features
8
Limited Features
6
Limited Functionality
6
Feature Limitations
5
View All Pros and Cons
Yotpo features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
9.1
Customer Feedback
Average: 8.7
8.2
Digital Media Monitoring
Average: 8.0
8.4
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Yotpo
Company Website
Year Founded
2011
HQ Location
New York
Twitter
@Yotpo
19,296 Twitter followers
LinkedIn® Page
www.linkedin.com
822 employees on LinkedIn®
Yext
(1,007)4.4 out of 5
Optimized for quick response
View top Consulting Services for Yext
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

    Users
    • Marketing Coordinator
    • Digital Marketing Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 38% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yext is a platform that allows users to manage their online presence, including business listings, reviews, and social media accounts, across multiple platforms from a single dashboard.
    • Users frequently mention the ease of use, the ability to manage multiple locations, and the convenience of having all business information in one place as major benefits of using Yext.
    • Reviewers mentioned issues with the platform's user interface, difficulties in duplicating posts, high pricing, and a lack of customization options as some of the drawbacks of Yext.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yext Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    360
    Helpful
    199
    Centralized Management
    189
    Customer Support
    182
    Features
    165
    Cons
    Complex Usability
    99
    Learning Curve
    83
    Difficult Learning
    80
    Difficult Navigation
    68
    Limited Features
    67
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yext features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Customer Feedback
    Average: 8.7
    7.7
    Digital Media Monitoring
    Average: 8.0
    7.6
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yext
    Company Website
    Year Founded
    2006
    HQ Location
    New York
    Twitter
    @yext
    21,861 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,357 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

Users
  • Marketing Coordinator
  • Digital Marketing Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 38% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yext is a platform that allows users to manage their online presence, including business listings, reviews, and social media accounts, across multiple platforms from a single dashboard.
  • Users frequently mention the ease of use, the ability to manage multiple locations, and the convenience of having all business information in one place as major benefits of using Yext.
  • Reviewers mentioned issues with the platform's user interface, difficulties in duplicating posts, high pricing, and a lack of customization options as some of the drawbacks of Yext.
Yext Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
360
Helpful
199
Centralized Management
189
Customer Support
182
Features
165
Cons
Complex Usability
99
Learning Curve
83
Difficult Learning
80
Difficult Navigation
68
Limited Features
67
View All Pros and Cons
Yext features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.3
Customer Feedback
Average: 8.7
7.7
Digital Media Monitoring
Average: 8.0
7.6
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Yext
Company Website
Year Founded
2006
HQ Location
New York
Twitter
@yext
21,861 Twitter followers
LinkedIn® Page
www.linkedin.com
2,357 employees on LinkedIn®
Thryv
(1,990)4.3 out of 5
Optimized for quick response
Entry Level Price:Starting at $244.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to repla

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Health, Wellness and Fitness
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Thryv is a business management tool that handles customers, appointments, payments, and marketing.
    • Users like the time-saving aspect of Thryv, its ability to keep everything organized in one place, and its features for lead capture, lead scoring, email marketing, and social media marketing.
    • Users mentioned that some features are complex at first, the learning curve is steep, the price can be high for small teams, and there are occasional glitches with calendar sync.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Thryv Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    109
    Automation
    95
    Customer Support
    76
    Automation Features
    74
    Helpful
    62
    Cons
    Missing Features
    60
    Learning Curve
    53
    Limitations
    47
    Limited Features
    46
    Expensive
    34
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Thryv features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Customer Feedback
    Average: 8.7
    8.6
    Digital Media Monitoring
    Average: 8.0
    8.4
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Thryv
    Company Website
    Year Founded
    2012
    HQ Location
    Dallas, TX
    Twitter
    @thryv
    8,462 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,905 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to repla

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Health, Wellness and Fitness
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Thryv is a business management tool that handles customers, appointments, payments, and marketing.
  • Users like the time-saving aspect of Thryv, its ability to keep everything organized in one place, and its features for lead capture, lead scoring, email marketing, and social media marketing.
  • Users mentioned that some features are complex at first, the learning curve is steep, the price can be high for small teams, and there are occasional glitches with calendar sync.
Thryv Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
109
Automation
95
Customer Support
76
Automation Features
74
Helpful
62
Cons
Missing Features
60
Learning Curve
53
Limitations
47
Limited Features
46
Expensive
34
View All Pros and Cons
Thryv features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.6
Customer Feedback
Average: 8.7
8.6
Digital Media Monitoring
Average: 8.0
8.4
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Thryv
Company Website
Year Founded
2012
HQ Location
Dallas, TX
Twitter
@thryv
8,462 Twitter followers
LinkedIn® Page
www.linkedin.com
5,905 employees on LinkedIn®
Reputation
(2,387)4.6 out of 5
Optimized for quick response
10th Easiest To Use in Online Reputation Management software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation is a centralized platform that collects and manages user ratings and reviews from various platforms, offers real-time review monitoring, and provides insights from marketing campaigns.
    • Users like Reputation's ability to centralize reviews, its real-time review monitoring system, and the insights it provides from marketing campaigns, which guide users in SEO improvements.
    • Reviewers noted that Reputation lacks a strong social media presence and management, and its reporting often lags, causing confusion in reviews navigation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    222
    Review Management
    163
    Helpful
    149
    Centralized Reviews
    129
    Reputation Management
    114
    Cons
    Improvement Needed
    54
    Review Management
    46
    Missing Features
    44
    Reporting Issues
    33
    Review Issues
    33
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reputation features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Customer Feedback
    Average: 8.7
    8.5
    Digital Media Monitoring
    Average: 8.0
    8.6
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputation
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    10,945 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    728 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation is a centralized platform that collects and manages user ratings and reviews from various platforms, offers real-time review monitoring, and provides insights from marketing campaigns.
  • Users like Reputation's ability to centralize reviews, its real-time review monitoring system, and the insights it provides from marketing campaigns, which guide users in SEO improvements.
  • Reviewers noted that Reputation lacks a strong social media presence and management, and its reporting often lags, causing confusion in reviews navigation.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
222
Review Management
163
Helpful
149
Centralized Reviews
129
Reputation Management
114
Cons
Improvement Needed
54
Review Management
46
Missing Features
44
Reporting Issues
33
Review Issues
33
View All Pros and Cons
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
9.0
Customer Feedback
Average: 8.7
8.5
Digital Media Monitoring
Average: 8.0
8.6
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Reputation
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
10,945 Twitter followers
LinkedIn® Page
www.linkedin.com
728 employees on LinkedIn®
Reviews.io
(628)4.8 out of 5
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and

    Users
    • Director
    • Managing Director
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 84% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reviews.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    91
    Helpful
    53
    Ease of Use
    40
    Team Helpfulness
    33
    Response Time
    24
    Cons
    Expensive
    11
    Poor Customer Support
    8
    Difficult Setup
    6
    Review Issues
    6
    Difficult Navigation
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reviews.io features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Customer Feedback
    Average: 8.7
    8.1
    Digital Media Monitoring
    Average: 8.0
    8.8
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    clearer.io
    Year Founded
    2022
    HQ Location
    Boston, MA
    Twitter
    @clearer_io
    172 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and

Users
  • Director
  • Managing Director
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 84% Small-Business
  • 14% Mid-Market
Reviews.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
91
Helpful
53
Ease of Use
40
Team Helpfulness
33
Response Time
24
Cons
Expensive
11
Poor Customer Support
8
Difficult Setup
6
Review Issues
6
Difficult Navigation
5
View All Pros and Cons
Reviews.io features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.4
Customer Feedback
Average: 8.7
8.1
Digital Media Monitoring
Average: 8.0
8.8
Competitive Intelligence
Average: 8.3
Seller Details
Seller
clearer.io
Year Founded
2022
HQ Location
Boston, MA
Twitter
@clearer_io
172 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Liftify
(151)5.0 out of 5
1st Easiest To Use in Online Reputation Management software
Entry Level Price:$1,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Liftify helps brands grow their customer base and boost lifetime value. Optimize your marketing spend to expand reach, convert leads, and drive organic growth.

    Users
    • Owner
    • General Manager
    Industries
    • Consumer Services
    • Construction
    Market Segment
    • 59% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Liftify Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    48
    Ease of Use
    40
    Review Increase
    40
    Helpful
    35
    Effective
    21
    Cons
    Poor Reporting
    3
    Access Limitations
    1
    Content Repetition
    1
    Filtering Issues
    1
    Integration Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Liftify features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.7
    Customer Feedback
    Average: 8.7
    8.0
    Digital Media Monitoring
    Average: 8.0
    8.7
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Liftify
    Company Website
    Year Founded
    2020
    HQ Location
    Indianapolis, US
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Liftify helps brands grow their customer base and boost lifetime value. Optimize your marketing spend to expand reach, convert leads, and drive organic growth.

Users
  • Owner
  • General Manager
Industries
  • Consumer Services
  • Construction
Market Segment
  • 59% Small-Business
  • 33% Mid-Market
Liftify Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
48
Ease of Use
40
Review Increase
40
Helpful
35
Effective
21
Cons
Poor Reporting
3
Access Limitations
1
Content Repetition
1
Filtering Issues
1
Integration Issues
1
View All Pros and Cons
Liftify features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.0
9.7
Customer Feedback
Average: 8.7
8.0
Digital Media Monitoring
Average: 8.0
8.7
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Liftify
Company Website
Year Founded
2020
HQ Location
Indianapolis, US
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Localo
(134)4.9 out of 5
View top Consulting Services for Localo
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Localo is a local marketing automation platform that helps local SEO specialists, marketing agencies, and freelancers optimize, manage, and scale Google Business Profile management for their clients.

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 94% Small-Business
    • 2% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Localo is a tool for local SEO optimization, scheduling, and task management, designed to improve visibility and provide keyword guidance.
    • Reviewers frequently mention the ease of setup, the ability to manage all profiles in one window, and the clear recommendations for website linking and audit suggestions.
    • Reviewers experienced issues with integration with other platforms, limitations in posting to multiple social media pages, and confusion with the positioning feature and task list.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Localo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Features
    8
    Time-saving
    8
    Easy Setup
    7
    Simple
    7
    Cons
    Improvement Needed
    2
    Inaccuracy
    2
    Inaccurate Data
    2
    Missing Features
    2
    Tagging Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Localo features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Customer Feedback
    Average: 8.7
    6.5
    Digital Media Monitoring
    Average: 8.0
    9.1
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Localo
    Year Founded
    2020
    HQ Location
    Wrocław, Poland
    Twitter
    @Localo_tool
    62 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Localo is a local marketing automation platform that helps local SEO specialists, marketing agencies, and freelancers optimize, manage, and scale Google Business Profile management for their clients.

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 94% Small-Business
  • 2% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Localo is a tool for local SEO optimization, scheduling, and task management, designed to improve visibility and provide keyword guidance.
  • Reviewers frequently mention the ease of setup, the ability to manage all profiles in one window, and the clear recommendations for website linking and audit suggestions.
  • Reviewers experienced issues with integration with other platforms, limitations in posting to multiple social media pages, and confusion with the positioning feature and task list.
Localo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Features
8
Time-saving
8
Easy Setup
7
Simple
7
Cons
Improvement Needed
2
Inaccuracy
2
Inaccurate Data
2
Missing Features
2
Tagging Issues
2
View All Pros and Cons
Localo features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.3
Customer Feedback
Average: 8.7
6.5
Digital Media Monitoring
Average: 8.0
9.1
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Localo
Year Founded
2020
HQ Location
Wrocław, Poland
Twitter
@Localo_tool
62 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Synup
(316)4.5 out of 5
12th Easiest To Use in Online Reputation Management software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Synup is an operating system built for marketing agencies to help them grow revenue, retain clients, and deliver a better end-client experience, all from one platform. Instead of agencies juggling mul

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Financial Services
    Market Segment
    • 76% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Synup is a tool that supports businesses in managing their listings across multiple search engines, monitoring reviews, and planning social media content.
    • Reviewers appreciate Synup's ease of use, its ability to run on auto-pilot once set up, the natural and friendly tone of the AI review responder, the easy management of directory listings, the helpful and responsive customer support, and the convenience of having one dashboard for social posting.
    • Users reported inconsistent billing experiences, a cumbersome user interface, difficulties in connecting multiple businesses to the Facebook admin via the Synup dashboard, a need for consistent training due to overwhelming features, occasional server downtime, delays in syncing updates, and complexity in advanced features like social analytics and custom reporting.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Synup Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    92
    Helpful
    65
    Customer Support
    61
    Review Management
    60
    Centralized Management
    51
    Cons
    Learning Curve
    16
    Feature Limitations
    12
    Difficult Learning
    11
    Improvement Needed
    9
    Lack of Features
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Synup features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Customer Feedback
    Average: 8.7
    8.3
    Digital Media Monitoring
    Average: 8.0
    8.8
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Synup
    Year Founded
    2014
    HQ Location
    New York, New York
    Twitter
    @synup
    3,085 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Synup is an operating system built for marketing agencies to help them grow revenue, retain clients, and deliver a better end-client experience, all from one platform. Instead of agencies juggling mul

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Financial Services
Market Segment
  • 76% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Synup is a tool that supports businesses in managing their listings across multiple search engines, monitoring reviews, and planning social media content.
  • Reviewers appreciate Synup's ease of use, its ability to run on auto-pilot once set up, the natural and friendly tone of the AI review responder, the easy management of directory listings, the helpful and responsive customer support, and the convenience of having one dashboard for social posting.
  • Users reported inconsistent billing experiences, a cumbersome user interface, difficulties in connecting multiple businesses to the Facebook admin via the Synup dashboard, a need for consistent training due to overwhelming features, occasional server downtime, delays in syncing updates, and complexity in advanced features like social analytics and custom reporting.
Synup Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
92
Helpful
65
Customer Support
61
Review Management
60
Centralized Management
51
Cons
Learning Curve
16
Feature Limitations
12
Difficult Learning
11
Improvement Needed
9
Lack of Features
9
View All Pros and Cons
Synup features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.9
Customer Feedback
Average: 8.7
8.3
Digital Media Monitoring
Average: 8.0
8.8
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Synup
Year Founded
2014
HQ Location
New York, New York
Twitter
@synup
3,085 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
Experience.com
(362)4.8 out of 5
Optimized for quick response
9th Easiest To Use in Online Reputation Management software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

    Users
    • Branch Manager
    • Loan Officer
    Industries
    • Financial Services
    • Real Estate
    Market Segment
    • 41% Mid-Market
    • 30% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence.
    • Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform.
    • Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Experience.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    103
    Helpful
    78
    Customer Support
    76
    Review Management
    66
    Experience
    56
    Cons
    Linking Issues
    18
    Reporting Issues
    12
    Missing Features
    11
    Social Media Integration
    11
    Connection Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Experience.com features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Customer Feedback
    Average: 8.7
    8.9
    Digital Media Monitoring
    Average: 8.0
    9.1
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Experience.com
    Company Website
    Year Founded
    2015
    HQ Location
    San Ramon, California
    LinkedIn® Page
    www.linkedin.com
    257 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

Users
  • Branch Manager
  • Loan Officer
Industries
  • Financial Services
  • Real Estate
Market Segment
  • 41% Mid-Market
  • 30% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence.
  • Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform.
  • Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
Experience.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
103
Helpful
78
Customer Support
76
Review Management
66
Experience
56
Cons
Linking Issues
18
Reporting Issues
12
Missing Features
11
Social Media Integration
11
Connection Issues
9
View All Pros and Cons
Experience.com features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.4
Customer Feedback
Average: 8.7
8.9
Digital Media Monitoring
Average: 8.0
9.1
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Experience.com
Company Website
Year Founded
2015
HQ Location
San Ramon, California
LinkedIn® Page
www.linkedin.com
257 employees on LinkedIn®
Edge
(187)4.8 out of 5
2nd Easiest To Use in Online Reputation Management software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage En

    Users
    • Budtender
    • General Manager
    Industries
    • Retail
    • Health, Wellness and Fitness
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Edge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    110
    Customer Support
    95
    Ease of Use
    47
    Reviews
    35
    Navigation Ease
    26
    Cons
    Poor Customer Support
    8
    Delays
    7
    Learning Curve
    7
    Missing Features
    7
    Review Management
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Edge features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Customer Feedback
    Average: 8.7
    8.6
    Digital Media Monitoring
    Average: 8.0
    9.0
    Competitive Intelligence
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Edge
    Year Founded
    2019
    HQ Location
    Elk Grove, US
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage En

Users
  • Budtender
  • General Manager
Industries
  • Retail
  • Health, Wellness and Fitness
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
Edge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
110
Customer Support
95
Ease of Use
47
Reviews
35
Navigation Ease
26
Cons
Poor Customer Support
8
Delays
7
Learning Curve
7
Missing Features
7
Review Management
6
View All Pros and Cons
Edge features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.0
9.5
Customer Feedback
Average: 8.7
8.6
Digital Media Monitoring
Average: 8.0
9.0
Competitive Intelligence
Average: 8.3
Seller Details
Seller
Edge
Year Founded
2019
HQ Location
Elk Grove, US
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Business Type
Sort by
Clear All
  • Small-Business
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Business Type
Sort by
Clear All

67 Listings in Small Business Online Reputation Management Available

  • Sort By:
    G2 Score