Best Multilingual Customer Support Software
Multilingual customer support software products improve the capabilities of contact centers and customer support teams by expanding their reach into international customer populations. Multinational companies with global customers and companies with ambitions to break into foreign markets often require multilingual capabilities to communicate with their growing customer base.
Translation support required by customer service teams must be able to handle the volume of service requests with a quick turnaround on service-level agreements. Multilingual customer support solves this issue using machine translation technology to provide real-time and reliable translation capabilities. Some products may be coupled with post-editing services to provide quality assurance on translation outputs.
Multilingual customer support distinguishes itself from other localization software such as computer-assisted translation software and machine translation software by focusing on providing translation support to customer service teams. The software is designed to integrate with customer service software such as help desk software, live chat software, feedback analytics software, social customer service software, and CRM software.
To qualify for inclusion into the Multilingual Customer Support category, a product must:
Featured Multilingual Customer Support Software At A Glance
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Crowdin is a leading AI-powered localization software for teams. Connect 700+ tools to translate your content. Create and manage all your multilingual content in one place. Localize your apps, soft
2,664 Twitter followers
BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel su
11,940 Twitter followers
Lokalise is your strategic localization partner for delivering high quality native-sounding digital experiences — for your global users — intuitively and accurately. Trusted by over 3,000 companies
2,060 Twitter followers
Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while
Language IO ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, wh
1,279 Twitter followers
Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Since 2016, Ada has powered more than 5.
Ada is a customer support tool that provides automated responses to customer inquiries, offers data gathering, and allows for customization and integration with other platforms. Reviewers appreciate Ada's ease of use, robust API/HTTP capabilities, frequent updates, and the ability to train and improve the system, along with the excellent customer support and smooth implementation process. Users mentioned issues with pricing, security updates, user engagement in playbooks, reporting on categorization, training multiple bots individually, and challenges with certain integrations.
1,881 Twitter followers
Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans i
3,725 Twitter followers
Language Weaver, is the world's most powerful, comprehensive, and adaptable neural machine translation platform. Language Weaver helps global enterprises, governments, law firms, and financial institu
16,000 Twitter followers
MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Cen
810 Twitter followers
Typewise is an enterprise-grade AI Agent Platform that transforms customer experience (CX) by autonomously resolving entire customer support cases end-to-end. Fortune 500 brands use Typewise to cut ef
752 Twitter followers
Helpshift is an AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). We orchestrate and enable player engagement by uniquely integrating three foundational pillars:
5,012 Twitter followers
TextUnited is an award-winning, cloud-based Translation Management System. Providing a collaborative translation environment, we deliver scalable, multilingual processes - facilitating omnichannel c
379 Twitter followers
Watch your website translate into 100+ languages expanding your business into uncharted territories! Your website will instantly be displayed to the visitor in their device language.
43 Twitter followers
To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solutio
117 Twitter followers
Save Money on Multilingual Customer Service ChatLingual’s enterprise multilingual messaging platform enables your service delivery teams to support native-language customer interactions. Assist custo
102 Twitter followers
