Best Multilingual Customer Support Software
Multilingual customer support software products improve the capabilities of contact centers and customer support teams by expanding their reach into international customer populations. Multinational companies with global customers and companies with ambitions to break into foreign markets often require multilingual capabilities to communicate with their growing customer base.
Translation support required by customer service teams must be able to handle the volume of service requests with a quick turnaround on service-level agreements. Multilingual customer support solves this issue using machine translation technology to provide real-time and reliable translation capabilities. Some products may be coupled with post-editing services to provide quality assurance on translation outputs.
Multilingual customer support distinguishes itself from other localization software such as computer-assisted translation software and machine translation software by focusing on providing translation support to customer service teams. The software is designed to integrate with customer service software such as help desk software, live chat software, feedback analytics software, social customer service software, and CRM software.
To qualify for inclusion into the Multilingual Customer Support category, a product must:
Best Multilingual Customer Support Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Crowdin is an AI-powered localization software for teams. Connect 600+ tools to translate your content. Create and manage all your multilingual content in one place. Localize your apps, software, w
- Software Engineer
- CEO
- Computer Software
- Computer Games
- 58% Small-Business
- 30% Mid-Market
2,668 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans in
- Consumer Services
- Leisure, Travel & Tourism
- 47% Mid-Market
- 32% Enterprise
3,797 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
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Lokalise is not just a platform, but a strategic partner that makes localization so easy and profitable for teams that they no longer have to stress about manual translation tasks, bugs and errors, hi
- Product Manager
- CTO
- Computer Software
- Financial Services
- 45% Mid-Market
- 42% Small-Business
2,077 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Language I/O ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, w
- Computer Software
- Information Technology and Services
- 54% Mid-Market
- 25% Enterprise
1,305 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Language Weaver, part of the RWS Group, is the world's most powerful, comprehensive, and adaptable neural machine translation platform. Language Weaver helps global enterprises, governments, law firms
- Translation and Localization
- 70% Small-Business
- 23% Enterprise
16,180 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
MaestroQA makes omnichannel quality assurance software for modern support teams. Etsy, Mailchimp, Peloton, Credit Karma, and more use MaestroQA to improve agent performance, optimize CX processes, u
- Quality Analyst
- Teammate
- Consumer Services
- Computer Software
- 54% Mid-Market
- 29% Enterprise
845 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
TransPerfect is a platform that offers multiple levels of service based on client needs, ranging from draft / summary translation up to certified translation, featuring multi-step translation and revi
- 50% Small-Business
- 40% Enterprise
584 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Watch your website translate into 100+ languages expanding your business into uncharted territories! Your website will instantly be displayed to the visitor in their device language.
- 53% Small-Business
- 42% Mid-Market
45 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us
- Customer Service Representative
- Customer Support
- Computer Games
- Entertainment
- 62% Mid-Market
- 22% Small-Business
4,319 Twitter followers
- Overview
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- User Satisfaction
- Seller Details
To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solutio
- 77% Small-Business
- 23% Mid-Market
117 Twitter followers
- Overview
- User Satisfaction
- Seller Details
TextUnited is an award-winning, cloud-based Translation Management System. Providing a collaborative translation environment, we deliver scalable, multilingual processes - facilitating omnichannel c
- Translation and Localization
- Computer Software
- 59% Small-Business
- 28% Enterprise
382 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Save Money on Multilingual Customer Service ChatLingual’s enterprise multilingual messaging platform enables your service delivery teams to support native-language customer interactions. Assist custo
- 36% Mid-Market
- 36% Small-Business
102 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Oscar Chat AI Chatbots & Pop-ups & Livechat Convert more visitors into customers and provide exceptional support with our AI-powered chatbot, live chat agents, and pop-ups. Oscar Chat –
- Marketing and Advertising
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Lingpad is a secure, advanced AI translation tool designed to streamline multilingual customer service and document translation. Our platform empowers businesses to provide seamless multilingual custo
- 50% Mid-Market
- 40% Small-Business
38 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Siena is the leading omnichannel Empathic AI Agent to automate CX with zero human supervision. By seamlessly integrating with your help desk and learning from your existing knowledge sources and proce
- Consumer Goods
- Retail
- 71% Small-Business
- 29% Mid-Market
