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Best Knowledge Management Software - Page 6

Gauri Pawsey
GP
Researched and written by Gauri Pawsey

Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types.

The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information.

Knowledge management encompasses a range of specialized software products, with four subcategories—knowledge base software, Q&A platforms software, standard operating procedures software, and work instructions software. While some products are solely placed in one category, others with overlapping feature sets are placed in multiple.

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Best Knowledge Management Software At A Glance

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Highest Performer:
Top Trending:
Best Free Software:
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Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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408 Listings in Knowledge Management Available
(82)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Agentic AI Workflow Orchestration for Complex CX. Zingtree is the first Deterministic Agentic AI platform for complex CX. Zingtree’s no-code, enterprise-grade workflow automation platform empowers

    Users
    No information available
    Industries
    • Consumer Services
    • Consumer Goods
    Market Segment
    • 44% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zingtree Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    54
    Helpful
    29
    Intuitive
    29
    Features
    20
    Customer Support
    17
    Cons
    Missing Features
    12
    Learning Curve
    10
    Limited Options
    9
    Limited Customization
    8
    Slow Performance
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zingtree features and usability ratings that predict user satisfaction
    8.4
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zingtree
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, US
    Twitter
    @zingtree
    253 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    38 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Agentic AI Workflow Orchestration for Complex CX. Zingtree is the first Deterministic Agentic AI platform for complex CX. Zingtree’s no-code, enterprise-grade workflow automation platform empowers

Users
No information available
Industries
  • Consumer Services
  • Consumer Goods
Market Segment
  • 44% Mid-Market
  • 33% Small-Business
Zingtree Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
54
Helpful
29
Intuitive
29
Features
20
Customer Support
17
Cons
Missing Features
12
Learning Curve
10
Limited Options
9
Limited Customization
8
Slow Performance
8
Zingtree features and usability ratings that predict user satisfaction
8.4
Q & A
Average: 8.6
Seller Details
Seller
Zingtree
Company Website
Year Founded
2020
HQ Location
Palo Alto, US
Twitter
@zingtree
253 Twitter followers
LinkedIn® Page
www.linkedin.com
38 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital exper

    Users
    No information available
    Industries
    • Information Technology and Services
    • Non-Profit Organization Management
    Market Segment
    • 56% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Igloo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Centralized Management
    2
    Collaboration
    2
    Collaboration Focus
    2
    Communication
    2
    Cons
    Limited Customization
    2
    Limited Features
    2
    Complexity
    1
    Expensive
    1
    File Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Igloo features and usability ratings that predict user satisfaction
    8.9
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Igloo
    Year Founded
    2008
    HQ Location
    Kitchener, Canada
    Twitter
    @IglooSoftware
    7,448 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    52 employees on LinkedIn®
    Phone
    +1.877.664.4566
Product Description
How are these determined?Information
This description is provided by the seller.

Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital exper

Users
No information available
Industries
  • Information Technology and Services
  • Non-Profit Organization Management
Market Segment
  • 56% Mid-Market
  • 30% Enterprise
Igloo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Centralized Management
2
Collaboration
2
Collaboration Focus
2
Communication
2
Cons
Limited Customization
2
Limited Features
2
Complexity
1
Expensive
1
File Management
1
Igloo features and usability ratings that predict user satisfaction
8.9
Q & A
Average: 8.6
Seller Details
Seller
Igloo
Year Founded
2008
HQ Location
Kitchener, Canada
Twitter
@IglooSoftware
7,448 Twitter followers
LinkedIn® Page
www.linkedin.com
52 employees on LinkedIn®
Phone
+1.877.664.4566

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(106)4.5 out of 5
Optimized for quick response
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HUB is a people-focused intranet solution designed to enhance internal communication and employee engagement within organizations. This digital workplace platform creates a connected environment where

    Users
    No information available
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 74% Mid-Market
    • 16% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hub is a platform designed to facilitate internal communications, featuring various tools such as forms, news, and polls.
    • Reviewers frequently mention the intuitive user experience, the ease of navigation, the ability to customize page layouts, and the robust security and reporting capabilities.
    • Users experienced limitations in the platform's integrations and search function, complexity in the back office, and a lack of mobile app and integration with Whatsapp.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Customer Support
    23
    Helpful
    18
    Features
    16
    Customization
    13
    Cons
    Limited Customization
    10
    Missing Features
    10
    Limited Options
    8
    Poor Design
    8
    Confusion
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hub features and usability ratings that predict user satisfaction
    8.1
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2003
    HQ Location
    London, England
    Twitter
    @pancentric
    2,243 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HUB is a people-focused intranet solution designed to enhance internal communication and employee engagement within organizations. This digital workplace platform creates a connected environment where

Users
No information available
Industries
  • Insurance
  • Financial Services
Market Segment
  • 74% Mid-Market
  • 16% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hub is a platform designed to facilitate internal communications, featuring various tools such as forms, news, and polls.
  • Reviewers frequently mention the intuitive user experience, the ease of navigation, the ability to customize page layouts, and the robust security and reporting capabilities.
  • Users experienced limitations in the platform's integrations and search function, complexity in the back office, and a lack of mobile app and integration with Whatsapp.
Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Customer Support
23
Helpful
18
Features
16
Customization
13
Cons
Limited Customization
10
Missing Features
10
Limited Options
8
Poor Design
8
Confusion
7
Hub features and usability ratings that predict user satisfaction
8.1
Q & A
Average: 8.6
Seller Details
Company Website
Year Founded
2003
HQ Location
London, England
Twitter
@pancentric
2,243 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chat with documents. Get instant answers with cited sources.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 54% Small-Business
    • 32% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ChatDOC features and usability ratings that predict user satisfaction
    9.0
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ChatDOC
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chat with documents. Get instant answers with cited sources.

Users
No information available
Industries
No information available
Market Segment
  • 54% Small-Business
  • 32% Mid-Market
ChatDOC features and usability ratings that predict user satisfaction
9.0
Q & A
Average: 8.6
Seller Details
Seller
ChatDOC
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Discourse helps businesses build trusted online communities where engagement drives retention, support, and knowledge sharing. Designed to scale and easy to adapt, it offers full data control and powe

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 41% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Discourse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    2
    Knowledge Sharing
    2
    User Interaction
    2
    Content Management
    1
    Customizability
    1
    Cons
    Content Management
    1
    Data Loss
    1
    Irrelevant Content
    1
    Limited Customization
    1
    Notification Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Discourse features and usability ratings that predict user satisfaction
    10.0
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Discourse
    Year Founded
    2012
    HQ Location
    El Cerrito, CA
    Twitter
    @discourse
    11,909 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    217 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Discourse helps businesses build trusted online communities where engagement drives retention, support, and knowledge sharing. Designed to scale and easy to adapt, it offers full data control and powe

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 41% Small-Business
  • 37% Mid-Market
Discourse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
2
Knowledge Sharing
2
User Interaction
2
Content Management
1
Customizability
1
Cons
Content Management
1
Data Loss
1
Irrelevant Content
1
Limited Customization
1
Notification Issues
1
Discourse features and usability ratings that predict user satisfaction
10.0
Q & A
Average: 8.6
Seller Details
Seller
Discourse
Year Founded
2012
HQ Location
El Cerrito, CA
Twitter
@discourse
11,909 Twitter followers
LinkedIn® Page
www.linkedin.com
217 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Perplexity is the fastest way to get information. It's a tool that empowers everyone in the world to learn anything in their own way, using their own language or at their own level. When you ask a que

    Users
    No information available
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 60% Small-Business
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Perplexity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Useful
    19
    Helpful
    10
    Functionality
    9
    Time-Saving
    7
    Cons
    Usage Limitations
    10
    AI Limitations
    9
    Context Understanding
    4
    Slow Performance
    4
    Cost
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Perplexity features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2022
    HQ Location
    San Francisco, California
    Twitter
    @perplexity_ai
    374,503 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,807 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Perplexity is the fastest way to get information. It's a tool that empowers everyone in the world to learn anything in their own way, using their own language or at their own level. When you ask a que

Users
No information available
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 60% Small-Business
  • 13% Mid-Market
Perplexity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Useful
19
Helpful
10
Functionality
9
Time-Saving
7
Cons
Usage Limitations
10
AI Limitations
9
Context Understanding
4
Slow Performance
4
Cost
2
Perplexity features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Year Founded
2022
HQ Location
San Francisco, California
Twitter
@perplexity_ai
374,503 Twitter followers
LinkedIn® Page
www.linkedin.com
1,807 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    REWO is a plug & play end-to-end video SOP platform that transfers knowledge up to 12x faster than traditional documentation methods. REWO drastically improves capturing, visualizing and communica

    Users
    No information available
    Industries
    • Automotive
    Market Segment
    • 58% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • REWO features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    VIAR
    Year Founded
    2015
    HQ Location
    Celje, SI
    Twitter
    @weareviar
    3,643 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

REWO is a plug & play end-to-end video SOP platform that transfers knowledge up to 12x faster than traditional documentation methods. REWO drastically improves capturing, visualizing and communica

Users
No information available
Industries
  • Automotive
Market Segment
  • 58% Mid-Market
  • 33% Enterprise
REWO features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Seller
VIAR
Year Founded
2015
HQ Location
Celje, SI
Twitter
@weareviar
3,643 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
(98)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $10.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Axero is an award-winning platform that unites your team and moves work forward. Your people, company updates, documents, projects, communication - all together, and all instantly searchable. Loaded w

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 23% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Axero is a customizable platform that provides an interface and administration capabilities for user administration and configuration of pages, aiming to enhance company-wide collaboration and updates.
    • Reviewers appreciate the platform's intuitive design, ease of use, excellent support, and the ability to improve communication and workflow within the company, with many praising the fast response time of the customer support team.
    • Reviewers mentioned issues with content loading into the system, the high price for smaller organizations, the complexity of the backend, and the lack of satisfactory internal communication components, along with a dependency on third-party infrastructure.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Axero Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customer Support
    16
    Features
    12
    Customization Flexibility
    11
    Helpful
    11
    Cons
    Missing Features
    8
    Confusion
    6
    Learning Curve
    6
    Inefficient Searching
    4
    Limited Functionality
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Axero features and usability ratings that predict user satisfaction
    8.3
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2008
    HQ Location
    New York, NY
    Twitter
    @AxeroSolutions
    420 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Axero is an award-winning platform that unites your team and moves work forward. Your people, company updates, documents, projects, communication - all together, and all instantly searchable. Loaded w

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 23% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Axero is a customizable platform that provides an interface and administration capabilities for user administration and configuration of pages, aiming to enhance company-wide collaboration and updates.
  • Reviewers appreciate the platform's intuitive design, ease of use, excellent support, and the ability to improve communication and workflow within the company, with many praising the fast response time of the customer support team.
  • Reviewers mentioned issues with content loading into the system, the high price for smaller organizations, the complexity of the backend, and the lack of satisfactory internal communication components, along with a dependency on third-party infrastructure.
Axero Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customer Support
16
Features
12
Customization Flexibility
11
Helpful
11
Cons
Missing Features
8
Confusion
6
Learning Curve
6
Inefficient Searching
4
Limited Functionality
4
Axero features and usability ratings that predict user satisfaction
8.3
Q & A
Average: 8.6
Seller Details
Company Website
Year Founded
2008
HQ Location
New York, NY
Twitter
@AxeroSolutions
420 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickLearn is the market leading solution for creating easy user instructions, e-learning and process videos for business software. ClickLearn will automate writing your business-critical walk-thr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ClickLearn Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Easy Creation
    4
    Efficiency
    4
    Training
    3
    Content Creation
    2
    Cons
    Audio Issues
    2
    Editor Issues
    2
    Limited Editing
    2
    Bug Issues
    1
    Compatibility Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ClickLearn features and usability ratings that predict user satisfaction
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2009
    HQ Location
    Copenhagen K, DK
    Twitter
    @ClickLearn
    481 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    75 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickLearn is the market leading solution for creating easy user instructions, e-learning and process videos for business software. ClickLearn will automate writing your business-critical walk-thr

Users
No information available
Industries
No information available
Market Segment
  • 45% Enterprise
  • 40% Mid-Market
ClickLearn Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Easy Creation
4
Efficiency
4
Training
3
Content Creation
2
Cons
Audio Issues
2
Editor Issues
2
Limited Editing
2
Bug Issues
1
Compatibility Issues
1
ClickLearn features and usability ratings that predict user satisfaction
0.0
No information available
Seller Details
Year Founded
2009
HQ Location
Copenhagen K, DK
Twitter
@ClickLearn
481 Twitter followers
LinkedIn® Page
www.linkedin.com
75 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ReadMe transforms static API documentation into interactive developer hubs that help users succeed with your APIs. Help developers make their first call faster, quickly troubleshoot issues along the w

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 56% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ReadMe Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Customization
    1
    Easy Setup
    1
    Features
    1
    Cons
    Limited Customization
    1
    Limited Reporting
    1
    Missing Features
    1
    Search Limitations
    1
    Software Bugs
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ReadMe features and usability ratings that predict user satisfaction
    8.7
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ReadMe
    Year Founded
    2015
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ReadMe transforms static API documentation into interactive developer hubs that help users succeed with your APIs. Help developers make their first call faster, quickly troubleshoot issues along the w

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 56% Small-Business
  • 40% Mid-Market
ReadMe Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Customization
1
Easy Setup
1
Features
1
Cons
Limited Customization
1
Limited Reporting
1
Missing Features
1
Search Limitations
1
Software Bugs
1
ReadMe features and usability ratings that predict user satisfaction
8.7
Q & A
Average: 8.6
Seller Details
Seller
ReadMe
Year Founded
2015
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RightAnswers is the leading KCS v6 verified knowledge management platform designed for complex enterprises needing scalable, AI-powered support solutions. We have over 20 years of experience provid

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 57% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Upland RightAnswers Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Customer Support
    9
    Features
    5
    Helpful
    5
    Artificial Intelligence
    4
    Cons
    AI Limitations
    3
    Delays
    3
    Learning Curve
    2
    Poor Customer Support
    2
    Software Bugs
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Upland RightAnswers features and usability ratings that predict user satisfaction
    8.3
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, TX
    LinkedIn® Page
    www.linkedin.com
    852 employees on LinkedIn®
    Ownership
    NASDAQ:UPLD
Product Description
How are these determined?Information
This description is provided by the seller.

RightAnswers is the leading KCS v6 verified knowledge management platform designed for complex enterprises needing scalable, AI-powered support solutions. We have over 20 years of experience provid

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 57% Enterprise
  • 24% Mid-Market
Upland RightAnswers Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Customer Support
9
Features
5
Helpful
5
Artificial Intelligence
4
Cons
AI Limitations
3
Delays
3
Learning Curve
2
Poor Customer Support
2
Software Bugs
2
Upland RightAnswers features and usability ratings that predict user satisfaction
8.3
Q & A
Average: 8.6
Seller Details
Company Website
Year Founded
2010
HQ Location
Austin, TX
LinkedIn® Page
www.linkedin.com
852 employees on LinkedIn®
Ownership
NASDAQ:UPLD
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smarter, faster answers Deliver crowdsourced and verified knowledge in bite-size, wherever your teams work (Email, Slack, CRM, Chrome, and more). Accelerate deals and provide outstanding customer expe

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 64% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Seismic Knowledge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Knowledge Base
    1
    Knowledge Management
    1
    Cons
    AI Limitations
    1
    Chat Functionality Issues
    1
    Difficult Settings
    1
    Inadequate Features
    1
    Inefficient Search Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Seismic Knowledge features and usability ratings that predict user satisfaction
    8.5
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Seismic
    Year Founded
    2010
    HQ Location
    San Diego, CA
    Twitter
    @SeismicSoftware
    3,819 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,304 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Smarter, faster answers Deliver crowdsourced and verified knowledge in bite-size, wherever your teams work (Email, Slack, CRM, Chrome, and more). Accelerate deals and provide outstanding customer expe

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 64% Mid-Market
  • 20% Small-Business
Seismic Knowledge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Knowledge Base
1
Knowledge Management
1
Cons
AI Limitations
1
Chat Functionality Issues
1
Difficult Settings
1
Inadequate Features
1
Inefficient Search Functionality
1
Seismic Knowledge features and usability ratings that predict user satisfaction
8.5
Q & A
Average: 8.6
Seller Details
Seller
Seismic
Year Founded
2010
HQ Location
San Diego, CA
Twitter
@SeismicSoftware
3,819 Twitter followers
LinkedIn® Page
www.linkedin.com
1,304 employees on LinkedIn®
(16)4.9 out of 5
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zavanta by Comprose is the trusted solution for organizations that can’t afford to get it wrong. In industries where the stakes are high, such as finance, healthcare, or manufacturing, clarity and con

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zavanta by Comprose Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Communication
    2
    Customer Support
    2
    Policy Management
    2
    Daily Usage
    1
    Cons
    Complex Setup
    1
    Confusion
    1
    Integration Issues
    1
    Limited Features
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zavanta by Comprose features and usability ratings that predict user satisfaction
    8.5
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1987
    HQ Location
    St. Louis Metro Area, Missouri
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zavanta by Comprose is the trusted solution for organizations that can’t afford to get it wrong. In industries where the stakes are high, such as finance, healthcare, or manufacturing, clarity and con

Users
No information available
Industries
No information available
Market Segment
  • 56% Mid-Market
  • 38% Small-Business
Zavanta by Comprose Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Communication
2
Customer Support
2
Policy Management
2
Daily Usage
1
Cons
Complex Setup
1
Confusion
1
Integration Issues
1
Limited Features
1
Missing Features
1
Zavanta by Comprose features and usability ratings that predict user satisfaction
8.5
Q & A
Average: 8.6
Seller Details
Company Website
Year Founded
1987
HQ Location
St. Louis Metro Area, Missouri
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv

    Users
    No information available
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Capacity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Easy Setup
    6
    Efficiency
    5
    Helpful
    5
    Customer Support
    4
    Cons
    Inadequate Features
    2
    Lack of Features
    2
    Limited Features
    2
    Access Limitations
    1
    Cost
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Capacity features and usability ratings that predict user satisfaction
    8.8
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Capacity
    Year Founded
    2017
    HQ Location
    University City, Missouri
    Twitter
    @GoCapacity
    524 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    588 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv

Users
No information available
Industries
  • Financial Services
  • Banking
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
Capacity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Easy Setup
6
Efficiency
5
Helpful
5
Customer Support
4
Cons
Inadequate Features
2
Lack of Features
2
Limited Features
2
Access Limitations
1
Cost
1
Capacity features and usability ratings that predict user satisfaction
8.8
Q & A
Average: 8.6
Seller Details
Seller
Capacity
Year Founded
2017
HQ Location
University City, Missouri
Twitter
@GoCapacity
524 Twitter followers
LinkedIn® Page
www.linkedin.com
588 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Create an infinite canvas where cards resemble a neatly organized collection of inter-related ideas, like sticking notes. They serve as units of thoughts with clear borders, displayed on a squeaky-cle

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • xTiles features and usability ratings that predict user satisfaction
    8.7
    Q & A
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Wilmington, Delaware
    Twitter
    @xTilesHQ
    964 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Create an infinite canvas where cards resemble a neatly organized collection of inter-related ideas, like sticking notes. They serve as units of thoughts with clear borders, displayed on a squeaky-cle

Users
No information available
Industries
No information available
Market Segment
  • 64% Small-Business
  • 36% Mid-Market
xTiles features and usability ratings that predict user satisfaction
8.7
Q & A
Average: 8.6
Seller Details
Year Founded
2021
HQ Location
Wilmington, Delaware
Twitter
@xTilesHQ
964 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®