Seismic Knowledge Reviews & Product Details

I like how Seismic Knowledge acts as a go-to place for the team for any query and gaining knowledge. It's great to keep all the knowledge base in one place so everyone can refer to it. Previously, we had to bother the SMEs for any queries, but now, we can directly use Seismic Knowledge without any dependencies. The team can find answers on their own without waiting for SMEs, which is really helpful when they are busy. The search feature is also powerful, making it easier to find the necessary information. Review collected by and hosted on G2.com.

Some users have reported that the navigation could feel confusing for new users. If proper guidance and trainings are provided to the new users, then this could be overcome. Review collected by and hosted on G2.com.

One single source of truth for all things content. No more looking between multiple systems for that 1 pager- you know the most up to date version is in Seismic. Review collected by and hosted on G2.com.

I think the rollout and maintaining is hard but that is more of an internal challenge. There needs to be someone who is managing and updating permissions/ retiring old content to ensure the effectiveness of the platform and that isn't always done. But again, that is more of a reflection of the product roll out, not the platform itself. Review collected by and hosted on G2.com.

Creating knowledge articles works as expected. Review collected by and hosted on G2.com.

Once a guide has been created in Seismic, it's impossible to find again. Their search functionality can't search across nested folders, so when we try to do a broad search across all knowledge, nothing appears if it is within a folder. Our Support reps have given up on trying to search in the UI as a result.

This would be manageable if there were a way to integrate with a more intuitive system. We have an generative AI tool we've started using for support agent assistance that would be able to summarize and link to articles based on the content of a support ticket. However, this won't work with Seismic Knowledge because it has no API and thus no way to integrate with any other system, even though our AI vendor would be willing to build the integration. I'm shocked that a knowledge product can even exist without an API that can be used to integrate with other systems. Review collected by and hosted on G2.com.

Everything is a single repository and allows you to direct new reps to a place to learn. When I first started at Replicant, I used Seismic to get up to speed on product info, sales practices, and company knowledge, kind of like Notion. Review collected by and hosted on G2.com.

Nothing really. Seems to get the job done with little hassle. Review collected by and hosted on G2.com.

I can access all of our corporate information ins centeralized location. If I need a white paper, or power point on the fly, I just login and sesrch for it. I usually just use keywords and filters, but you and view categories as well. Review collected by and hosted on G2.com.

I dislike the tile pictures. They are generic and have nothong to do woth the folder subjects. Review collected by and hosted on G2.com.

Seismic pulls together all of the technical language and marketing collateral, and is tailored for a polished proposal fit for our discerning clientele. Review collected by and hosted on G2.com.

Can be overwhelming at times with all of the options. Review collected by and hosted on G2.com.

It is the easiest way to find things pertaining to work. Review collected by and hosted on G2.com.

It is not the most aesthetically appealing service. Review collected by and hosted on G2.com.

I love how many options there are when creating content on Lessonly. Whether we need to create quizzes or a slick presentation of material, Lessonly always delivers. Review collected by and hosted on G2.com.

There isn't much that I dislike about Lessonly. We're able to track employee engagement, and present information in a dynamic way. Examples: linking videos and images, the "flip" feature, quizzes, etc. Review collected by and hosted on G2.com.

Obie is straightforward to use and he learns over time. He is even integrated onto other platforms. Our team uses him mostly on Slack, where he can be added to any channel. Some simple commands bring him up and the results are made visible just to you. Then you can share them if you want.

As silly as it may be, the little animal character for "him" is kind of adorable. Review collected by and hosted on G2.com.

There are no real dislikes other than maybe some improvements that can be made to how the results appear from the standpoint of visual design. Review collected by and hosted on G2.com.

We enjoy how user friendly this tool is, especially with new Agents to learn our business to become experienced agents to service our Campers Review collected by and hosted on G2.com.

There is nothing in particular that we dislike Review collected by and hosted on G2.com.