Igloo Reviews & Product Details

I love Igloo and its effectiveness in helping us promote more efficient communication and collaboration between employees and customers. The adoption process of the software was relatively quick, it is a fluid platform, and its interface is intuitive. It has many features, but the most attractive ones are taken advantage of by our operational executives responsible for inbound and outbound calls. It is an excellent tool for collaboration; it allows us to synchronize and streamline processes; moreover, it has facilitated how we support customers, increasing our effectiveness and quality of service. Review collected by and hosted on G2.com.

The number of page layouts is somewhat limited, it would be great if they added more, and the search index has a lot of room for improvement. Still, it's not easy to get files. Review collected by and hosted on G2.com.

I have found the best part of Igloo is the support of each team member. They want to see you succeed in your digital workplace. Our customer success manager is constantly giving us ideas, stats and encouragement for all the initiatives we are doing as a company. The stronger our relationship grows with Igloo, the more opportunities I personally have had for professional growth and training. Review collected by and hosted on G2.com.

Over the past 6 years, we have had quite a few customer success managers. While we fully support the growth and advancement of individuals, it can be difficult to feel seen/heard if you lack the relationship you need for success. Review collected by and hosted on G2.com.

I would love to start by saying that it is an excellent solution for storing and collaborating on documents that have met everyone's expectations in my organization, from ease of use to data security. It has an intuitive user interface that is easy to navigate and has options to customize our folder and document structures, allowing us greater control over our files. A significant strength of Igloo is the ability to collaborate; it will enable me to securely share documents with my colleagues and even control editing permissions; moreover, the option to comment and discuss papers in real time makes communication and teamwork more efficient. Finally, I would like to emphasize that the platform has state-of-the-art security measures to protect our data and guarantee our privacy. Review collected by and hosted on G2.com.

Despite having a free version, most of the advanced features are only available in paid plans; there are also some limitations regarding the number of applications with which it can be integrated. Review collected by and hosted on G2.com.

Igloo is used in my work environment to promote better communication and collaboration between employees and customers and has performed great since implementation. It has been straightforward to set up and install, taking much less time than we estimated; it allows all team members to stay connected and organized within the same virtual environment. I like that it will enable file and folder sharing; it helps work teams stay in sync with daily activities. I also like that it is highly customizable. As for customer service is excellent; they are very attentive and responsive to our requirements when they arise. Review collected by and hosted on G2.com.

Logging in is a cumbersome and sometimes annoying process that lacks logic; being such an intuitive program to start with, the customization issue can be a bit more complex for users without CSS experience. Review collected by and hosted on G2.com.

One of the qualities I like most about Igloo is the ease with which you can create pages and drive knowledge management in the organization. Moreover, it is easy to use and cost-effective; it allows communication and information to be shared better. Collaboration is another strong point of Igloo; it is a complete tool. Review collected by and hosted on G2.com.

Initially, it proposes a steep learning curve for new users, and many of its processes are complex. The user interface can be improved. Review collected by and hosted on G2.com.

Igloo helps me to exchange files, schedule meetings and control tasks. The user experience is fantastic; it can establish an internal network where you can communicate, send files and do thousands of things to centralize work. The interface is spotless. Review collected by and hosted on G2.com.

The language support is monotonous and only supports the same fundamental languages. The cost is a problem because it is not fixed and goes up every time there is an upgrade. Review collected by and hosted on G2.com.

It has an extraordinary user interface, it is very helpful when we need to know about what we can do with digital work, we also love this organization because it gives us a lot of support in the content that we want to publish on the page and it is very easy to use, we are very satisfied with the commercial results that we have today using this application Review collected by and hosted on G2.com.

I would love the app to be more flexible so that each page could be more easily synchronized, and also to improve the ability to survey since there is no form, but otherwise, I like the platform. Review collected by and hosted on G2.com.

Igloo's approach to customer service and customer sharing is second to none. I think they have the best platform and customer service in their industry. From the implementation/setup team to your customer care representative they all desire to see you succeed. Review collected by and hosted on G2.com.

I can't think of one thing in the Igloo Digital Workplace that I dislike...there are areas of improvement for sure like any company, but they have even created a great platform to share those ideas as well. Review collected by and hosted on G2.com.

The learning curve for our content contributors has been the best feature for us. It is important that our team of teams can control the content with minimal support from out digital workplace team. Review collected by and hosted on G2.com.

It took us a minute to get in our groove with our customer success manager (CSM), but once we figured out the best way to leverage our relationship we got into a really strong mode of support. Review collected by and hosted on G2.com.