The Top 20 Easiest To Use Incident Management Software

See the top Incident Management Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

NinjaOne

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

45%

Mid Market

49%

Enterprise

Better Stack

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

92%

Mid Market

Enterprise

xMatters

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

10%

Mid Market

25%

Enterprise

65%

Xurrent IMR

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

27%

Mid Market

50%

Enterprise

23%

Sherlocks.ai

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

54%

Mid Market

36%

Enterprise

11%

incident.io

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

10%

Mid Market

69%

Enterprise

21%

Jira Service Management

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

38%

ServiceNow IT Service Management

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

Mid Market

21%

Enterprise

73%

Freshservice

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

18%

Mid Market

61%

Enterprise

20%

#10

PagerDuty

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

38%

#11

Pulseway

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

53%

Mid Market

42%

Enterprise

#12

OpsRamp

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.7

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

17%

Mid Market

30%

Enterprise

52%

#13

SolarWinds Service Desk

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

Mid Market

68%

Enterprise

24%

#14

Oh Dear

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

93%

Mid Market

#15

New Relic

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

27%

Mid Market

42%

Enterprise

30%

#16

SIGNL4

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

37%

Mid Market

28%

Enterprise

35%

#17

Alloy Navigator

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

63%

Mid Market

30%

Enterprise

#18

ZIF

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

50%

Enterprise

50%

#19

FireHydrant

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

Mid Market

51%

Enterprise

46%

#20

ManageEngine ServiceDesk Plus

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

Mid Market

59%

Enterprise

31%