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The Top 20 Easiest To Use Incident Management Software

See the top Incident Management Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Better Stack

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

93%

Mid Market

Enterprise

NinjaOne

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

47%

Mid Market

49%

Enterprise

incident.io

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

11%

Mid Market

69%

Enterprise

21%

ServiceNow IT Service Management

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

Mid Market

21%

Enterprise

74%

Freshservice

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

17%

Mid Market

62%

Enterprise

21%

Zenduty

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

29%

Mid Market

51%

Enterprise

20%

PagerDuty

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

xMatters

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

Mid Market

24%

Enterprise

68%

Pulseway

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

54%

Mid Market

40%

Enterprise

#10

ClickUp

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.1

8.4

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

79%

Mid Market

17%

Enterprise

#11

OpsRamp

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

17%

Mid Market

30%

Enterprise

52%

#12

Oh Dear

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

93%

Mid Market

#13

Squadcast

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.1

8.4

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

41%

Mid Market

49%

Enterprise

#14

New Relic

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

30%

Mid Market

43%

Enterprise

27%

#15

FireHydrant

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

Mid Market

50%

Enterprise

47%

#16

ZIF

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

50%

Enterprise

50%

#17

Jira Service Management

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.1

8.5

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

40%

Enterprise

40%

#18

ManageEngine ServiceDesk Plus

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

Mid Market

60%

Enterprise

31%

#19

Xurrent

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

20%

Mid Market

29%

Enterprise

51%

#20

AlertOps

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.1

8.5

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

71%

Mid Market

21%

Enterprise