# PagerDuty Reviews **Vendor:** PagerDuty **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 954 ## About PagerDuty PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial ## PagerDuty Pros & Cons **What users like:** - Users value the **automated and priority-based notifications** of PagerDuty, enhancing incident response and reducing response times. (21 reviews) - Users value the **automated and priority-based notifications** of PagerDuty, enhancing responsiveness and minimizing downtime effectively. (19 reviews) - Users value the **efficient alert management** in PagerDuty, enhancing collaboration and reliability for on-call incidents. (17 reviews) - Users find PagerDuty's **ease of use** exceptional, facilitating quick responses and efficient incident management effortlessly. (15 reviews) - Users appreciate the **easy integrations** of PagerDuty with tools like Slack and AWS, streamlining incident management. (15 reviews) - Users love the **seamless integrations** with various tools, enhancing incident response and improving workflow automation effectively. (15 reviews) - Users appreciate the **automated alerts and intuitive design** of PagerDuty, enhancing incident management efficiency. (14 reviews) - Automation (9 reviews) - Features (9 reviews) - Issue Resolution (9 reviews) **What users dislike:** - Users find **alert issues** with PagerDuty, such as rigidity in integrations and confusion over incident resolution. (12 reviews) - Users find PagerDuty's pricing **expensive** , especially for small teams, impacting overall affordability and accessibility. (8 reviews) - Users find the **interface and configuration complex** , making it challenging for new users to acclimate effectively. (7 reviews) - Users find the **inefficient alert system** overwhelming, requiring effort to fine-tune and manage notifications effectively. (7 reviews) - Users find the **complex UI** of PagerDuty challenging, particularly affecting new users' navigation and experience. (6 reviews) - Difficult Learning (6 reviews) - Users find **limited features** in PagerDuty, with essential tools often requiring additional costs or complicated setups. (6 reviews) - Users express frustration over **missing features** in PagerDuty, highlighting the lack of essential functionalities and confusing integrations. (6 reviews) - Notification Issues (6 reviews) - Users are concerned about **high pricing** for PagerDuty, feeling it complicates access to essential features and support. (6 reviews) ## PagerDuty Reviews ### 1. Reliable paging that keeps our Azure on-call rotation sane **Rating:** 4.5/5.0 stars **Reviewed by:** Nik H. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about PagerDuty?** What I like best about PagerDuty is its reliability and routing intelligence. When an Azure or infrastructure alert fires, it consistently reaches the right on-call engineer through escalation policies — no missed pages, no ambiguity about ownership. The mobile app's push + call + SMS fallback chain means I get woken up when I need to be, and the schedule overrides make handing off coverage painless. Integration with Azure Monitor and our function-app alerts was straightforward, and the incident timeline gives a clean audit trail for post-mortems without any extra tooling. **What do you dislike about PagerDuty?** What I dislike most is the pricing model and noise management overhead. Per-user licensing gets expensive fast as the on-call rotation grows, and useful features (advanced analytics, AIOps grouping) sit behind higher tiers. Alert grouping and suppression rules work but require ongoing tuning — without that, a single Azure incident can spawn a flurry of duplicate pages from related resources. The UI for building escalation policies and services feels dated and click-heavy, and the mobile app occasionally delivers pages with noticeable latency, which is the one thing a paging tool cannot afford to do. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty solves the "who gets woken up and when" problem for our Azure and infrastructure alerts. Before a dedicated paging tool, critical alerts could land in a shared inbox or chat channel and sit unacknowledged overnight — now they route directly to the on-call engineer with guaranteed escalation if unacknowledged. ### 2. Centralized Incident Response with Practical AI Summaries **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu J. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about PagerDuty?** It does a really good job centralizing incident response, rather than forcing teams to juggle alerts across email, Slack, monitoring tools and random dashboards. The event orchestration and escalation workflows are genuinely useful, especially once they’re set up properly. What’s improved a lot recently is the AI side. The incident summarization and contextual insights are actually practical during active incidents, because nobody wants to sift through a flood of alerts just to figure out what changed. The AI-generated summaries help speed up triage, instead of feeling like a checkbox feature. **What do you dislike about PagerDuty?** Alert noise is still the biggest risk. Even with AI/event intelligence, if monitoring inputs are messy, PagerDuty can still overwhelm people with too many notifications. That’s more of a setup issue, but it becomes a product experience issue quickly. **What problems is PagerDuty solving and how is that benefiting you?** It solves the operational chaos problem during outages. incidents get routed immediately to the right people with escalation if nobody responds. PagerDuty can route it to the correct on-call engineer, summarize related incident context and keep collaboration structured ### 3. Dependable Alerts, Smart Incident Grouping, and Deep Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Yaswanth S. | Senior Implementation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about PagerDuty?** It is depedable, when a system fails at 3 AM, Pagerduty ensures the alert actually gets through via phone, sms. It uses Aiops to group related alerts into a single incident, preventing "alert fatigue" by filtering out the background static. With over 700 integrations (AWS, Datadog, Slack) it acts as central system for entire tech stack. Making global rotations and escalation policies simple, ensuring there is always a "warm body" ready to respond. **What do you dislike about PagerDuty?** It is notoriously expensive, often users with high per-seat costs and locking essential features like advanced analytics or AIops behind pricey upper-tier plans. The web interface can feel cluttered and dated, making simple plans unintuitive. Setting up sophisticated incident workflows and service dependencies often requires significant manual effort and a steep learning curve for new administrators. Despite its noise-reduction tools, teams still struggle with pager fatigue from low-priority alerts that haven't been perfectly tuned **What problems is PagerDuty solving and how is that benefiting you?** Without pagerduty, a single server failure might trigger 500 individual emails or slack pings, It groups these related alerts into a single incident, preveting you from being overwhelmed. Reduces time to mobilize a team by providing one-click "war rooms" automated diagnostic scripts, and deep links to exact code or server is failing. It automates status updates and communications so the engineers can focus o fixing the bug instead of answering. ### 4. Efficient Alert Management, Needs UI Refinements **Rating:** 4.5/5.0 stars **Reviewed by:** Jeemish M. | Principal Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about PagerDuty?** I like how PagerDuty helps make incident response faster and very organized, which reduces downtime for applications. I also appreciate that it alerts our team through multiple channels like phone calls, SMS, and emails, helping to filter out noisy, non-critical alerts and improving team collaboration. Additionally, the integration with Datadog for monitoring high latency or error spikes and with Microsoft Teams for enhanced team collaboration and communication is quite beneficial. **What do you dislike about PagerDuty?** I would appreciate if the UI can be more intuitive and user friendly, especially with override rules setup. You cannot easily edit an existing override; you have to delete the override entirely and recreate it from scratch. Simple tasks like taking over a teammate's shift for a few hours can require a frustrating amount of clicking around. **What problems is PagerDuty solving and how is that benefiting you?** I use PagerDuty for real-time alerts, managing on-call schedules, and automating incident responses, which helps reduce application downtime and filter out non-critical alerts, improving team collaboration. ### 5. Reliable Alerting, Slightly Tricky Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Subashree V. | Associate Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about PagerDuty?** I like how PagerDuty helps me avoid missing critical alerts by making incident response organized and quickly notifying the right on-call person. It makes alerting simple and reliable and tracks and escalates issues when needed. I appreciate that I don't have to check multiple places for alerts; PagerDuty clearly shows who is responsible and sends alerts fast. This saves time and helps the team react quickly before an issue becomes big in my role. **What do you dislike about PagerDuty?** Maybe the initial setup like creating schedules, escalation policies and integrations are a little confusing at first. **What problems is PagerDuty solving and how is that benefiting you?** I use PagerDuty for incident alerting and on-call responses. It helps by quickly notifying the right person, organizing incident response, and tracking and escalating issues, which saves time and ensures critical issues are not missed or delayed. ### 6. Efficient Alert System with Minor Configuration Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Ranjith Kumar A. | backned devloper, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2026 **What do you like best about PagerDuty?** I appreciate PagerDuty's cleaner way and faster alerting system which makes it easy to track all the different issues I'm currently working on. It's very easy to acknowledge issues, and the system provides a faster resolution when anything happens within the production environment. I also like how it triggers alerts on my mobile and reaches people very fast, making it highly efficient for managing incidents. **What do you dislike about PagerDuty?** There's an issue with the configuration where alerting is limited to just the particular on-call person, but there should be a way to trigger alerts to more people. **What problems is PagerDuty solving and how is that benefiting you?** I use PagerDuty for faster alerting on production issues. It triggers alerts on my phone quickly and helps reach people fast, leading to faster issue resolution. It's easy to track different issues and acknowledge them. ### 7. Flexible Alerts Across Channels with Strong MRR Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about PagerDuty?** you find all the possible ways to get notified either it is slack, whatsapp, message, email or phone. It gives you best insigts on MRR or MTRR, you can tack issues and take steps. **What do you dislike about PagerDuty?** it doesn't have any agentic capability & it doen't allow to create custom dashboards, identify noise on basic version. if someone don't want to upgrade pagerduty AI, it should allow for DIY for those use cases, i short words less flexible **What problems is PagerDuty solving and how is that benefiting you?** we are working on very critical (finacial critical) software where each second matters, with pagerduty on alerts or outtages we never seen any lag & it is always on time, it helps us to track issues, escalate those & we can take preventives steps as well which is critical for us ### 8. Seamless Integration and On-Call Management **Rating:** 4.5/5.0 stars **Reviewed by:** Manish D. | Staff Security Engineer - SecOps, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about PagerDuty?** I like the wide range of integrations available with PagerDuty, including Email, APIs, Azure, AWS, and various SIEM and SOAR solutions. These integrations make it really easy to centrally manage and operationalize alerting and incident management by bringing together different tools and platforms into a single pane of glass. The setup process for services, teams, and integrations is straightforward and easy, and I appreciate that it can automatically manage and rotate the on-call schedule for teams, although sometimes it requires a bit of modification based on users' unavailability. **What do you dislike about PagerDuty?** The recently released PagerDuty AI feature is not up to the mark and needs constant inputs and enhancements. **What problems is PagerDuty solving and how is that benefiting you?** I use PagerDuty for integrating monitoring tools, managing on-call schedules, and enhancing operational efficiency through central alert and incident management. ### 9. Indispensable for smooth management of anomalies **Rating:** 5.0/5.0 stars **Reviewed by:** Pascal L. | Release Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about PagerDuty?** PagerDuty is essential for notifying about the health status of elements and quickly alerting a person for action. I like that PagerDuty is easy to understand and that it allows for better elaboration of links between systems to understand impacts. Anomalies are directly sent to the responsible person, which avoids unnecessary exchanges between various people. Setting up PagerDuty is easy and well-guided, with concepts that are easy to integrate. **What do you dislike about PagerDuty?** The tool is super easy to use. A simple operator can manage the page calls. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty helps me easily assign anomalies to the right person, thus avoiding unnecessary notification ping-pong. An operator can quickly check the criticality of an anomaly. ### 10. Reliable Alerting and Strong On-Call Management **Rating:** 4.5/5.0 stars **Reviewed by:** amit u. | Supervisor Cloud and Data ops, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about PagerDuty?** It has a reliable alerting system and strong on-call management. We receive call, email, and message notifications, which helps ensure we don’t miss important alerts. **What do you dislike about PagerDuty?** It has a complex setup, and I sometimes get confused when configuring alert routing and escalation policies, which can make it hard to set up correctly. It also takes time to fully optimize. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty is one of the best tools for incident alerting, and in our case it makes on-call management run smoothly. We’re a monitoring team, and it benefits us in several ways—most importantly, we don’t miss any important notifications. ### 11. Peace of mind for on-call teams, though setup takes time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about PagerDuty?** What really stands out is its unmatched reliability and sophisticated incident orchestration. The platform is incredibly effective at cutting through alert noise with AIOps, so our team is only paged for high-priority, actionable incidents. The on-call scheduling and escalation policies are also very robust, which gives us full confidence that critical issues won’t go unacknowledged. **What do you dislike about PagerDuty?** To be honest, what I dislike most is the pricing structure, which can get quite expensive as you scale your team or add more advanced features. The initial configuration and setup can also feel a bit overwhelming; there are so many options and integrations that the learning curve for a new administrator is steeper than I expected. On top of that, the mobile app notifications can sometimes be a little too aggressive if you haven’t fine-tuned your alert rules perfectly. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty helps solve the problem of fragmented incident response and alert fatigue. Before we started using it, we often missed critical notifications, or multiple people would jump on the same issue without clear coordination. For me, the biggest benefit is a lower Mean Time to Repair (MTTR) and a clear, automated escalation path. It gives me peace of mind that if something breaks at 3 AM, the right person is notified immediately. I also have the context I need to fix the issue quickly, which ultimately helps us maintain our service level agreements (SLAs) with our customers. ### 12. Reliable Alerting and Seamless On-Call Management for 24x7 Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Prasanth P. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about PagerDuty?** Reliable alerting PagerDuty excels at getting the right alerts to the right people quickly through multiple channels like mobile app, phone, SMS, and email, which is crucial for reducing MTTR in production environments. Users consistently highlight that alerts are timely, granular, and dependable, which helps avoid missed incidents and supports 24x7 operations.​ On‑call scheduling and escalations The on‑call management features make it easy to build fair rotations, escalation policies, and handoffs without manual spreadsheets or ad‑hoc processes. This structure improves accountability, prevents burnout, and ensures someone is always available to respond, which is especially valuable for global or follow‑the‑sun teams.​ Integrations and workflow automation PagerDuty integrates with most major monitoring, logging, and ITSM tools, turning raw alerts into actionable incidents and routing them automatically. Automation capabilities (including AI-driven and runbook automation) can trigger diagnostics, remediation steps, and collaboration workflows, cutting noise and speeding up resolution.​ Collaboration and visibility Incident dashboards, status updates, and post‑incident features give teams and stakeholders a shared view of what is happening during outages. This improves coordination across SRE, infrastructure, app teams, and management, and makes it easier to learn from incidents and improve reliability over time. **What do you dislike about PagerDuty?** PagerDuty's most common drawbacks include high pricing, a clunky user interface, and alert overload during incidents.​ UI and usability issues The interface is often called unintuitive, overwhelming for schedule overrides, rotations, and configs, with extra steps for simple tasks like editing overrides (requiring delete/recreate). Mobile app notifications nag about settings, and setup complexity adds a steep learning curve, especially for non-experts managing on-call.​ Alert noise and reliability Multiple rapid alerts can overwhelm phones with repeated calls, preventing acknowledgment and escalating stress during outages. While upstream monitoring fixes help, PagerDuty's lack of built-in noise reduction in lower tiers contributes to fatigue and morale hits for on-call staff **What problems is PagerDuty solving and how is that benefiting you?** Core Problems Addressed PagerDuty tackles unreliable alerting by providing real-time, multi-channel notifications (mobile, SMS, phone) that ensure critical issues reach the right responders without delay. It fixes chaotic on-call scheduling through flexible rotations, escalations, and handoffs, eliminating spreadsheets and ad-hoc emails for 24x7 coverage. Noise reduction via AIOps and automation filters out low-value alerts, while integrations with 600+ tools (Jira, Slack, Azure, Datadog) centralize workflows and prevent tool sprawl.​ Operational Benefits Teams see faster MTTR and reduced downtime from automated triage, guided remediation, and runbook automation that standardize responses and cut manual steps. On-call burnout drops with fair rotations and stakeholder updates, improving morale and accountability during outages. Post-incident analytics and PIRs drive continuous improvement, identifying trends for proactive reliability enhancements.​ Business Impact Downtime minimization protects revenue and SLAs, with users reporting 40% fewer unnecessary alerts and quicker resolutions. Cross-team visibility boosts collaboration, bridging ops, dev, and support for scaled service ownership. In your Azure/Jira/Slack setup, it would streamline Severity A escalations and incident war rooms by automating Jira pulls and Slack posts ### 13. Seamless PagerDuty API Integration and a Streamlined Incident Management UI **Rating:** 4.5/5.0 stars **Reviewed by:** Sanket B. | Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about PagerDuty?** Integration with the PagerDuty API is seamless and straightforward. The mobile apps are very easy to use and navigate, and I really loved the user interface. Automation in incident management also feels streamlined, which makes the overall workflow smoother. **What do you dislike about PagerDuty?** It’s still expensive to maintain the licenses and the product overall. Product support could be better as well. PagerDuty should also focus on expanding the talent pool, since there aren’t many experts readily available. **What problems is PagerDuty solving and how is that benefiting you?** Integration with 3rd-party applications makes it easier to exchange incident data and bring unified teams together under one application. With this in place, process workflows can be automated more easily. ### 14. Seamless Enterprise Integrations for Alerting Anything and Everything **Rating:** 4.5/5.0 stars **Reviewed by:** Nirmesh S. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about PagerDuty?** The integration with almost all the major enterprise application is the major highlight of this application, so you can enable alerting for anything and everything in the organisation. **What do you dislike about PagerDuty?** The pricing can be one of the things that you won't like if you have a huge enterprise and you have a use case to enable alerting and integration with the majority of the end devices. **What problems is PagerDuty solving and how is that benefiting you?** The major highlight that we are using Pagerduty is to enable alerting all our enterprise production devices so if there's any issue with these devices we quickly get notified about it on the IMs and the necessary action can be taken immediately. ### 15. End-to-End Agentic Collaboration for the Full Event Lifecycle **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammed H. | Go-To-Market Leader - Digital Infrastructure, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about PagerDuty?** Agentic collaboration across the entire event lifecycle, from early signals and event generation through incident management and closure, with options for auto remediation. **What do you dislike about PagerDuty?** In my view, the event correlation capabilities would be better handled by leading ITOM platforms. A number of the features also seem to overlap with what’s already available in established ITSM and ITOM tools like ServiceNow, Ivanti, and BMC, which makes the differentiation feel limited. **What problems is PagerDuty solving and how is that benefiting you?** To primarily focus on collaboration across global teams on multiple platforms, supporting operations across diverse tech stacks, and helping run global command centers for managed services. ### 16. No More Missed Notifications Without Constant Email Checking **Rating:** 4.5/5.0 stars **Reviewed by:** Kasey K. | System Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about PagerDuty?** I don’t have to constantly check my email anymore to make sure I’m not missing any notifications. **What do you dislike about PagerDuty?** The queue functionality could support more advanced automations to ensure the right people are notified during a workflow incident. **What problems is PagerDuty solving and how is that benefiting you?** We had to consistently check and refresh our emails to make sure we weren’t missing any outage alerts. It gave us peace of mind, and we could see who had responded to the incident. ### 17. Efficient Automation That Boosted Daily Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Elton W. | IT Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about PagerDuty?** The efficiency of automation that was implemented in the daily processes our company saw fit the use in an way of increasing productivity and ensuring the bottomline. **What do you dislike about PagerDuty?** I didn't like to cost for the product as well as a seemingly outdated interface which caused some alert fatigue resorting in loss of data and cleints. **What problems is PagerDuty solving and how is that benefiting you?** It consistently improved resilience and improved risk. I found it made my reps workflow alot easier on resolving incidents faster of which help promote customer retention. ### 18. Empowers Incident Management with Reliable Alerts and Seamless Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about PagerDuty?** I really appreciate how PagerDuty provides comprehensive visibility and control over our incident management process. Its real-time alerting is both reliable and quick, ensuring that the appropriate team members are notified instantly and without unnecessary distractions. The user-friendly dashboards, efficient on-call scheduling, and smooth integrations with our monitoring tools make it straightforward for teams to work together during incidents. Overall, PagerDuty enables us to respond more quickly, stay organized, and maintain high service uptime with minimal effort. **What do you dislike about PagerDuty?** One thing I dislike about PagerDuty is that the interface can feel a bit overwhelming at times, especially when navigating deeper configuration settings or managing complex on-call schedules. Some customization options also require extra steps, which adds to the learning curve for new users. Additionally, alert noise can build up quickly if not fine-tuned properly, making the initial setup a bit time-consuming. While the platform is powerful, simplifying certain workflows would make the overall experience even better. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty has significantly improved our incident response process by making sure that critical issues are quickly identified and escalated to the appropriate teams. This has led to faster response times, less confusion during outages, and smoother on-call rotations without the need for manual coordination. Thanks to its real-time insights, automated workflows, and integrations, we can take a more proactive approach, stop minor problems from escalating, and provide more reliable services to our users. ### 19. Scalable Event Orchestration with AIOps and Easy Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Charles B. | Enterprise Command Center Engineer & PagerDuty Admin, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about PagerDuty?** Scalability, event orchestration, AIOps, ease of integrations **What do you dislike about PagerDuty?** Enterprise focused pricing, can get expensive **What problems is PagerDuty solving and how is that benefiting you?** It has centrally focused our enterprise on-call schedules, automated escalations & helped us fine tune & define critical events ### 20. Real-Time Alerts and Seamless Integrations Boost Incident Response **Rating:** 5.0/5.0 stars **Reviewed by:** Ritesh S. | Network Operations Center Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about PagerDuty?** Real-time alerting provides immediate notifications for critical incidents, which helps reduce response times. The escalation policies ensure that if one engineer does not respond, the incident is automatically escalated to the next person, preventing incidents from being overlooked. On-call scheduling is straightforward, making it easy to manage rotation schedules and distribute on-call duties among team members. The integration capability is strong, as it works seamlessly with monitoring tools, ticketing systems, Slack, Teams, and various automation platforms. Incident timeline visibility is excellent, offering a clear view of the sequence of events, including who acknowledged the incident and what actions were taken. This setup helps reduce MTTR, as teams can respond more quickly and in a coordinated manner, leading to less downtime overall. Mobile app support is also available, allowing users to acknowledge and respond to incidents directly from their phones when they are away from their desks. **What do you dislike about PagerDuty?** Alert fatigue can be an issue, as the system sometimes generates an excessive number of alerts, many of which are not critical. This can make it harder to maintain focus and respond with the necessary urgency. Additionally, there is a lot of noise from duplicate or repeated alarms—if thresholds or integrations are not properly configured, the same problem may trigger multiple alerts, which can be distracting. The pressure of being on-call is also significant; during particularly busy periods, the constant stream of notifications can be stressful and negatively affect work-life balance. Configuring escalation chains, routing rules, and service dependencies can be complex, especially for new users, and is not always intuitive. Finally, the alerts themselves sometimes lack sufficient context, so you often have to consult monitoring tools or logs to get the full details, as the PagerDuty notification alone is frequently insufficient for diagnosis. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty addresses the issue of delayed incident response and the absence of a clear escalation process during critical network or service outages. By consolidating alerts from various monitoring tools into a single platform, it ensures that the appropriate engineer is notified right away. If the initial responder does not act, the system automatically escalates the alert to the next on-call team member, preventing incidents from being overlooked. For me and our NOC, this results in faster response times, which helps minimize service downtime. The clear on-call structure eliminates confusion about who should take action, while real-time incident visibility makes it easier to monitor progress. With less need for manual coordination, the platform efficiently manages alerting and escalation. It also assists in distinguishing between critical and informational alerts, helping us focus on the most urgent issues. ### 21. Essential for Timely Alerts and Incident Response **Rating:** 4.5/5.0 stars **Reviewed by:** Satish S. | Associate devsecops engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about PagerDuty?** I like PagerDuty because it ensures critical alerts reach the right people at the right time. Its on-call scheduling and escalation policies help reduce downtime and respond to incidents quickly. **What do you dislike about PagerDuty?** PagerDuty can feel noisy at times, with too many alerts if rules aren’t tuned properly. The interface and configuration can also be a bit complex for new users. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty solves the problem of delayed or missed incident alerts by ensuring the right person is notified immediately. This helps reduce downtime, improves incident response, and gives better visibility into operational issues. ### 22. Intuitive and Stabilizing, Optimizes Internal Processes **Rating:** 4.5/5.0 stars **Reviewed by:** André T. | Jr. Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about PagerDuty?** I really like PagerDuty's intuitive nature and how easy it is to use. The stability of the platform is impressive to me. The initial setup was quite simple and when compared with other applications, it was definitely easier. **What do you dislike about PagerDuty?** Nothing so far **What problems is PagerDuty solving and how is that benefiting you?** I use PagerDuty for optimization of some of the internal processes in my job. ### 23. Reliable Scheduling and App, but Needs More Integration Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2026 **What do you like best about PagerDuty?** The on-call scheduling and the mobile app are the standout features. The scheduling engine is incredibly robust—handling complex rotations, follow-the-sun models, and last-minute overrides is seamless once the logic is set up. The mobile app is equally impressive; it’s intuitive, reliable, and allows for quick triage or acknowledgement of incidents without needing to open a laptop. It really nails the "responder experience" by putting critical actions front and center. **What do you dislike about PagerDuty?** I find the API and Slack integrations to be too rigid. While the Slack integration works well for basic "ack/resolve" actions, it lacks the flexibility to customize the actual alert content or the wording of messages sent to channels. Similarly, the API often feels restricted when trying to build more complex, automated workflows or custom internal tooling. I’d like to see more "hooks" for customization so the integrations can better fit our specific team processes rather than forcing us into a standardized format. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty solves the problem of "alert noise" and accountability. Before using it, critical alerts would often get buried in a Slack channel or a shared inbox, leading to slow response times. By centralizing our alerting and using escalation policies, it ensures the right person is notified via the right channel (push, SMS, or call) until the issue is acknowledged. ### 24. Well-Organized Ticket Logging That Keeps Responses on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about PagerDuty?** The way that tickets can be log in ordene to provide the best response and organization possible, any enviornment would be thankful of having such a tool **What do you dislike about PagerDuty?** I would say that the introduction to the yser could be a little more friendly however it stills good as is quite easy to understand and manage no thats all **What problems is PagerDuty solving and how is that benefiting you?** Ticketing system the way that we went from another ticketing system to this one has been a game changer, being able to manage tickets with Pager Duty is delightful ### 25. Enhancing Incident Management with Pager Duty **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie A. | Incident Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about PagerDuty?** I love that pager duty has several different audible alerts, some of them are hilarious. Since picking up pager duty, I've been able to respond to incident and engage teams more efficiently. **What do you dislike about PagerDuty?** The only thing that I don't like about Pager Duty is that once I resolve an incident I can not re open the same incident if the issue recurs I have to start a new incident which sometimes can cause confusion with stakeholders and users. **What problems is PagerDuty solving and how is that benefiting you?** Pager Duty allows us to manage schedules and communicate with teams which makes it easier to respond to incidents in a timely manner, contact the appropriate people when needed and collaborate across teams to resolve issues, mitigate down time and provide excellent customer service. ### 26. PagerDuty Simplifies Major Incident Management and Escalations **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge T. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about PagerDuty?** PagerDuty consolidates major incidents and escalations. **What do you dislike about PagerDuty?** Reporting capability to create custom reports is a bit limited. Would be beneficial if the admin and/account owner have this capability available. **What problems is PagerDuty solving and how is that benefiting you?** On-call rotation and escalations being in one central location has consolidated processes. ### 27. Seamless Incident Management with Powerful Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** anan H. | Senior DevOps, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about PagerDuty?** PagerDuty ensures critical issues are notified to the right person via multiple channels (mobile app, SMS, email) and enables well-defined on-call rotations and escalation policies integration with tools like Slack, Zoom, monitoring systems (e.g., Prometheus) and usage of webhooks to build automated incident workflows can manage multiple teams, services, and global operations the mobile app and remote acknowledgement/resolution functionality are called out as strong points **What do you dislike about PagerDuty?** - maybe new AI/automated workflows or automatic post-mortem functionality - pricing is high relative to perceived value, especially for smaller orgs **What problems is PagerDuty solving and how is that benefiting you?** it helps prevent critical alerts from being missed by routing monitoring or event tool signals into a structured oncall system where the right person is notified with escalation until someone responds ### 28. PagerDuty Has Transformed Our On-Call Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh S. | IT Security Specialist - IAM, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about PagerDuty?** What i like best about PagerDuty is how reliable and easy it is for managing on-call alerts. The mobile app is super handy, and the customizable notifications make sure i never miss a critical issue. It integrates well with our tools and just works when it matters most. **What do you dislike about PagerDuty?** Sometimes the alert noise can be overwhelming, especially when multiple systems trigger for the same issue. It takes a bit of effort to fine-tune alerts and avoid unnecessary pages. Also, the UI can feel a little cluttered a times, especially when navigating schedules or incident history. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty helps us respond to incidents faster by alerting the right people automatically. It reduces confusion during outages, improves team coordination, and cuts down on alert fatigue. ### 29. Streamlines incident response procedure **Rating:** 4.5/5.0 stars **Reviewed by:** Diogo L. | Head of DevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about PagerDuty?** Quite easy to define services, teams, and schedules, It has integration with many apps, and also supports webhooks making it quite easy to integrate with other monitoring systems. The ability to define incident automations is great, we can get a slack notification, with a temporary incident channel created with already a Zoom call link created. **What do you dislike about PagerDuty?** Even though the incident workflows are great they are still limited in terms of functionalities, e.g. I would like incident channels to be archived only after X days. **What problems is PagerDuty solving and how is that benefiting you?** Getting people working together quickly whenever there is an incident. ### 30. Best Tool for Alert Management and on call support **Rating:** 5.0/5.0 stars **Reviewed by:** Ujjwal A. | Devops Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about PagerDuty?** 1 - The services setup is evry easy 2 - The integration of services with various tools like slack and aws are very convinient and easy to integrate. 3 - The incident history helps in documenting the alerts as well 4 - Easy collaboration with Team **What do you dislike about PagerDuty?** The AI feature plan is very expensive in Pagerduty overall the experience is good. **What problems is PagerDuty solving and how is that benefiting you?** Being in the Devops Team our main concern is alert and responses monitoring , with the help of Pagerduty we are able to send alert to them and via on call we get the calls as well as notifications in our slack channel that helps in early acknowledgement and resolution of alerts. ### 31. A Must-Have Tool for On-Call and Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Rijesh T. | Principal Engineer - DevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about PagerDuty?** It’s incredibly reliable when it comes to sending real-time alerts for critical issues. Escalation policies, on-call schedules, and notification flexibility (calls, SMS, email) ensure that the right person is always alerted without delay. It seamlessly integrates with our monitoring tools Zabbix and and Prometheus, making our incident response fast and efficient. **What do you dislike about PagerDuty?** Nothing to mention at all, its an essential software every enterprise should have **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty solves the critical issue of missed or delayed alerts during infrastructure or application failures. Before using it, we often relied on emails or dashboards, which weren’t reliable outside working hours. Now, we get real-time alerts with smart escalations, ensuring that incidents are acknowledged and acted upon quickly. It’s drastically reduced our MTTA and MTTR and brought peace of mind to the on-call team. **Official Response from Dan Anderson:** > Hi Rijesh – Thank you for the fantastic review! We’re thrilled to hear that PagerDuty has become such a reliable part of your on-call and incident management process. It’s great to know that features like real-time alerting, flexible notifications, and smart escalation policies are helping your team stay responsive and reduce both MTTA and MTTR. We also appreciate your shoutout to our integrations with Zabbix and Prometheus. Streamlining incident response is exactly what we aim for. And we’re especially glad to hear that PagerDuty has brought peace of mind to your on-call team. That means a lot. Thanks again for your thoughtful feedback and for being part of the PagerDuty community! ### 32. PagerDuty bailed me out in mission critical services **Rating:** 5.0/5.0 stars **Reviewed by:** Luis M. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about PagerDuty?** I like how pager duty sets up conventions for handling incidents, and the way they expose information to users. In terms of support, it's a relief having a tool like this producing alerts for our services. It integrates out of the box very well with the most recent telemetry tools, and its UI is very intuitive and easy to use. **What do you dislike about PagerDuty?** The only improvement I can suggest to PagerDuty UI is a slight improvement in the notes. When acknowledging and troubleshooting an alert it would be useful to tag other people in the notes. The ability to add screenshots would be a plus. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty is helping me being informed about incidents, sort them, or prioritize them, and follow up the troubleshooting. I'm also finding it very usefull to have kind of a knowledge base of how are specific incidents analyzed and solved. **Official Response from Dan Anderson:** > Hi Luis – Thank you for the awesome review! We’re thrilled to hear that PagerDuty has been a key part of keeping your mission-critical services running smoothly. It’s great to know our UI, integrations, and alerting capabilities are helping you stay on top of incidents and drive faster resolutions. We also really appreciate your feedback on note-taking during incidents. Being able to tag teammates and add screenshots is a smart idea. We’ve shared this with our product team, as we’re always looking for ways to make incident response even more collaborative and efficient. Thanks again for sharing your experience, and for trusting PagerDuty when it matters most. ### 33. Easy to Use with Strong ServiceNow Integrations and API **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about PagerDuty?** Ease of use, integrations with ServiceNow, API **What do you dislike about PagerDuty?** Currently, lack of reopening of incidents, but apparently this is being worked on **What problems is PagerDuty solving and how is that benefiting you?** Service relationships, alert aggregation point and single point of integration with servicenow ### 34. Best tool In market of Incident and On call management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2025 **What do you like best about PagerDuty?** Its a really good tool which provides very good features like you can create multiple service in pagerduty to mange multiple endpoints alerts also It has good features for on call which allows smooth on call rotation and incident management. **What do you dislike about PagerDuty?** Price is bit towards the higher side that be one thing they can make better **What problems is PagerDuty solving and how is that benefiting you?** It help us in incident and on call management ### 35. PagerDuty Review **Rating:** 5.0/5.0 stars **Reviewed by:** Suyog H. | Staff Cloud Operations Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about PagerDuty?** Great Product. Well equipped incident management tool. **What do you dislike about PagerDuty?** Not so far. Only need to integrate every team member manually. But still that a one time activity. **What problems is PagerDuty solving and how is that benefiting you?** Prefect Incident management tool. Get the accurate incident capture and provide alerts to the exact team members who is responsible for that incident. ### 36. Incident management made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about PagerDuty?** Pagerduty helps to quickly get notified about incidents and automatically escalates to suitable person as needed. It also keeps track of all actions taken for incident created. **What do you dislike about PagerDuty?** Mobile app frequently log off so it needs to be login again to get notified on mobile **What problems is PagerDuty solving and how is that benefiting you?** We have a lot of teams involved in debugging issue so in Pagerduty we have defined hierarchy of each type if incident for services where it will escalate incident accordingly. It saves time and helps solve the incident quickly. ### 37. Best incident management application in the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about PagerDuty?** Best incident management application in the industry with all the required integration and multiple ways for notifications. it is very easy to create and track the production incidents. **What do you dislike about PagerDuty?** Slack integration is complex, it does not allow multiple services to be integrated at once. Also, no direct way to integrate with google chat. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty is helping us with tracking and managing our production issues. It gives single view insights for the issues which avoids collecting information from multiple platforms. ### 38. Best for Incident Management **Rating:** 4.5/5.0 stars **Reviewed by:** Anup Y. | SRE, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about PagerDuty?** - Reliable Alerting and Notifications - Seamless Integrations - Customizable Escalation Policies - Ease of Setup and Use **What do you dislike about PagerDuty?** - High Cost - Limited Reporting Features - Alert Noise and Latency **What problems is PagerDuty solving and how is that benefiting you?** - Manual On-Call Management - Post-Incident Analysis Gaps **Official Response from Dan Anderson:** > Hi Anup – Thank you for taking the time to share your feedback, and for highlighting the ways PagerDuty is supporting your team. We’re thrilled to hear it’s helping streamline on-call management and close gaps in post-incident analysis. We also appreciate your constructive feedback. We recently enhanced our Professional and Business plans to include more advanced features, like automation, collaboration tools, and deeper insights, at no additional cost, making it easier to get more value from the platform. You can read more about what’s new here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/ Thank you again for your insights and for being part of the PagerDuty community! ### 39. Best incident management tool ever **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh R. | Cloud Ops engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about PagerDuty?** easy to use and implement, calling function, tracking, easy integration with slack, service management, automation action shift management **What do you dislike about PagerDuty?** few features are paid, that must be included in one plan **What problems is PagerDuty solving and how is that benefiting you?** calling when incident created, so it can not miss. **Official Response from Dan Anderson:** > Hi Mahesh – Thank you for the fantastic review! We’re so glad to hear that PagerDuty has made incident management easier for you and your team, from calling and tracking, to Slack integration, automation, and shift management. It’s great to know the platform is helping you stay responsive and ensure nothing gets missed when an incident occurs. We also appreciate your note about paid features. To make sure more teams can access advanced capabilities, we recently upgraded our Professional and Business plans to include features like automation, collaboration tools, and rich insights at no extra cost. You can learn more about what’s new here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/ Thanks again for being part of the PagerDuty community! ### 40. PagerDuty is so awesome product that nobody wants to get notified of any alerts in system **Rating:** 5.0/5.0 stars **Reviewed by:** Keshav B. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about PagerDuty?** As the title suggests, PagerDuty is very effectively built in such a way that it doesn't delay alerting on-calls and leadership of incident. Yet nobody wants to get any PD alerts xD. PagerDuty is easy to use which we use on regular basis for reports, retros, etc. **What do you dislike about PagerDuty?** Again as said, alerting of any issue is something everyone dislikes - lol. However, I find PD as a very efficient tool for any kind of alerting from any datasource (such as grafana, coralogix, Last9, etc) **What problems is PagerDuty solving and how is that benefiting you?** Integrations with multiple applications from different organisation is just awesome. This enables on-call to track all alerts at once place **Official Response from Dan Anderson:** > Hi Keshav – Thanks so much for taking the time to leave a review! We really appreciate your feedback and couldn’t agree more: while nobody wants to get paged, it’s essential that alerts are fast, reliable, and actionable when they do happen. We’re glad to hear PagerDuty is helping your team stay on top of incidents, simplify reporting and retrospectives, and integrate seamlessly with your other tools. Thanks again for being part of the PagerDuty community! ### 41. All in one place for incident management and Streamline RCA report **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about PagerDuty?** Easy to diagnose from service dependency. Best part is the service dependency which shows how services are impacted. **What do you dislike about PagerDuty?** They should include some AIOPS feature in free tier **What problems is PagerDuty solving and how is that benefiting you?** It eliminate the need of different management tools for incidents. Centralized place for incident flow. integration with JIRA is awesome. **Official Response from Dan Anderson:** > Hi there – Thank you for the great review! We’re so glad to hear that PagerDuty is helping you centralize incident management and streamline root cause analysis. It’s great to know the service dependency views and Jira integration are making a meaningful impact for your team. We also appreciate your feedback on AIOps features in the free tier. While some advanced capabilities are reserved for paid plans, we’ve recently expanded access to powerful automation and incident insights across our Professional and Business tiers at no additional cost. You can learn more about what’s included here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/ Thanks again for being part of the PagerDuty community. We’re grateful for the opportunity to support your team! ### 42. Simple and effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Animation | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** - It's easy to schedule oncall alerts between different teams and for different channels. - It has incident management so it becomes one stop to handle the alerts the right way - It's flexible and provides options to receive/manage alerts during work hours and off hours **What do you dislike about PagerDuty?** From what I have used, I couldn't find anything that I dislike. **What problems is PagerDuty solving and how is that benefiting you?** For the on-call alerts. **Official Response from Dan Anderson:** > Hi there – Thanks for the kind words and for sharing your experience! We’re glad to hear that PagerDuty is helping you manage on-call scheduling and incident response with ease. It’s great to know the flexibility and simplicity of the platform are working well for your team—especially during both work hours and off hours. We appreciate your support and are happy to be part of your incident management toolkit! ### 43. Relax You'll Be Paged When You're Attention Is Required **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Priscilla R. | Senior Business Intelligence Developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about PagerDuty?** 1. Integration with our existing tools 2. Customizable on-call schedule and escalation policies 3. Mobile app - helps stay connected on the go **What do you dislike about PagerDuty?** 1. Complexity of initial set-up 2. Pricing 3. Not a very user-friendly UI **What problems is PagerDuty solving and how is that benefiting you?** Problem: Delays in detecting and responding to incidents can lead to prolonged downtimes, negatively impacting business operations and customer satisfaction. Solution: PagerDuty integrates with various monitoring and logging tools to automatically detect incidents and alert the appropriate personnel. It streamlines the incident response process, reducing the time it takes to identify and address issues. ### 44. PagerDuty Review: Enhancing Efficiency in Incident Respons **Rating:** 4.5/5.0 stars **Reviewed by:** Dhanush R. | Customer Success Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about PagerDuty?** I did work in integrating alert system to pagerduty, hence these are the few positive pointers, I noted. a. PagerDuty has a real time alerting system. b. Intimation over phone as message and phone call. c. Simple interface, yet robust feature. **What do you dislike about PagerDuty?** I did not see any major negatives with PagerDuty, however the cost compare to other compitetors is at the higher number. **What problems is PagerDuty solving and how is that benefiting you?** It is really helpful in intimating the persona who in on-call for that day, best thing is we can easily configure the persona, who is assigned for the support. In this way, it easily helps in seamless monitoring. ### 45. Helpful tool for incident management, scheduling and notifications **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea Maie R. | Chargeback Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about PagerDuty?** PagerDuty's standout feature is its incident management. When something goes wrong, like a system glitch or a server hiccup, PagerDuty steps in to alert the right people fast. It's like a superhero for your team's response efforts. What makes it great is how it handles incidents from start to finish. It doesn't just shout about the problem; it organizes the response. It knows who needs to know and when, making sure the right folks are on it ASAP. This quick reaction time means less downtime for your systems. Plus, PagerDuty isn't just about fixing things—it's about doing it better next time. It keeps track of what went down and helps you figure out how to stop it from happening again. That's a big win for keeping your systems running smoothly. **What do you dislike about PagerDuty?** For new users, especially those who are not tech-savvy, the interface is kind of confusing. My Team Leader had to walk me through how to set it up and use it. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty swoops in to tackle a bunch of problems that teams face in keeping their systems running smoothly. Here are a few headaches it helps solve: Alert Chaos, Response Time Lag, Unclear Incident Management ### 46. Pagerduty: The Great Operation Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Devraj S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PagerDuty?** PagerDuty has a agreat user interface and has a great experience as majorly helps in identifying problems and sorting them out hassle free. It helps us out in great ways to achieve and accomplish the task with its great automated features . **What do you dislike about PagerDuty?** PagerDuty is a great software for organisations it can be challenging for new user to use but it is easy to access it one you get used to it.Pagerduty's integration feature can be improved a little bit so that it becomes easy to integrate . **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty is solving N number of problems for as it has great automated features and it saves manpower its just a great software which get integrated to the software and solves the operations tasks easily as incident management by checking out onto all problems and giving the input about oppurtunities. ### 47. Imagine and exercise better work automations with PagerDuty. **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriel Y. | Computer Systems Administrator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about PagerDuty?** It has been such a fantastic experience using PagerDuty to optimize our work by automating our tasks. It has an easy to interact with interface which makes it easy to use for us to use it. We had a smooth experience when getting started with PagerDuty. The customer support team walked with us through the entire journey which made it easy and quick for us to implement and start using. PagerDuty has been so effective for us and thats why we always use it anytime we need to automate our tasks. PagerDuty offers a range of integrations with other products and this helped us connect it with other products that we use to perform our duties. **What do you dislike about PagerDuty?** There was no much strain for us to get it off the hook with PagerDuty. Everything has been going on so well and smoothly and we have never had any troubles with any of the PagerDuty features. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty has been giving us a very productive platform for optimizing our work through deployment of automation workflows. This automations allows us to get our work done with little human intervention while also maintaining high accuracy levels on the work output. ### 48. Alerts and incident resolution in record time **Rating:** 4.5/5.0 stars **Reviewed by:** Masum S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about PagerDuty?** Pagerduty is very capable, the interface is very complete and easy to understand for less skilled users, the dashboard allows you to visualize the incidents that are occurring by IP, it also allows you to observe the issues resolved, the configuration for network monitoring is very easy to perform, and I find that the analysis is robust and give a good accuracy on the problems that the core network is facing, I can order analysts by teams to take care of all the problems. The implementation was secure we had no problems for installation, I also like that it adds multiple types of alerts, in fact, you can also perform an audit of all incidents that happen and perform a good analysis for resolutions, it is a great task and security manager, and you can monitor the user's entire network from a secure space, all analytics are real time and do not require cumbersome configuration. **What do you dislike about PagerDuty?** We have very few integrations so far I think the most stable is the one we have done with ServiceNow products for the IT area, the integration with Jira is not a good complement, the prices are not as economical as I would like, but I think they adapt well to the needs required by a company. I would like an update in the user interface, perhaps something more attractive, the analysis despite being very detailed I think we should work more on the reports to make them more accurate. I also require that hey work better on the Android applications, I did not feel very comfortable using it. **What problems is PagerDuty solving and how is that benefiting you?** Since we implemented the software, as alerts allow us to better schedule and collect all the incidents in our organization. We organize the teams and take care of all the problems that occur, we also perform a management of tickets per user and reports of service provided. With PagerDuty we have managed to manage all incidents in an organized and effective way, it is also an infallible tool for network monitoring, we configure multiple alerts, and it has and allowed us to manage all our IT services with great efficiency and wisdom, data visualization and event logs for the IT area is another of the many services that we like the software is much cheaper than the competition and is well suited to our small business. ### 49. Notify Team members **Rating:** 5.0/5.0 stars **Reviewed by:** Mike E. | Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PagerDuty?** we use pagerduty when we need to notify the team about anything important we trigger a incident so that every member of the team can be notifies about the issue. It has all the features such as it can be used for both call and send sms. It has great integration support as well we have integrated aws with pagerduty for better response. Its really easy to use and can be easily implemented with your current system. **What do you dislike about PagerDuty?** The reports are bit of a mess they dont show everything in detail which can be a bit of a issue. **What problems is PagerDuty solving and how is that benefiting you?** We can connect with all the team members and can easily let them know about the issues with the system. It has helped us better collaborate with our teams. ### 50. With multiple attractive integrations and reliable ecosystem, I highly recommend PagerDuty. **Rating:** 4.5/5.0 stars **Reviewed by:** Vasit K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about PagerDuty?** Pagerduty becomes important when integrating with Slack, notifications arrive in minutes you can be in the comfort of your thing and still receive without problem. Installation, progressive use and configuration are simple, there is no other word to describe it. The alerts are also set up without protocols, and they always give detailed steps to take so. I must also say that the programming for the guards is one of the best that the program has, achieving good responses to incidents that may arise, unlike other programs that make complicated scales everything becomes simple with the implementation of Pagerduty. The learning is automatic and can be done in sets, taking up again the interface is very intuitive, you can navigate it and basically understand all the options that are presented inside. **What do you dislike about PagerDuty?** I have had very few problems with the service, I consider that there are no errors in its implementation and that its use brings many benefits to our organization, however, the price of each license greatly increases the operating cost, the support service at the beginning is very aware of all user tasks, then many times does not answer requests, some problems we have experienced take time to be solved because the technical support takes time for solutions, applications for phones are far from what we can see on computer, they lack customization and need improvements. **What problems is PagerDuty solving and how is that benefiting you?** We always have staff on duty in the company, and we saw the need for a tool that would provide specific solutions PagerDuty notifies any anomaly, the guards became more effective, we are software developers, applications, and PagerDuty was another success in our portfolio of tools to provide better service to all our users. Currently, the software is in charge of equipment management, incident resolution within the technical department, in fact, it always provides us with important alerts and is programmed 24 hours a day. ## PagerDuty Discussions - [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) - 1 comment, 1 upvote - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [View PagerDuty pricing details and edition comparison](https://www.g2.com/products/pagerduty/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-06-05+17%3A06%3A25+-0500&secure%5Bsession_id%5D=ce44c06e-4fd1-44b8-98ad-19aefac77181&secure%5Btoken%5D=6df3737527ee87cafdf2e89aa6854c5c345ddc6c861e29edd62643ae37272dbd&format=llm_user) ## PagerDuty Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - 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Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Generative AI** - AI Text Generation **Automation Support - Runbook Automation** - Common Tool Integration - Scripting Language Support - Routine Task Automation - Automated Task Notifications **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Administration** - Administration Console - Workflow Management - IT Issue Identification - Proactive Workflow - Error Alerts - Service Management **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Error Management - Runbook Automation** - Runbook Procedure Updates - Recovery Options - Error Management in Automation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Functionality** - Job Scheduling - API / Integrations - Integrations **Management** - System Integration - Alerting - Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Customization - Runbook Automation** - Runbook Customization - Workflow Customization - Incident Response Customization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Compliance and Reporting - Runbook Automation** - Security Management - Compliance Standards Adherence - Reporting and Auditing **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workload Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Performance - Runbook Automation** - Self-Service for Non-IT Staff - Team Collaboration Enhancement - Load Handling Performance **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Runbook Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top PagerDuty Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - 4.4/5.0 (307 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) - 4.8/5.0 (319 reviews)