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PagerDuty Reviews & Product Details

PagerDuty Overview

What is PagerDuty?

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial

PagerDuty Details
Product Website
Languages Supported
German, English, French, Japanese, Spanish
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Product Description

PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

How do you position yourself against your competitors?

PagerDuty stands out as the leading digital operations management platform by offering a comprehensive solution that turns any signal into actionable insights in real time. Our platform empowers teams across DevOps, IT operations, security, support, and business functions to manage critical incidents before they impact customers. The PagerDuty Operations Cloud delivers AI-powered automation, proactive issue detection, and seamless integration with over 700 tools, providing a unified approach to operational resilience.

When customer satisfaction, brand reputation, and revenue are on the line, PagerDuty supports over 25,000 organizations in preventing and resolving incidents faster. Our ability to handle the full spectrum of operational challenges across various industries gives our customers the confidence they need to deliver exceptional digital experiences consistently.


Seller Details
Seller
PagerDuty
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@pagerduty
25,391 Twitter followers
LinkedIn® Page
www.linkedin.com
1,373 employees on LinkedIn®
Ownership
NYSE: PD
Total Revenue (USD mm)
$281
Description

In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.Join us to lead uncharted efforts and reinvent how companies run.


Zack L.
ZL
Overview Provided by:

Recent PagerDuty Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Simple and effective"
- It's easy to schedule oncall alerts between different teams and for different channels. - It has incident management so it becomes one stop to h...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Reliable alerting platform to ensure operations continuity"
We've implemented PagerDuty because we needed a way to centralise our alerting workflows in order to improve our incident response. PagerDuty made ...
Shibashish S.
SS
Shibashish S.Small-Business (50 or fewer emp.)
4.0 out of 5
"Perfect product for oncall"
Well... Pagerduty is almost perfect for oncall in terms of a product. It has all the features for on-call and incident management, alerting and esc...
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PagerDuty Media

PagerDuty Demo - Mobile
Manage and respond to incidents via the mobile app on both iOS and Android
PagerDuty Demo - Remote Incident Response
Work incidents from wherever you are (shown: Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])
PagerDuty Demo - Simple On-Call Scheduling
Get a full view into your teams’ on-call schedules via the PagerDuty web and mobile app to ensure an incident is never missed.
PagerDuty Demo - Technical Service Dependencies
Better understand related incidents using Machine Learning with Technical Service Dependencies
PagerDuty Demo - Team Health
Keep a pulse on team productivity via the Team Health Dashboard (shown in the Slack integration)
PagerDuty Demo - Intelligent Dashboards
Get a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.
Play PagerDuty Video
Play PagerDuty Video
Play PagerDuty Video
Play PagerDuty Video
Play PagerDuty Video

Official Downloads

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Video Reviews

889 PagerDuty Reviews

4.5 out of 5
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889 PagerDuty Reviews
4.5 out of 5
889 PagerDuty Reviews
4.5 out of 5

PagerDuty Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for PagerDutyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Amir W.
AW
DevOps Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about PagerDuty?

***EDIT***

Customizeable routing, both at the global top level and at the individual service level. Custom alerting behavior per service and given logic.

Intuitive OnCall scheduling and escalation policy.

---

PagerDuty is well spread and used by many - though I find less than 0 reasons why..

Other than the fact it is working somewhat as expected (and that also isn't easy to achieve) there's not a single good thing I can say about this product, or the team developing it. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

***EDIT***

Original below.

When a good word is due then one must be given. Kudos to the PagerDuty team for making a great turnaround comback with their product.

It now works as a whole ecosystem wiht integrations and fully customizeable logic in terms of routing and alerting conditions. All the below mentioned was fixed to the point where not only is the product usable and somewhat intuitive, but also provides unmatched capabilities at a very low implementational cost (simple to integrate with).

it now comes with a fully functional Terraform provider as well!

Good job PagerDuty engineering for making the biggest turnaround I've seen, And thank you for taking this matter seriously. It did not go unnoticed.

------

EVERYTHING. I'll explain:

1. The product is bad(!), and their code is not up-to-standard with current methodologies (SSO is only partially supported, alert ingestion and processing is lacking, etc'). It also looks like a "dot com" era product written in basic HTML1 and PHP - but that's a matter of personal opinion and preferance..

2. Everything is confusing - integrations can be set on the global level and would not appear on the service level, and vise-versa, there are multiple locations for setting alert handling rules and above all - the docs are outdated and contradicting

3. Bad organizational behavior - for example, they do not have an SLA for support tickets. My tickets usually go about a week unattended. Also, they removed Support Chat for non-premium customers without giving notice. As far as I understand - my tickets opened via chat are GONE. No notification, no nothing. Also, our account managers are away constantly and rarely answer messages.

4. Product has A LOT of design bugs - one example is that even when using SSO - deleted users are not EPHERMAL!!!! meaning, that when you remove a user, the user object remains!!! (a perfect example of such a case is when setting a user as onCall, and then removing it, the deleted user remains as oncall - WTF?!?)

5. And worst of all, they have a terrible attitude!! - I got the sense that they truly believe in their right of way. No regard for customers, no regard for the operations dependent on their product, and zero f***s given about the customer. Review collected by and hosted on G2.com.

What problems is PagerDuty solving and how is that benefiting you?

***EDIT***

Pagerduty provides an intutive method to route alerts based on alert type, severity, required responder and more. It also provides a 0 latency notification service to alert you when a new alert requires attenrtion.

---

They create far more problems than they solve..

We use the product for alerts based on prometheus, emails and integrations (- which suck)

I desperately want to switch to a better solution Review collected by and hosted on G2.com.

Response from Dan Anderson of PagerDuty
(Original )

**Updated Response 12/24** - Amir, thank you for the updated review and feedback. Its rewarding to hear that our continued product updates have made a difference in your experience and we are incredibly grateful for your feedback. I will share your comments with our product team as I am sure they will be thrilled to hear about your improved experience. Thank you for being a PagerDuty customer!

Hi Amir,

Thank you for providing this feedback. We take comments from our users very seriously and use them to help us improve our products in the future. I’m sorry to hear that you’ve had a frustrating experience with PagerDuty to date, so I’d like to address each of your pain points below with some context on how we are working to solve some of the challenges you’re experiencing and what you can already do today to see more value from PagerDuty -

1. We are in the process of modernizing the PagerDuty Authentication architecture starting with our Login pages by the end of this year, and improving our support for SSO/SAML functionality.

2. Our event processing offers both global integrations and service integrations to allow our customers the flexibility to adjust for their use cases. In Event Orchestration, regardless of how an event was ingested, the rules which exist for management of the event that arrived are observable at the service level.

3. We apologize for any inconvenience and we are sorry you have not had a positive experience with our support organization. We consistently strive to meet and exceed our SLA's, but they do differ by the support plan purchased. Full details on our SLA's are publicly available on our website [https://www.pagerduty.com/support-policy/]. We do have a single centralized ticketing system regardless of the channel used to communicate with us. We can confirm that your cases created by chat are effectively in the system. We’d be happy to work with you to help you locate them or fix any visibility issue we might have in the portal.

4. Depending on your SSO provider used, you can decommission users after being deactivated in the SSO provider's directory. For example, Okta supports this with a Pagerduty API call that is made to PD after a user has been deleted in Okta. We have a knowledge base article outlining considerations for offboarding users from Pagerduty and maintaining a fully staffed on-call schedule located here: https://support.pagerduty.com/docs/offboarding.

Additionally, we understand that seeing inactive users on a schedule or escalation policy can be frustrating. However, it’s a failsafe so no schedule or escalation policy has gaps that allow an issue to fall through the cracks. Account owners can easily see who needs to be replaced on a schedule and make those adjustments with the above offboarding protocols.

5. At PagerDuty, our top priority is ensuring our customers are happy and successful with our products. In addition to taking feedback directly from review sites like G2, we regularly engage with customers in community forums and host customer advisory boards to solicit our customer's input on ways we can improve and evolve our solutions to best support them. Additionally, many of our customers like to engage with us in the PagerDuty Community [https://community.pagerduty.com/forum] where they can share feedback and hear directly from other users around PagerDuty best practices. We are always doing our best to address user needs / concerns and hope you’ll give us another opportunity to improve your experience with our products and people.

Verified User in Oil & Energy
AO
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about PagerDuty?

We've implemented PagerDuty because we needed a way to centralise our alerting workflows in order to improve our incident response. PagerDuty made sense because it was broadly compatible with most of our observability tools (Azure monitor, AWS Cloudwatch and New Relic). It also features a very simple and intuitive interface that makes its set up rather quick and simple. What I like best about PagerDuty is its integration with Microsoft teams which works very well. It also comes with a Ms Teams bot that allows you to summon PagerDuty through direct commands, which makes things quicker since you don't have to log into the UI to perform common actions such as acknowledging or closing triggered alerts. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

I think the mobile application for IOS is not as good as the web interface, not because its lacking some of the core features but rather because of the way the information is displayed. I believe the layout makes it very cumbersome when you're on-call and have various active schedule assigned at the same time. I would like a cleaner interface on the app with maybe more pictogram to make it more uer friendly. Review collected by and hosted on G2.com.

What problems is PagerDuty solving and how is that benefiting you?

The problem PagerDuty has been solving for us is : how do I centralise my alerting workflows that comes from various sources into a single platform and ensure reliable routing to the appropriate incident responder. PagerDuty also make sure no one drop the ball when it come to critical production incident thanks to its escalation policy feature, that allow for redispatch in the absence of ackowledgement. Review collected by and hosted on G2.com.

Open Discussions in PagerDuty
Dhanush R.
DR
Data Platform Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about PagerDuty?

1. PagerDuty is most suited for highly critical business application or server to monitor the application and server alerts.

2. Alerts are automated, meaning it can send alerts to multiple channels.

3. The company that I worked for used PagerDuty extensively, which helped in on-call scheduling and incident Management Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

Since PagerDuty is well established in the market, it's cost is comparitively higher compare to other Incident Management providers.

I personally did not like the bombarding of alerts for the issue, howerver this can be silenced now with snoozing the alert. Review collected by and hosted on G2.com.

What problems is PagerDuty solving and how is that benefiting you?

Problem1: Teams tend to miss High volumes alerts , leading to important alerts being missed or ignored.

Solution1: PagerDuty consolidates alerts and ensures that only actionable alerts reach the on-call team, reducing alert noise.

Problem2: Managing on-call schedules manually is time-consuming and prone to errors.

Solution2: PagerDuty automates on-call scheduling, it assigns alerts only to the on-callers, thus helps effectively to monitor alerts. Review collected by and hosted on G2.com.

Open Discussions in PagerDuty
SL
Senior Software Engineer
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about PagerDuty?

Pagerduty is SaaS based alerting systems allowing companies to use for their in house technology for incident response. It provides the real-time monitoring for all the infrastructure and services by generating calls and emails as needed. It also provides a lot of integrations with other products for example Jira, Nagios and Slack. PagerDuty has a level of escalation setup that allows incidents to follow a process chain which benefits a lot in escalation matrix. PagerDuty features like SSO, Role based Access are really a good add-ons which ease our usage and aslo initial setup. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

Pagerduty is expensive as compared to its competitors in the market and Its integration lacks some features like easy set up. It has a way to improve its configurations so that a user with zero technical knowledge can understand it. Auto-recovery of alert feature sometime fails and it needs some improvements. Review collected by and hosted on G2.com.

What problems is PagerDuty solving and how is that benefiting you?

Pagerduty is playing major role in our project when it comes to monitoring system, We have integrated the pagerduty with Nagios so when any alerts captured in nagios we get it notified by Pagerduty which sends us an email,notification followed by call so with this we are not in a position to miss any critical alerts especially during oncall hours without pagerduty we can't sleep peacefully. Review collected by and hosted on G2.com.

Verified User in Animation
UA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about PagerDuty?

- It's easy to schedule oncall alerts between different teams and for different channels.

- It has incident management so it becomes one stop to handle the alerts the right way

- It's flexible and provides options to receive/manage alerts during work hours and off hours Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

From what I have used, I couldn't find anything that I dislike. Review collected by and hosted on G2.com.

What problems is PagerDuty solving and how is that benefiting you?

For the on-call alerts. Review collected by and hosted on G2.com.

Pintraj K.
PK
Devops / Infosec
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about PagerDuty?

Pagerduty helps to manage the incident which we can integrate on cloud artichture and other monitoring tools like senty Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

The support for the pagerduty is less and the pricing is high Review collected by and hosted on G2.com.

What problems is PagerDuty solving and how is that benefiting you?

As mentioned it will solve the problem from incident managment like keeping alaram on cloudwatch and respond over the pager duty when a new incident is occured Review collected by and hosted on G2.com.

Mary Priscilla R.
MR
Senior Business Intelligence Developer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about PagerDuty?

1. Integration with our existing tools

2. Customizable on-call schedule and escalation policies 3. Mobile app - helps stay connected on the go Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

1. Complexity of initial set-up

2. Pricing 3. Not a very user-friendly UI Review collected by and hosted on G2.com.

What problems is PagerDuty solving and how is that benefiting you?

Problem: Delays in detecting and responding to incidents can lead to prolonged downtimes, negatively impacting business operations and customer satisfaction.

Solution: PagerDuty integrates with various monitoring and logging tools to automatically detect incidents and alert the appropriate personnel. It streamlines the incident response process, reducing the time it takes to identify and address issues. Review collected by and hosted on G2.com.

Open Discussions in PagerDuty
Dhanush R.
DR
Customer Success Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about PagerDuty?

I did work in integrating alert system to pagerduty, hence these are the few positive pointers, I noted.

a. PagerDuty has a real time alerting system.

b. Intimation over phone as message and phone call.

c. Simple interface, yet robust feature. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

I did not see any major negatives with PagerDuty, however the cost compare to other compitetors is at the higher number. Review collected by and hosted on G2.com.

What problems is PagerDuty solving and how is that benefiting you?

It is really helpful in intimating the persona who in on-call for that day, best thing is we can easily configure the persona, who is assigned for the support.

In this way, it easily helps in seamless monitoring. Review collected by and hosted on G2.com.

Andrea Maie R.
AR
Chargeback Associate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about PagerDuty?

PagerDuty's standout feature is its incident management. When something goes wrong, like a system glitch or a server hiccup, PagerDuty steps in to alert the right people fast. It's like a superhero for your team's response efforts.

What makes it great is how it handles incidents from start to finish. It doesn't just shout about the problem; it organizes the response. It knows who needs to know and when, making sure the right folks are on it ASAP. This quick reaction time means less downtime for your systems.

Plus, PagerDuty isn't just about fixing things—it's about doing it better next time. It keeps track of what went down and helps you figure out how to stop it from happening again. That's a big win for keeping your systems running smoothly. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

For new users, especially those who are not tech-savvy, the interface is kind of confusing. My Team Leader had to walk me through how to set it up and use it. Review collected by and hosted on G2.com.

What problems is PagerDuty solving and how is that benefiting you?

PagerDuty swoops in to tackle a bunch of problems that teams face in keeping their systems running smoothly. Here are a few headaches it helps solve: Alert Chaos, Response Time Lag, Unclear Incident Management Review collected by and hosted on G2.com.

DS
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about PagerDuty?

PagerDuty has a agreat user interface and has a great experience as majorly helps in identifying problems and sorting them out hassle free. It helps us out in great ways to achieve and accomplish the task with its great automated features . Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

PagerDuty is a great software for organisations it can be challenging for new user to use but it is easy to access it one you get used to it.Pagerduty's integration feature can be improved a little bit so that it becomes easy to integrate . Review collected by and hosted on G2.com.

What problems is PagerDuty solving and how is that benefiting you?

PagerDuty is solving N number of problems for as it has great automated features and it saves manpower its just a great software which get integrated to the software and solves the operations tasks easily as incident management by checking out onto all problems and giving the input about oppurtunities. Review collected by and hosted on G2.com.

Open Discussions in PagerDuty