# Best Runbook Automation Software *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Runbook Automation (RBA) tools focus on devising and executing runbooks. Runbooks are documented procedures and scripts used for solving manual, repetitive, and predictable IT tasks. These tasks typically include system restarts, application deployments, routine maintenance, and troubleshooting. Instead of manually deploying these repetitive tasks, IT operation teams and system admins build steps and event triggers into reusable templates. When a service request is received, runbook automation software utilizes these prebuilt templates to execute these tasks instead of waiting for human intervention. A well-designed runbook automation process saves time and resources for IT teams from repetitive service requests and incident management. A tool similar to runbook automation is [workload automation software](https://www.g2.com/categories/workload-automation). While runbook automation addresses the automation of manual, repetitive tasks carried out by IT administrators, workload automation is geared toward orchestrating and automating comprehensive workflows and business processes. It excels in managing intricate dependencies and interactions among various systems and applications. Both concepts synergistically enhance the efficiency and reliability of IT operations, each within distinct realms of the automation spectrum. To qualify for inclusion in the Runbook Automation category, a product must: - Provide a reusable and customizable runbook library - Support multiple types of automation: incidents, service requests, change requests, event-driven remediation, and scheduled updates - Customize runbook workflows, maps, triggers, links, schedules, and conditional logics - Auto-execute the appropriate runbook based on ticket and request data - Track automation performance in a central dashboard - Ensure security with data encryption and access authentication ## How Many Runbook Automation Software Products Does G2 Track? **Total Products under this Category:** 15 ## How Does G2 Rank Runbook Automation Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 1,700+ Authentic Reviews - 15+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Runbook Automation Software Is Best for Your Use Case? - **Leader:** [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) - **Easiest to Use:** [Resolve](https://www.g2.com/products/resolve-systems-resolve/reviews) - **Top Trending:** [Control-M](https://www.g2.com/products/control-m/reviews) - **Best Free Software:** [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) --- **Sponsored** ### Kelverion Self Service Automation Portal The Automation Portal is a sophisticated software solution designed to streamline the entry point of automation, providing a user-friendly interface for both setup and end users. This platform enables self-service capabilities to Trigger, Track and Report automation, allowing organizations to efficiently manage and request IT services through a modern web interface. With its adaptable design, the Automation Portal caters to a diverse range of users, from IT teams to end users, ensuring that automation processes are accessible and easy to navigate. Targeted primarily at organizations looking to enhance their IT service management, the Automation Portal simplifies the implementation of self-service automation solutions. Its straightforward setup process eliminates the need for extensive requirements, enabling rapid deployment and immediate access to automation functionalities. This flexibility is particularly beneficial for businesses aiming to optimize their operational efficiency without the burden of complex configurations. The availability of a mobile application for Apple iPhones further extends the portal's usability, allowing users to manage automation tasks on the go. Key features of the Automation Portal include a comprehensive dashboard that provides real-time insights into time and cost savings achieved through automation. Users can easily monitor requests by state and identify the top ten requests, facilitating informed decision-making. The portal supports both on-premise and cloud-hosted deployments, ensuring that organizations can choose the deployment method that best fits their infrastructure. As a modern single-page web application, it delivers rapid responses to user interactions, enhancing the overall user experience. Security is a paramount consideration for the Automation Portal, which utilizes Microsoft Entra ID for authentication, ensuring enterprise-grade user protection. The platform's full REST API allows for seamless interactions and improved performance, making it compatible with various automation engines, including Power Automate, Logic Apps, Ansible, System Center Orchestrator, Azure Automation and PowerShell. Additionally, the ready-to-configure Orchestrator Integration Pack and Azure Automation Integration Module simplify integration into existing runbooks, while the capability to interface with other automation platforms via REST API and Webhook enhances its versatility. The Automation Portal stands out in its category by offering high availability support through Windows Network Load Balancing, ensuring consistent performance even during peak usage. Its comprehensive features and user-centric design make it a valuable tool for organizations seeking to leverage automation for improved IT service delivery and operational efficiency. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1007574&secure%5Bdisplayable_resource_id%5D=1007574&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1007574&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1409946&secure%5Bresource_id%5D=1007574&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Frunbook-automation&secure%5Btoken%5D=5f6e7b5ffe1a80cc3bd330370bae6364ffe1dae0c276ce66732d5bf36ddd9e31&secure%5Burl%5D=https%3A%2F%2Fwww.kelverion.com%2Fautomation-portal&secure%5Burl_type%5D=product_website) --- ## What Are the Top-Rated Runbook Automation Software Products in 2026? ### 1. [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at scale. Ansible Automation Platform makes it possible for users across an organization to share, vet, and manage automation content by means of a simple, powerful, and agentless technical implementation. IT managers can provide guidelines on how automation is applied to individual teams. Meanwhile, automation creators retain the freedom to write tasks that use existing knowledge, without the operational overhead of conforming to complex tools and frameworks. It is a more secure and stable foundation for deploying end-to-end automation solutions, from hybrid cloud to the edge. Ansible Automation Platform uses an open source development model of the Ansible project to create an experience tailored to enterprise automation. This open development model connects the engineers behind Ansible Automation Platform to more than a dozen open source Ansible projects in the community. As members work together to identify and elevate the best ideas, Red Hat supports them by contributing to the code and creating products from upstream projects. View more at https://www.ansible.com/compare Ansible Automation Platform simplifies packaging and distribution while providing tested and trusted interoperability between all the components. Combined with an 18-month support life cycle, Ansible Automation Platform takes the complexity, uncertainty, and guesswork out of using upstream open source tools. With a Red Hat subscription, you get certified and validated automation content from our robust partner ecosystem; added security, reporting, and analytics; and life cycle technical support from Red Hat and Red Hat’s technology partners to scale automation across your organization. And you’ll get expert knowledge gained from our success with thousands of customers. **Average Rating:** 4.6/5.0 **Total Reviews:** 369 **Who Is the Company Behind Red Hat Ansible Automation Platform?** - **Seller:** [Red Hat](https://www.g2.com/sellers/red-hat) - **Year Founded:** 1993 - **HQ Location:** Raleigh, NC - **Twitter:** @RedHat (300,265 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3545/ (19,305 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** DevOps Engineer, Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 48% Enterprise, 36% Mid-Market #### What Are Red Hat Ansible Automation Platform's Pros and Cons? **Pros:** - Automation (56 reviews) - Automation Efficiency (47 reviews) - Ease of Use (41 reviews) - Easy Integrations (37 reviews) - Task Automation (37 reviews) **Cons:** - Learning Curve (16 reviews) - Learning Difficulty (16 reviews) - Complexity (15 reviews) - Complex Setup (12 reviews) - Automation Issues (10 reviews) ### 2. [Control-M](https://www.g2.com/products/control-m/reviews) Control-M from BMC Software is a digital operations orchestration platform designed to help organizations connect applications, data pipelines, and infrastructure processes within a unified ecosystem. This solution is specifically tailored to manage complex hybrid environments, providing a robust framework for designing, automating, and governing workflows that span both on-premises and cloud technologies. By simplifying the management of operational dependencies, Control-M enables IT and business teams to maintain resilience, compliance, and efficiency at scale. The platform is particularly beneficial for organizations that require continuous operations, as it fosters collaboration among development, data, and operations teams through a shared environment. This collaborative approach enhances transparency and significantly reduces manual effort, allowing teams to focus on strategic initiatives rather than routine tasks. Control-M's orchestration capabilities facilitate the coordination of workloads across traditional systems, modern cloud applications, and emerging data technologies, ensuring that all components work seamlessly together. Centralized visibility and control empower teams to identify potential disruptions early, thereby ensuring smooth end-to-end process execution. Control-M incorporates predictive analytics and event-driven automation, which are essential for anticipating performance issues and adapting to changing business or system conditions. This proactive stance allows operations teams to maintain service levels and accelerate incident resolution without the burden of constant manual oversight. Furthermore, the platform's integration with DevOps and DataOps workflows ensures that automation efforts align with organizational goals, thereby supporting both innovation and governance. Industries such as finance, healthcare, manufacturing, and telecommunications widely utilize Control-M, where reliability, compliance, and operational continuity are paramount. By connecting people, systems, and data, Control-M transforms fragmented operational environments into cohesive, data-driven systems of execution. With BMC’s extensive expertise in intelligent automation, Control-M empowers enterprises to reduce complexity, enhance agility, and continuously deliver business value in an ever-evolving digital landscape. The platform stands out by providing a comprehensive solution that not only addresses current operational challenges but also prepares organizations for future demands. **Average Rating:** 4.3/5.0 **Total Reviews:** 148 **Who Is the Company Behind Control-M?** - **Seller:** [BMC Software](https://www.g2.com/sellers/bmc-software) - **Company Website:** https://www.bmc.com - **Year Founded:** 1980 - **HQ Location:** Houston, TX - **Twitter:** @BMCSoftware (48,017 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1597/ (8,951 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Banking - **Company Size:** 53% Enterprise, 14% Small-Business #### What Are Control-M's Pros and Cons? **Pros:** - Ease of Use (50 reviews) - Automation (33 reviews) - Features (32 reviews) - Time-saving (31 reviews) - Task Automation (27 reviews) **Cons:** - Complexity (35 reviews) - Learning Curve (24 reviews) - Complex UI (19 reviews) - Difficult Learning (19 reviews) - Expensive (19 reviews) ### 3. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial **Average Rating:** 4.5/5.0 **Total Reviews:** 907 **Who Is the Company Behind PagerDuty?** - **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty) - **Company Website:** https://www.pagerduty.com/ - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @pagerduty (24,697 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/482819/ (1,288 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Mid-Market, 38% Enterprise #### What Are PagerDuty's Pros and Cons? **Pros:** - Alert Notifications (21 reviews) - Alerting System (19 reviews) - Alert Management (17 reviews) - Ease of Use (15 reviews) - Easy Integrations (15 reviews) **Cons:** - Alert Issues (12 reviews) - Expensive (8 reviews) - Complexity (7 reviews) - Inefficient Alert System (7 reviews) - Complex UI (6 reviews) ### 4. [Azure Automation](https://www.g2.com/products/azure-automation/reviews) Azure Automation delivers a cloud-based automation and configuration service that provides consistent management across your Azure and non-Azure environments. It consists of process automation, update management, and configuration features. **Average Rating:** 4.5/5.0 **Total Reviews:** 32 **Who Is the Company Behind Azure Automation?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,115,342 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Enterprise, 31% Small-Business ### 5. [Resolve](https://www.g2.com/products/resolve-systems-resolve/reviews) Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 47 **Who Is the Company Behind Resolve?** - **Seller:** [Resolve](https://www.g2.com/sellers/resolve-11faf3f1-952b-4247-a44d-6d024a3b94f9) - **Year Founded:** 2014 - **HQ Location:** Campbell, California - **LinkedIn® Page:** https://www.linkedin.com/company/163969/ (134 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 55% Enterprise, 34% Mid-Market #### What Are Resolve's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Efficiency (2 reviews) - Productivity Improvement (2 reviews) - Business Growth (1 reviews) - Collaboration (1 reviews) **Cons:** - Dependency Issues (2 reviews) - Learning Curve (2 reviews) - Access Limitations (1 reviews) - Access Restrictions (1 reviews) - Complexity (1 reviews) ### 6. [Tidal Automation](https://www.g2.com/products/tidal-automation/reviews) Tidal Software, part of Redwood Software, provides enterprise workload automation solutions that orchestrate the execution of complex workflows across systems, applications and IT environments. Redwood Software, a 2025 Gartner® Magic Quadrant™ for SOAP Leader, is the leading orchestration platform for the autonomous enterprise. We empower customers to drive business transformation at the lowest TCO, intelligently automating critical business and IT processes across complex ERP, hybrid cloud, data management and agentic AI systems. Whether you're running on-premises, in the cloud or both, Tidal optimizes mission-critical business processes, increases IT cost efficiencies and satisfies legal and regulatory compliance requirements with its comprehensive portfolio of products and services. Worldwide, hundreds of customers rely on Tidal for modernizing their workload automation and driving their digital transformation. **Average Rating:** 4.6/5.0 **Total Reviews:** 69 **Who Is the Company Behind Tidal Automation?** - **Seller:** [Redwood Software](https://www.g2.com/sellers/redwood-software) - **Company Website:** https://www.redwood.com/ - **Year Founded:** 1993 - **HQ Location:** Frisco, US - **Twitter:** @RedwoodSoftware (826 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9372/ (744 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Automotive - **Company Size:** 58% Enterprise, 26% Mid-Market #### What Are Tidal Automation's Pros and Cons? **Pros:** - User Interface (10 reviews) - Automation (8 reviews) - Ease of Use (8 reviews) - Job Scheduling (8 reviews) - Workload Automation (7 reviews) **Cons:** - Difficult Learning (5 reviews) - Beginner Unfriendliness (4 reviews) - Expensive (4 reviews) - Integration Issues (4 reviews) - Limited Features (3 reviews) ### 7. [Cutover](https://www.g2.com/products/cutover/reviews) Cutover is the AI-powered platform for enterprise IT operations execution. Cutover’s dynamic runbooks simplify complex work, connect siloed teams, and dramatically increase visibility. Transform your IT disaster recovery, major incident management, and cloud migration to reduce risk and boost efficiency by connecting people, technology, and systems. Standardize and automate global communications to ensure the right people are engaged at the right time and stakeholders are always informed. Real-time dashboards provide an immediate view of status. The immutable, auto-generated audit trail simplifies event post-mortems, regulatory reporting, and compliance. Cutover integrates seamlessly with core tools, including ITSM (e.g. ServiceNow), BCM (e.g. Archer IRM), IaC (e.g. Ansible, Jenkins), monitoring & DevOps (e.g Amazon Cloud, Azure), and communication tools (e.g. Slack, Microsoft Teams). Cutover AI reduces manual work and transforms automated runbooks with speed and efficiency. Cutover’s AI can create runbooks from various data sources in seconds, suggest runbook improvements for greater efficiency, and generate runbook descriptions. Cutover runbooks support AI agents to autonomously carry out actions while maintaining oversight and control. Cutover is trusted by world-leading institutions, including the three largest US banks and three of the world’s five largest investment banks. Cutover Respond reduces mean time to resolution (MTTR) in major incident management with rapid mobilization, seamless visibility, automation, AI agents, and post-incident learning. How Cutover Respond compares to competitors ServiceNow Service Operations Workspace Major Incident Management module: While ServiceNow is the system of record, Cutover is the system of action. We enhance your ServiceNow investment with deep integration and orchestration of real-time incident response, bringing structure to the chaos of major incidents and driving down your MTTR. incident.io: Cutover Respond is built for regulated, large-scale application environments and contains highly customizable templates, runbooks, and workflows. The Cutover platform provides deep compliance, audit, and process orchestration. Cutover Recover for IT DR helps organizations recover their applications faster and meet recovery time objectives (RTOs) with more confidence and ensure they can achieve regulatory compliance. How Cutover Recover compares to competitors Fusion RM: Cutover is best for enterprise IT teams managing DR plans, playbooks, failover and recovery, while Fusion RM focuses on business continuity and operational risk. While Fusion provides planning and tracking, Cutover has active task management and collaboration, with a greater focus on recovery execution in a live outage. ServiceNow BCM: While ServiceNow has a focus on tracking and documenting DR plans, Cutover is built to execute DR plans under pressure via an orchestrated, live collaboration environment which automates repetitive and complex tasks. Cutover Migrate helps enterprises orchestrate large-scale and complex cloud migrations. As AWS Technology Partner, Cutover works closely with Amazon Web Services, and has achieved the AWS Migration and Modernization Competency. The Cutover Migrate solution is tightly integrated with multiple AWS services including AWS Application Migration Service, and AWS Database Migration Service. Cutover Migrate is also part of the AWS ProServe Rapid Migration offering, helping enterprises automate large-scale migrations. www.cutover.com **Average Rating:** 4.2/5.0 **Total Reviews:** 27 **Who Is the Company Behind Cutover?** - **Seller:** [Cutover](https://www.g2.com/sellers/cutover) - **Company Website:** https://www.cutover.com - **Year Founded:** 2013 - **HQ Location:** London, UK - **Twitter:** @gocutover (907 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cutover (146 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 37% Small-Business, 33% Enterprise #### What Are Cutover's Pros and Cons? **Pros:** - User Interface (6 reviews) - Features (5 reviews) - Flexibility (5 reviews) - Ease of Use (3 reviews) - Solution Completeness (3 reviews) **Cons:** - Expensive (5 reviews) - Limited Customization (5 reviews) - Integration Issues (4 reviews) - Difficult Learning (3 reviews) - Complex Documentation (2 reviews) ### 8. [Octopus Deploy](https://www.g2.com/products/octopus-deploy/reviews) Octopus Deploy sets the standard for Continuous Delivery (CD), empowering software teams to deliver value in an agile way. Globally, more than 4,000 organizations rely on our Continuous Delivery, GitOps, and release orchestration solutions to deliver swift value to their customers. At Octopus, we create happy deployments, and by extension, happy software teams. Founded in 2012, our vision is for all software teams to look forward to deployment time; to be excited about seeing their changes deployed and used by their customers. We want them to deploy more and more frequently, and to feel 100% confident it will just work. Octopus efficiently orchestrates software delivery across multi-cloud, Kubernetes, data centers, and hybrid environments, whether containerized modern apps or heritage applications. With governance, risk, and compliance (GRC) at its core, Octopus supports Platform Engineering teams in their mission to provide a superior developer experience (DevEx). Octopus also actively contributes to the developer community with open-source projects. - Effortless scaling - Deploy consistently, quickly, and without duplicating effort to thousands of locations or customers. Tenants let you use one deployment process for thousands of customers. See all your deployments at a glance on a single dashboard. - Faster deployments - Deploy faster and more frequently to thousands of application hosts. Use one deployment process consistently across environments. Reduce time between build and deployment by automatically promoting releases. Use the deployment strategy that works for you, like rolling, blue/green, or canary. - Reduce risk - Reduce deployment failure rate and mean time to recovery with automation built-in. Step timeouts and retries reduce manual intervention, while guided failure mode lets you keep deployments moving when needed. Our Insights feature reveals your DevOps performance and areas that need attention based on the 4 key DORA metrics. - Improve DevEx - Simple deployments empower teams and let developers focus on building new features. Create processes easily with our friendly UI and over 500 step templates, or use command lines and scripts. Runbooks automate routine and emergency operations tasks, freeing your teams for more crucial work. - Increase security - Built-in, flexible features to manage your security and compliance requirements. Use role-based access control (RBAC) to limit what users can do in Octopus. Configure ITSM approvals and OpenID Connect with popular providers for secure, compliant deployments. Handle complex software delivery at any scale with Octopus Deploy. **Average Rating:** 4.4/5.0 **Total Reviews:** 57 **Who Is the Company Behind Octopus Deploy?** - **Seller:** [Octopus Deploy](https://www.g2.com/sellers/octopus-deploy) - **Company Website:** https://octopus.com - **Year Founded:** 2012 - **HQ Location:** Brisbane, Australia - **Twitter:** @OctopusDeploy (5,825 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3565351/ (369 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 38% Enterprise, 33% Mid-Market #### What Are Octopus Deploy's Pros and Cons? **Pros:** - Deployment (5 reviews) - Ease of Use (5 reviews) - Deployment Automation (4 reviews) - Deployment Efficiency (4 reviews) - Easy Deployment (4 reviews) **Cons:** - Expensive (5 reviews) - Pricing Issues (4 reviews) - Delay Issues (2 reviews) - Downtime Issues (2 reviews) - Learning Curve (2 reviews) ### 9. [Integration Packs for System Center Orchestrator](https://www.g2.com/products/integration-packs-for-system-center-orchestrator/reviews) Kelverion extends and enhances Microsoft System Center Orchestrator with a library of Integration Packs and production-ready runbook solutions to tackle the time-consuming chores of IT service desk teams. These integrations and solutions save hundreds of person-hours and deliver over 400% return on investment in the first year. Our products cover all Microsoft supported versions of System Center Orchestrator. Key features and benefits: Our talented in-house development team has sorted the technical components and created smart System Center Orchestrator Integration Packs to enable API connections between your organization's enterprise IT systems. One of the key features of our Integration Packs is the smart discovery process, which automatically builds a cache file of all the tables the Orchestrator user account has permission to see, including all the fields and attributes currently configured in your enterprise IT systems. These are then displayed in a simple drop-down menu, enabling users to easily click and configure the integration setup. Integrations Packs Available: - Amazon EC2 - Atlassian Jira - Azure DevOps - BMC Helix ISTM - Citrix Virtual Apps - Data Manipulation - Microsoft Dynamics 365 - Microsoft Entra ID - Microsoft Office 365 - Nagios XI - Network Messaging - OAuth Email - Oracle - Runbook Management - Salesforce - ServiceNow - SolarWinds - SQL Server - Text Manipulation - VMware vSphere - Kelverion Runbook Surveyor Ready-built automation solutions for common automation use cases: - Automated Patching - CMDB Population - New User Onboarding - SCOM Routing and Remediation - Self Service Software Provisioning - Ticket and Dev Ops Synchronization - VM Provisioning and Management We also offer a Utility Package, compiled of 5 of the most used System Center Orchestrator Integration Packs. These packs simplify and improve Orchestrator's day-to-day operation. They have been developed over time and used every day by our professional services teams, both in their daily lives and in customer engagements. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **Who Is the Company Behind Integration Packs for System Center Orchestrator?** - **Seller:** [Kelverion Inc](https://www.g2.com/sellers/kelverion-inc) - **Year Founded:** 2010 - **HQ Location:** Orlando, US - **Twitter:** @Kelverion_ (1,208 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kelverion-automation/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise ### 10. [StackStorm](https://www.g2.com/products/stackstorm/reviews) StackStorm is an automation tool that wires together all of your apps, services and workflows. **Average Rating:** 3.8/5.0 **Total Reviews:** 3 **Who Is the Company Behind StackStorm?** - **Seller:** [StackStorm](https://www.g2.com/sellers/stackstorm) - **Year Founded:** 2013 - **HQ Location:** Palo Alto, US - **LinkedIn® Page:** https://www.linkedin.com/company/stackstorm (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Enterprise ### 11. [Kelverion Self Service Automation Portal](https://www.g2.com/products/kelverion-self-service-automation-portal/reviews) The Automation Portal is a sophisticated software solution designed to streamline the entry point of automation, providing a user-friendly interface for both setup and end users. This platform enables self-service capabilities to Trigger, Track and Report automation, allowing organizations to efficiently manage and request IT services through a modern web interface. With its adaptable design, the Automation Portal caters to a diverse range of users, from IT teams to end users, ensuring that automation processes are accessible and easy to navigate. Targeted primarily at organizations looking to enhance their IT service management, the Automation Portal simplifies the implementation of self-service automation solutions. Its straightforward setup process eliminates the need for extensive requirements, enabling rapid deployment and immediate access to automation functionalities. This flexibility is particularly beneficial for businesses aiming to optimize their operational efficiency without the burden of complex configurations. The availability of a mobile application for Apple iPhones further extends the portal's usability, allowing users to manage automation tasks on the go. Key features of the Automation Portal include a comprehensive dashboard that provides real-time insights into time and cost savings achieved through automation. Users can easily monitor requests by state and identify the top ten requests, facilitating informed decision-making. The portal supports both on-premise and cloud-hosted deployments, ensuring that organizations can choose the deployment method that best fits their infrastructure. As a modern single-page web application, it delivers rapid responses to user interactions, enhancing the overall user experience. Security is a paramount consideration for the Automation Portal, which utilizes Microsoft Entra ID for authentication, ensuring enterprise-grade user protection. The platform's full REST API allows for seamless interactions and improved performance, making it compatible with various automation engines, including Power Automate, Logic Apps, Ansible, System Center Orchestrator, Azure Automation and PowerShell. Additionally, the ready-to-configure Orchestrator Integration Pack and Azure Automation Integration Module simplify integration into existing runbooks, while the capability to interface with other automation platforms via REST API and Webhook enhances its versatility. The Automation Portal stands out in its category by offering high availability support through Windows Network Load Balancing, ensuring consistent performance even during peak usage. Its comprehensive features and user-centric design make it a valuable tool for organizations seeking to leverage automation for improved IT service delivery and operational efficiency. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Kelverion Self Service Automation Portal?** - **Seller:** [Kelverion Inc](https://www.g2.com/sellers/kelverion-inc) - **Year Founded:** 2010 - **HQ Location:** Orlando, US - **Twitter:** @Kelverion_ (1,208 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kelverion-automation/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise ### 12. [Callgoose SQIBS](https://www.g2.com/products/callgoose-sqibs/reviews) Callgoose SQIBS is used for automating and orchestrating IT workflows, providing businesses with an intelligent, automated approach to incident management, on-call scheduling, incident auto-remediation, event-driven remediation and IT request automation. It eliminates manual inefficiencies, reduces response times, and ensures critical systems remain operational 24/7. ✅ Use Cases Include: Incident Auto-Remediation – Automatically detect, diagnose, and resolve IT issues. On-Call Scheduling & Alerting – Intelligent escalation through Phone Calls, SMS, Email, Slack, Microsoft Teams Multilingual Alerts - Supports 30+ languages in 200+ countries. Process & Runbook Automation – Automate repetitive IT tasks and workflows. IT Request Automation – Empower teams with self-service options. Event-Driven Automation – Trigger automation workflows based on system alerts. Infrastructure & Cloud Automation – Integrate with DevOps tools, CI/CD pipelines, cloud platforms or any software or tools. Why Choose Callgoose SQIBS? Callgoose SQIBS is the future of IT automation & incident management, built to reduce downtime, streamline workflows, and cut IT costs. Whether you need real-time alerts, incident auto-remediation, on-call scheduling, or IT request automation, Callgoose SQIBS delivers intelligent automation to keep your systems running smoothly. 🚀 Key Benefits of Callgoose SQIBS: ✅ Incident Auto-Remediation Detect, diagnose, and resolve IT issues automatically before they impact operations. Say goodbye to manual firefighting with self-healing automation. ✅ On-Call Scheduling & Alerting Never miss a critical alert! Smart escalation via Phone, SMS, Email, Slack, Microsoft Teams ensures the right person is notified at the right time. ✅ Process & Runbook Automation Save time and reduce manual errors by automating IT workflows, common tasks, and troubleshooting processes. ✅ Event-Driven Automation Trigger automated workflows based on real-time system alerts, logs, or monitoring tool events to resolve issues instantly. ✅ IT Request Automation Enhance IT service efficiency by automating password resets, software access, and other common requests, giving teams self-service capabilities. ✅ Infrastructure & Cloud Automation Seamlessly integrate with DevOps tools, CI/CD pipelines, cloud platforms, ITSM, monitoring software, and security tools to orchestrate IT operations effortlessly. 🌍 Global-Ready with Multilingual & Multi-Channel Alerts - Supports 30+ languages across 200+ countries - Alerts via Phone Calls, SMS, Email, Slack, Microsoft Teams, Mobile Push - Customizable escalation policies and notification rules 💼 Industries Benefiting from Callgoose SQIBS: 🔹 IT & SaaS – Automate IT workflows and incident response 🔹 Financial Services – Ensure compliance, security, and reliability 🔹 E-commerce & Retail – Prevent downtime and enhance customer experience 🔹 Telecommunications – Automate network monitoring and troubleshooting 🔹 Healthcare – Maintain compliance and ensure uptime for critical systems 🔹 And more! – Any industry that relies on IT can benefit from automation 🔗 Seamless Integrations Callgoose SQIBS works with any software, tool, or platform to provide a truly connected IT ecosystem: - Monitoring & Observability – Prometheus, Datadog, Splunk, New Relic, Zabbix - DevOps & CI/CD – Jenkins, GitHub, GitLab, Terraform, Kubernetes - ITSM & Ticketing – ServiceNow, Jira, or any other ITSM tool - Communication & Collaboration – Slack, Microsoft Teams, and more - Cloud Providers – AWS, Azure, Google Cloud 🔧 Ease of Use & Customization ✔ No-Code & Low-Code Automation – Ready-to-use templates for quick automation ✔ Advanced Customization – Full API access for deep integrations ✔ Transparent Pricing – No hidden costs, automation included in every paid plan 💡 The Callgoose SQIBS Advantage ✅ No Per-User Fees – Pay per plan, not per user ✅ Automation in Every Paid Plan – Unlike competitors, no extra charges for automation ✅ Flexible Deployment – Choose between self-hosted or SaaS based on your business needs ✅ Scalable & Cost-Effective – Plans for startups, enterprises, and large organizations ✅ No Vendor Lock-In – Transparent pricing and complete customization 📞 24/7 Support & Training 💬 Live Chat & Email Support 📞 Phone Support (Premium Plans) 📚 Extensive Knowledge Base, Webinars, and Training 🔹 Whether you’re a startup, enterprise, or IT service provider, Callgoose SQIBS ensures reliability, automation, and operational efficiency. 🚀 Migrate to Callgoose SQIBS Today! **Who Is the Company Behind Callgoose SQIBS?** - **Seller:** [ZEAZONZ TECHNOLOGIES](https://www.g2.com/sellers/zeazonz-technologies) - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/zeazonz/ (23 employees on LinkedIn®) ### 13. [HCL iAutomate](https://www.g2.com/products/hcl-iautomate/reviews) HCL iAutomate is a part of Infrastructure Automation and Orchestration offering under the HCLSoftware AI & Intelligent Operations framework. It is an Intelligent Runbook Automation product that brings Artificial Intelligence (AI) and Automation together to simplify and automate enterprise IT operation lifecycle. It leverages Machine Learning (ML) and Natural Language Processing (NLP) to comprehend issues, recommend corrective actions, and initiate automatic resolution, enabling zero-touch automation. By leveraging a repository of over 3400+ configurable and reusable runbooks, it provides robust end-to-end incident remediation and task automation across the infrastructure and applications landscape. **Who Is the Company Behind HCL iAutomate?** - **Seller:** [HCL Technologies](https://www.g2.com/sellers/hcl-technologies) - **Year Founded:** 1999 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @hcltech (425,494 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1756/ (251,431 employees on LinkedIn®) - **Ownership:** NSE - National Stock Exchange of India ### 14. [Runbook Studio for Azure Automation](https://www.g2.com/products/runbook-studio-for-azure-automation/reviews) The Runbook Studio is a graphical authoring application which enables users to create Azure Automation runbooks using a drag and drop, code free, graphical authoring approach. Runbook Studio is designed to enable organizations to harness the power of Azure Automation to make it easier and faster to build, maintain and support Runbooks in Azure, without the need to understand or write PowerShell. With our Runbook Studio packages you can simplify Azure Automation with low-code design studio, smart integrations and over 50 use cases for a single annual subscription. www.kelverion.com/runbook-studio Key features and benefits: Build Azure Automation runbooks in the Runbook Studio rather than the complicated Azure web browser experience. Benefit from low-code / no-code graphical authoring, ability to view and work on multiple runbooks at the same time and enabling coder and non-coder team members to easily build and manage Azure Automation runbooks. The Runbook Studio integrates and orchestrates third party systems to automate the day-to-day manual processes, which hinder and delay IT and Support Desk teams. Providing deep integration with Service Desks and enterprise management tools used in your business, enabling the automation of cloud and on-premise infrastructure and workloads. Deploy Integration Modules from the PowerShell Gallery, Kelverion Smart Integrations or your own PowerShell Integration Modules. Ready-built automation solutions for more than 50 common automation use cases are included: - Employee onboarding / offboarding. - Standard IT tasks. - Microsoft 365 Management. - Event to Service Desk Incident Ticket creation - Incident Routing, Diagnostics and Remediation. Smart Integrations Included: - ServiceNow - Atlassian Jira - BMC Atrium - BMC Helix ITSM - EasyVista - Freshservice - Salesforce - ServiceDesk Plus - Slack - SolarWinds - SQL Server - Oracle - Azure Infrastructure - Azure DevOps - Azure Monitor - VMware vSphere How is Kelverion Runbook Studio different? Many automation tools offer a custom, pseudo-programming language that requires you to build your own automation. Native Azure Automation requires you to be a PowerShell coder. The Runbook Suite provides rich no-code graphical authoring, underpinned by the Microsoft PowerShell framework running in Azure Automation. This visual approach makes the creation of automation runbooks simpler and doesn’t require coding knowledge. Deploying the Runbook Studio with Azure Automation delivers a true no code / low code IT Process Automation as a Service platform, enabling all team members to build and support IT automation. The Kelverion Runbook Studio enhances the Microsoft Azure Automation service, providing: - A rich graphical design experience - Extensive GIT version and release management support - Visibility and management of multiple automation accounts across different subscriptions. - Kelverion Smart integrations. - 50 common automation use cases. The Studio can be complemented with our easy to configure self-service Automation Portal pre-configured to trigger the included use cases. **Who Is the Company Behind Runbook Studio for Azure Automation?** - **Seller:** [Kelverion Inc](https://www.g2.com/sellers/kelverion-inc) - **Year Founded:** 2010 - **HQ Location:** Orlando, US - **Twitter:** @Kelverion_ (1,208 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kelverion-automation/ (12 employees on LinkedIn®) ### 15. [ServerEngine](https://www.g2.com/products/serverengine/reviews) Agentic Windows IT Automation **Who Is the Company Behind ServerEngine?** - **Seller:** [ServerEngine](https://www.g2.com/sellers/serverengine) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (2 employees on LinkedIn®) ## What Is Runbook Automation Software? [IT Management Software](https://www.g2.com/categories/it-management)