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Top Free Incident Management Software

Check out our list of free Incident Management Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Incident Management Software to ensure you get the right product.

View Free Incident Management Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
60 Incident Management Products Available
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View all Incident Management Software
Freshservice
(1,307)4.6 out of 5
Optimized for quick response
9th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 21% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    8.3
    Constant Monitoring
    Average: 8.9
    7.8
    AI Text Generation
    Average: 7.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Peter L.
    PL
    ease of implementation and quick adaptation. Read review
    Shyamal C.
    SC
    I've been using Freshdesk for a while now, and it has truly streamlined the way we handle customer support. It offers an intuitive interface and a... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,061 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 21% Enterprise
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.9
7.8
AI Text Generation
Average: 7.3
Peter L.
PL
ease of implementation and quick adaptation. Read review
Shyamal C.
SC
I've been using Freshdesk for a while now, and it has truly streamlined the way we handle customer support. It offers an intuitive interface and a... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,061 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
NinjaOne
(3,242)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Incident Management software
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 45% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a versatile tool that serves multiple purposes, including device management, monitoring, application management, and more.
    • Users frequently mention the ease of use, reliability, and the quality of the remote screen share, as well as the continuous updates that add new features and make patch management easier.
    • Users mentioned that certain settings and features can be unnecessarily complicated, the interface can feel cluttered due to recent updates, and the reporting feature could use some improvement.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.9
    6.5
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,441 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,006 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 45% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a versatile tool that serves multiple purposes, including device management, monitoring, application management, and more.
  • Users frequently mention the ease of use, reliability, and the quality of the remote screen share, as well as the continuous updates that add new features and make patch management easier.
  • Users mentioned that certain settings and features can be unnecessarily complicated, the interface can feel cluttered due to recent updates, and the reporting feature could use some improvement.
NinjaOne features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
6.5
AI Text Generation
Average: 7.3
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,441 Twitter followers
LinkedIn® Page
www.linkedin.com
2,006 employees on LinkedIn®

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PagerDuty
(916)4.5 out of 5
10th Easiest To Use in Incident Management software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PagerDuty features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.9
    8.0
    AI Text Generation
    Average: 7.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer Software
    AC
    Its a really good tool which provides very good features like you can create multiple service in pagerduty to mange multiple endpoints alerts also... Read review
    Anup Y.
    AY
    - Reliable Alerting and Notifications - Seamless Integrations - Customizable Escalation Policies - Ease of Setup and Use Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PagerDuty
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @pagerduty
    24,644 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,309 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 38% Enterprise
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
Verified User in Computer Software
AC
Its a really good tool which provides very good features like you can create multiple service in pagerduty to mange multiple endpoints alerts also... Read review
Anup Y.
AY
- Reliable Alerting and Notifications - Seamless Integrations - Customizable Escalation Policies - Ease of Setup and Use Read review
Seller Details
Seller
PagerDuty
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@pagerduty
24,644 Twitter followers
LinkedIn® Page
www.linkedin.com
1,309 employees on LinkedIn®
xMatters
(703)4.5 out of 5
Optimized for quick response
3rd Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 64% Enterprise
    • 25% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • xMatters features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    9.3
    Constant Monitoring
    Average: 8.9
    8.3
    AI Text Generation
    Average: 7.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DA
    The Best likes of xMatters are: Robust Incident Management Comprehensive On call management Scalability Real time communication Read review
    HL
    Overall, this product is excellent because it really works and has a nice interface and good features, especially the tracking and reports viewing.... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Everbridge
    Company Website
    Year Founded
    2002
    HQ Location
    Vienna, VA
    Twitter
    @Everbridge
    4,790 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,591 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 64% Enterprise
  • 25% Mid-Market
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.3
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
DA
The Best likes of xMatters are: Robust Incident Management Comprehensive On call management Scalability Real time communication Read review
HL
Overall, this product is excellent because it really works and has a nice interface and good features, especially the tracking and reports viewing.... Read review
Seller Details
Seller
Everbridge
Company Website
Year Founded
2002
HQ Location
Vienna, VA
Twitter
@Everbridge
4,790 Twitter followers
LinkedIn® Page
www.linkedin.com
1,591 employees on LinkedIn®
Jira Service Management
(959)4.3 out of 5
6th Easiest To Use in Incident Management software
View top Consulting Services for Jira Service Management
Save to My Lists
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    8.9
    Constant Monitoring
    Average: 8.9
    8.0
    AI Text Generation
    Average: 7.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Mohd Saif S.
    MS
    Ease of ticket creation and assignments. Read review
    Verified User in Computer Software
    AC
    Customizable Workflows and Automation Seamless Integration with Jira and Development Tools User-Friendly Self-Service Portal User-Friendly... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,521 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,572 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
Mohd Saif S.
MS
Ease of ticket creation and assignments. Read review
Verified User in Computer Software
AC
Customizable Workflows and Automation Seamless Integration with Jira and Development Tools User-Friendly Self-Service Portal User-Friendly... Read review
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,521 Twitter followers
LinkedIn® Page
www.linkedin.com
19,572 employees on LinkedIn®
SolarWinds Service Desk
(764)4.3 out of 5
Optimized for quick response
13th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 68% Mid-Market
    • 24% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Service Desk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lifecycle Visualization
    Average: 8.7
    8.4
    Constant Monitoring
    Average: 8.9
    5.9
    AI Text Generation
    Average: 7.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Alex R.
    AR
    Automated and cost efficient servicing. More efficient than using manual resources. Read review
    NG
    Solarwinds Help Desk tool is easy to use and has a simple interface. Tool has the features for Knowledge based documetation for common... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,682 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,814 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 68% Mid-Market
  • 24% Enterprise
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
8.4
Constant Monitoring
Average: 8.9
5.9
AI Text Generation
Average: 7.3
Alex R.
AR
Automated and cost efficient servicing. More efficient than using manual resources. Read review
NG
Solarwinds Help Desk tool is easy to use and has a simple interface. Tool has the features for Knowledge based documetation for common... Read review
Seller Details
Seller
SolarWinds Worldwide LLC
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,682 Twitter followers
LinkedIn® Page
www.linkedin.com
2,814 employees on LinkedIn®
SolarWinds IT Incident Response (Squadcast)
(309)4.4 out of 5
Save to My Lists
Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

    Users
    • DevOps Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 41% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds IT Incident Response (Squadcast) features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lifecycle Visualization
    Average: 8.7
    8.8
    Constant Monitoring
    Average: 8.9
    7.4
    AI Text Generation
    Average: 7.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Christopher O.
    CO
    Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents. Read review
    Verified User in Logistics and Supply Chain
    UL
    We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,693 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,814 employees on LinkedIn®
    Ownership
    NYSE: SWI
Product Description
How are these determined?Information
This description is provided by the seller.

Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

Users
  • DevOps Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 41% Small-Business
SolarWinds IT Incident Response (Squadcast) features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.9
7.4
AI Text Generation
Average: 7.3
Christopher O.
CO
Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents. Read review
Verified User in Logistics and Supply Chain
UL
We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most... Read review
Seller Details
Seller
SolarWinds Worldwide LLC
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,693 Twitter followers
LinkedIn® Page
www.linkedin.com
2,814 employees on LinkedIn®
Ownership
NYSE: SWI
incident.io
(179)4.8 out of 5
8th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond. Built on the experience from thousan

    Users
    • Senior Software Engineer
    • Site Reliability Engineer
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 67% Mid-Market
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • incident.io features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lifecycle Visualization
    Average: 8.7
    8.8
    Constant Monitoring
    Average: 8.9
    8.2
    AI Text Generation
    Average: 7.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • KC
    incident.io provides a one stop shop for all the orcestrations involved when managing an incident. Since implementing incident.io we have been able... Read review
    Alexandre R.
    AR
    For our engineers working on incident, the primary interface for incident.io is slack. It's where we collaborate and where we were gathering to... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    incident.io
    Company Website
    Year Founded
    2021
    HQ Location
    New York, US
    Twitter
    @incident_io
    3,554 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond. Built on the experience from thousan

Users
  • Senior Software Engineer
  • Site Reliability Engineer
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 67% Mid-Market
  • 20% Enterprise
incident.io features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.9
8.2
AI Text Generation
Average: 7.3
KC
incident.io provides a one stop shop for all the orcestrations involved when managing an incident. Since implementing incident.io we have been able... Read review
Alexandre R.
AR
For our engineers working on incident, the primary interface for incident.io is slack. It's where we collaborate and where we were gathering to... Read review
Seller Details
Seller
incident.io
Company Website
Year Founded
2021
HQ Location
New York, US
Twitter
@incident_io
3,554 Twitter followers
LinkedIn® Page
www.linkedin.com
143 employees on LinkedIn®
Better Stack
(304)4.8 out of 5
2nd Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

    Users
    • CEO
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 89% Small-Business
    • 7% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Better Stack features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lifecycle Visualization
    Average: 8.7
    9.6
    Constant Monitoring
    Average: 8.9
    6.6
    AI Text Generation
    Average: 7.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Ashish P.
    AP
    I really like the ease of setup. I am using it in my Personal Project, if you have the a logging already, it just a matter of minutes to integrate... Read review
    Jessica H.
    JH
    I’ve been thoroughly impressed with Better Stack after using it for just a month, and to say I'm a super fan is just an understatement. Having... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Better Stack
    Company Website
    Year Founded
    2021
    HQ Location
    San Francisco, CA
    Twitter
    @BetterStackHQ
    9,666 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

Users
  • CEO
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 89% Small-Business
  • 7% Mid-Market
Better Stack features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lifecycle Visualization
Average: 8.7
9.6
Constant Monitoring
Average: 8.9
6.6
AI Text Generation
Average: 7.3
Ashish P.
AP
I really like the ease of setup. I am using it in my Personal Project, if you have the a logging already, it just a matter of minutes to integrate... Read review
Jessica H.
JH
I’ve been thoroughly impressed with Better Stack after using it for just a month, and to say I'm a super fan is just an understatement. Having... Read review
Seller Details
Seller
Better Stack
Company Website
Year Founded
2021
HQ Location
San Francisco, CA
Twitter
@BetterStackHQ
9,666 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
OnPage
(294)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h

    Users
    • Physician
    • Owner
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 53% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OnPage features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.0
    Lifecycle Visualization
    Average: 8.7
    8.5
    Constant Monitoring
    Average: 8.9
    7.6
    AI Text Generation
    Average: 7.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MM
    Overrides do not disturb on my phone so that a page will always get my attention no where or when it is sent to me Read review
    Verified User in Medical Practice
    UM
    Not having to carry a pager. It works with wi-fi so I can use it in places where my pager didn’t work Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OnPage
    Company Website
    Year Founded
    1997
    HQ Location
    Waltham, MA
    Twitter
    @On_Page
    1,075 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h

Users
  • Physician
  • Owner
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 53% Small-Business
  • 30% Mid-Market
OnPage features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.0
Lifecycle Visualization
Average: 8.7
8.5
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
MM
Overrides do not disturb on my phone so that a page will always get my attention no where or when it is sent to me Read review
Verified User in Medical Practice
UM
Not having to carry a pager. It works with wi-fi so I can use it in places where my pager didn’t work Read review
Seller Details
Seller
OnPage
Company Website
Year Founded
1997
HQ Location
Waltham, MA
Twitter
@On_Page
1,075 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
Xurrent IMR
(141)4.6 out of 5
4th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    XurrentIMR (formerly Zenduty) is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and tic

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 27% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Xurrent IMR features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lifecycle Visualization
    Average: 8.7
    9.0
    Constant Monitoring
    Average: 8.9
    7.6
    AI Text Generation
    Average: 7.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Afsal R.
    AR
    Cost and integrations are the reasons why we chose Zenduty in our org. Read review
    Verified User in Research
    AR
    We use the free service to alert us during off hours and rotate through our staff. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    259 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

XurrentIMR (formerly Zenduty) is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and tic

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 27% Small-Business
Xurrent IMR features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lifecycle Visualization
Average: 8.7
9.0
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
Afsal R.
AR
Cost and integrations are the reasons why we chose Zenduty in our org. Read review
Verified User in Research
AR
We use the free service to alert us during off hours and rotate through our staff. Read review
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
259 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
FireHydrant
(139)4.5 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents f

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 46% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FireHydrant features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lifecycle Visualization
    Average: 8.7
    8.3
    Constant Monitoring
    Average: 8.9
    8.3
    AI Text Generation
    Average: 7.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    UI
    The automation and the simple way to interact with it. It is helpful to have so many things done out of the box for us when managing incidents so... Read review
    Himanshu G.
    HG
    User experience, the way it is able to organise that much incidents with such an ease Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    FireHydrant
    Company Website
    Year Founded
    2018
    HQ Location
    New York, New York
    Twitter
    @FireHydrant
    1,287 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    51 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents f

Users
  • Software Engineer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 46% Enterprise
FireHydrant features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
Verified User in Information Technology and Services
UI
The automation and the simple way to interact with it. It is helpful to have so many things done out of the box for us when managing incidents so... Read review
Himanshu G.
HG
User experience, the way it is able to organise that much incidents with such an ease Read review
Seller Details
Seller
FireHydrant
Company Website
Year Founded
2018
HQ Location
New York, New York
Twitter
@FireHydrant
1,287 Twitter followers
LinkedIn® Page
www.linkedin.com
51 employees on LinkedIn®
New Relic
(582)4.4 out of 5
Optimized for quick response
15th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 30% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • New Relic features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lifecycle Visualization
    Average: 8.7
    9.5
    Constant Monitoring
    Average: 8.9
    7.9
    AI Text Generation
    Average: 7.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Samridhi J.
    SJ
    Good UI and user friendly screens. a lot of features for real time monitoring. Great digital experience monitoring especially the real time user... Read review
    Suraj G.
    SG
    I like New Relic's powerful, centralized visibility across logs and system performance in a single dashboard. The real-time search and filter... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    New Relic
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @newrelic
    66,024 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,028 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 30% Enterprise
New Relic features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lifecycle Visualization
Average: 8.7
9.5
Constant Monitoring
Average: 8.9
7.9
AI Text Generation
Average: 7.3
Samridhi J.
SJ
Good UI and user friendly screens. a lot of features for real time monitoring. Great digital experience monitoring especially the real time user... Read review
Suraj G.
SG
I like New Relic's powerful, centralized visibility across logs and system performance in a single dashboard. The real-time search and filter... Read review
Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
66,024 Twitter followers
LinkedIn® Page
www.linkedin.com
3,028 employees on LinkedIn®
ManageEngine ServiceDesk Plus
(241)4.2 out of 5
Save to My Lists
Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • System Administrator
    • IT Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Mid-Market
    • 31% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lifecycle Visualization
    Average: 8.7
    8.9
    Constant Monitoring
    Average: 8.9
    7.6
    AI Text Generation
    Average: 7.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    UI
    This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management... Read review
    NG
    ManageEngine is user friendly and very use to use. Price point is lower compare to it's compitator. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,897 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    581 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • System Administrator
  • IT Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Mid-Market
  • 31% Enterprise
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
Verified User in Information Technology and Services
UI
This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management... Read review
NG
ManageEngine is user friendly and very use to use. Price point is lower compare to it's compitator. Read review
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,897 Twitter followers
LinkedIn® Page
www.linkedin.com
581 employees on LinkedIn®
Serviceaide ChangeGear
(105)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 39% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Serviceaide ChangeGear features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lifecycle Visualization
    Average: 8.7
    7.3
    Constant Monitoring
    Average: 8.9
    6.4
    AI Text Generation
    Average: 7.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    AI
    ChangeGear provides a package of services that completely cover our ITSM needs and is fully compliant with the ITIL framework. The product is also... Read review
    Verified User in Hospital & Health Care
    AH
    Out of the box prepackaged ITL workflow. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Serviceaide
    Company Website
    Year Founded
    2016
    HQ Location
    San Jose, California
    Twitter
    @ServiceAide
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    83 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

Users
No information available
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 39% Enterprise
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lifecycle Visualization
Average: 8.7
7.3
Constant Monitoring
Average: 8.9
6.4
AI Text Generation
Average: 7.3
Verified User in Information Technology and Services
AI
ChangeGear provides a package of services that completely cover our ITSM needs and is fully compliant with the ITIL framework. The product is also... Read review
Verified User in Hospital & Health Care
AH
Out of the box prepackaged ITL workflow. Read review
Seller Details
Seller
Serviceaide
Company Website
Year Founded
2016
HQ Location
San Jose, California
Twitter
@ServiceAide
11 Twitter followers
LinkedIn® Page
www.linkedin.com
83 employees on LinkedIn®