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The Top 20 Incident Management Software

Check out this list of the top Incident Management Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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NinjaOne

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

57%

Computer & Network Security

29%

Hospital & Health Care

Manufacturing

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.4

9.3

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 9.4

9.3

ServiceNow IT Service Management

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Hospital & Health Care

16%

Computer Software

16%

Financial Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.7

9.4

Ease of Setup

Average: 9.4

8.5

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.4

9.0

xMatters

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

49%

Financial Services

20%

Computer Software

18%

Hospital & Health Care

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.4

9.2

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 9.4

9.4

Sherlocks.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

50%

Computer Software

30%

Accounting

10%

Financial Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.4

9.5

incident.io

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

33%

Financial Services

33%

Information Technology and Services

24%

Marketing and Advertising

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.4

9.3

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.4

9.5

Better Stack

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

44%

Computer Software

30%

Marketing and Advertising

14%

Internet

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.7

9.2

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 9.4

9.8

Pulseway

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

60%

Information Services

15%

Computer & Network Security

15%

Financial Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.4

9.6

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.4

9.7

Jira Service Management

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

55%

Computer Software

28%

Financial Services

10%

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.7

9.2

Ease of Setup

Average: 9.4

8.8

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.4

9.1

StatusCast

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Computer Software

22%

Higher Education

22%

Internet

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.4

9.8

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 9.4

9.3

#10

ZIF

Overall Satisfaction Score

Top Industries of Reviewers:

Banking

50%

Hospital & Health Care

29%

Financial Services

14%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 9.4

9.6

#11

SIGNL4

Overall Satisfaction Score

Top Industries of Reviewers:

Government Administration

40%

Information Technology and Services

30%

Computer & Network Security

20%

Computer Software

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.4

9.8

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.4

9.3

#12

OpsRamp

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

62%

Computer & Network Security

23%

Computer Software

Construction

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 9.4

9.7

#13

ALVAO Service Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Outsourcing/Offshoring

33%

Museums and Institutions

33%

Computer & Network Security

17%

Electrical/Electronic Manufacturing

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.3

8.6

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.4

9.2

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.4

8.9

#14

Xurrent IMR

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Information Technology and Services

29%

Financial Services

22%

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.7

9.3

Ease of Setup

Average: 9.4

9.0

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 9.4

9.2

#15

Alloy Navigator

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

65%

Utilities

13%

Computer & Network Security

13%

Commercial Real Estate

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.4

9.5

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 9.4

9.6

#16

Oh Dear

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

65%

Information Technology and Services

12%

Financial Services

12%

Marketing and Advertising

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.7

9.4

Ease of Setup

Average: 9.4

9.6

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 9.4

9.5

#17

Rootly

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

24%

Financial Services

20%

Gambling & Casinos

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.4

9.0

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 9.4

9.1

#18

LogicGate Risk Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

43%

Insurance

25%

Information Technology and Services

18%

Hospital & Health Care

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.4

9.5

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.4

8.6

#19

New Relic

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

44%

Computer Software

29%

Financial Services

17%

Banking

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.7

9.4

Ease of Setup

Average: 9.4

9.3

Quality of Support

Average: 9.5

9.1

Ease of Admin

Average: 9.4

9.2

#20

Acuity Risk Management

Overall Satisfaction Score

Top Industries of Reviewers:

Broadcast Media

38%

Leisure, Travel & Tourism

25%

Marketing and Advertising

25%

Investment Management

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

8.5

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.4

9.7