Introducing G2.ai, the future of software buying.Try now

Best Incident Management Software - Page 3

Tian Lin
TL
Researched and written by Tian Lin

IT/DevOps incident management software is an end-to-end solution that responds to, reports on, investigates digital incidents or errors and overall works towards incident resolution

IT/DevOps incident management software helps IT professionals, DevOps teams, and other technology professionals better manage IT solutions by decreasing downtime and the likelihood of crashes. It alerts IT staff of an incident, generates a report of the problem, and automates a workflow that ensures the error is reported and responded to in the proper sequence. As a result, it helps curb the effects of major IT incidents by bringing critical information to the right people instantly, allowing for faster response time.

IT/DevOps incident management software is often used as a part of larger IT management strategy, working alongside service desk, mobile device management (MDM), and identity management solutions to help unify projects, automate tasks, and increase team collaboration.

To qualify for inclusion in the IT/DevOps Incident Management category, a product must:

Monitor and alert staff of incidents or critical errors
Integrate with team collaboration tools to notify responsible parties
Create a standardized workflow for handling incidents
Respond to, report, and investigate IT errors
Show More
Show Less

Best Incident Management Software At A Glance

Leader:
ServiceNow IT Service Management
ServiceNow IT Service Management
Highest Performer:
incident.io
incident.io
Easiest to Use:
NinjaOne
NinjaOne
Top Trending:
NinjaOne
NinjaOne
Best Free Software:
Freshservice
Freshservice
Show LessShow More
Easiest to Use:
NinjaOne
NinjaOne
Top Trending:
NinjaOne
NinjaOne
Best Free Software:
Freshservice
Freshservice

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Segment
  • Rating
  • Language
  • Pricing
  • Features
  • Automations
No filters applied
  • Segment
  • Rating
  • Language
  • Pricing
  • Features
  • Automations
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Automations
Sort by
Clear All
112 Listings in Incident Management Available
  • Sort By:
    G2 Score
SolarWinds Web Help Desk
(58)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str

    Users
    No information available
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 62% Mid-Market
    • 22% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SolarWinds Web Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Cons
    Feature Issues
    1
    Missing Features
    1
    Outdated Interface
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lifecycle Visualization
    Average: 8.7
    8.6
    Constant Monitoring
    Average: 8.9
    6.7
    AI Text Generation
    Average: 7.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,682 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,814 employees on LinkedIn®
    Ownership
    NYSE: SWI
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str

Users
No information available
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 62% Mid-Market
  • 22% Enterprise
SolarWinds Web Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Cons
Feature Issues
1
Missing Features
1
Outdated Interface
1
View All Pros and Cons
SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.6
Constant Monitoring
Average: 8.9
6.7
AI Text Generation
Average: 7.2
Seller Details
Seller
SolarWinds Worldwide LLC
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,682 Twitter followers
LinkedIn® Page
www.linkedin.com
2,814 employees on LinkedIn®
Ownership
NYSE: SWI
Opsgenie
(49)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Opsgenie Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    1
    Alert Management
    1
    Automation
    1
    Customizability
    1
    Customization Options
    1
    Cons
    Confusing Interface
    1
    Confusion
    1
    Learning Curve
    1
    Scheduling Issues
    1
    Steep Learning Curve
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Opsgenie features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lifecycle Visualization
    Average: 8.7
    9.3
    Constant Monitoring
    Average: 8.9
    7.3
    AI Text Generation
    Average: 7.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,521 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,572 employees on LinkedIn®
    Ownership
    NASDAQ:TEAM
Product Description
How are these determined?Information
This description is provided by the seller.

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 29% Small-Business
Opsgenie Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Customizability
1
Customization Options
1
Cons
Confusing Interface
1
Confusion
1
Learning Curve
1
Scheduling Issues
1
Steep Learning Curve
1
View All Pros and Cons
Opsgenie features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
9.3
Constant Monitoring
Average: 8.9
7.3
AI Text Generation
Average: 7.2
Seller Details
Seller
Atlassian
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,521 Twitter followers
LinkedIn® Page
www.linkedin.com
19,572 employees on LinkedIn®
Ownership
NASDAQ:TEAM

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
See Exclusive Offers
Onspring
(80)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Onspring is an award-winning GRC process automation and reporting software. Our SaaS platform is known for its flexibility and ease of use for end-users and administrators. Simple, no-code, drag-

    Users
    No information available
    Industries
    • Insurance
    • Hospital & Health Care
    Market Segment
    • 54% Enterprise
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Onspring is a customizable platform designed for managing tasks, automating workflows, tracking risks, and reporting on compliance health.
    • Users frequently mention the high level of customization, the ability to automate workflows and track risks, and the responsive and knowledgeable customer support.
    • Reviewers noted that the platform's flexibility can create a steep learning curve, some modules require additional configuration, and interface updates occasionally require retraining for end users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Onspring Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    27
    Customization
    24
    Customizability
    23
    Features
    16
    Customer Support
    15
    Cons
    Learning Curve
    10
    Limited Customization
    9
    Complexity
    6
    Limitations
    6
    Limited Functionality
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Onspring features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    6.7
    Constant Monitoring
    Average: 8.9
    6.7
    AI Text Generation
    Average: 7.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Onspring Technologies
    Company Website
    Year Founded
    2010
    HQ Location
    Overland Park, Kansas
    Twitter
    @onspring
    379 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    113 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Onspring is an award-winning GRC process automation and reporting software. Our SaaS platform is known for its flexibility and ease of use for end-users and administrators. Simple, no-code, drag-

Users
No information available
Industries
  • Insurance
  • Hospital & Health Care
Market Segment
  • 54% Enterprise
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Onspring is a customizable platform designed for managing tasks, automating workflows, tracking risks, and reporting on compliance health.
  • Users frequently mention the high level of customization, the ability to automate workflows and track risks, and the responsive and knowledgeable customer support.
  • Reviewers noted that the platform's flexibility can create a steep learning curve, some modules require additional configuration, and interface updates occasionally require retraining for end users.
Onspring Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
27
Customization
24
Customizability
23
Features
16
Customer Support
15
Cons
Learning Curve
10
Limited Customization
9
Complexity
6
Limitations
6
Limited Functionality
6
View All Pros and Cons
Onspring features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
6.7
Constant Monitoring
Average: 8.9
6.7
AI Text Generation
Average: 7.2
Seller Details
Seller
Onspring Technologies
Company Website
Year Founded
2010
HQ Location
Overland Park, Kansas
Twitter
@onspring
379 Twitter followers
LinkedIn® Page
www.linkedin.com
113 employees on LinkedIn®
SolarWinds IT Incident Response (Squadcast)
(309)4.4 out of 5
Save to My Lists
Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

    Users
    • DevOps Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SolarWinds IT Incident Response (Squadcast) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Easy Setup
    3
    Incident Management
    3
    Integrations
    3
    Simple
    3
    Cons
    Connection Issues
    2
    Performance Issues
    2
    Call Issues
    1
    Integration Issues
    1
    Limited Features
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds IT Incident Response (Squadcast) features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lifecycle Visualization
    Average: 8.7
    8.8
    Constant Monitoring
    Average: 8.9
    7.4
    AI Text Generation
    Average: 7.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,682 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,814 employees on LinkedIn®
    Ownership
    NYSE: SWI
Product Description
How are these determined?Information
This description is provided by the seller.

Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

Users
  • DevOps Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 41% Small-Business
SolarWinds IT Incident Response (Squadcast) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Easy Setup
3
Incident Management
3
Integrations
3
Simple
3
Cons
Connection Issues
2
Performance Issues
2
Call Issues
1
Integration Issues
1
Limited Features
1
View All Pros and Cons
SolarWinds IT Incident Response (Squadcast) features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.9
7.4
AI Text Generation
Average: 7.2
Seller Details
Seller
SolarWinds Worldwide LLC
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,682 Twitter followers
LinkedIn® Page
www.linkedin.com
2,814 employees on LinkedIn®
Ownership
NYSE: SWI
OnPage
(294)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h

    Users
    • Owner
    • Physician
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 53% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OnPage Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Notifications
    19
    Alert Management
    18
    Intuitive
    14
    On-Call Services
    14
    Cons
    Notification Issues
    27
    Sound Issues
    18
    Missing Features
    11
    Call Issues
    6
    Confusion
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OnPage features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.0
    Lifecycle Visualization
    Average: 8.7
    8.5
    Constant Monitoring
    Average: 8.9
    7.6
    AI Text Generation
    Average: 7.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OnPage
    Company Website
    Year Founded
    1997
    HQ Location
    Waltham, MA
    Twitter
    @On_Page
    1,072 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h

Users
  • Owner
  • Physician
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 53% Small-Business
  • 30% Mid-Market
OnPage Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Notifications
19
Alert Management
18
Intuitive
14
On-Call Services
14
Cons
Notification Issues
27
Sound Issues
18
Missing Features
11
Call Issues
6
Confusion
6
View All Pros and Cons
OnPage features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.0
Lifecycle Visualization
Average: 8.7
8.5
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.2
Seller Details
Seller
OnPage
Company Website
Year Founded
1997
HQ Location
Waltham, MA
Twitter
@On_Page
1,072 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
AlertOps
(152)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based,

    Users
    • Service Manager
    • Systems Engineer
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 71% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AlertOps Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Management
    19
    Ease of Use
    14
    Customer Support
    13
    Alerting System
    11
    Easy Setup
    9
    Cons
    Scheduling Issues
    7
    Notification Issues
    5
    Complexity
    2
    Complex UI
    2
    Delays
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AlertOps features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.9
    9.2
    AI Text Generation
    Average: 7.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AlertOps
    Year Founded
    2015
    HQ Location
    Bloomingdale, IL
    Twitter
    @AlertOps
    1,353 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based,

Users
  • Service Manager
  • Systems Engineer
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 71% Small-Business
  • 22% Mid-Market
AlertOps Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Management
19
Ease of Use
14
Customer Support
13
Alerting System
11
Easy Setup
9
Cons
Scheduling Issues
7
Notification Issues
5
Complexity
2
Complex UI
2
Delays
2
View All Pros and Cons
AlertOps features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
9.2
AI Text Generation
Average: 7.2
Seller Details
Seller
AlertOps
Year Founded
2015
HQ Location
Bloomingdale, IL
Twitter
@AlertOps
1,353 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Serviceaide ChangeGear
(105)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Serviceaide ChangeGear Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Incident Management
    5
    Asset Management
    4
    Collaboration
    4
    Integrations
    4
    Task Management
    4
    Cons
    Outdated Interface
    4
    Slow Performance
    4
    Missing Features
    3
    Slow Loading
    3
    Bugs
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Serviceaide ChangeGear features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lifecycle Visualization
    Average: 8.7
    7.3
    Constant Monitoring
    Average: 8.9
    6.4
    AI Text Generation
    Average: 7.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Serviceaide
    Company Website
    Year Founded
    2016
    HQ Location
    San Jose, California
    Twitter
    @ServiceAide
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    83 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

Users
No information available
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 39% Enterprise
Serviceaide ChangeGear Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Incident Management
5
Asset Management
4
Collaboration
4
Integrations
4
Task Management
4
Cons
Outdated Interface
4
Slow Performance
4
Missing Features
3
Slow Loading
3
Bugs
2
View All Pros and Cons
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lifecycle Visualization
Average: 8.7
7.3
Constant Monitoring
Average: 8.9
6.4
AI Text Generation
Average: 7.2
Seller Details
Seller
Serviceaide
Company Website
Year Founded
2016
HQ Location
San Jose, California
Twitter
@ServiceAide
11 Twitter followers
LinkedIn® Page
www.linkedin.com
83 employees on LinkedIn®
Acuity Risk Management
(28)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acuity’s STREAM Integrated Risk Management platform provides a clear line of sight into cyber, IT and operational risk allowing businesses to make informed strategic decisions and build resilience. Th

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Acuity Risk Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Useful
    2
    Comprehensive Overview
    1
    Customer Support
    1
    Ease of Use
    1
    Efficiency
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Acuity Risk Management features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.9
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Acuity Risk Management LLP
    Year Founded
    2005
    HQ Location
    London, England
    Twitter
    @acuityrm
    873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acuity’s STREAM Integrated Risk Management platform provides a clear line of sight into cyber, IT and operational risk allowing businesses to make informed strategic decisions and build resilience. Th

Users
No information available
Industries
No information available
Market Segment
  • 43% Mid-Market
  • 39% Enterprise
Acuity Risk Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Useful
2
Comprehensive Overview
1
Customer Support
1
Ease of Use
1
Efficiency
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Acuity Risk Management features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Seller
Acuity Risk Management LLP
Year Founded
2005
HQ Location
London, England
Twitter
@acuityrm
873 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Xurrent
(87)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automat

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 51% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Xurrent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Features
    7
    Intuitive
    7
    Efficiency
    6
    Implementation Ease
    6
    Cons
    Missing Features
    5
    Limited Features
    4
    Poor Design
    4
    Outdated Interface
    3
    Poor Documentation
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Xurrent features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    7.1
    Constant Monitoring
    Average: 8.9
    8.7
    AI Text Generation
    Average: 7.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    258 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automat

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 51% Enterprise
  • 30% Mid-Market
Xurrent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Features
7
Intuitive
7
Efficiency
6
Implementation Ease
6
Cons
Missing Features
5
Limited Features
4
Poor Design
4
Outdated Interface
3
Poor Documentation
3
View All Pros and Cons
Xurrent features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
7.1
Constant Monitoring
Average: 8.9
8.7
AI Text Generation
Average: 7.2
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
258 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
DERDACK Enterprise Alert
(49)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 59% Enterprise
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DERDACK Enterprise Alert features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.9
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Derdack
    Year Founded
    1999
    HQ Location
    Potsdam, Germany
    Twitter
    @Derdack
    10,254 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 59% Enterprise
  • 27% Mid-Market
DERDACK Enterprise Alert features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.6
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Seller
Derdack
Year Founded
1999
HQ Location
Potsdam, Germany
Twitter
@Derdack
10,254 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
SAS Fraud, Anti-Money Laundering & Security Intelligence
(33)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What is SAS Fraud, Anti-Money Laundering & Security Intelligence? Software solutions in the SAS Fraud, Anti-Money Laundering and Security Intelligence suite deliver fast, on-target insights throug

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 52% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SAS Fraud, Anti-Money Laundering & Security Intelligence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Fraud Prevention
    9
    Efficiency
    8
    Data Analytics
    7
    Decision Making
    7
    Cons
    Learning Difficulty
    9
    Difficulty
    8
    Expensive
    7
    Learning Curve
    7
    Complexity
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAS Fraud, Anti-Money Laundering & Security Intelligence features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    4.2
    Lifecycle Visualization
    Average: 8.7
    6.1
    Constant Monitoring
    Average: 8.9
    0.0
    AI Text Generation
    Average: 7.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAS Institute Inc.
    Company Website
    Year Founded
    1976
    HQ Location
    Cary, NC
    Twitter
    @SASsoftware
    61,159 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18,202 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What is SAS Fraud, Anti-Money Laundering & Security Intelligence? Software solutions in the SAS Fraud, Anti-Money Laundering and Security Intelligence suite deliver fast, on-target insights throug

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 52% Enterprise
  • 30% Mid-Market
SAS Fraud, Anti-Money Laundering & Security Intelligence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Fraud Prevention
9
Efficiency
8
Data Analytics
7
Decision Making
7
Cons
Learning Difficulty
9
Difficulty
8
Expensive
7
Learning Curve
7
Complexity
6
View All Pros and Cons
SAS Fraud, Anti-Money Laundering & Security Intelligence features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
4.2
Lifecycle Visualization
Average: 8.7
6.1
Constant Monitoring
Average: 8.9
0.0
AI Text Generation
Average: 7.2
Seller Details
Seller
SAS Institute Inc.
Company Website
Year Founded
1976
HQ Location
Cary, NC
Twitter
@SASsoftware
61,159 Twitter followers
LinkedIn® Page
www.linkedin.com
18,202 employees on LinkedIn®
OpenText Operations Bridge (OpsBridge)
(36)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Micro Focus is now part of OpenText! OpenText™ Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 106% Enterprise
    • 3% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OpenText Operations Bridge (OpsBridge) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Infrastructure Monitoring
    1
    Monitoring
    1
    Monitoring Ease
    1
    Monitoring Services
    1
    Cons
    Delay Issues
    1
    Delays
    1
    Logging Issues
    1
    Log Management
    1
    Poor Customer Support
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OpenText Operations Bridge (OpsBridge) features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.9
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OpenText
    Year Founded
    1991
    HQ Location
    Waterloo, ON
    Twitter
    @OpenText
    21,624 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23,270 employees on LinkedIn®
    Ownership
    NASDAQ:OTEX
Product Description
How are these determined?Information
This description is provided by the seller.

Micro Focus is now part of OpenText! OpenText™ Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system,

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 106% Enterprise
  • 3% Mid-Market
OpenText Operations Bridge (OpsBridge) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Infrastructure Monitoring
1
Monitoring
1
Monitoring Ease
1
Monitoring Services
1
Cons
Delay Issues
1
Delays
1
Logging Issues
1
Log Management
1
Poor Customer Support
1
View All Pros and Cons
OpenText Operations Bridge (OpsBridge) features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Seller
OpenText
Year Founded
1991
HQ Location
Waterloo, ON
Twitter
@OpenText
21,624 Twitter followers
LinkedIn® Page
www.linkedin.com
23,270 employees on LinkedIn®
Ownership
NASDAQ:OTEX
LogicManager
(105)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogicManager believes performance is a result of effective risk management. Since 2006, our risk-based approach has empowered organizations to anticipate what's ahead, uphold their reputation, and imp

    Users
    No information available
    Industries
    • Banking
    • Insurance
    Market Segment
    • 30% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogicManager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Intuitive
    13
    Helpful
    10
    Organization
    9
    Centralization
    8
    Cons
    Lack of Clarity
    13
    Not Intuitive
    13
    Missing Features
    12
    Learning Curve
    10
    Lack of Guidance
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogicManager features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lifecycle Visualization
    Average: 8.7
    7.9
    Constant Monitoring
    Average: 8.9
    7.8
    AI Text Generation
    Average: 7.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LogicManager
    Company Website
    Year Founded
    2005
    HQ Location
    Boston, MA
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogicManager believes performance is a result of effective risk management. Since 2006, our risk-based approach has empowered organizations to anticipate what's ahead, uphold their reputation, and imp

Users
No information available
Industries
  • Banking
  • Insurance
Market Segment
  • 30% Mid-Market
  • 25% Enterprise
LogicManager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Intuitive
13
Helpful
10
Organization
9
Centralization
8
Cons
Lack of Clarity
13
Not Intuitive
13
Missing Features
12
Learning Curve
10
Lack of Guidance
7
View All Pros and Cons
LogicManager features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lifecycle Visualization
Average: 8.7
7.9
Constant Monitoring
Average: 8.9
7.8
AI Text Generation
Average: 7.2
Seller Details
Seller
LogicManager
Company Website
Year Founded
2005
HQ Location
Boston, MA
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
Spike.sh
(15)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spike.sh is an Incident Management Platform with advanced Incident alerting over Phone calls, SMS, Slack, Microsoft Teams, Discord, Whatsapp, Telegram, and Email. Our advanced On-call scheduling pla

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spike.sh features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.9
    10.0
    AI Text Generation
    Average: 7.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    FatSync Software
    Year Founded
    2019
    HQ Location
    Bengaluru, IN
    Twitter
    @SpikedHQ
    69 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spike.sh is an Incident Management Platform with advanced Incident alerting over Phone calls, SMS, Slack, Microsoft Teams, Discord, Whatsapp, Telegram, and Email. Our advanced On-call scheduling pla

Users
No information available
Industries
No information available
Market Segment
  • 40% Small-Business
  • 33% Mid-Market
Spike.sh features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
10.0
AI Text Generation
Average: 7.2
Seller Details
Seller
FatSync Software
Year Founded
2019
HQ Location
Bengaluru, IN
Twitter
@SpikedHQ
69 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Infraon Desk
(27)4.6 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes

    Users
    No information available
    Industries
    • Computer & Network Security
    Market Segment
    • 52% Mid-Market
    • 30% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Infraon Desk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lifecycle Visualization
    Average: 8.7
    9.3
    Constant Monitoring
    Average: 8.9
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Infraon
    Year Founded
    2021
    HQ Location
    San Francisco, CA
    Twitter
    @infraoncorp
    96 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes

Users
No information available
Industries
  • Computer & Network Security
Market Segment
  • 52% Mid-Market
  • 30% Enterprise
Infraon Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lifecycle Visualization
Average: 8.7
9.3
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Seller
Infraon
Year Founded
2021
HQ Location
San Francisco, CA
Twitter
@infraoncorp
96 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Automations
Sort by
Clear All
  • Segment
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Automations
Sort by
Clear All
112 Listings in Incident Management Available
  • Sort By:
    G2 Score

Recommended For You

MultiSoft MLM Software
Global MLM Software
Infinite MLM Software
Cloud MLM
Maestro