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Best Conversational Marketing Software for for Small Business

Yukta Rustagi
YR
Researched and written by Yukta Rustagi

Products classified in the overall Conversational Marketing category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Conversational Marketing to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Conversational Marketing category.

In addition to qualifying for inclusion in the Conversational Marketing Software category, to qualify for inclusion in the Small Business Conversational Marketing Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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54 Listings in Small Business Conversational Marketing Available

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ActiveCampaign
By ActiveCampaign
(13,784)4.5 out of 5
Optimized for quick response
View top Consulting Services for ActiveCampaign
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DealsSpecial offer!
15% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ActiveCampaign is your all-in-one solution for creating and automating personalized customer experiences that grow your business + Powerful automations that drive meaningful customer experiences

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Health, Wellness and Fitness
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ActiveCampaign Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,891
    Automation
    1,645
    Automations
    1,361
    Features
    1,269
    Email Marketing
    1,132
    Cons
    Learning Curve
    836
    Missing Features
    683
    Expensive
    568
    Limited Features
    541
    Limitations
    495
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ActiveCampaign features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    7.7
    Lead Gathering
    Average: 8.3
    7.7
    Targeting
    Average: 8.5
    7.7
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ActiveCampaign
    Company Website
    Year Founded
    2003
    HQ Location
    Chicago, IL
    Twitter
    @ActiveCampaign
    13,322 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    853 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ActiveCampaign is your all-in-one solution for creating and automating personalized customer experiences that grow your business + Powerful automations that drive meaningful customer experiences

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Health, Wellness and Fitness
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
ActiveCampaign Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,891
Automation
1,645
Automations
1,361
Features
1,269
Email Marketing
1,132
Cons
Learning Curve
836
Missing Features
683
Expensive
568
Limited Features
541
Limitations
495
ActiveCampaign features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
7.7
Lead Gathering
Average: 8.3
7.7
Targeting
Average: 8.5
7.7
Analytics
Average: 8.3
Seller Details
Seller
ActiveCampaign
Company Website
Year Founded
2003
HQ Location
Chicago, IL
Twitter
@ActiveCampaign
13,322 Twitter followers
LinkedIn® Page
www.linkedin.com
853 employees on LinkedIn®
HubSpot Marketing Hub
By HubSpot
(12,345)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Marketing Hub
Save to My Lists
DealsSpecial offer!
20% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The job is tough for modern marketers. Either you’re juggling various point solutions, or you’re stuck with tools that are powerful yet impossible to use. This means scattered customer data, lackluste

    Users
    • Marketing Manager
    • Marketing Coordinator
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 54% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HubSpot is a comprehensive platform that allows users to manage tasks, send emails, make calls, launch ads, and analyze campaigns all in one place.
    • Reviewers appreciate HubSpot's user-friendly interface, its ability to simplify marketing automation, and its seamless integration with other tools, which allows for efficient work and effective campaign management.
    • Users reported issues with the platform's pricing, stating that it could be steep for small businesses or startups, and also expressed dissatisfaction with the limitations on advanced features and contact limits unless they upgrade their plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Marketing Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,203
    Features
    1,060
    Email Marketing
    892
    Intuitive
    780
    Helpful
    770
    Cons
    Limited Features
    654
    Missing Features
    633
    Learning Curve
    584
    Expensive
    459
    Complexity
    370
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Marketing Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Lead Gathering
    Average: 8.3
    8.2
    Targeting
    Average: 8.5
    8.3
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    804,639 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The job is tough for modern marketers. Either you’re juggling various point solutions, or you’re stuck with tools that are powerful yet impossible to use. This means scattered customer data, lackluste

Users
  • Marketing Manager
  • Marketing Coordinator
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 54% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HubSpot is a comprehensive platform that allows users to manage tasks, send emails, make calls, launch ads, and analyze campaigns all in one place.
  • Reviewers appreciate HubSpot's user-friendly interface, its ability to simplify marketing automation, and its seamless integration with other tools, which allows for efficient work and effective campaign management.
  • Users reported issues with the platform's pricing, stating that it could be steep for small businesses or startups, and also expressed dissatisfaction with the limitations on advanced features and contact limits unless they upgrade their plan.
HubSpot Marketing Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,203
Features
1,060
Email Marketing
892
Intuitive
780
Helpful
770
Cons
Limited Features
654
Missing Features
633
Learning Curve
584
Expensive
459
Complexity
370
HubSpot Marketing Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.4
Lead Gathering
Average: 8.3
8.2
Targeting
Average: 8.5
8.3
Analytics
Average: 8.3
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
804,639 Twitter followers
LinkedIn® Page
www.linkedin.com
11,117 employees on LinkedIn®

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Birdeye
By Birdeye
(3,141)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Conversational Marketing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
    • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
    • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,096
    Helpful
    1,059
    Review Management
    972
    Customer Support
    690
    Reviews
    606
    Cons
    Missing Features
    201
    Review Management
    183
    Integration Issues
    151
    Learning Curve
    136
    Limitations
    131
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Lead Gathering
    Average: 8.3
    8.9
    Targeting
    Average: 8.5
    9.0
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
  • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
  • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,096
Helpful
1,059
Review Management
972
Customer Support
690
Reviews
606
Cons
Missing Features
201
Review Management
183
Integration Issues
151
Learning Curve
136
Limitations
131
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
8.7
Lead Gathering
Average: 8.3
8.9
Targeting
Average: 8.5
9.0
Analytics
Average: 8.3
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,296 Twitter followers
LinkedIn® Page
www.linkedin.com
1,264 employees on LinkedIn®
Podium
By Podium
(1,845)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Conversational Marketing software
Save to My Lists
Entry Level Price:$399.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

    Users
    • General Manager
    • Owner
    Industries
    • Automotive
    • Retail
    Market Segment
    • 59% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that allows businesses to interact with customers and manage conversations.
    • Reviewers frequently mention the ease of use, the ability to schedule and automate messages, and the convenience of having all communications in one place.
    • Users experienced issues with the bulk message feature, occasional glitches, and difficulties with integrating the platform with their existing CRM systems.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    410
    Communication
    328
    Easy Communication
    314
    Helpful
    306
    Useful
    249
    Cons
    Missing Features
    101
    Messaging Issues
    97
    Limited Features
    79
    Chat Functionality
    69
    Expensive
    63
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Lead Gathering
    Average: 8.3
    8.3
    Targeting
    Average: 8.5
    8.6
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,452 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,359 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

Users
  • General Manager
  • Owner
Industries
  • Automotive
  • Retail
Market Segment
  • 59% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that allows businesses to interact with customers and manage conversations.
  • Reviewers frequently mention the ease of use, the ability to schedule and automate messages, and the convenience of having all communications in one place.
  • Users experienced issues with the bulk message feature, occasional glitches, and difficulties with integrating the platform with their existing CRM systems.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
410
Communication
328
Easy Communication
314
Helpful
306
Useful
249
Cons
Missing Features
101
Messaging Issues
97
Limited Features
79
Chat Functionality
69
Expensive
63
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.3
Lead Gathering
Average: 8.3
8.3
Targeting
Average: 8.5
8.6
Analytics
Average: 8.3
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,452 Twitter followers
LinkedIn® Page
www.linkedin.com
1,359 employees on LinkedIn®
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Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Conversational Marketing software
View top Consulting Services for Intercom
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to support customer interactions.
    • Users like the platform's ease of use, versatility, and the AI features like Fin that improve efficiency by handling repetitive inquiries and allowing the team to focus on complex issues.
    • Reviewers noted that the platform can be expensive for small teams, occasionally experiences minor lags when processing high volumes of data, and some desired features are locked behind paywalls.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    360
    Helpful
    279
    Features
    245
    Customer Support
    166
    Efficiency
    150
    Cons
    Missing Features
    107
    Limited Features
    95
    Chat Functionality
    71
    Expensive
    62
    Learning Curve
    61
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Lead Gathering
    Average: 8.3
    8.8
    Targeting
    Average: 8.5
    8.2
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,194 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,529 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to support customer interactions.
  • Users like the platform's ease of use, versatility, and the AI features like Fin that improve efficiency by handling repetitive inquiries and allowing the team to focus on complex issues.
  • Reviewers noted that the platform can be expensive for small teams, occasionally experiences minor lags when processing high volumes of data, and some desired features are locked behind paywalls.
Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
360
Helpful
279
Features
245
Customer Support
166
Efficiency
150
Cons
Missing Features
107
Limited Features
95
Chat Functionality
71
Expensive
62
Learning Curve
61
Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.4
Lead Gathering
Average: 8.3
8.8
Targeting
Average: 8.5
8.2
Analytics
Average: 8.3
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,194 Twitter followers
LinkedIn® Page
www.linkedin.com
1,529 employees on LinkedIn®
Tidio
By Tidio
(1,614)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Conversational Marketing software
Save to My Lists
DealsSpecial offer!
15% off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a live chat tool with AI chatbots, designed to facilitate real-time communication with customers and manage chat conversations on websites.
    • Users like Tidio's easy integration with websites, its ability to automate tasks with chatbot flows, and the convenience of receiving instant notifications on mobile devices.
    • Reviewers experienced limitations with the free plan, found some advanced features confusing, and reported occasional synchronization issues between the mobile and desktop versions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    183
    Helpful
    121
    Chatbots
    113
    Chat Features
    95
    Features
    86
    Cons
    Expensive
    73
    Cost
    44
    Limited Features
    42
    Usage Limitations
    39
    Missing Features
    36
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Lead Gathering
    Average: 8.3
    9.0
    Targeting
    Average: 8.5
    9.1
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiochat
    1,277 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a live chat tool with AI chatbots, designed to facilitate real-time communication with customers and manage chat conversations on websites.
  • Users like Tidio's easy integration with websites, its ability to automate tasks with chatbot flows, and the convenience of receiving instant notifications on mobile devices.
  • Reviewers experienced limitations with the free plan, found some advanced features confusing, and reported occasional synchronization issues between the mobile and desktop versions.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
183
Helpful
121
Chatbots
113
Chat Features
95
Features
86
Cons
Expensive
73
Cost
44
Limited Features
42
Usage Limitations
39
Missing Features
36
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.3
Lead Gathering
Average: 8.3
9.0
Targeting
Average: 8.5
9.1
Analytics
Average: 8.3
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiochat
1,277 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
Exceed.ai
By Genesys
(85)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is f

    Users
    No information available
    Industries
    • Computer Software
    • Venture Capital & Private Equity
    Market Segment
    • 60% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Exceed.ai features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Lead Gathering
    Average: 8.3
    8.9
    Targeting
    Average: 8.5
    8.3
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,711 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,113 employees on LinkedIn®
    Phone
    +1 650 466 - 1100
Product Description
How are these determined?Information
This description is provided by the seller.

Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is f

Users
No information available
Industries
  • Computer Software
  • Venture Capital & Private Equity
Market Segment
  • 60% Small-Business
  • 36% Mid-Market
Exceed.ai features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
8.8
Lead Gathering
Average: 8.3
8.9
Targeting
Average: 8.5
8.3
Analytics
Average: 8.3
Seller Details
Seller
Genesys
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,711 Twitter followers
LinkedIn® Page
www.linkedin.com
8,113 employees on LinkedIn®
Phone
+1 650 466 - 1100
Read Exceed.ai Reviews
Smartsupp
By Smartsupp
(726)4.7 out of 5
6th Easiest To Use in Conversational Marketing software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, and classical chatbots. We offer everything you need to grow your online sales: an easy-to-use platform

    Users
    • CEO
    • Owner
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 96% Small-Business
    • 3% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Smartsupp is a customer service tool that uses chatbots and visitor behavior tracking to optimize user interactions and marketing campaigns.
    • Users frequently mention the ease of implementation, the ability to track visitor behavior, and the convenience of the mobile app, which allows accessibility outside the office.
    • Reviewers noted that the free version has limited features, the price is relatively high, and the return on investment is uncertain.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Smartsupp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    224
    Helpful
    127
    Intuitive
    89
    Easy Setup
    87
    Features
    82
    Cons
    Expensive
    61
    Cost
    40
    Missing Features
    36
    Limited Features
    27
    Chat Management
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Smartsupp features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.2
    Lead Gathering
    Average: 8.3
    8.3
    Targeting
    Average: 8.5
    8.2
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Smartsupp
    Year Founded
    2013
    HQ Location
    Brno, South Moravia
    Twitter
    @SmartsuppCOM
    434 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, and classical chatbots. We offer everything you need to grow your online sales: an easy-to-use platform

Users
  • CEO
  • Owner
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 96% Small-Business
  • 3% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Smartsupp is a customer service tool that uses chatbots and visitor behavior tracking to optimize user interactions and marketing campaigns.
  • Users frequently mention the ease of implementation, the ability to track visitor behavior, and the convenience of the mobile app, which allows accessibility outside the office.
  • Reviewers noted that the free version has limited features, the price is relatively high, and the return on investment is uncertain.
Smartsupp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
224
Helpful
127
Intuitive
89
Easy Setup
87
Features
82
Cons
Expensive
61
Cost
40
Missing Features
36
Limited Features
27
Chat Management
18
Smartsupp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.2
Lead Gathering
Average: 8.3
8.3
Targeting
Average: 8.5
8.2
Analytics
Average: 8.3
Seller Details
Seller
Smartsupp
Year Founded
2013
HQ Location
Brno, South Moravia
Twitter
@SmartsuppCOM
434 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Read Smartsupp Reviews
Text Request
By Text Request
(930)4.6 out of 5
Optimized for quick response
1st Easiest To Use in Conversational Marketing software
Save to My Lists
DealsSpecial offer!
20% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Text Request is a comprehensive SMS marketing service designed to assist businesses in optimizing their communication strategies through text messaging. This solution caters to a variety of use cases,

    Users
    • Office Manager
    • Owner
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 65% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Text Request Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    404
    Communication
    231
    Client Interaction
    204
    Easy Communication
    186
    Simple
    164
    Cons
    Missing Features
    89
    Lack of Notifications
    54
    Message Management
    42
    File Sharing Issues
    40
    Contact Management
    35
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Text Request features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.1
    Lead Gathering
    Average: 8.3
    8.5
    Targeting
    Average: 8.5
    8.3
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Text Request
    Company Website
    Year Founded
    2014
    HQ Location
    Chattanooga, Tennessee
    Twitter
    @Text_Request
    653 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Text Request is a comprehensive SMS marketing service designed to assist businesses in optimizing their communication strategies through text messaging. This solution caters to a variety of use cases,

Users
  • Office Manager
  • Owner
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 65% Small-Business
  • 31% Mid-Market
Text Request Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
404
Communication
231
Client Interaction
204
Easy Communication
186
Simple
164
Cons
Missing Features
89
Lack of Notifications
54
Message Management
42
File Sharing Issues
40
Contact Management
35
Text Request features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.1
Lead Gathering
Average: 8.3
8.5
Targeting
Average: 8.5
8.3
Analytics
Average: 8.3
Seller Details
Seller
Text Request
Company Website
Year Founded
2014
HQ Location
Chattanooga, Tennessee
Twitter
@Text_Request
653 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Get a quote
Textedly
By Textedly
(914)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Conversational Marketing software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Textedly is a powerful, all-in-one SMS marketing platform designed to help both small and mid-level businesses grow with fewer resources. With a user-friendly interface and advanced integrations, Text

    Users
    • Owner
    • CEO
    Industries
    • Non-Profit Organization Management
    • Real Estate
    Market Segment
    • 68% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Textedly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    364
    Customer Support
    339
    Helpful
    294
    Customer Satisfaction
    161
    Communication
    141
    Cons
    Expensive
    92
    Missing Features
    86
    Limited Texting Features
    74
    SMS Issues
    70
    Number Issues
    52
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Textedly features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    6.9
    Lead Gathering
    Average: 8.3
    7.7
    Targeting
    Average: 8.5
    7.4
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Textedly
    Company Website
    Year Founded
    2015
    HQ Location
    Los Angeles, CA
    Twitter
    @textedly_
    408 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Textedly is a powerful, all-in-one SMS marketing platform designed to help both small and mid-level businesses grow with fewer resources. With a user-friendly interface and advanced integrations, Text

Users
  • Owner
  • CEO
Industries
  • Non-Profit Organization Management
  • Real Estate
Market Segment
  • 68% Small-Business
  • 29% Mid-Market
Textedly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
364
Customer Support
339
Helpful
294
Customer Satisfaction
161
Communication
141
Cons
Expensive
92
Missing Features
86
Limited Texting Features
74
SMS Issues
70
Number Issues
52
Textedly features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
6.9
Lead Gathering
Average: 8.3
7.7
Targeting
Average: 8.5
7.4
Analytics
Average: 8.3
Seller Details
Seller
Textedly
Company Website
Year Founded
2015
HQ Location
Los Angeles, CA
Twitter
@textedly_
408 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
ZoomInfo Marketing
By ZoomInfo
(135)4.4 out of 5
View top Consulting Services for ZoomInfo Marketing
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ZoomInfo Marketing helps demand generation and ABM teams target and convert leads into buyers through insight-driven orchestration and personalized engagement across multiple channels, including displ

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 37% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ZoomInfo Marketing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Features
    30
    Lead Generation
    25
    Data Accuracy
    23
    Intent Data
    23
    Cons
    Expensive
    19
    Data Inaccuracy
    18
    Cost
    16
    Learning Curve
    14
    Complexity
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ZoomInfo Marketing features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Lead Gathering
    Average: 8.3
    9.0
    Targeting
    Average: 8.5
    8.6
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZoomInfo
    Company Website
    Year Founded
    2000
    HQ Location
    Vancouver, WA
    Twitter
    @ZoomInfo
    23,726 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ZoomInfo Marketing helps demand generation and ABM teams target and convert leads into buyers through insight-driven orchestration and personalized engagement across multiple channels, including displ

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 37% Small-Business
  • 36% Mid-Market
ZoomInfo Marketing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Features
30
Lead Generation
25
Data Accuracy
23
Intent Data
23
Cons
Expensive
19
Data Inaccuracy
18
Cost
16
Learning Curve
14
Complexity
10
ZoomInfo Marketing features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.6
Lead Gathering
Average: 8.3
9.0
Targeting
Average: 8.5
8.6
Analytics
Average: 8.3
Seller Details
Seller
ZoomInfo
Company Website
Year Founded
2000
HQ Location
Vancouver, WA
Twitter
@ZoomInfo
23,726 Twitter followers
LinkedIn® Page
www.linkedin.com
4,268 employees on LinkedIn®
Get a quote
Verse.ai
By Verse.ai
(42)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verse.ai is a lead conversion platform that turns your new leads into sales-ready opportunities through immediate AI-Driven and Human-Powered conversations. Billions of dollars are spent on leads, bu

    Users
    No information available
    Industries
    • Real Estate
    • Financial Services
    Market Segment
    • 83% Small-Business
    • 14% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Verse.ai features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.0
    10.0
    Lead Gathering
    Average: 8.3
    10.0
    Targeting
    Average: 8.5
    10.0
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verse.ai
    Year Founded
    2013
    HQ Location
    San Diego, CA
    LinkedIn® Page
    www.linkedin.com
    78 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Verse.ai is a lead conversion platform that turns your new leads into sales-ready opportunities through immediate AI-Driven and Human-Powered conversations. Billions of dollars are spent on leads, bu

Users
No information available
Industries
  • Real Estate
  • Financial Services
Market Segment
  • 83% Small-Business
  • 14% Mid-Market
Verse.ai features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.0
10.0
Lead Gathering
Average: 8.3
10.0
Targeting
Average: 8.5
10.0
Analytics
Average: 8.3
Seller Details
Seller
Verse.ai
Year Founded
2013
HQ Location
San Diego, CA
LinkedIn® Page
www.linkedin.com
78 employees on LinkedIn®
Read Verse.ai Reviews
FreshChat
By Freshworks
(492)4.4 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Freshchat is a customer service platform that integrates live chat functionality with AI bot support and self-service solutions, providing a unified agent workspace for scalable, omnichannel support.
    • Reviewers like the platform's user-friendly interface, automated responses, robust customization options, and real-time analytics, which provide valuable insights and empower businesses to enhance customer support.
    • Users experienced occasional glitches or technical issues that disrupt the smooth flow of communication, and some found navigating through the more advanced features tricky without proper guidance.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • FreshChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    64
    Features
    43
    Helpful
    38
    Chat Features
    36
    Integrations
    28
    Cons
    Chat Issues
    29
    Chat Management
    21
    Chatbot Issues
    18
    Missing Features
    18
    Slow Loading
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Lead Gathering
    Average: 8.3
    9.0
    Targeting
    Average: 8.5
    8.6
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Freshchat is a customer service platform that integrates live chat functionality with AI bot support and self-service solutions, providing a unified agent workspace for scalable, omnichannel support.
  • Reviewers like the platform's user-friendly interface, automated responses, robust customization options, and real-time analytics, which provide valuable insights and empower businesses to enhance customer support.
  • Users experienced occasional glitches or technical issues that disrupt the smooth flow of communication, and some found navigating through the more advanced features tricky without proper guidance.
FreshChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
64
Features
43
Helpful
38
Chat Features
36
Integrations
28
Cons
Chat Issues
29
Chat Management
21
Chatbot Issues
18
Missing Features
18
Slow Loading
15
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.9
Lead Gathering
Average: 8.3
9.0
Targeting
Average: 8.5
8.6
Analytics
Average: 8.3
Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,862 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Read FreshChat Reviews
Leadoo
By Leadoo Marketing Technologies
(106)4.7 out of 5
15th Easiest To Use in Conversational Marketing software
Save to My Lists
Entry Level Price:£699.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website con

    Users
    No information available
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Leadoo is a tool for collecting customer leads and facilitating customer service, with features such as chat bots and customer journey tracking.
    • Users like the ease of use, adaptability, and excellent customer support provided by Leadoo, as well as its ability to generate leads and improve conversion rates.
    • Users reported some tasks being cumbersome, such as updating drop-down lists, and a desire for improvements in reporting and visitor tracking, as well as more flexible invoicing options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Leadoo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    56
    Ease of Use
    54
    Helpful
    53
    Features
    26
    Easy Setup
    24
    Cons
    Learning Curve
    10
    Cost
    7
    Expensive
    7
    Integration Issues
    5
    Limited Customization
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Leadoo features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Lead Gathering
    Average: 8.3
    8.4
    Targeting
    Average: 8.5
    9.1
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Leadoo Marketing Technologies
    Year Founded
    2018
    HQ Location
    Helsinki, FI
    LinkedIn® Page
    www.linkedin.com
    73 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website con

Users
No information available
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Leadoo is a tool for collecting customer leads and facilitating customer service, with features such as chat bots and customer journey tracking.
  • Users like the ease of use, adaptability, and excellent customer support provided by Leadoo, as well as its ability to generate leads and improve conversion rates.
  • Users reported some tasks being cumbersome, such as updating drop-down lists, and a desire for improvements in reporting and visitor tracking, as well as more flexible invoicing options.
Leadoo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
56
Ease of Use
54
Helpful
53
Features
26
Easy Setup
24
Cons
Learning Curve
10
Cost
7
Expensive
7
Integration Issues
5
Limited Customization
5
Leadoo features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.3
Lead Gathering
Average: 8.3
8.4
Targeting
Average: 8.5
9.1
Analytics
Average: 8.3
Seller Details
Seller
Leadoo Marketing Technologies
Year Founded
2018
HQ Location
Helsinki, FI
LinkedIn® Page
www.linkedin.com
73 employees on LinkedIn®
Read Leadoo Reviews
charles
By Charles GmbH
(32)4.8 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    charles is a WhatsApp marketing platform made in Berlin. Its easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing

    Users
    No information available
    Industries
    • Cosmetics
    • Apparel & Fashion
    Market Segment
    • 91% Small-Business
    • 6% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • charles Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Customer Engagement
    3
    Customer Support
    3
    Management Efficiency
    3
    Time-saving
    3
    Cons
    Buggy Features
    1
    Bugs
    1
    Expensive
    1
    Software Bugs
    1
    Technical Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • charles features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Lead Gathering
    Average: 8.3
    8.7
    Targeting
    Average: 8.5
    8.0
    Analytics
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Charles GmbH
    Year Founded
    2019
    HQ Location
    Berlin, DE
    Twitter
    @charles_chatout
    17 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    100 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

charles is a WhatsApp marketing platform made in Berlin. Its easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing

Users
No information available
Industries
  • Cosmetics
  • Apparel & Fashion
Market Segment
  • 91% Small-Business
  • 6% Mid-Market
charles Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Customer Engagement
3
Customer Support
3
Management Efficiency
3
Time-saving
3
Cons
Buggy Features
1
Bugs
1
Expensive
1
Software Bugs
1
Technical Issues
1
charles features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
9.3
Lead Gathering
Average: 8.3
8.7
Targeting
Average: 8.5
8.0
Analytics
Average: 8.3
Seller Details
Seller
Charles GmbH
Year Founded
2019
HQ Location
Berlin, DE
Twitter
@charles_chatout
17 Twitter followers
LinkedIn® Page
www.linkedin.com
100 employees on LinkedIn®
Read charles Reviews
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