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29 charles Reviews
Overall Review Sentiment for charles
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It's simply a fantastic tool, an excellent way to interact with customers in the most effective way possible. The tool has many features, is very user-friendly, and has a top-notch staff – always well-prepared and helpful. Antonio and Laie, two employees of the company, guide us step by step and have significantly helped us increase our revenue. Review collected by and hosted on G2.com.
The service costs are not always affordable for everyone, but with the right strategy, the investment is widely repaid Review collected by and hosted on G2.com.
Questa è un'ottima applicazione per gestire i clienti sia per la vendita sia per la gestione del post vendita.
Molto semplice da utilizzare, intuitiva e con molti strumenti anche di analisi. Review collected by and hosted on G2.com.
Ogni tanto quando ricerco dei report non si aprono correttamente Review collected by and hosted on G2.com.
Facile da usare, sei totalmente autonomo nella gestione
Lo usiamo per servizio clienti pre e post vendita e specialmente per vendere i ns prodotti Review collected by and hosted on G2.com.
Lentezza nella impostazione delle campagne, ma solo recentemente. Review collected by and hosted on G2.com.
Starting with WhatsApp Marketing and therefore with Charles, I experienced a tremendous amount of support and assistance when getting everything set up. We had many special requests but received a lot of help, even being able to put some new features on the list. Review collected by and hosted on G2.com.
Like many other young software developers, there might be some more minor bugs every now and then. I would recommend testing more prominent features and getting in touch with Charles whenever trying out new projects to reduce errors. Review collected by and hosted on G2.com.
It is so easy to create campaigns, manage the community service and also to create automated flows. We built up a super easy leadgeneration process and are very happy with the results. Review collected by and hosted on G2.com.
The analytics functions could be even more meaningful and clear. And from time to time there are problems with the flow builder. But these are small things that the team is already working on and supporting with clever solutions. Review collected by and hosted on G2.com.
We use charles mostly for our pre-sales. The Open Rates are fantastic ( > 85%) and we have really high quality converions. Review collected by and hosted on G2.com.
They are improving all the time to get all the relevant features you know from email marketing. Review collected by and hosted on G2.com.
That we need about 3 hours for the communication before a sale on Whatsapp when it was 3 days with email. Review collected by and hosted on G2.com.
That we as a company just have a 24 hours window to answer the customer and need a response to write again after that. Review collected by and hosted on G2.com.
Charles allows me to meet my customers right where they are at and help them with all their service needs. Review collected by and hosted on G2.com.
Overall it's a great product however a mobile app to answer customers directly from your phone would be a great addition Review collected by and hosted on G2.com.
Charles gave us the possibility to create a help hotline. We could answer frequently asked questions by sending auto-replies. We also used the campaign tool to inform all our participants of upcoming events. Overall our guests were happy that had the convenient possibility to ask for support via WhatsApp Review collected by and hosted on G2.com.
We hosted an event and used Charles also to inform guests on short notice. Sometimes this was a bit tricky as we needed to approve the campaigns by WhatsApp. But better preparation on our side could have solved the need for quick approvals Review collected by and hosted on G2.com.
