Best Conversation Intelligence Software for for Small Business

JJ
Researched and written by Julie Jung

Products classified in the overall Conversation Intelligence category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Conversation Intelligence to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Conversation Intelligence category.

In addition to qualifying for inclusion in the Conversation Intelligence Software category, to qualify for inclusion in the Small Business Conversation Intelligence Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

1 filter applied
Clear All

57 Listings in Small Business Conversation Intelligence Available

(5,046)5.0 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 80% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fathom is a tool that records and summarizes video meetings, allowing users to focus on the discussion rather than note-taking.
    • Reviewers appreciate Fathom's ability to accurately capture meeting details, provide concise summaries, and assign tasks to participants, enhancing productivity and meeting efficiency.
    • Users experienced issues with Fathom's recording feature, occasional inaccuracies in transcription, and concerns about privacy when sharing meeting recaps.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fathom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,631
    AI Summary
    2,317
    Helpful
    2,110
    Accuracy
    2,008
    Summaries
    1,689
    Cons
    Recording Issues
    752
    Meeting Management
    603
    Missing Features
    431
    Call Issues
    376
    AI Inaccuracy
    362
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fathom features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.3
    9.3
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.4
    9.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Fathom
    Company Website
    Year Founded
    2020
    HQ Location
    San Francisco, CA
    Twitter
    @FathomDotVideo
    2,990 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    141 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 80% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fathom is a tool that records and summarizes video meetings, allowing users to focus on the discussion rather than note-taking.
  • Reviewers appreciate Fathom's ability to accurately capture meeting details, provide concise summaries, and assign tasks to participants, enhancing productivity and meeting efficiency.
  • Users experienced issues with Fathom's recording feature, occasional inaccuracies in transcription, and concerns about privacy when sharing meeting recaps.
Fathom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,631
AI Summary
2,317
Helpful
2,110
Accuracy
2,008
Summaries
1,689
Cons
Recording Issues
752
Meeting Management
603
Missing Features
431
Call Issues
376
AI Inaccuracy
362
Fathom features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.3
9.3
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.4
9.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Fathom
Company Website
Year Founded
2020
HQ Location
San Francisco, CA
Twitter
@FathomDotVideo
2,990 Twitter followers
LinkedIn® Page
www.linkedin.com
141 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platfor

    Users
    • CEO
    • Founder
    Industries
    • Consulting
    • Marketing and Advertising
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fireflies.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    299
    AI Summary
    288
    Transcription
    272
    Transcripts
    260
    Meetings
    218
    Cons
    AI Inaccuracy
    90
    Accuracy Issues
    80
    Meeting Management
    74
    AI Limitations
    54
    Summary Quality
    52
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fireflies.ai features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Artificial Intelligence
    Average: 8.6
    7.7
    Customer Scoring
    Average: 8.4
    9.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @firefliesai
    6,624 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platfor

Users
  • CEO
  • Founder
Industries
  • Consulting
  • Marketing and Advertising
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
Fireflies.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
299
AI Summary
288
Transcription
272
Transcripts
260
Meetings
218
Cons
AI Inaccuracy
90
Accuracy Issues
80
Meeting Management
74
AI Limitations
54
Summary Quality
52
Fireflies.ai features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
8.7
Artificial Intelligence
Average: 8.6
7.7
Customer Scoring
Average: 8.4
9.0
AI Text Summarization
Average: 8.6
Seller Details
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@firefliesai
6,624 Twitter followers
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
(12,292)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Sales Hub
Save to My Lists
20% off
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics for grow

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HubSpot Sales Hub is a platform that provides insights for companies to drive decisions, allows tracking of sales data, and offers features for sales lead management and deal tracking.
    • Reviewers like the platform's ease of use, its ability to integrate with other platforms, the automation it provides, and its robust reporting and lead tracking features.
    • Reviewers experienced issues with the platform's high pricing, limitations in customization, complexity for beginners, and some features being locked behind higher-tier pricing.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HubSpot Sales Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,019
    Features
    644
    Helpful
    470
    Intuitive
    465
    Integrations
    464
    Cons
    Missing Features
    393
    Limited Features
    325
    Learning Curve
    295
    Expensive
    203
    Limited Customization
    203
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HubSpot Sales Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    7.8
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    7.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    802,178 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics for grow

Users
  • Account Executive
  • Business Development Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HubSpot Sales Hub is a platform that provides insights for companies to drive decisions, allows tracking of sales data, and offers features for sales lead management and deal tracking.
  • Reviewers like the platform's ease of use, its ability to integrate with other platforms, the automation it provides, and its robust reporting and lead tracking features.
  • Reviewers experienced issues with the platform's high pricing, limitations in customization, complexity for beginners, and some features being locked behind higher-tier pricing.
HubSpot Sales Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,019
Features
644
Helpful
470
Intuitive
465
Integrations
464
Cons
Missing Features
393
Limited Features
325
Learning Curve
295
Expensive
203
Limited Customization
203
HubSpot Sales Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
7.8
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
7.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
802,178 Twitter followers
LinkedIn® Page
www.linkedin.com
11,117 employees on LinkedIn®
(6,142)4.8 out of 5
Optimized for quick response
View top Consulting Services for Gong
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    See More. Understand More. Win More. Gong’s Revenue AI Platform is the #1 choice for organizations looking to drive productivity, predictability, and revenue growth. Powered by proprietary Revenue

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 70% Mid-Market
    • 17% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gong is a tool designed to record and analyze sales calls, providing insights and summaries to help improve sales strategies.
    • Users frequently mention the convenience of Gong's AI-driven analytics and call transcripts, which allow them to review key moments, refine their approach, and focus on the conversation instead of note-taking.
    • Users mentioned some issues with Gong, such as the lack of a delete option for certain calls, slow processing times for call analysis, and occasional inaccuracies in the AI summaries and transcripts.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gong Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    415
    Helpful
    406
    Call Recording
    323
    AI Summary
    264
    Recording
    259
    Cons
    Call Issues
    150
    Recording Issues
    137
    Accuracy Issues
    98
    AI Inaccuracy
    89
    Missing Features
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gong features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Gong
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @Gong_io
    7,599 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,695 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

See More. Understand More. Win More. Gong’s Revenue AI Platform is the #1 choice for organizations looking to drive productivity, predictability, and revenue growth. Powered by proprietary Revenue

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 70% Mid-Market
  • 17% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gong is a tool designed to record and analyze sales calls, providing insights and summaries to help improve sales strategies.
  • Users frequently mention the convenience of Gong's AI-driven analytics and call transcripts, which allow them to review key moments, refine their approach, and focus on the conversation instead of note-taking.
  • Users mentioned some issues with Gong, such as the lack of a delete option for certain calls, slow processing times for call analysis, and occasional inaccuracies in the AI summaries and transcripts.
Gong Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
415
Helpful
406
Call Recording
323
AI Summary
264
Recording
259
Cons
Call Issues
150
Recording Issues
137
Accuracy Issues
98
AI Inaccuracy
89
Missing Features
71
Gong features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.3
8.7
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Gong
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@Gong_io
7,599 Twitter followers
LinkedIn® Page
www.linkedin.com
1,695 employees on LinkedIn®
(23,273)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Sales Cloud
Save to My Lists
25% off: Starting at $18.75/user/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesforce Sales Cloud is a customer relationship management tool that integrates with various sales applications, provides real-time updates, and allows for lead management, opportunity tracking, and contact management.
    • Reviewers appreciate the ease of use, the ability to integrate with other work applications, the real-time updates, and the comprehensive features that aid in lead management, opportunity tracking, and contact management.
    • Users experienced difficulties in learning how to use the tool properly, issues with account updates, frequent need to sign in, slow customer support, and occasional system update delays.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Salesforce Sales Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4,511
    Features
    3,895
    Lead Management
    2,335
    Customizability
    2,156
    Customization
    2,108
    Cons
    Learning Curve
    2,176
    Missing Features
    1,428
    Expensive
    1,397
    Limitations
    1,362
    Limited Features
    1,297
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Salesforce Sales Cloud features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Artificial Intelligence
    Average: 8.6
    8.7
    Customer Scoring
    Average: 8.4
    8.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    582,924 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesforce Sales Cloud is a customer relationship management tool that integrates with various sales applications, provides real-time updates, and allows for lead management, opportunity tracking, and contact management.
  • Reviewers appreciate the ease of use, the ability to integrate with other work applications, the real-time updates, and the comprehensive features that aid in lead management, opportunity tracking, and contact management.
  • Users experienced difficulties in learning how to use the tool properly, issues with account updates, frequent need to sign in, slow customer support, and occasional system update delays.
Salesforce Sales Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4,511
Features
3,895
Lead Management
2,335
Customizability
2,156
Customization
2,108
Cons
Learning Curve
2,176
Missing Features
1,428
Expensive
1,397
Limitations
1,362
Limited Features
1,297
Salesforce Sales Cloud features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.3
8.7
Artificial Intelligence
Average: 8.6
8.7
Customer Scoring
Average: 8.4
8.1
AI Text Summarization
Average: 8.6
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
582,924 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
(8,586)4.7 out of 5
Optimized for quick response
View top Consulting Services for Apollo.io
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Apollo.io is a platform designed for B2B sales and prospecting, offering features such as an extensive contact database, email automation, CRM integrations, and the ability to filter contacts for targeted campaigns.
    • Users frequently mention the ease of finding and contacting leads, the helpfulness of the automation features, and the value of the platform even on the free tier.
    • Reviewers mentioned issues with data accuracy, outdated contact details, a cluttered user interface, and a steep learning curve for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Apollo.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,334
    Lead Generation
    1,809
    Helpful
    1,794
    Features
    1,651
    Contact Information
    1,466
    Cons
    Missing Features
    762
    Inaccurate Data
    557
    Contact Management
    524
    Outdated Contacts
    480
    Learning Curve
    470
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Apollo.io features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    8.6
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Apollo.io
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    1,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with

Users
  • Account Executive
  • Business Development Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Apollo.io is a platform designed for B2B sales and prospecting, offering features such as an extensive contact database, email automation, CRM integrations, and the ability to filter contacts for targeted campaigns.
  • Users frequently mention the ease of finding and contacting leads, the helpfulness of the automation features, and the value of the platform even on the free tier.
  • Reviewers mentioned issues with data accuracy, outdated contact details, a cluttered user interface, and a steep learning curve for new users.
Apollo.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,334
Lead Generation
1,809
Helpful
1,794
Features
1,651
Contact Information
1,466
Cons
Missing Features
762
Inaccurate Data
557
Contact Management
524
Outdated Contacts
480
Learning Curve
470
Apollo.io features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
8.6
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Apollo.io
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
1,574 employees on LinkedIn®
(2,969)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Chorus by ZoomInfo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Helpful
    35
    AI Summary
    31
    Call Recording
    31
    Transcripts
    21
    Cons
    Call Issues
    17
    Summary Quality
    13
    Recording Issues
    11
    Missing Features
    10
    Accuracy Issues
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chorus by ZoomInfo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.4
    8.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ZoomInfo
    Company Website
    Year Founded
    2000
    HQ Location
    Vancouver, WA
    Twitter
    @ZoomInfo
    23,674 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 25% Enterprise
Chorus by ZoomInfo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Helpful
35
AI Summary
31
Call Recording
31
Transcripts
21
Cons
Call Issues
17
Summary Quality
13
Recording Issues
11
Missing Features
10
Accuracy Issues
9
Chorus by ZoomInfo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.3
8.2
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.4
8.8
AI Text Summarization
Average: 8.6
Seller Details
Seller
ZoomInfo
Company Website
Year Founded
2000
HQ Location
Vancouver, WA
Twitter
@ZoomInfo
23,674 Twitter followers
LinkedIn® Page
www.linkedin.com
4,268 employees on LinkedIn®
(277)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad Ai Contact Center equips teams with a real-time, Ai-powered platform that empowers agents, monitors customer delight, and simplifies coaching. With Dialpad Ai Contact Center, you can: -

    Users
    • Customer Service Rep
    Industries
    • Consumer Services
    • Construction
    Market Segment
    • 54% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dialpad Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Helpful
    31
    Call Recording
    24
    Features
    22
    AI Technology
    21
    Cons
    Call Limitations
    12
    Connection Issues
    11
    Call Issues
    10
    Accuracy Issues
    9
    Missing Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dialpad Support features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    8.5
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.4
    9.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    56 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,382 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad Ai Contact Center equips teams with a real-time, Ai-powered platform that empowers agents, monitors customer delight, and simplifies coaching. With Dialpad Ai Contact Center, you can: -

Users
  • Customer Service Rep
Industries
  • Consumer Services
  • Construction
Market Segment
  • 54% Mid-Market
  • 41% Small-Business
Dialpad Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Helpful
31
Call Recording
24
Features
22
AI Technology
21
Cons
Call Limitations
12
Connection Issues
11
Call Issues
10
Accuracy Issues
9
Missing Features
8
Dialpad Support features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
8.5
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.4
9.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
56 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
(556)4.8 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Balto isn’t just assisting agents—it is your AI workforce for the contact center. The world’s top-performing contact centers trust Balto to automate call summarization, coaching, QA, compliance, and m

    Users
    • Medicare Sales Representative
    • MSR
    Industries
    • Insurance
    • Consumer Services
    Market Segment
    • 49% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Balto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    92
    Ease of Use
    77
    AI Summary
    29
    Accuracy
    27
    Call Recording
    27
    Cons
    Call Issues
    42
    Accuracy Issues
    32
    Voice Recognition Issues
    21
    AI Inaccuracy
    20
    Missing Features
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Balto features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.4
    Artificial Intelligence
    Average: 8.6
    9.5
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Balto
    Company Website
    Year Founded
    2017
    HQ Location
    St Louis, US
    Twitter
    @balto_ai
    241 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Balto isn’t just assisting agents—it is your AI workforce for the contact center. The world’s top-performing contact centers trust Balto to automate call summarization, coaching, QA, compliance, and m

Users
  • Medicare Sales Representative
  • MSR
Industries
  • Insurance
  • Consumer Services
Market Segment
  • 49% Mid-Market
  • 26% Enterprise
Balto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
92
Ease of Use
77
AI Summary
29
Accuracy
27
Call Recording
27
Cons
Call Issues
42
Accuracy Issues
32
Voice Recognition Issues
21
AI Inaccuracy
20
Missing Features
18
Balto features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.3
9.4
Artificial Intelligence
Average: 8.6
9.5
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
241 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
(1,337)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

    Users
    • Customer Success Manager
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 46% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Avoma is a tool that provides automatic recording and transcription of meetings, along with AI-generated summaries and analytics for review.
    • Users frequently mention the convenience of Avoma's AI-generated summaries and transcriptions, which allow them to focus on the conversation and review significant points later, and its easy integration with standard calendar and conferencing tools.
    • Users reported issues with transcription accuracy, particularly when audio quality is suboptimal, and a desire for more customization options in analytics, as well as occasional difficulties with permissions and grouping calls.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Avoma Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    490
    Helpful
    480
    Recording Features
    404
    Transcripts
    396
    Recording
    372
    Cons
    Recording Issues
    236
    Inaccurate Transcripts
    218
    Transcript Accuracy
    210
    Accuracy Issues
    200
    AI Inaccuracy
    182
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Avoma features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Avoma
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @AvomaInc
    389 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

Users
  • Customer Success Manager
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 46% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Avoma is a tool that provides automatic recording and transcription of meetings, along with AI-generated summaries and analytics for review.
  • Users frequently mention the convenience of Avoma's AI-generated summaries and transcriptions, which allow them to focus on the conversation and review significant points later, and its easy integration with standard calendar and conferencing tools.
  • Users reported issues with transcription accuracy, particularly when audio quality is suboptimal, and a desire for more customization options in analytics, as well as occasional difficulties with permissions and grouping calls.
Avoma Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
490
Helpful
480
Recording Features
404
Transcripts
396
Recording
372
Cons
Recording Issues
236
Inaccurate Transcripts
218
Transcript Accuracy
210
Accuracy Issues
200
AI Inaccuracy
182
Avoma features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
8.3
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Avoma
Company Website
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@AvomaInc
389 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
(196)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad Ai Sales Center empowers teams with a real-time, Ai-powered platform that automates routine tasks, streamlines coaching, and enables reps to close deals faster. With Dialpad Ai Sales, you c

    Users
    • Account Manager
    Industries
    • Financial Services
    • Staffing and Recruiting
    Market Segment
    • 51% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dialpad Sell Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Helpful
    25
    Call Recording
    21
    AI Summary
    18
    Features
    17
    Cons
    Call Issues
    12
    Learning Curve
    12
    Missing Features
    12
    Recording Issues
    12
    Limited Access
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dialpad Sell features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.3
    8.4
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    56 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,382 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad Ai Sales Center empowers teams with a real-time, Ai-powered platform that automates routine tasks, streamlines coaching, and enables reps to close deals faster. With Dialpad Ai Sales, you c

Users
  • Account Manager
Industries
  • Financial Services
  • Staffing and Recruiting
Market Segment
  • 51% Mid-Market
  • 39% Small-Business
Dialpad Sell Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Helpful
25
Call Recording
21
AI Summary
18
Features
17
Cons
Call Issues
12
Learning Curve
12
Missing Features
12
Recording Issues
12
Limited Access
8
Dialpad Sell features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.3
8.4
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
56 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spiky is an AI-powered meeting intelligence solution tailored for remote and hybrid team excellence. Our platform revolutionizes how organizations conduct and analyze meetings, offering cutting-ed

    Users
    • Founder
    Industries
    • Information Technology and Services
    • Consulting
    Market Segment
    • 66% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Spiky Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    21
    AI Summary
    19
    Ease of Use
    18
    Helpful
    17
    Action Items
    15
    Cons
    Integration Issues
    6
    Accuracy Issues
    5
    Learning Curve
    4
    Missing Features
    4
    Not Intuitive
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Spiky features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.6
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.4
    9.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Spiky.ai
    Year Founded
    2020
    HQ Location
    Buffalo, New York
    Twitter
    @spikyAI
    218 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    38 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spiky is an AI-powered meeting intelligence solution tailored for remote and hybrid team excellence. Our platform revolutionizes how organizations conduct and analyze meetings, offering cutting-ed

Users
  • Founder
Industries
  • Information Technology and Services
  • Consulting
Market Segment
  • 66% Small-Business
  • 32% Mid-Market
Spiky Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
21
AI Summary
19
Ease of Use
18
Helpful
17
Action Items
15
Cons
Integration Issues
6
Accuracy Issues
5
Learning Curve
4
Missing Features
4
Not Intuitive
4
Spiky features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.6
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.4
9.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Spiky.ai
Year Founded
2020
HQ Location
Buffalo, New York
Twitter
@spikyAI
218 Twitter followers
LinkedIn® Page
www.linkedin.com
38 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, trans

    Users
    • CEO
    • Account Executive
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Otter.ai is a tool designed to create accurate transcripts for videos, join Zoom calls to take notes, and export transcripts in multiple formats.
    • Users frequently mention the high accuracy of real-time transcription, the ease of integration with Zoom, and the ability to export transcripts in various formats as key benefits.
    • Reviewers experienced issues with the accuracy of transcripts varying depending on the speaker's accent, restrictions on recording hours without the paid version, and problems with line spacing when exporting transcripts in .srt format.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Otter.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    139
    Helpful
    94
    Accuracy
    90
    AI Summary
    89
    Transcription
    89
    Cons
    Recording Issues
    55
    Accuracy Issues
    40
    Missing Features
    38
    AI Inaccuracy
    35
    Meeting Management
    33
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Otter.ai features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Artificial Intelligence
    Average: 8.6
    7.7
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Otter.ai
    Company Website
    HQ Location
    Mountain View, California
    Twitter
    @otter_ai
    16,835 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    200 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, trans

Users
  • CEO
  • Account Executive
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 73% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Otter.ai is a tool designed to create accurate transcripts for videos, join Zoom calls to take notes, and export transcripts in multiple formats.
  • Users frequently mention the high accuracy of real-time transcription, the ease of integration with Zoom, and the ability to export transcripts in various formats as key benefits.
  • Reviewers experienced issues with the accuracy of transcripts varying depending on the speaker's accent, restrictions on recording hours without the paid version, and problems with line spacing when exporting transcripts in .srt format.
Otter.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
139
Helpful
94
Accuracy
90
AI Summary
89
Transcription
89
Cons
Recording Issues
55
Accuracy Issues
40
Missing Features
38
AI Inaccuracy
35
Meeting Management
33
Otter.ai features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.3
8.7
Artificial Intelligence
Average: 8.6
7.7
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Otter.ai
Company Website
HQ Location
Mountain View, California
Twitter
@otter_ai
16,835 Twitter followers
LinkedIn® Page
www.linkedin.com
200 employees on LinkedIn®
(1,511)4.6 out of 5
Optimized for quick response
View top Consulting Services for CallRail
Save to My Lists
20% off: $40/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketi

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Real Estate
    Market Segment
    • 76% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • CallRail is a platform that provides call tracking and analytics, allowing users to generate phone numbers for different marketing channels, transcribe calls, and integrate with other applications.
    • Users like the ability to track calls from various marketing channels, the transcription services, the seamless integration with other apps, and the AI features that provide insights and sentiment analysis.
    • Users experienced issues with the user interface being confusing and not overly user-friendly, difficulties in tracking numbers distributed via print or offline sources, and limitations in capturing custom lookup fields in Salesforce.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CallRail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    110
    Features
    85
    Call Tracking
    82
    Helpful
    71
    Call Recording
    62
    Cons
    Missing Features
    31
    Call Issues
    25
    Number Issues
    24
    Expensive
    23
    Not Intuitive
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallRail features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    7.9
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    7.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CallRail
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @CallRail
    6,145 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    314 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketi

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Real Estate
Market Segment
  • 76% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • CallRail is a platform that provides call tracking and analytics, allowing users to generate phone numbers for different marketing channels, transcribe calls, and integrate with other applications.
  • Users like the ability to track calls from various marketing channels, the transcription services, the seamless integration with other apps, and the AI features that provide insights and sentiment analysis.
  • Users experienced issues with the user interface being confusing and not overly user-friendly, difficulties in tracking numbers distributed via print or offline sources, and limitations in capturing custom lookup fields in Salesforce.
CallRail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
110
Features
85
Call Tracking
82
Helpful
71
Call Recording
62
Cons
Missing Features
31
Call Issues
25
Number Issues
24
Expensive
23
Not Intuitive
21
CallRail features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
7.9
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
7.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
CallRail
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@CallRail
6,145 Twitter followers
LinkedIn® Page
www.linkedin.com
314 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 63% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Substrata is an AI-powered sales platform that provides insights into sales conversations and customer behavior, helping users to engage more effectively and fine-tune their communication strategies.
    • Reviewers appreciate Substrata's ability to provide clear call statistics, insights, and suggestions for improvement, its innovative analysis of human sentiments, and its ability to analyze meetings and emails for hidden messages.
    • Reviewers noted that the insights can sometimes feel repetitive, the platform may have minor glitches that disrupt the workflow, and the price could be a concern for smaller businesses.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Substrata Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    216
    Accuracy
    155
    Ease of Use
    128
    Insights
    93
    Features
    90
    Cons
    Learning Curve
    83
    Integration Issues
    51
    Missing Features
    39
    Expensive
    33
    Limited Features
    30
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Substrata features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Artificial Intelligence
    Average: 8.6
    9.1
    Customer Scoring
    Average: 8.4
    9.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Substrata
    Company Website
    Year Founded
    2020
    HQ Location
    Tel Aviv, Israel
    Twitter
    @SubstrataHQ
    586 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 63% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Substrata is an AI-powered sales platform that provides insights into sales conversations and customer behavior, helping users to engage more effectively and fine-tune their communication strategies.
  • Reviewers appreciate Substrata's ability to provide clear call statistics, insights, and suggestions for improvement, its innovative analysis of human sentiments, and its ability to analyze meetings and emails for hidden messages.
  • Reviewers noted that the insights can sometimes feel repetitive, the platform may have minor glitches that disrupt the workflow, and the price could be a concern for smaller businesses.
Substrata Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
216
Accuracy
155
Ease of Use
128
Insights
93
Features
90
Cons
Learning Curve
83
Integration Issues
51
Missing Features
39
Expensive
33
Limited Features
30
Substrata features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.3
9.0
Artificial Intelligence
Average: 8.6
9.1
Customer Scoring
Average: 8.4
9.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Substrata
Company Website
Year Founded
2020
HQ Location
Tel Aviv, Israel
Twitter
@SubstrataHQ
586 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®