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Best Contact Center Knowledge Base Software for for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Contact Center Knowledge Base category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Contact Center Knowledge Base to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Contact Center Knowledge Base category.

In addition to qualifying for inclusion in the Contact Center Knowledge Base Software category, to qualify for inclusion in the Small Business Contact Center Knowledge Base Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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21 Listings in Small Business Contact Center Knowledge Base Available

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    G2 Score
Zoho Desk
By Zoho
(6,198)4.4 out of 5
Optimized for quick response
15th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Zoho Desk
Save to My Lists
DealsSpecial offer!
50% off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 71% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    690
    Features
    445
    Simple
    347
    Intuitive
    307
    Integrations
    302
    Cons
    Learning Curve
    225
    Steep Learning Curve
    153
    Missing Features
    152
    Integration Issues
    147
    Lack of Features
    140
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Compliance
    Average: 8.9
    8.2
    Auditing
    Average: 8.5
    8.4
    Policies and Controls
    Average: 8.7
    8.5
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    102,964 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 71% Small-Business
  • 24% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
690
Features
445
Simple
347
Intuitive
307
Integrations
302
Cons
Learning Curve
225
Steep Learning Curve
153
Missing Features
152
Integration Issues
147
Lack of Features
140
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Compliance
Average: 8.9
8.2
Auditing
Average: 8.5
8.4
Policies and Controls
Average: 8.7
8.5
Ease of Use
Average: 9.0
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
102,964 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,414
    Case Management
    1,233
    Features
    1,201
    Efficiency
    1,032
    Helpful
    729
    Cons
    Complexity
    646
    Learning Curve
    626
    Missing Features
    561
    Steep Learning Curve
    479
    Limitations
    458
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.6
    Compliance
    Average: 8.9
    8.5
    Auditing
    Average: 8.5
    8.6
    Policies and Controls
    Average: 8.7
    8.4
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    584,242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 39% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,414
Case Management
1,233
Features
1,201
Efficiency
1,032
Helpful
729
Cons
Complexity
646
Learning Curve
626
Missing Features
561
Steep Learning Curve
479
Limitations
458
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.6
Compliance
Average: 8.9
8.5
Auditing
Average: 8.5
8.6
Policies and Controls
Average: 8.7
8.4
Ease of Use
Average: 9.0
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,242 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®

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Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Optimized for quick response
6th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
    • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
    • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    256
    Features
    161
    Customer Support
    137
    Helpful
    122
    Efficiency
    106
    Cons
    Missing Features
    100
    Limited Features
    79
    Ticketing Issues
    73
    Poor Customer Support
    64
    Lack of Features
    59
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.2
    Compliance
    Average: 8.9
    8.0
    Auditing
    Average: 8.5
    8.3
    Policies and Controls
    Average: 8.7
    8.5
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    105,082 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
  • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
  • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
256
Features
161
Customer Support
137
Helpful
122
Efficiency
106
Cons
Missing Features
100
Limited Features
79
Ticketing Issues
73
Poor Customer Support
64
Lack of Features
59
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.2
Compliance
Average: 8.9
8.0
Auditing
Average: 8.5
8.3
Policies and Controls
Average: 8.7
8.5
Ease of Use
Average: 9.0
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
105,082 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®
Guru
By Guru
(2,112)4.7 out of 5
1st Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Guru: AI-Powered Enterprise Search for Smarter Knowledge Management Guru is an AI-powered enterprise search platform that takes your scattered content—like chats, apps, and documents—and turns it i

    Users
    • Customer Service Representative
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Guru is a knowledge base assistance tool that provides articles and information to guide users in various scenarios, and includes an AI tool for faster answers.
    • Users like the ability to have all information in one place, the ease of creating new cards, the ability to collaborate with past and future members, and the AI tool that makes searching for information more efficient.
    • Reviewers noted that the price can be high, the search function can be difficult if the correct terminology isn't used, users are frequently signed out, and the popups are not very smart or easy to manipulate.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Guru Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    559
    Helpful
    319
    Comprehensive Information
    260
    Easy Access
    220
    Information Accuracy
    198
    Cons
    Inefficient Searching
    122
    Inefficient Search
    110
    Search Functionality
    105
    Search Functionality Issues
    104
    Inefficient Search Functionality
    94
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Guru features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.9
    9.1
    Auditing
    Average: 8.5
    9.2
    Policies and Controls
    Average: 8.7
    9.2
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Guru
    Company Website
    Year Founded
    2013
    HQ Location
    Philadelphia, PA
    Twitter
    @Guru_HQ
    4,353 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,411 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Guru: AI-Powered Enterprise Search for Smarter Knowledge Management Guru is an AI-powered enterprise search platform that takes your scattered content—like chats, apps, and documents—and turns it i

Users
  • Customer Service Representative
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Guru is a knowledge base assistance tool that provides articles and information to guide users in various scenarios, and includes an AI tool for faster answers.
  • Users like the ability to have all information in one place, the ease of creating new cards, the ability to collaborate with past and future members, and the AI tool that makes searching for information more efficient.
  • Reviewers noted that the price can be high, the search function can be difficult if the correct terminology isn't used, users are frequently signed out, and the popups are not very smart or easy to manipulate.
Guru Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
559
Helpful
319
Comprehensive Information
260
Easy Access
220
Information Accuracy
198
Cons
Inefficient Searching
122
Inefficient Search
110
Search Functionality
105
Search Functionality Issues
104
Inefficient Search Functionality
94
Guru features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.9
9.1
Auditing
Average: 8.5
9.2
Policies and Controls
Average: 8.7
9.2
Ease of Use
Average: 9.0
Seller Details
Seller
Guru
Company Website
Year Founded
2013
HQ Location
Philadelphia, PA
Twitter
@Guru_HQ
4,353 Twitter followers
LinkedIn® Page
www.linkedin.com
2,411 employees on LinkedIn®
Read Guru Reviews
Sprinklr Service
By Sprinklr
(496)4.3 out of 5
Optimized for quick response
8th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Digital Advisor
    Industries
    • Marketing and Advertising
    • Consumer Services
    Market Segment
    • 41% Enterprise
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr is a software tool designed to manage and monitor social media interactions, provide customer support, and generate reports.
    • Users frequently mention the ease of use, the ability to manage multiple social media platforms from one place, and the robust reporting capabilities as key benefits of Sprinklr.
    • Reviewers mentioned issues such as the system auto logging out after one hour, occasional slow performance, and a steep learning curve due to the extensive features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    237
    Features
    161
    Helpful
    120
    Efficiency
    114
    Simple
    83
    Cons
    Missing Features
    69
    Slow Loading
    66
    Software Bugs
    58
    Limited Features
    55
    Learning Curve
    50
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.9
    8.7
    Auditing
    Average: 8.5
    9.0
    Policies and Controls
    Average: 8.7
    8.4
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,907 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,628 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Digital Advisor
Industries
  • Marketing and Advertising
  • Consumer Services
Market Segment
  • 41% Enterprise
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr is a software tool designed to manage and monitor social media interactions, provide customer support, and generate reports.
  • Users frequently mention the ease of use, the ability to manage multiple social media platforms from one place, and the robust reporting capabilities as key benefits of Sprinklr.
  • Reviewers mentioned issues such as the system auto logging out after one hour, occasional slow performance, and a steep learning curve due to the extensive features.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
237
Features
161
Helpful
120
Efficiency
114
Simple
83
Cons
Missing Features
69
Slow Loading
66
Software Bugs
58
Limited Features
55
Learning Curve
50
Sprinklr Service features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.9
8.7
Auditing
Average: 8.5
9.0
Policies and Controls
Average: 8.7
8.4
Ease of Use
Average: 9.0
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,907 Twitter followers
LinkedIn® Page
www.linkedin.com
4,628 employees on LinkedIn®
Document360
By Kovai Limited
(437)4.7 out of 5
3rd Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. T

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Document360 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    69
    Customer Support
    50
    Features
    50
    Intuitive
    43
    Helpful
    34
    Cons
    Software Bugs
    16
    Editing Difficulties
    14
    Missing Features
    13
    Expensive
    11
    Editing Limitations
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Document360 features and usability ratings that predict user satisfaction
    9.3
    Compliance
    Average: 8.9
    9.3
    Auditing
    Average: 8.5
    9.1
    Policies and Controls
    Average: 8.7
    9.3
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kovai Limited
    Company Website
    Year Founded
    2009
    HQ Location
    London
    Twitter
    @BizTalk360
    1,986 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    321 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. T

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
Document360 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Customer Support
50
Features
50
Intuitive
43
Helpful
34
Cons
Software Bugs
16
Editing Difficulties
14
Missing Features
13
Expensive
11
Editing Limitations
10
Document360 features and usability ratings that predict user satisfaction
9.3
Compliance
Average: 8.9
9.3
Auditing
Average: 8.5
9.1
Policies and Controls
Average: 8.7
9.3
Ease of Use
Average: 9.0
Seller Details
Seller
Kovai Limited
Company Website
Year Founded
2009
HQ Location
London
Twitter
@BizTalk360
1,986 Twitter followers
LinkedIn® Page
www.linkedin.com
321 employees on LinkedIn®
HappyFox Help Desk
By HappyFox Inc.
(134)4.5 out of 5
Save to My Lists
Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HappyFox Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Customer Support
    3
    Intuitive
    2
    Automation
    1
    Case Management
    1
    Cons
    Call Functionality
    1
    Email Communication Issues
    1
    Expensive
    1
    Lack of Guidance
    1
    Lack of Resources
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HappyFox Help Desk features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    9.2
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HappyFox Inc.
    Year Founded
    2011
    HQ Location
    Irvine, California
    Twitter
    @HappyFoxApp
    2,525 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
    Phone
    +1 (949) 535-2220
Product Description
How are these determined?Information
This description is provided by the seller.

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Small-Business
  • 39% Mid-Market
HappyFox Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Customer Support
3
Intuitive
2
Automation
1
Case Management
1
Cons
Call Functionality
1
Email Communication Issues
1
Expensive
1
Lack of Guidance
1
Lack of Resources
1
HappyFox Help Desk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
9.2
Ease of Use
Average: 9.0
Seller Details
Seller
HappyFox Inc.
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,525 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Phone
+1 (949) 535-2220
Read HappyFox Help Desk Reviews
Helpjuice
By Helpjuice
(157)4.5 out of 5
11th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 34% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpjuice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    93
    Customer Support
    57
    Helpful
    54
    Features
    45
    Customization
    43
    Cons
    Editing Difficulties
    27
    Formatting Issues
    20
    Editing Limitations
    18
    Limited Customization
    18
    Missing Features
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpjuice features and usability ratings that predict user satisfaction
    8.1
    Compliance
    Average: 8.9
    7.8
    Auditing
    Average: 8.5
    8.3
    Policies and Controls
    Average: 8.7
    8.9
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpjuice
    Year Founded
    2011
    HQ Location
    Miami, FL
    Twitter
    @HelpJuice
    770 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 34% Small-Business
Helpjuice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
93
Customer Support
57
Helpful
54
Features
45
Customization
43
Cons
Editing Difficulties
27
Formatting Issues
20
Editing Limitations
18
Limited Customization
18
Missing Features
17
Helpjuice features and usability ratings that predict user satisfaction
8.1
Compliance
Average: 8.9
7.8
Auditing
Average: 8.5
8.3
Policies and Controls
Average: 8.7
8.9
Ease of Use
Average: 9.0
Seller Details
Seller
Helpjuice
Year Founded
2011
HQ Location
Miami, FL
Twitter
@HelpJuice
770 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
Read Helpjuice Reviews
Shelf
By Shelf
(138)4.7 out of 5
Optimized for quick response
14th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Shelf Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Easy Integrations
    2
    Efficiency
    2
    Knowledge Base
    2
    Time-saving
    2
    Cons
    Difficult Learning Curve
    1
    Error Issues
    1
    Expensive
    1
    Issue Resolution
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Shelf features and usability ratings that predict user satisfaction
    9.5
    Compliance
    Average: 8.9
    9.2
    Auditing
    Average: 8.5
    9.4
    Policies and Controls
    Average: 8.7
    9.4
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Shelf
    Company Website
    HQ Location
    Stamford, CT
    Twitter
    @shelf_io
    1,252 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    211 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Shelf Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Easy Integrations
2
Efficiency
2
Knowledge Base
2
Time-saving
2
Cons
Difficult Learning Curve
1
Error Issues
1
Expensive
1
Issue Resolution
1
Learning Curve
1
Shelf features and usability ratings that predict user satisfaction
9.5
Compliance
Average: 8.9
9.2
Auditing
Average: 8.5
9.4
Policies and Controls
Average: 8.7
9.4
Ease of Use
Average: 9.0
Seller Details
Seller
Shelf
Company Website
HQ Location
Stamford, CT
Twitter
@shelf_io
1,252 Twitter followers
LinkedIn® Page
www.linkedin.com
211 employees on LinkedIn®
Get a quote
Stonly
By Stonly
(132)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stonly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Features
    23
    Customer Support
    20
    Helpful
    20
    Intuitive
    17
    Cons
    Lack of Features
    12
    Missing Features
    12
    Learning Curve
    8
    Limitations
    8
    Limited Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stonly features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.9
    9.1
    Auditing
    Average: 8.5
    9.3
    Policies and Controls
    Average: 8.7
    9.0
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stonly
    Year Founded
    2018
    HQ Location
    Paris, FR
    Twitter
    @stonly
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
Stonly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Features
23
Customer Support
20
Helpful
20
Intuitive
17
Cons
Lack of Features
12
Missing Features
12
Learning Curve
8
Limitations
8
Limited Features
8
Stonly features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.9
9.1
Auditing
Average: 8.5
9.3
Policies and Controls
Average: 8.7
9.0
Ease of Use
Average: 9.0
Seller Details
Seller
Stonly
Year Founded
2018
HQ Location
Paris, FR
Twitter
@stonly
3 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
Read Stonly Reviews
Talkdesk
By Talkdesk
(2,408)4.4 out of 5
Optimized for quick response
2nd Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Talkdesk
Save to My Lists
Entry Level Price:$85.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimiz

    Users
    • Customer Service Representative
    • Quality Analyst
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 21% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    253
    Call Management
    142
    Helpful
    134
    Efficiency
    129
    Features
    109
    Cons
    Call Issues
    104
    Technical Issues
    66
    Notification Issues
    60
    Missing Features
    58
    Connection Issues
    52
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    9.3
    Compliance
    Average: 8.9
    9.1
    Auditing
    Average: 8.5
    9.2
    Policies and Controls
    Average: 8.7
    9.1
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @talkdesk
    7,078 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,271 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimiz

Users
  • Customer Service Representative
  • Quality Analyst
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 21% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
253
Call Management
142
Helpful
134
Efficiency
129
Features
109
Cons
Call Issues
104
Technical Issues
66
Notification Issues
60
Missing Features
58
Connection Issues
52
Talkdesk features and usability ratings that predict user satisfaction
9.3
Compliance
Average: 8.9
9.1
Auditing
Average: 8.5
9.2
Policies and Controls
Average: 8.7
9.1
Ease of Use
Average: 9.0
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@talkdesk
7,078 Twitter followers
LinkedIn® Page
www.linkedin.com
1,271 employees on LinkedIn®
Get a quote
NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
Optimized for quick response
View top Consulting Services for NICE CXone Mpower
Save to My Lists
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NICE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Helpful
    27
    Features
    26
    Efficiency
    24
    Simple
    13
    Cons
    Call Issues
    12
    Technical Issues
    11
    Delays
    10
    Poor Customer Support
    10
    Inefficiency
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NICE CXone Mpower features and usability ratings that predict user satisfaction
    9.0
    Compliance
    Average: 8.9
    7.4
    Auditing
    Average: 8.5
    8.1
    Policies and Controls
    Average: 8.7
    8.7
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NICE
    Company Website
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,412 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 35% Enterprise
NICE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Helpful
27
Features
26
Efficiency
24
Simple
13
Cons
Call Issues
12
Technical Issues
11
Delays
10
Poor Customer Support
10
Inefficiency
9
NICE CXone Mpower features and usability ratings that predict user satisfaction
9.0
Compliance
Average: 8.9
7.4
Auditing
Average: 8.5
8.1
Policies and Controls
Average: 8.7
8.7
Ease of Use
Average: 9.0
Seller Details
Seller
NICE
Company Website
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,412 Twitter followers
LinkedIn® Page
www.linkedin.com
12,164 employees on LinkedIn®
Ozonetel CloudAgent
By Ozonetel
(579)4.6 out of 5
9th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 61% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ozonetel CloudAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    228
    Features
    139
    Call Management
    137
    Call Quality
    116
    Helpful
    103
    Cons
    Call Issues
    108
    Connection Issues
    97
    Call Connectivity Issues
    76
    Technical Issues
    64
    Connectivity Issues
    62
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel CloudAgent features and usability ratings that predict user satisfaction
    9.3
    Compliance
    Average: 8.9
    9.1
    Auditing
    Average: 8.5
    9.3
    Policies and Controls
    Average: 8.7
    9.1
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    784 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 61% Mid-Market
  • 30% Small-Business
Ozonetel CloudAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
228
Features
139
Call Management
137
Call Quality
116
Helpful
103
Cons
Call Issues
108
Connection Issues
97
Call Connectivity Issues
76
Technical Issues
64
Connectivity Issues
62
Ozonetel CloudAgent features and usability ratings that predict user satisfaction
9.3
Compliance
Average: 8.9
9.1
Auditing
Average: 8.5
9.3
Policies and Controls
Average: 8.7
9.1
Ease of Use
Average: 9.0
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
784 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®
DevRev
By DevRev
(120)4.5 out of 5
Save to My Lists
Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

    Users
    • Product Manager
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DevRev Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Efficiency
    43
    Features
    41
    Helpful
    38
    Insights
    29
    Cons
    Missing Features
    24
    Lack of Features
    15
    Limited Features
    15
    Learning Curve
    10
    Software Bugs
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DevRev features and usability ratings that predict user satisfaction
    10.0
    Compliance
    Average: 8.9
    9.7
    Auditing
    Average: 8.5
    9.0
    Policies and Controls
    Average: 8.7
    8.7
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DevRev
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    2,888 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    547 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

Users
  • Product Manager
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 40% Small-Business
DevRev Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Efficiency
43
Features
41
Helpful
38
Insights
29
Cons
Missing Features
24
Lack of Features
15
Limited Features
15
Learning Curve
10
Software Bugs
10
DevRev features and usability ratings that predict user satisfaction
10.0
Compliance
Average: 8.9
9.7
Auditing
Average: 8.5
9.0
Policies and Controls
Average: 8.7
8.7
Ease of Use
Average: 9.0
Seller Details
Seller
DevRev
Company Website
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
2,888 Twitter followers
LinkedIn® Page
www.linkedin.com
547 employees on LinkedIn®
Get a quote
Kapture CX
By Kapture CX
(164)4.4 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution enables business

    Users
    • Manager
    Industries
    • Consumer Services
    • Health, Wellness and Fitness
    Market Segment
    • 49% Mid-Market
    • 34% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture CX is a customer service platform that integrates with various platforms to provide a unified view of customer interactions and has features such as a robust ticketing system, automated workflows, and customizable dashboards.
    • Reviewers like the platform's user-friendly interface, its ability to automate complex operations, the seamless team communication it facilitates, and the detailed customer interaction reports it generates.
    • Users experienced occasional slow loading times, delays in reflecting notes, difficulties in moving from one page to another, and issues with the ticket search functionality and reporting dashboard features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Customer Support
    23
    Features
    23
    Helpful
    19
    Efficiency
    15
    Cons
    Delays
    18
    Time Delays
    16
    Improvement Needed
    15
    Slow Performance
    15
    Slow Loading
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapture CX features and usability ratings that predict user satisfaction
    7.7
    Compliance
    Average: 8.9
    8.8
    Auditing
    Average: 8.5
    7.9
    Policies and Controls
    Average: 8.7
    9.0
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapture CX
    Company Website
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    473 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution enables business

Users
  • Manager
Industries
  • Consumer Services
  • Health, Wellness and Fitness
Market Segment
  • 49% Mid-Market
  • 34% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture CX is a customer service platform that integrates with various platforms to provide a unified view of customer interactions and has features such as a robust ticketing system, automated workflows, and customizable dashboards.
  • Reviewers like the platform's user-friendly interface, its ability to automate complex operations, the seamless team communication it facilitates, and the detailed customer interaction reports it generates.
  • Users experienced occasional slow loading times, delays in reflecting notes, difficulties in moving from one page to another, and issues with the ticket search functionality and reporting dashboard features.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Customer Support
23
Features
23
Helpful
19
Efficiency
15
Cons
Delays
18
Time Delays
16
Improvement Needed
15
Slow Performance
15
Slow Loading
12
Kapture CX features and usability ratings that predict user satisfaction
7.7
Compliance
Average: 8.9
8.8
Auditing
Average: 8.5
7.9
Policies and Controls
Average: 8.7
9.0
Ease of Use
Average: 9.0
Seller Details
Seller
Kapture CX
Company Website
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
139 Twitter followers
LinkedIn® Page
www.linkedin.com
473 employees on LinkedIn®
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