The Top 20 Easiest To Use Call Center Infrastructure (CCI) Software

See the top Call Center Infrastructure (CCI) Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

UJET

9.7

Overall Usability Score

9.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

10%

Mid Market

57%

Enterprise

33%

DialedIn

9.7

Overall Usability Score

9.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

48%

Mid Market

48%

Enterprise

Kixie PowerCall & SMS

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

83%

Mid Market

16%

Enterprise

Dialaxy

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

53%

Mid Market

44%

Enterprise

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

78%

Mid Market

21%

Enterprise

Ozonetel

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

29%

Mid Market

62%

Enterprise

Webex Calling

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

31%

Mid Market

39%

Enterprise

30%

Nextiva

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

78%

Mid Market

21%

Enterprise

Talkdesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

19%

Mid Market

61%

Enterprise

21%

#10

Squaretalk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

65%

Mid Market

33%

Enterprise

#11

CloudTalk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

65%

Mid Market

30%

Enterprise

#12

Aircall

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

57%

Mid Market

40%

Enterprise

#13

RingEX

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

57%

Mid Market

35%

Enterprise

#14

JustCall

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

#15

Genesys Cloud CX

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

15%

Mid Market

45%

Enterprise

40%

#16

Readymode

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

73%

Mid Market

27%

Enterprise

#17

Five9 Intelligent Cloud Contact Center Platform

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.2

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

24%

Mid Market

57%

Enterprise

19%

#18

Broadvoice

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

58%

Mid Market

27%

Enterprise

15%

#19

NUACOM

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

93%

Mid Market

#20

CallHippo

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

76%

Mid Market

20%

Enterprise

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