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Top Free Call Center Infrastructure (CCI) Software

Check out our list of free Call Center Infrastructure (CCI) Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Call Center Infrastructure (CCI) Software to ensure you get the right product.

View Free Call Center Infrastructure (CCI) Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
75 Call Center Infrastructure (CCI) Products Available
View all Call Center Infrastructure (CCI) Software
View all Call Center Infrastructure (CCI) Software
UJET
(1,123)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

    Users
    • Customer Service Representative
    • Agent
    Industries
    • Consumer Services
    • Telecommunications
    Market Segment
    • 57% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UJET features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Call Routing
    Average: 8.9
    9.7
    Performance Evaluation
    Average: 8.6
    9.6
    Call Monitoring
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rashad M.
    RM
    Omnichannel Support: UJET allows customers to reach out for support through various channels such as phone, chat, email, and social media. This... Read review
    Moises A.
    MA
    The upsides of using UJET include its multi-channel ticketing for streamlined case management, super easy to use, proactive outreach for enhanced... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UJET
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @UJET
    1,336 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    332 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

Users
  • Customer Service Representative
  • Agent
Industries
  • Consumer Services
  • Telecommunications
Market Segment
  • 57% Mid-Market
  • 34% Enterprise
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.6
Call Routing
Average: 8.9
9.7
Performance Evaluation
Average: 8.6
9.6
Call Monitoring
Average: 8.8
Rashad M.
RM
Omnichannel Support: UJET allows customers to reach out for support through various channels such as phone, chat, email, and social media. This... Read review
Moises A.
MA
The upsides of using UJET include its multi-channel ticketing for streamlined case management, super easy to use, proactive outreach for enhanced... Read review
Seller Details
Seller
UJET
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@UJET
1,336 Twitter followers
LinkedIn® Page
www.linkedin.com
332 employees on LinkedIn®
NiCE CXone Mpower
(1,726)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Call Routing
    Average: 8.9
    9.0
    Performance Evaluation
    Average: 8.6
    9.4
    Call Monitoring
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SK
    The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
    VM
    The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,672 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,685 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.0
9.2
Call Routing
Average: 8.9
9.0
Performance Evaluation
Average: 8.6
9.4
Call Monitoring
Average: 8.8
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,672 Twitter followers
LinkedIn® Page
www.linkedin.com
13,685 employees on LinkedIn®
Ownership
NASDAQ: NICE

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Aircall
(1,495)4.4 out of 5
Optimized for quick response
9th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Aircall
Save to My Lists
Entry Level Price:$30 User/Month (Billed...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

    Users
    • Sales Development Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 53% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aircall is a communication tool that allows users to make and receive calls, connect with partners, and integrate with other platforms like HubSpot and Salesforce.
    • Reviewers appreciate Aircall's user-friendly interface, easy setup, and seamless integration with other platforms, which enhances workflow efficiency and overall productivity.
    • Users mentioned occasional issues with connection, system delays, and difficulties in accessing certain features, which can disrupt workflow and communication.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aircall features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Call Routing
    Average: 8.9
    8.9
    Performance Evaluation
    Average: 8.6
    9.0
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aircall
    Company Website
    Year Founded
    2014
    HQ Location
    New York
    Twitter
    @aircall
    4,973 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    790 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

Users
  • Sales Development Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 53% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aircall is a communication tool that allows users to make and receive calls, connect with partners, and integrate with other platforms like HubSpot and Salesforce.
  • Reviewers appreciate Aircall's user-friendly interface, easy setup, and seamless integration with other platforms, which enhances workflow efficiency and overall productivity.
  • Users mentioned occasional issues with connection, system delays, and difficulties in accessing certain features, which can disrupt workflow and communication.
Aircall features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.0
9.0
Call Routing
Average: 8.9
8.9
Performance Evaluation
Average: 8.6
9.0
Call Monitoring
Average: 8.8
Seller Details
Seller
Aircall
Company Website
Year Founded
2014
HQ Location
New York
Twitter
@aircall
4,973 Twitter followers
LinkedIn® Page
www.linkedin.com
790 employees on LinkedIn®
RingEX
(1,266)4.1 out of 5
Optimized for quick response
10th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that

    Users
    • Owner
    • Office Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingEX features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Call Routing
    Average: 8.9
    8.6
    Performance Evaluation
    Average: 8.6
    8.8
    Call Monitoring
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Hospital & Health Care
    AH
    First, EXCELLENT PRODUCT, and FANTASTIC RC ACCOUNT MANAGEMENT TEAM! All products are very easy to use and implementing was pain free! Read review
    Mary C.
    MC
    I appreciate that RingEX is user-friendly, which significantly simplifies my interactions and enhances efficiency when reaching out to multiple... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,315 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,611 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that

Users
  • Owner
  • Office Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
RingEX features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
9.1
Call Routing
Average: 8.9
8.6
Performance Evaluation
Average: 8.6
8.8
Call Monitoring
Average: 8.8
Verified User in Hospital & Health Care
AH
First, EXCELLENT PRODUCT, and FANTASTIC RC ACCOUNT MANAGEMENT TEAM! All products are very easy to use and implementing was pain free! Read review
Mary C.
MC
I appreciate that RingEX is user-friendly, which significantly simplifies my interactions and enhances efficiency when reaching out to multiple... Read review
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,315 Twitter followers
LinkedIn® Page
www.linkedin.com
6,611 employees on LinkedIn®
Genesys Cloud CX
(1,495)4.4 out of 5
Optimized for quick response
13th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
    • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
    • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Call Routing
    Average: 8.9
    8.8
    Performance Evaluation
    Average: 8.6
    8.9
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,378 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
  • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
  • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Call Routing
Average: 8.9
8.8
Performance Evaluation
Average: 8.6
8.9
Call Monitoring
Average: 8.8
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,378 Twitter followers
LinkedIn® Page
www.linkedin.com
8,439 employees on LinkedIn®
Automation Anywhere
(5,546)4.5 out of 5
View top Consulting Services for Automation Anywhere
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end

    Users
    • RPA Developer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 59% Enterprise
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Automation Anywhere is a cloud-native platform that allows users to build bots for automating repetitive tasks using a drag-and-drop interface.
    • Users frequently mention the platform's user-friendly interface, its ability to handle unstructured data with AI, and its effectiveness in streamlining repetitive tasks such as data entry and report generation.
    • Reviewers mentioned high licensing costs, a steep learning curve for complex logic, occasional stability bugs in development, and a dependency on strong internet for its cloud-based 'Control Room.'.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Automation Anywhere features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Call Routing
    Average: 8.9
    9.3
    Performance Evaluation
    Average: 8.6
    9.1
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Automation Anywhere
    Company Website
    Year Founded
    2003
    HQ Location
    San Jose, CA
    Twitter
    @AutomationAnywh
    55,353 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end

Users
  • RPA Developer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 59% Enterprise
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Automation Anywhere is a cloud-native platform that allows users to build bots for automating repetitive tasks using a drag-and-drop interface.
  • Users frequently mention the platform's user-friendly interface, its ability to handle unstructured data with AI, and its effectiveness in streamlining repetitive tasks such as data entry and report generation.
  • Reviewers mentioned high licensing costs, a steep learning curve for complex logic, occasional stability bugs in development, and a dependency on strong internet for its cloud-based 'Control Room.'.
Automation Anywhere features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
9.3
Call Routing
Average: 8.9
9.3
Performance Evaluation
Average: 8.6
9.1
Call Monitoring
Average: 8.8
Seller Details
Seller
Automation Anywhere
Company Website
Year Founded
2003
HQ Location
San Jose, CA
Twitter
@AutomationAnywh
55,353 Twitter followers
LinkedIn® Page
www.linkedin.com
3,415 employees on LinkedIn®
LiveAgent
(1,530)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a comprehensive communication platform that provides functionalities such as live chats, ticketing, and customer support automation.
    • Reviewers like the platform's ability to provide instant resolutions, its seamless integration with various communication platforms, and its robust ticketing system that ensures consistent service quality.
    • Reviewers noted that the mobile platform integration is not satisfactory, the user interface feels somewhat outdated, and the platform requires a good amount of training and usage to be efficient.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    10.0
    Call Routing
    Average: 8.9
    10.0
    Performance Evaluation
    Average: 8.6
    10.0
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a comprehensive communication platform that provides functionalities such as live chats, ticketing, and customer support automation.
  • Reviewers like the platform's ability to provide instant resolutions, its seamless integration with various communication platforms, and its robust ticketing system that ensures consistent service quality.
  • Reviewers noted that the mobile platform integration is not satisfactory, the user interface feels somewhat outdated, and the platform requires a good amount of training and usage to be efficient.
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
10.0
Call Routing
Average: 8.9
10.0
Performance Evaluation
Average: 8.6
10.0
Call Monitoring
Average: 8.8
Seller Details
Seller
QualityUnit
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
485 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
JustCall
(2,357)4.3 out of 5
Optimized for quick response
14th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based communication system that manages calls, SMS, and integrates with various CRM and business tools, providing features like call recording, analytics, and automation.
    • Reviewers frequently mention the ease of use, strong CRM integration, reliable call quality, and the ability to handle calls and SMS from anywhere as key benefits of JustCall.
    • Users reported occasional inconsistencies in call quality during peak hours or with weaker internet connections, and some advanced features being locked behind higher pricing plans.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Call Routing
    Average: 8.9
    8.4
    Performance Evaluation
    Average: 8.6
    8.5
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    304 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    421 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based communication system that manages calls, SMS, and integrates with various CRM and business tools, providing features like call recording, analytics, and automation.
  • Reviewers frequently mention the ease of use, strong CRM integration, reliable call quality, and the ability to handle calls and SMS from anywhere as key benefits of JustCall.
  • Users reported occasional inconsistencies in call quality during peak hours or with weaker internet connections, and some advanced features being locked behind higher pricing plans.
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.3
Call Routing
Average: 8.9
8.4
Performance Evaluation
Average: 8.6
8.5
Call Monitoring
Average: 8.8
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
304 Twitter followers
LinkedIn® Page
www.linkedin.com
421 employees on LinkedIn®
CloudTalk
(1,629)4.4 out of 5
Optimized for quick response
11th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • SDR
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Call Routing
    Average: 8.9
    8.6
    Performance Evaluation
    Average: 8.6
    8.8
    Call Monitoring
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Gabriel E.
    GE
    Product delivers on what it promised. Good quality calls Read review
    Muzi a.
    MA
    The simple layout makes it easy to use while I work as an agent. It’s enjoyable and straightforward, with no distractions, and I really appreciate... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    186 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • SDR
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 33% Mid-Market
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.5
Call Routing
Average: 8.9
8.6
Performance Evaluation
Average: 8.6
8.8
Call Monitoring
Average: 8.8
Gabriel E.
GE
Product delivers on what it promised. Good quality calls Read review
Muzi a.
MA
The simple layout makes it easy to use while I work as an agent. It’s enjoyable and straightforward, with no distractions, and I really appreciate... Read review
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®
Close
(1,972)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Close
Save to My Lists
Entry Level Price:Starting at $9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Close is a customer relationship management tool that organizes and streamlines sales activities, including lead management, communication, and task automation.
    • Reviewers frequently mention the ease of setup, user-friendly interface, seamless integration with other apps, and the ability to centralize and automate various tasks as key benefits of using Close.
    • Reviewers mentioned occasional service outages, issues with the filtering system, limited automation options, and high pricing as areas where Close could improve.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Close features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Call Routing
    Average: 8.9
    9.1
    Performance Evaluation
    Average: 8.6
    9.3
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Close
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @Close
    6,546 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    201 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 77% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Close is a customer relationship management tool that organizes and streamlines sales activities, including lead management, communication, and task automation.
  • Reviewers frequently mention the ease of setup, user-friendly interface, seamless integration with other apps, and the ability to centralize and automate various tasks as key benefits of using Close.
  • Reviewers mentioned occasional service outages, issues with the filtering system, limited automation options, and high pricing as areas where Close could improve.
Close features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.3
Call Routing
Average: 8.9
9.1
Performance Evaluation
Average: 8.6
9.3
Call Monitoring
Average: 8.8
Seller Details
Seller
Close
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@Close
6,546 Twitter followers
LinkedIn® Page
www.linkedin.com
201 employees on LinkedIn®
Kixie PowerCall & SMS
(862)4.8 out of 5
Optimized for quick response
8th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize effi

    Users
    • CEO
    • Account Executive
    Industries
    • Financial Services
    • Marketing and Advertising
    Market Segment
    • 83% Small-Business
    • 16% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kixie PowerCall & SMS is a communication tool that allows users to make phone calls and send text messages to a large number of prospects.
    • Users frequently mention the efficiency of the product, highlighting features such as the ability to dial multiple numbers at once, seamless integration with CRM platforms, and the quick and helpful customer support.
    • Reviewers experienced some technical issues such as occasional system freezes, connectivity problems, and difficulties with certain features like SMS messaging and call transferring.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Call Routing
    Average: 8.9
    9.2
    Performance Evaluation
    Average: 8.6
    9.3
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kixie
    Company Website
    Year Founded
    2013
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    77 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize effi

Users
  • CEO
  • Account Executive
Industries
  • Financial Services
  • Marketing and Advertising
Market Segment
  • 83% Small-Business
  • 16% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kixie PowerCall & SMS is a communication tool that allows users to make phone calls and send text messages to a large number of prospects.
  • Users frequently mention the efficiency of the product, highlighting features such as the ability to dial multiple numbers at once, seamless integration with CRM platforms, and the quick and helpful customer support.
  • Reviewers experienced some technical issues such as occasional system freezes, connectivity problems, and difficulties with certain features like SMS messaging and call transferring.
Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.2
Call Routing
Average: 8.9
9.2
Performance Evaluation
Average: 8.6
9.3
Call Monitoring
Average: 8.8
Seller Details
Seller
Kixie
Company Website
Year Founded
2013
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®
Ozonetel
(619)4.6 out of 5
12th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Call Routing
    Average: 8.9
    9.2
    Performance Evaluation
    Average: 8.6
    9.1
    Call Monitoring
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Samuel A.
    SA
    The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
    Pooja G.
    PG
    Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    790 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    349 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.1
Call Routing
Average: 8.9
9.2
Performance Evaluation
Average: 8.6
9.1
Call Monitoring
Average: 8.8
Samuel A.
SA
The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
Pooja G.
PG
Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves... Read review
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
790 Twitter followers
LinkedIn® Page
www.linkedin.com
349 employees on LinkedIn®
CallHippo
(376)4.5 out of 5
View top Consulting Services for CallHippo
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer an

    Users
    • CEO
    • Manager
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 74% Small-Business
    • 21% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallHippo features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Call Routing
    Average: 8.9
    9.1
    Performance Evaluation
    Average: 8.6
    9.1
    Call Monitoring
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • VB
    This is by far the best VOIP company out of all the ones I’ve reached out to. First of all, the big ones like Microsoft and Google don’t even... Read review
    WZ
    It was very easy to sign up and the plans are very clear and comprehensive Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallHippo
    Year Founded
    2016
    HQ Location
    Claymont, Delaware
    Twitter
    @CallHippo
    453 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer an

Users
  • CEO
  • Manager
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 74% Small-Business
  • 21% Mid-Market
CallHippo features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.7
Call Routing
Average: 8.9
9.1
Performance Evaluation
Average: 8.6
9.1
Call Monitoring
Average: 8.8
VB
This is by far the best VOIP company out of all the ones I’ve reached out to. First of all, the big ones like Microsoft and Google don’t even... Read review
WZ
It was very easy to sign up and the plans are very clear and comprehensive Read review
Seller Details
Seller
CallHippo
Year Founded
2016
HQ Location
Claymont, Delaware
Twitter
@CallHippo
453 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
Aloware
(821)4.1 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aloware is a compliant, AI-driven phone system designed to enhance sales conversations by integrating seamlessly with your Customer Relationship Management (CRM) software. This innovative solution emp

    Users
    • Account Executive
    • National Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 51% Small-Business
    • 48% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aloware is a communication management tool that allows businesses to connect with customers through calls, text messages, and contact management in one platform.
    • Reviewers appreciate Aloware's intuitive user interface, its seamless operation on both phone and computer, and its AI-generated call summaries that enhance organization and time management.
    • Reviewers mentioned issues with Aloware's mobile app, including instability and limitations, unclear information in the knowledge base, and problems with outbound calls going to the background.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aloware features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    7.7
    Call Routing
    Average: 8.9
    8.0
    Performance Evaluation
    Average: 8.6
    8.3
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aloware
    Company Website
    Year Founded
    2017
    HQ Location
    Los Angeles, California
    Twitter
    @alowaretalk
    402 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    79 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aloware is a compliant, AI-driven phone system designed to enhance sales conversations by integrating seamlessly with your Customer Relationship Management (CRM) software. This innovative solution emp

Users
  • Account Executive
  • National Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 51% Small-Business
  • 48% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aloware is a communication management tool that allows businesses to connect with customers through calls, text messages, and contact management in one platform.
  • Reviewers appreciate Aloware's intuitive user interface, its seamless operation on both phone and computer, and its AI-generated call summaries that enhance organization and time management.
  • Reviewers mentioned issues with Aloware's mobile app, including instability and limitations, unclear information in the knowledge base, and problems with outbound calls going to the background.
Aloware features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
7.7
Call Routing
Average: 8.9
8.0
Performance Evaluation
Average: 8.6
8.3
Call Monitoring
Average: 8.8
Seller Details
Seller
Aloware
Company Website
Year Founded
2017
HQ Location
Los Angeles, California
Twitter
@alowaretalk
402 Twitter followers
LinkedIn® Page
www.linkedin.com
79 employees on LinkedIn®
Dialpad Support
(550)4.4 out of 5
Optimized for quick response
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

    Users
    • Account Manager
    • Customer Service Rep
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 55% Mid-Market
    • 39% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
    • Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
    • Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Support features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Call Routing
    Average: 8.9
    8.7
    Performance Evaluation
    Average: 8.6
    8.9
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    60 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,444 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

Users
  • Account Manager
  • Customer Service Rep
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 55% Mid-Market
  • 39% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
  • Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
  • Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
Dialpad Support features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.7
Call Routing
Average: 8.9
8.7
Performance Evaluation
Average: 8.6
8.9
Call Monitoring
Average: 8.8
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
60 Twitter followers
LinkedIn® Page
www.linkedin.com
1,444 employees on LinkedIn®