The Top 20 Easiest To Use AI Customer Support Agents Software

See the top AI Customer Support Agents Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.0

9.6

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

22%

Mid Market

61%

Enterprise

17%

Genesys Cloud CX

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.0

8.7

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

14%

Mid Market

46%

Enterprise

40%

Level AI

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.0

9.0

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

11%

Mid Market

58%

Enterprise

31%

Tidio

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

90%

Mid Market

Enterprise

Birdeye

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.0

9.4

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

49%

Mid Market

35%

Enterprise

16%

Retell AI

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 9.1

8.2

Customer Segment Breakdown

Small Business

87%

Mid Market

13%

JustCall

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.0

8.7

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

Featurebase

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.0

9.5

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

90%

Mid Market

Enterprise

Zendesk for Customer Service

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.0

8.7

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

#10

Freshdesk

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.6

Ease of Use

Average: 9.0

9.3

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

12%

#11

Fin by Intercom

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.0

8.7

Meets Requirements

Average: 9.1

8.5

Customer Segment Breakdown

Small Business

58%

Mid Market

38%

Enterprise

#12

Yuma AI

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.0

8.9

Meets Requirements

Average: 9.1

9.9

Customer Segment Breakdown

Small Business

53%

Mid Market

47%

#13

Jotform AI Agents

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.0

8.8

Meets Requirements

Average: 9.1

8.5

Customer Segment Breakdown

Small Business

84%

Mid Market

15%

Enterprise

#14

Leaping AI

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.0

9.2

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

79%

Mid Market

11%

Enterprise

11%

#15

Assembled AI

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.0

8.8

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

23%

Mid Market

64%

Enterprise

14%

#16

Talkdesk

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.5

Ease of Use

Average: 9.0

8.5

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

19%

Mid Market

60%

Enterprise

20%

#17

Laivly

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.0

8.8

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

40%

Mid Market

32%

Enterprise

28%

#18

Twixor

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.0

9.3

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

48%

Mid Market

40%

Enterprise

11%

#19

Quiq

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

7.8

Ease of Use

Average: 9.0

9.2

Meets Requirements

Average: 9.1

9.8

Customer Segment Breakdown

Small Business

31%

Mid Market

49%

Enterprise

20%

#20

Dust

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.0

9.2

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

36%

Mid Market

61%

Enterprise