Dust Reviews & Product Details

Easy UI interface, easy of connecting many tools. Easy to create agents and configure them.

Many last generation AI model available. Possibility to see the chain of thoughts of the agent.

The way admin handle all the connections so the users don"t have to bother and can just use them. Review collected by and hosted on G2.com.

Sometimes the interface is lagging.

The agents can take some time to answer.

Some limitations for technical users : like being able to use api to build and update the agents automatically.

Some issues with the connections, like gg drive. Review collected by and hosted on G2.com.

Dust is simply my everyday companion as a solopreneur. Easy to use. And I share my agents with my team of freelancers to save us time and ensure a steady quality of work. I use it everyday and I love it. Review collected by and hosted on G2.com.

No downsides. Of course I still use a generative AI tool aside, and sometimes I need to think : should i use this tool or should i create a Dust agent ? But most of the time the answer is Dust especially when I need to work as a team. Review collected by and hosted on G2.com.

It helps me automate things that would be a pain in the ass with Zapier, or outright impossible because of how currently our Gsuite access is provisioned. I like that spinning up new agents is quick and easy, having used Zapier and N8n, it's definitely a lot less time consuming and error prone. Review collected by and hosted on G2.com.

It feels like the new features are released when they are 75% ready, while the existing problems are not patched. Weird recurring access requests for Google Drive, the Sidekick app that's for some reason the default text box when editing an agent then when I ask it to edit an agent it says it can't access the agent instructions, or instead or making 2-3 replacements its suggestion is to just replace the entire instruction set is just annoying. So far it's been down more than it's been working.

Another one is the weirdness of the Instructions text box, it can't properly handle XML, and when you format in XML within it and copy-paste, it just gets rid of every XML tag and nesting.

There has been tiny fixes we've been asking for for months, like folders for agents, to make the agent sorting button sticky instead of it reverting to the least useful sorting feature every single time, etc.

I get that there's a lot of new features and opportunities to be done here but I'd rather the Dust team spent more time refining the current product and making sure it's not buggy, laggy, and unreliable.

Also, it's a complex system that needs to adapt to each company's tools, services, etc. The initial implementation help from Dust was weak at best. Instead of it understanding our basic tools and helping us configure them to work best they often couldn't answer very basic implementation questions and bug workarounds to our IT team just telling them to figure it out on their own. It's very weak especially when we're not using any specialist technology, no in-house developed systems just the most widely available tools like Gsuite, Notion, Okta for access, Zendesk, etc. Review collected by and hosted on G2.com.

I like how Dust makes it easy to build and use custom AI workflows tailored to specific needs. It feels flexible without being overly technical, and the ability to connect different tools and data sources is really powerful for day-to-day tasks. Review collected by and hosted on G2.com.

The onboarding can feel a bit overwhelming at first, especially if you’re not already familiar with AI tools or workflows. Some features aren’t immediately intuitive, and clearer guidance or templates would make it easier to get started quickly. Review collected by and hosted on G2.com.

Very easy to use, well connected to our stack, easy to share agents across teams, built in presentation (Frames) for easy communication of output and very responsive customer success team Review collected by and hosted on G2.com.

Powerpoint and Excel integrations could be improved (I believe they are) Review collected by and hosted on G2.com.

I like how easy it was to set up and connect with the tools we already use. It saves me a lot of time by answering repeated HR and policy questions, summarizing long documents and helping with quick drafts. The search across our company docs feels smooth and reduces a lots of back and forth Review collected by and hosted on G2.com.

Some features need a bit of learning before you get full use and not all tools we use in India integrate directly. But overall it's great Review collected by and hosted on G2.com.

Dust has become a foundational tool for our AI transformation at Creative Force. It allows us to build and deploy AI agents very quickly and get teams up and running with AI directly inside their workflows, rather than treating AI as a separate experiment or side tool. That speed to value has been critical for driving real adoption across the organization.

Beyond the product itself, the Dust team has been exceptional. They are highly supportive, responsive, and thoughtful partners who consistently help us understand what’s possible and how Dust can help define the future of work, not just solve isolated problems.

One of the clearest indicators of ROI for a tool like Dust is what would happen if we took it away. Dust is now deeply embedded in how we work and as critical to our teams as web search, a CRM, or any other core system that enterprise knowledge workers rely on every day. Review collected by and hosted on G2.com.

it is not necessarily a downside, but there are certainly product strategy opportunities we hope Dust take advantage of in the near future. They have a unique opportunity to position themselves as a proper enterprise layer above some of the other systems leveraged throughout, for example, the customer journey. They are hinting in that direction, but it would be incredible to seem invest further in that direction.

Also, given how incredible the agents are you can build in Dust, it would be amazing to be able to give external users (customers/prospects) easier access to interact with them. Again, hopefully something Dust is looking at. Review collected by and hosted on G2.com.

The unified search capability is game-changing. Dust gives us one place to search and analyze across all our tools—Notion, Google Drive, Slack, Gong, and Salesforce — with a single query. Before Dust, our knowledge was scattered across dozens of tools. Now everyone can self-serve instead of constantly interrupting teammates to ask where things are.

Beyond search, the ability for any team member to build custom agents is incredibly powerful. Our teams went from users to builders almost overnight. Marketing built competitive intelligence agents, Sales created account research agents, CS automated Zendesk workflows, and Engineering added code-base search. The collaboration features mean we can all investigate and edit the same agent together, unlike other tools where agents are siloed someone's personal account.

The team is also top notch. Responsive, knowledgable and they go the extra mile. Implementation has gone above and beyond -- it was so easy to use we almost didn't need it -- but the team is always finding ways to make us more successful. Review collected by and hosted on G2.com.

Honestly, there isn't much to dislike. The learning curve exists, but once you've used a couple of agents, building your own feels intuitive. We created an internal AI Collective to share learnings, which helped accelerate adoption across the company. We're also always looking for more connections of course! Review collected by and hosted on G2.com.

Constent inovation , you can do better and faster Review collected by and hosted on G2.com.

nothing bad to say about dust

maybe the acces to automation could be ore broad but i think its a question of internal policy Review collected by and hosted on G2.com.

The ability to quickly create specialized business agents without deep technical skills.

Native integration with existing tools (Google Workspace, Notion, Slack) and ease of deployment make it the most accessible solution on the market for democratizing AI in enterprises.

The technical support is also excellent. Review collected by and hosted on G2.com.

Sometimes initial configuration of complex data sources may require technical guidance. Review collected by and hosted on G2.com.