The best in class services and very affordable initial pricing. It is one of the best CRM tools that my team have used in the past. My team was a large sales team and since most of the things were operated from a central location, Salesforce offered a great advantage over its competitors. Review collected by and hosted on G2.com.
The intial pricing though is low but the features were a little less and if we look for high end features I would have to pay high prices. Also, I feel Salesforce is more sophisticated compared to its peers, So an expert in the domain is required for configuring the things. Review collected by and hosted on G2.com.
Video Reviews
It's all in one software for sales
Salesforce CRM
The phrase "Amazing flexibility" is already in English. If you meant to provide a text in an unknown language, please do so, and I will assist with the translation.
23,243 out of 23,244 Total Reviews for Salesforce Sales Cloud
Overall Review Sentiment for Salesforce Sales Cloud
Log in to view review sentiment.
I like how it is easy to use salesforce to update on different issues faced by various customers. It is easy to implement various criteria as well in salesforce. We are also able to upload our own knowledge articles, and so everyone else will be able to gain the knowledge from it. The platform is user-friendly because if i need to find a particular knowledge article or a particular case related to a customer, this platform allows to send SMS's , emails, create fault cases and helps to distinguish between each of those. I am able to assign cases to myself and change owners of the cases. It has very clear instructions on how things should be done. Our company has integrated it very well with our companies other websites, so we are able to directly communicate between salesforce and other websites. Agents in our company always use salesforce. It is used to update about each and every interaction we have with our customer. Due to this we are able to assist the customers effectively, by referring previous case notes that are updated by previous agents, thereby making customer support reliable. Review collected by and hosted on G2.com.
At the first glance, it is quite hard to figure out what has to be done, or how it has to be done, but with time, when you get used to it, it will be fine. Review collected by and hosted on G2.com.
The best thing that i would like from sales cloud is that the creation of case and work orders. It supports customers to interact with people like a social platdorm and getting updates on daily basis. Doing this Everyday it really helps the customers to interact with new peoples and keep on sharing their insights. Review collected by and hosted on G2.com.
I'm using this sales cloud for the past 2 years and i havent seen any lag or defect in this product. Review collected by and hosted on G2.com.
It helps your data stick to one place and has great compatibility to be used with various other applications directly (ease of integration). Beyond this, it also ensures that you can create the dashboards as per your requirements.
You also get to keep visibility of the deals that are being worked upon by your subordinates. Review collected by and hosted on G2.com.
I haven't found any downsides as such, instead, I would like to say since I use this daily with ease, the downtime is negligible, and it is easy to implement as well.
Customer support is also reactive and resolves queries immediately. Review collected by and hosted on G2.com.
The Customer Relationship Management(CRM) provided by Salesforce which our company frequently uses has helped our company to manage customer data, sales operations, and marketing campaigns. In past days when this platform was not in the market, we used to handle all our customer data manually, which was very time consuming. By using this centralized platform, we can easily manage our business and keep track of customer interactions and sales data.
I can easily integrate it with thirdy party applications, which helps us a lit in doing our work productively. It is also easily accessible from devices such as Mobile application, , Desktop application or Web Browser. We can easily implement customer support and provide best services to the Customers. Review collected by and hosted on G2.com.
Sometimes the users feel that the UI of this platform is not easy to navigate.
This platform supports low-code tools but they sometimes not fully address all business needs without more advanced coding. Review collected by and hosted on G2.com.
I have never had a problem with SF Sales Cloud, it works really good and I have never experienced lags or anything else. Synch is also awesome, any tool that I use can easily connect to the platform. I use SF Everyday, so I have a lot of exp with SF. I am not the person who implemented SF, or connected any tool to SF, but I know that our team actively worked with customer support and it worked really well. Review collected by and hosted on G2.com.
Sometimes when we implement new tools, it is really hard to make it synch with SF, but in final it always works without any problems Review collected by and hosted on G2.com.
Salesforce Sales Cloud is a powerful, all-in-one CRM that helps businesses streamline sales processes, improve productivity, and drive revenue growth. One of its standout features is its AI-powered automation, which makes lead management, forecasting, and pipeline tracking incredibly efficient.
The platform’s customizability is another major advantage. Businesses can tailor workflows, reports, and dashboards to fit their unique needs. The integration capabilities with other tools like Slack, Outlook, and third-party apps make collaboration seamless. Review collected by and hosted on G2.com.
Complex Setup & Learning Curve – The platform is highly customizable, but this also makes it difficult to set up and navigate, especially for beginners. New users often require extensive training to use it effectively.
High Cost – Salesforce Sales Cloud is one of the most expensive CRM solutions on the market. The pricing model, with additional costs for add-ons and premium features, can be overwhelming for small and mid-sized businesses.
Occasional Performance Issues – Some users report slow load times, especially when handling large datasets or running complex reports. Review collected by and hosted on G2.com.
Salesforce sales cloud mainly focuses on the sales and different Customer relation management features like workflows to customize the sales process or customized emails for the clients .The ease of implementation is just a wow factor and best of all is it's integration with the APIs and different sales applications .All these features just make the frequency of its usage more .Their customer support is excellent and most of all the platform is very easy to use and not much difficult even for beginners Review collected by and hosted on G2.com.
There is totally nothing much to dislike about the platform .But navigations is sometimes a n issue so other than that everything else is very easy and more features to explore make it a go to tool for every business who are trying to globalize and make an impact. Review collected by and hosted on G2.com.
What I like best about Salesforce Sales Cloud is how it centralizes everything in one place. From tracking leads to managing opportunities, it helps me stay organized and on top of everything. Review collected by and hosted on G2.com.
One thing I don’t love about Salesforce Sales Cloud is the complexity when it comes to customization. While it’s great that you can tailor the platform to your exact needs, it does require a fair amount of time and expertise to really get it to match your processes. Review collected by and hosted on G2.com.
I will like this most is it is a user friendly. It is easy to use and customization as per our business requirements. I would like this salesforce sales cloud is very most my day to day daily activates are to be easily used. The salesforce will be connect the integrate the systems very easily. It will be using the frequently. Review collected by and hosted on G2.com.
As of now i was using this sales cloud user friendly but the governor limits it is only thing consideration for me apart rest of everything its fine. Review collected by and hosted on G2.com.
I think the best part about Salesforce Sales Cloud is the Einstein features. With these features the communications automatically sync into the platform from your email provider without much manual intervention. It was super easy to set this up and makes our daily communications sync in real time. I love being able to open up an account and see all of our interactions with those clients stored in one place. Review collected by and hosted on G2.com.
I can't think of many things I dislike, the only downsides are hidden upsides. There is a ton of customization available in the platform which is as great as it is tedious and time consuming. The support team is amazing in helping with this though, so there is really no downside. Review collected by and hosted on G2.com.
