What is call recording and why is it important as a software feature? Our G2 guide can help you understand call recording and popular software with call recording features.

Case Management

Case management refers to the processing of data and procedures for resolving cases. Learn more about case management, its benefits, and its applications.

Machine Learning

What is machine learning and why is it important as a software feature? Our G2 guide can help you understand machine learning and popular software with machine learning features.

Salesforce Sales Cloud Categories on G2

Business Scheduling

AI Sales Assistant

Sales Engagement

CRM

Sales Analytics

Email Tracking

Sales Performance Management

Conversation Intelligence

Outbound Call Tracking

Sales Performance Management

Conversation Intelligence

Outbound Call Tracking

Filter for Features

Platform

Customization	Based on 3238 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.	85% (Based on 3,238 reviews)
Workflow Capability	Based on 3245 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.	85% (Based on 3,245 reviews)
User, Role, and Access Management	Based on 3271 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.	86% (Based on 3,271 reviews)
Internationalization	Based on 2554 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Enables users to view and transact business with the same content in multiple languages and currencies.	83% (Based on 2,554 reviews)
Sandbox / Test Environments	Based on 2828 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment.	85% (Based on 2,828 reviews)
Document & Content Mgmt.	Based on 2858 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files.	81% (Based on 2,858 reviews)
Performance and Reliability	Based on 3256 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.	87% (Based on 3,256 reviews)
Output Document Generation	Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. This feature was mentioned in 2698 Salesforce Sales Cloud reviews.	81% (Based on 2,698 reviews)
Data Synchronization	Syncs lead data within the sales database for consistency and accuracy 350 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	86% (Based on 350 reviews)
Analysis	As reported in 350 Salesforce Sales Cloud reviews. Provides analysis on lead scores, funnel insights, and both open and closed opportunities	86% (Based on 350 reviews)

Sales Force Automation

Contact & Account Management	Based on 9055 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts.	88% (Based on 9,055 reviews)
Partner Relationship Mgmt. (PRM)	Based on 6007 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information	82% (Based on 6,007 reviews)
Opportunity & Pipeline Mgmt.	Based on 8786 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.	87% (Based on 8,786 reviews)
Task / Activity Management	Based on 9045 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities.	83% (Based on 9,045 reviews)
Territory & Quota Management	Based on 6936 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Assign and manage sales quotas and territories. Track progress against quotas. Change as needed.	80% (Based on 6,936 reviews)
Desktop Integration	Based on 7229 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration.	82% (Based on 7,229 reviews)
Product & Price List Management	Based on 6375 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system.	80% (Based on 6,375 reviews)
Quote & Order Management	Based on 6272 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts.	81% (Based on 6,272 reviews)
Customer Contract Management	Based on 7029 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution.	83% (Based on 7,029 reviews)

Marketing Automation

Email Marketing	Based on 6292 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders.	79% (Based on 6,292 reviews)
Campaign Management	Based on 6615 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time.	81% (Based on 6,615 reviews)
Lead Management	Based on 7635 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification.	85% (Based on 7,635 reviews)
Marketing ROI Analytics	Enables analysis of effectiveness of an organizations various marketing activities This feature was mentioned in 5059 Salesforce Sales Cloud reviews.	79% (Based on 5,059 reviews)

Customer Support

Case Management	See feature definition	Based on 6442 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Tracks issues/help requests reported by customers through the resolution process.	83% (Based on 6,442 reviews)
Customer Support Portal		Based on 6020 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base.	81% (Based on 6,020 reviews)
Knowledge Base		Based on 6416 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions.	82% (Based on 6,416 reviews)
Call Center Features		Based on 5138 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management.	80% (Based on 5,138 reviews)
Support Analytics		Based on 5631 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Enables analysis of customer support activities to optimize customer support professionals, processes and tools.	82% (Based on 5,631 reviews)

Integration

Data Import & Export Tools	Based on 2299 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Ability to input, modify and extract data from the application in bulk through a structured file.	85% (Based on 2,299 reviews)
Integration APIs	Based on 2756 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.	85% (Based on 2,756 reviews)
Breadth of Partner Applications	Based on 2605 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.	85% (Based on 2,605 reviews)

Mobile & Social

Social Collaboration Features	Based on 5272 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone	79% (Based on 5,272 reviews)
Social Network Integration	Based on 4905 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management.	78% (Based on 4,905 reviews)
Mobile User Support	Based on 5751 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.	77% (Based on 5,751 reviews)

Reporting & Analytics

Reporting	Based on 8578 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.	85% (Based on 8,578 reviews)
Dashboards	Based on 8764 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance	85% (Based on 8,764 reviews)
Forecasting	Based on 7076 Salesforce Sales Cloud reviews and verified by the G2 Product R&D team. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.	82% (Based on 7,076 reviews)

Data Sourcing

Data Sourcing	Based on 846 Salesforce Sales Cloud reviews. Compiles data from a breadth of either internal or external sources.	85% (Based on 846 reviews)
Exporting & Sharing Data	As reported in 877 Salesforce Sales Cloud reviews. Enables user to communicate data by securely exporting and sharing it.	87% (Based on 877 reviews)
Multi-Device Data Visualization	Allows users to view data visualizations on several devices. This feature was mentioned in 781 Salesforce Sales Cloud reviews.	83% (Based on 781 reviews)
Interactive Dashboards	Dashboards which are customizable and interactive so that the user can view sales information in a way that fits his or her needs. This feature was mentioned in 907 Salesforce Sales Cloud reviews.	87% (Based on 907 reviews)
Data Segmentation	Enables user to segment customer or prospect data in meaningful ways such as by industry or region. This feature was mentioned in 843 Salesforce Sales Cloud reviews.	86% (Based on 843 reviews)

Predictive Analytics

Lead Scoring	Based on 823 Salesforce Sales Cloud reviews. Provides scores or rankings of each prospect based on the data provided.	84% (Based on 823 reviews)
Opportunity Scoring	Provides insights to determine which deals already in the pipeline have the best chance of closing. 839 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	86% (Based on 839 reviews)
Risk Analysis	Warns sales teams of accounts that may be at risk of being lost. This feature was mentioned in 738 Salesforce Sales Cloud reviews.	81% (Based on 738 reviews)
Live Forecasting	Based on 780 Salesforce Sales Cloud reviews. Provides live customer data so that sales organizations forecasts stay current.	83% (Based on 780 reviews)

Sales Management

Live Pipeline Management	Updates every time a change is made enabling users to trace a deal through the pipeline. 869 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	87% (Based on 869 reviews)
Sales Gamification	Based on 745 Salesforce Sales Cloud reviews. Enables competition between a sales team by providing things like challenges and scoreboards.	81% (Based on 745 reviews)
Account-Based Analytics	As reported in 862 Salesforce Sales Cloud reviews. Provides insightful data at the account level to arm salespeople with the most relevant information possible.	86% (Based on 862 reviews)
Activity Tracking	Enables sales managers to stay on top of their team activities by providing visibility into customer communication. 930 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	88% (Based on 930 reviews)

Content Management

Content Import	As reported in 301 Salesforce Sales Cloud reviews. Ability to import sales and marketing collateral built outside of the solution	83% (Based on 301 reviews)
Content Creation	Overall functionality of building unique sales and marketing collateral within the product 291 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	81% (Based on 291 reviews)
Templates	As reported in 276 Salesforce Sales Cloud reviews. Pre-built templates for fast and simple content creation	82% (Based on 276 reviews)
Advanced Search	Ability to search through all content to easily find necessary collateral This feature was mentioned in 268 Salesforce Sales Cloud reviews.	85% (Based on 268 reviews)
Content Storage	As reported in 286 Salesforce Sales Cloud reviews. Overall storage and organziation capabilities	82% (Based on 286 reviews)

Analytics

Reporting	Reports created by the user, custom or otherwise, that report on prospect interaction and helpfulness of the collateral 292 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	87% (Based on 292 reviews)
Alerts	Notification as to when a prospects interacts with a piece of collateral This feature was mentioned in 291 Salesforce Sales Cloud reviews.	84% (Based on 291 reviews)
Account-Based Engagement	Based on 175 Salesforce Sales Cloud reviews. The level of engagement for a specific account based on the presented collateral	84% (Based on 175 reviews)
Content Utilization	As reported in 300 Salesforce Sales Cloud reviews. How frequently sales teams use a particular piece of content and its effectiveness	83% (Based on 300 reviews)
Open Rates	Based on 478 Salesforce Sales Cloud reviews. Records the rate at which emails are opened.	82% (Based on 478 reviews)
Link Activity	Records the rate at which links in emails are followed. This feature was mentioned in 486 Salesforce Sales Cloud reviews.	84% (Based on 486 reviews)
Attachment Activity	Records the rate at which email attachments are opened or downloaded. 500 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	83% (Based on 500 reviews)

Presentation

Live Presentation	Ability to present to a prospect in-person 166 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	73% (Based on 166 reviews)
Screenshare	Virtual presentation capabilities via sharing screens This feature was mentioned in 166 Salesforce Sales Cloud reviews.	73% (Based on 166 reviews)
Mobile Presentation	The option to present live on a mobile device This feature was mentioned in 157 Salesforce Sales Cloud reviews.	72% (Based on 157 reviews)

Training

Knowledge Base	As reported in 228 Salesforce Sales Cloud reviews. Organizes knowledge from fellow sales representatives and other experienced employees for reference.	87% (Based on 228 reviews)
Coaching Materials	Offers content and training for new hires within the tool. 221 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	88% (Based on 221 reviews)
Playbook Creation	As reported in 181 Salesforce Sales Cloud reviews. Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes.	84% (Based on 181 reviews)
Video Record	Records users' practice or live pitches for future reference and improvement. This feature was mentioned in 217 Salesforce Sales Cloud reviews.	84% (Based on 217 reviews)

Feedback

Review	Based on 209 Salesforce Sales Cloud reviews. Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement.	87% (Based on 209 reviews)
Scorecard	Provides a scorecard to display team and/or individual performance. 206 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	86% (Based on 206 reviews)
Coaching Card	Based on 187 Salesforce Sales Cloud reviews. Allows managers to utilize and snapshot scorecards to coach new hires and assign action items.	85% (Based on 187 reviews)
Leaderboard	As reported in 176 Salesforce Sales Cloud reviews. Projects team sales performance publicly to reward and motivate employees.	86% (Based on 176 reviews)
Real-Time Updates	As reported in 201 Salesforce Sales Cloud reviews. Updates sales data in real-time so as to help teams remain close to their goals.	88% (Based on 201 reviews)
Notifications	As reported in 201 Salesforce Sales Cloud reviews. Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction.	88% (Based on 201 reviews)
Competition	Based on 174 Salesforce Sales Cloud reviews. Motivates employees by creating time-sensitive competititons that drive performance.	86% (Based on 174 reviews)

Attribution

Lead Opportunity	As reported in 367 Salesforce Sales Cloud reviews. Aligns lead scores with predefined lead distribution criteria	88% (Based on 367 reviews)
Lead Assignment	Matches and assigns leads to the correct sales representative 371 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	89% (Based on 371 reviews)
Pipeline Acceleration	Based on 353 Salesforce Sales Cloud reviews. Determines which leads should be prioritized and then accelerates them up the pipeline	86% (Based on 353 reviews)

Discovery

Lead Management	Integrates with lead capture and lead intelligence tools to discover leads 374 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	89% (Based on 374 reviews)
Scoring/Ranking	Creates and assigns scoring system to rank the viability of leads This feature was mentioned in 369 Salesforce Sales Cloud reviews.	86% (Based on 369 reviews)
Lead Context	Integrates with CRM or marketing automation tools to contextualize lead data This feature was mentioned in 350 Salesforce Sales Cloud reviews.	86% (Based on 350 reviews)

Management

Conversion Viability		Reports on and analyzes lead scores to determine the conversion rate of lead opportunities 340 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	85% (Based on 340 reviews)
Workflow		As reported in 359 Salesforce Sales Cloud reviews. Aligns lead scores and strategy with existing sales operations	87% (Based on 359 reviews)

Calling

Record Calls	Records calls for future reference. This feature was mentioned in 130 Salesforce Sales Cloud reviews.	87% (Based on 130 reviews)
Generate Location	Based on 124 Salesforce Sales Cloud reviews. Generates an area code local to where the user is calling to increase likelihood of pick-up.	85% (Based on 124 reviews)
Call Types	Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. 133 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	88% (Based on 133 reviews)
Click-to-Call	Gathers contacts from integrated tools, allowing users to call with one click. This feature was mentioned in 129 Salesforce Sales Cloud reviews.	88% (Based on 129 reviews)

Contacts

Personalization	Retains a log of extraneous contact information such as timezone and contact engagement. 126 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	88% (Based on 126 reviews)
Information Locater	Finds and opens saved contact information for reference at the time of a new call. This feature was mentioned in 129 Salesforce Sales Cloud reviews.	86% (Based on 129 reviews)
Record Prospect Data	Based on 130 Salesforce Sales Cloud reviews. Allows users to denote which contacts they believe are prospective customers.	88% (Based on 130 reviews)

Insights

Notes	Allows users to take notes during or after the call for future reference. This feature was mentioned in 134 Salesforce Sales Cloud reviews.	90% (Based on 134 reviews)
Daily Summary	Delivers users a daily summary of activity. 132 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	87% (Based on 132 reviews)
Automated Voicemails	Based on 128 Salesforce Sales Cloud reviews. Sends automated voicemails to prospective clients who fail to answer.	82% (Based on 128 reviews)
Automated Emails	Sends automated emails to increase engagement with prospective clients. 138 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	85% (Based on 138 reviews)
Sorts Prospects	Organizes contacts based on probability of success. This feature was mentioned in 133 Salesforce Sales Cloud reviews.	84% (Based on 133 reviews)

Customizations

Email Platform Integration	Based on 530 Salesforce Sales Cloud reviews. Syncs information from other software such as contacts, emails and calls to reduce manual data entry.	87% (Based on 530 reviews)
Email Scheduling	As reported in 498 Salesforce Sales Cloud reviews. Allows administrators to schedule out emails in advance.	85% (Based on 498 reviews)
Notifications	Based on 535 Salesforce Sales Cloud reviews. Reminds administrators to follow-up on emails based on pre-set reminders.	86% (Based on 535 reviews)
Email Categorization	Based on 480 Salesforce Sales Cloud reviews. Allows for the categorization of emails.	83% (Based on 480 reviews)
Templates	Allows for the creation of templates for frequently-sent emails. 507 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	83% (Based on 507 reviews)

Incentives

Badges	Based on 332 Salesforce Sales Cloud reviews. Assigns achievement badges to high-performing employees based on pre-determined standards.	81% (Based on 332 reviews)
Triggers	As reported in 399 Salesforce Sales Cloud reviews. Automatically recognizes achievements that should be added to the leaderboard.	84% (Based on 399 reviews)
Commission Calculator	As reported in 335 Salesforce Sales Cloud reviews. Helps users determine sales goals by calculating potential commission rates.	79% (Based on 335 reviews)
Leaderboards	As reported in 412 Salesforce Sales Cloud reviews. Highlights top-performing employees to publicly reward their achievements.	86% (Based on 412 reviews)

Personalization

Profiles	Creates user profiles similar to social media pages that display private or public statuses and updates. 374 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	86% (Based on 374 reviews)
Custom Reports	As reported in 454 Salesforce Sales Cloud reviews. Generates reports with customizable fields to further understand employee performance.	88% (Based on 454 reviews)
Dashboards	Visualizes individual and team insights such as new leads and outbound calls. 484 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	89% (Based on 484 reviews)
Goal Setting	Allows teams to set trackable goals within the tool. 432 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	86% (Based on 432 reviews)

Administrative

Integration	As reported in 457 Salesforce Sales Cloud reviews. Integrates with CRM and financial systems to help determine goals	87% (Based on 457 reviews)
Employee Structure	Based on 423 Salesforce Sales Cloud reviews. Organizes team members by roles, activities and objectives and weighs tasks by importance.	85% (Based on 423 reviews)
Behavior Monitoring	Allows managers and administrators to peruse profiles and monitor employee behavior and performance. 407 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	83% (Based on 407 reviews)

Lead Facilitation

Customer-facing Chatbot	Offers a chatbot to initiate and carryout inital conversations with prospects and leads. This feature was mentioned in 235 Salesforce Sales Cloud reviews.	86% (Based on 235 reviews)
Lead Qualification	Based on 255 Salesforce Sales Cloud reviews. Automatically calculates which leads are the most likely to become a customer.	88% (Based on 255 reviews)
Lead Follow-up	Automatically contacts all leads. This feature was mentioned in 277 Salesforce Sales Cloud reviews.	88% (Based on 277 reviews)
Meeting Scheduling	Utilizes natural language processing to set up meetings. This feature was mentioned in 254 Salesforce Sales Cloud reviews.	86% (Based on 254 reviews)

Organization

Opportunity and Pipeline Management	Based on 313 Salesforce Sales Cloud reviews. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.	90% (Based on 313 reviews)
Data Entry	As reported in 305 Salesforce Sales Cloud reviews. Automates the entry of collected data.	88% (Based on 305 reviews)
Integrations / APIs	Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. This feature was mentioned in 299 Salesforce Sales Cloud reviews.	88% (Based on 299 reviews)

Performance Analysis

Coaching		As reported in 249 Salesforce Sales Cloud reviews. Provides real-time coaching to sales representatives.	84% (Based on 249 reviews)
Peformance Tracking		Tracks and analyzes sales representative performance. 270 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	88% (Based on 270 reviews)

Sales Analysis

ROI Forecasting		As reported in 250 Salesforce Sales Cloud reviews. Measure return on investment and leverage data to predict profitability of future projects.	84% (Based on 250 reviews)
Sales Forecasting		As reported in 264 Salesforce Sales Cloud reviews. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.	88% (Based on 264 reviews)

Integrated Workflows

Task Management	Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete. This feature was mentioned in 396 Salesforce Sales Cloud reviews.	86% (Based on 396 reviews)
Email Tracking/Automation	Based on 386 Salesforce Sales Cloud reviews. Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence.	85% (Based on 386 reviews)
Calls and Voice	As reported in 345 Salesforce Sales Cloud reviews. Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls.	80% (Based on 345 reviews)
Other Outreach Options	As reported in 340 Salesforce Sales Cloud reviews. Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more.	80% (Based on 340 reviews)
CRM Integration	Based on 395 Salesforce Sales Cloud reviews. Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach.	88% (Based on 395 reviews)
Calendar	As reported in 344 Salesforce Sales Cloud reviews. Integrates with calendar software so users can seamlessly schedule calls.	84% (Based on 344 reviews)
Shared Records	Automatically assign strategic leads and accounts to individual reps in a shared bucket for anyone to work on. 359 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	85% (Based on 359 reviews)

Repeatability and Reportability

Content Management	Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc. 360 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	84% (Based on 360 reviews)
Workflow Management	Based on 379 Salesforce Sales Cloud reviews. Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems.	87% (Based on 379 reviews)
Workflow Performance	Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members. 375 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	87% (Based on 375 reviews)
Sales Coaching and Insights	As reported in 362 Salesforce Sales Cloud reviews. Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints.	83% (Based on 362 reviews)
Gamification	Provides gamifaction features to rank sales reps on performance 296 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	76% (Based on 296 reviews)

Call Analytics

Call Recording	See feature definition	Records sales calls and facilitates playback This feature was mentioned in 111 Salesforce Sales Cloud reviews.	86% (Based on 111 reviews)
Machine Learning		As reported in 115 Salesforce Sales Cloud reviews. Utilizes machine learning technology to analyze recorded sales calls	85% (Based on 115 reviews)
Call Analysis		Based on 110 Salesforce Sales Cloud reviews. Analyzes or facilitates the analysis of recorded and stored sales calls for insight	86% (Based on 110 reviews)
Lead Qualification		Based on 110 Salesforce Sales Cloud reviews. Leverages analytics to qualify and score calls in real time	88% (Based on 110 reviews)

Agent Performance Management

Customer Scoring	As reported in 120 Salesforce Sales Cloud reviews. Leverages technology to rate or "read" recordings to determine the impact of sales calls	86% (Based on 120 reviews)
Speech-to-Text	Transcribes sales calls from speech to text 104 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	85% (Based on 104 reviews)
Artificial Intelligence	Utilizes artificial intelligence technology to discover insights within recorded sales calls This feature was mentioned in 120 Salesforce Sales Cloud reviews.	87% (Based on 120 reviews)

AI and Automation

Lead Prioritization		As reported in 342 Salesforce Sales Cloud reviews. Allows users to create lead prioritization rules to prioritize the msot important bueyrs and customers.	85% (Based on 342 reviews)
Lead Scoring		Provides lead scoring features that allow user to target leads that are the most qualified and likely to engage This feature was mentioned in 351 Salesforce Sales Cloud reviews.	83% (Based on 351 reviews)
Best Time of Day Scheduling		Based on 311 Salesforce Sales Cloud reviews. Provides features that allow users to identify and automate the best time to send out emails or other sales engagement communcations	82% (Based on 311 reviews)
Buyer Intelligence		Provides features that allow users to have insight into buyer profiles such as likelihood to respond to emails and calls. This feature was mentioned in 314 Salesforce Sales Cloud reviews.	79% (Based on 314 reviews)
Machine Learning	See feature definition	As reported in 296 Salesforce Sales Cloud reviews. Provides AI and machine learning features that offer predictive recommendations no how to engage with buyers based on historical buyer behavior.	77% (Based on 296 reviews)

Revenue Sourcing and Forecasting

Revenue History	Allows users to track how previous revenue forecasts have developed over time 22 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	80% (Based on 22 reviews)
Pipeline Management	Allows users to track pipeline to identify deals that are stalled, at risks and future opportunities This feature was mentioned in 22 Salesforce Sales Cloud reviews.	80% (Based on 22 reviews)
Dashboard Analytics	Reports results on revenue attainment, conversion rate, and overall revenue analytics This feature was mentioned in 22 Salesforce Sales Cloud reviews.	84% (Based on 22 reviews)
Multi-Device Data Visualization	Allows users to view data visualizations on several devices This feature was mentioned in 22 Salesforce Sales Cloud reviews.	86% (Based on 22 reviews)
Data Segmentation	Enables user to segment customer or prospect revenue data in meaningful ways such as by industry or region. This feature was mentioned in 22 Salesforce Sales Cloud reviews.	84% (Based on 22 reviews)
Predictive Forecasting	Provides users with ability to predict upcoming forecast based on AI insights and deal health This feature was mentioned in 17 Salesforce Sales Cloud reviews.	82% (Based on 17 reviews)
Revenue Operations Cadence	Based on 17 Salesforce Sales Cloud reviews. Provides users with ability to analyze weekly, monthly, and quarterly operational cadences to ensure success	79% (Based on 17 reviews)

CRM Data Enrichment

Calendar Sync	Automatically associates calendar invites to update deal progress in a CRM 23 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	80% (Based on 23 reviews)
Email Activity Capture	As reported in 22 Salesforce Sales Cloud reviews. Automatically associates sales activities within emails to the relevant accounts in your CRM	84% (Based on 22 reviews)
Conversation Intelligence	Automatically associates sales activities within conversation intelligence tools to the relevant accounts in your CRM 21 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	81% (Based on 21 reviews)
Marketing Leads	Automatically links marketing leads to sales generated opportunities in your CRM This feature was mentioned in 23 Salesforce Sales Cloud reviews.	78% (Based on 23 reviews)
Contact Capture	Based on 17 Salesforce Sales Cloud reviews. Automatically captures contacts engaged with and associates to relevant accounts in a CRM	84% (Based on 17 reviews)

Account Management

Nonengaged Accounts	Based on 23 Salesforce Sales Cloud reviews. Identifies accounts that sales reps aren't engaging with	78% (Based on 23 reviews)
Account optimization	As reported in 23 Salesforce Sales Cloud reviews. Maximizes account coverage by determining the optimal number of accounts per rep	78% (Based on 23 reviews)
Historical Patterns	Identifies common themes among historical deals that are won or lost 23 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	75% (Based on 23 reviews)
Rep Performance	As reported in 22 Salesforce Sales Cloud reviews. Identifies common themes and actions amongst reps that close the most deals	82% (Based on 22 reviews)
Account Engagement	Allows users to track the level of engagement with each account and provides insights on frequency of engagement 17 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	82% (Based on 17 reviews)
Historical Win/Loss Patterns	As reported in 17 Salesforce Sales Cloud reviews. Identifies common themes among historical deals that are won or lost to provide insights into successful strategies	81% (Based on 17 reviews)

Integrations

MS Teams Integration	This software integrates with Microsoft Teams. This feature was mentioned in 111 Salesforce Sales Cloud reviews.	80% (Based on 111 reviews)
Email Integration	As reported in 112 Salesforce Sales Cloud reviews. This software integrates with popular email providers.	84% (Based on 112 reviews)
Zoom Integration	Based on 112 Salesforce Sales Cloud reviews. This software integrates with Zoom.	80% (Based on 112 reviews)
Google Meet Integration	As reported in 109 Salesforce Sales Cloud reviews. This software integrates with Google Meet.	79% (Based on 109 reviews)
Salesforce Integration	As reported in 112 Salesforce Sales Cloud reviews. This software integrates with Salesforce.	88% (Based on 112 reviews)

Branding & Customizatio

Custom Booking Page	As reported in 107 Salesforce Sales Cloud reviews. Provide the ability to create a custom booking page.	80% (Based on 107 reviews)
Personalized Links	As reported in 111 Salesforce Sales Cloud reviews. Provide the ability to create custom scheduling URLs.	81% (Based on 111 reviews)
Personalized Web Embed	As reported in 108 Salesforce Sales Cloud reviews. Provide the ability to create a personalized web embed.	83% (Based on 108 reviews)

Automatic Rules & Configurations

Set Working Hours	Allow users to set automatic working hours. 109 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	83% (Based on 109 reviews)
Automatic Updates	Automatically update calendars after a meeting has been booked. 110 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	82% (Based on 110 reviews)
Buffer Times	As reported in 113 Salesforce Sales Cloud reviews. Provide the ability to incorporate buffer times, leaving time before and after meetings.	79% (Based on 113 reviews)

Sales Performance Features - Sales Planning

Account Scoring	Based on 98 Salesforce Sales Cloud reviews. Provides ability to score accounts based on potential revenue to prioritize accordingly.	84% (Based on 98 reviews)
Revenue Planning	Provides ability to structure topline revenue goals. 90 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	84% (Based on 90 reviews)
Account Segmentation	Segment accounts based on ideal customer profile and business objectives. This feature was mentioned in 95 Salesforce Sales Cloud reviews.	84% (Based on 95 reviews)
Sales Performance	Ability to monitor plan performance data to identify deviations and course correct for rep and business unit. This feature was mentioned in 95 Salesforce Sales Cloud reviews.	87% (Based on 95 reviews)
Sales Forecasting	Forecast sales data for sales teams, individual reps, territories, or products. This feature was mentioned in 94 Salesforce Sales Cloud reviews.	84% (Based on 94 reviews)
Integrations	Based on 93 Salesforce Sales Cloud reviews. Integrates with a variety of business systems to pull in relevant data and make data-driven decisions.	88% (Based on 93 reviews)
Scenario Modeling	Abilty to create and run "what-if" scenario modeling to inform business decisions. 91 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	81% (Based on 91 reviews)

Territory Management - Sales Planning

Territory Management		Ability to manage distribution of territories and alter segmentation and coverage to meet business goals. 92 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	86% (Based on 92 reviews)
Territory Planning		Based on 97 Salesforce Sales Cloud reviews. Define territories to ensure optimized market coverage and allocate resources appropriately.	85% (Based on 97 reviews)

Quota & Capacity Management - Sales Planning

Quota Management	Ability to manage and adjust quotas continuously as needed based on market changes, new hires, territory changes. 93 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	83% (Based on 93 reviews)
Capacity Management	Enable organizations to adjust sales capacity based on volatility such as headcount changes, restructuring, or organizational growth. 101 reviewers of Salesforce Sales Cloud have provided feedback on this feature.	83% (Based on 101 reviews)
Quota Planning	As reported in 94 Salesforce Sales Cloud reviews. Design quota targets based on factors such as account size, rep performance, and pipeline needs.	82% (Based on 94 reviews)