Intercom, Inc.
3,812 reviews
- 1 profiles
- 15 categories
Average star rating
4.5
#1 in 4 categories
Grid® leader
Serving customers since
2011
Intercom, Inc. Reviews
VN
Valentina N.
Time-Saving Chatbot with Room for Improvement
I think Fin by Intercom is doing really well compared to other chatbots. I appreciate how quickly it responds, and it includes helpful resources like screenshots and cites the articles used for its answers. This feature is really good because it saves everyone time, making it easier for our customers to resolve their questions. I like that it significantly reduces the chat volumes we receive, acting as the first contact layer before reaching a human agent. I also appreciate that it saves time when looking up information by gathering and organizing it to meet my needs in the moment, which is really time-saving. These are some of the things I really appreciate about Fin by Intercom.
AI
Verified User in Information Technology and Services
A Helpful, Up-to-Date Tool with User-Friendly Features
Its a very helpful and updated tool and has a lot of user friendly features.
SI
Silviu I.
Effortless Setup and Exceptional Support
I like using Fin by Intercom because of the fast replies, clear instructions, and the inclusion of screenshots. Fast support is crucial for me to quickly get back to clients with the necessary information. The clear instructions really help when I'm trying to accomplish a particular task, and the screenshots that show me exactly where to click are a huge benefit. The initial setup of Fin by Intercom was really easy, making it feel like we've been using it for a long time.
About
What is Intercom, Inc.?
Trusted by over 30,000 customer service leaders and backed by more than a decade of CS experience, Intercom is the leading AI customer service company, helping businesses deliver incredible customer experiences at scale. We make two products: Fin, the highest-performing AI Agent in customer service—available on any helpdesk. And the Intercom Customer Service Suite, which combines the #1 AI Agent with a next-generation Helpdesk on a single platform that maximizes team efficiency and delivers superior service.
Details
Year Founded
2011
Website
www.intercom.comHunting for software insights?
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