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Intercom, Inc.

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3,207 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.5
#1 in 7 categories
Grid® leader
Serving customers since
2011
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Product Fruits

123 reviews

Product Description

Product Fruits let you easily add INTERACTIVE TOURS, WALKTHROUGHS, and TIPS in your app while giving your users the option to send you their FEEDBACK. All this is possible in an easy to use editor, no coding is needed. Whether you have a small but dynamic startup with an innovative application or you are a big company providing complex enterprise solutions - we guarantee, that Product Fruits will dramatically increase your revenues and cut costs. You will increase conversions from free trial users to paying customers, increase the in-app upsells, boost customer engagement and improve the user experience of your application. Your revenues increase. You will reduce the costs for boarding and customer care while saving your IT budgets. Your costs decrease. New users will be able to easier navigate your app and won't quit the free trial just because they didn't understand something fast enough. Current users will be more satisfied and happy, as you inform them about cool updates, share tips and tricks, invite them to webinars and discuss their feedback. The content, created via Product Fruits, can be easily added to any web app by anyone. No coding skills are necessary.

Profile Name

Star Rating

2474
675
107
40
41

Intercom, Inc. Reviews

Review Filters
Profile Name
Star Rating
2474
675
107
40
41
Gilberto S.
GS
Gilberto S.
Optimising Work Spaces and Client Communication | Gigapay Human Support
02/24/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Easy to use once you know how to set it up

They fluidity of the UX. How in depth it is regarding customisation. This makes managing different clients easy.
Loren B.
LB
Loren B.
02/21/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Why I Love Using Intercom at work

What I love most about Intercom is the flexibility it gives me to be creative when designing customer interactions and automation flows. It also provides a clear and organized overview of email templates and makes collecting NPS scores effortless, ensuring a structured and data-driven approach to customer feedback. At work, we rely on Intercom for Customer Support, handling all incoming messages daily. It integrates seamlessly with our CMS, making communication smooth and efficient. Plus, the implementation was incredibly easy, allowing us to get up and running in no time.
Ashley C.
AC
Ashley C.
02/20/2025
Validated Reviewer
Verified Current User
Review source: Organic

Great for knowledge storage and customer support platform

Their ai features are developing and very helpful for customer support. There are lots of options to send messaging to customers and it's easy to use. Clear role permissions for your team.

About

Contact

HQ Location:
San Francisco, CA

Social

@intercom

What is Intercom, Inc.?

Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.

Details

Year Founded
2011