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Intercom, Inc.
3,797 reviews
- 1 profiles
- 14 categories
Average star rating
4.5
#1 in 4 categories
Grid® leader
Serving customers since
2011
Intercom, Inc. Reviews
II
Verified User in Information Services
Great for Capturing Key Client Info
Gets important info from clients. Workflows hep organize work.
RC
Redmond C.
Streamlined Our Support But Needs Improved Accuracy
I really appreciate how Fin by Intercom reduces the overall volume that human agents need to deal with by filtering out basic level queries. I like that Fin can pull from multiple sources and display images to help with clarity. This is especially handy when a query covers two distinct but related areas, and the information might be spread across multiple articles. Having Fin extract this information is very useful. The initial setup of Fin was also very easy for us since we had a lot of existing material to train it on, which made it straightforward.
SC
Shaket C.
Fin Saves Time and Makes Ticket Handling Easier
Using Fin is a time saver and whatever policies and procedures are fed is useful while handling the customer's ticket.
About
What is Intercom, Inc.?
Trusted by over 30,000 customer service leaders and backed by more than a decade of CS experience, Intercom is the leading AI customer service company, helping businesses deliver incredible customer experiences at scale. We make two products: Fin, the highest-performing AI Agent in customer service—available on any helpdesk. And the Intercom Customer Service Suite, which combines the #1 AI Agent with a next-generation Helpdesk on a single platform that maximizes team efficiency and delivers superior service.
Details
Year Founded
2011
Website
www.intercom.comHunting for software insights?
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