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Intercom, Inc.

3,238 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.5
#1 in 8 categories
Grid® leader
Serving customers since
2011
Profile Type
Category

Profile Name

Star Rating

2499
681
107
40
41

Intercom, Inc. Reviews

Review Filters
Profile Name
Star Rating
2499
681
107
40
41
KT
Kiara T.
04/24/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Intercom

Overall, Intercom is a stellar platform that significantly enhances customer support operations. It blends speed, efficiency, and functionality in a way few other tools manage. That said, enhancing the visibility of new or unassigned tickets would push the experience from great to nearly perfect. For teams that need scalability and smart automation, Intercom remains one of the best choices out there.
TP
Tatjana P.
Marketing management
04/23/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great customer support

I started with zero knowing about you guys, but had to integrate a whole Help section onto website for company - if not you FAQ's and amazing customer support, I wouldn't be able to do so!
SL
Sam L.
04/22/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

About

Contact

HQ Location:
San Francisco, CA

Social

@intercom

What is Intercom, Inc.?

Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.

Details

Year Founded
2011